I have said it in past rental reviews that you need to put tie-down eye hooks in the trailers, it would be easier to hook buggies in multipel places.
jim h
Customer Reviews for B&E Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service is excellent at this location. Will be using them again. Rates are very reasonable.
robert aUhaul desk is staffed with competent and pleasant to deal with agent. A rarity in service industry nowdays. Great expirience. Also there is a gas station a block away.
Maciej JThe crew that helped me check in my rental was great. They were friendly, kind, and very helpful.
SALVADOR AU Haul trailers could use better tie downs inside the trailers to keep merchandise in place.
jim hTracy was informing and pleasant to work with
JOHN GLots of USPS vehicles blocking the entrance
Joel WGet dogs at all U-Haul locations…their dog was the best
Michael DVery friendly and helpful people!
Steve LHave the equipment in the truck.
William AGreat service
Alan MNothing. The woman who helped us was professional, knowledgeable, and thoughtful. While I don't hope to move anytime soon, I would definitely go back there
KATHY hCheck in was easy and friendly. Quick. Truck ran well, but was dirty inside the cab, driver and passenger seat.
Karen RGreat service
Alan Mperson accepting drop off was not helpful at all. i asked if I signed something to return truck. he said just do it on line. I went home. what he should have said was you can sign in on line BUT you need to take picture of milage and youll need to use phone to register your location . I had to drive back to the drop off location to do these things. what a waste of time because he didnt bother to tell me this
Tony Kyour process of returning is so complicated. you need to.simplify it for person who.is not a tech savvy. like a phone call instead of an app.
Raymond ANo comment
bruce wIt took us a while to find the entrance to the business, there were so many trucks and vehicles in the lot, you couldn’t see the door. Other than that they were friendly.
Tarina RWhile the truck was free of trash the cab was very dusty, dirty and grimy. Routine maintenance of the driver’s area would be suggested to improve the experience.
Dawn KNothing wrong with the location, though they just handed me the keys and pointed. Good thing there’s nothing unique about a 16 year old Ford van chassis. This unit should be reserved for local moves, in my opinion. Steering and front suspension are more than a bit loose, for a 400 mile trip.
Lyle MAttendant was quick and helpful
JOHN GMy entire company frequents this location because they always do such a great job. Thanks!
Paul RThis location comes through for us time and time again. Thanks!
Paul RI was charged $20 for returning it during overnight hours even though I did the full return process through the app. This aside, this location is always great.
Paul RDashboard and cab was dusty. Invoice was designed to charge customers for fuel. Fuel was not full but 7/8, which is hard to judge. I drive 14 miles and added almost 2gal gas but was still charges $10.50 for fuel!
ashok kIt was fantastic. Keep focusing on the customer and you will have continued success.
Phillip GWhile the equipment was clean, it was not well maintained. Three times along my rental I had to stop along the side of a freeway because the engine heat signal was red lining. Additionally, when I arrived the trucks were so close together I had virtually no room to properly inspect the vehicle for scratches or damage. Finally, none of the additional equipment I booked was in the truck, and the key in the lock box was the wrong key for the truck I was assigned. The staff on site were INCREDIBLY friendly and helped quickly rectify some of these problems, but had I used 24/7 pickup and picked up at a time the location was closed I would have been unable to take the rental.
James CStill have yet to receive drop off receipt despite dropping the trailer before close on Tuesday
Joshua DGreat service, nice people to do work with
Juan RThe after hours return process wasn't explained to me when I picked up the truck and it was really frustrating finding out I needed to take pictures of the truck after I had already parked it in a rather tight spot. Would've liked to have known I needed to take pictures beforehand, would've made it a little easier.
Jillian EWas charged for 4 days but only had it 3 days, lights didn't work just a bad experence
Joseph GAlways a friendly and helpful team at the Burr Ridge, IL location! Thanks, again!
Ryan AI really can’t think of anything. The vehicle and customer service at both locations were exceptional! Mickey Straub, business owner and former Mayor
micky Shighly recommend this location
st dwonderful customer service
route sNothing! Tracy was absolutely awesome. She does a great job and she is extremely busy. Not just a uhaul place she has tons on her plate and yet still found the time to get me checked out fast and was extremely friendly
MICHAEL MThe app gave us a bad experience! Collecting the U-Haul almost effected our time sensitive pick-up. The representative helped us through it though! And then dropped it off we again attempted to drop it off with the app but didn’t give us a confirmation it was returned. We called again, the rep said it didn’t look like it was returned. She documented and it work it’s way out the next day. Just frustrated with the experience.
Veronica DI am a repeat customer of this location. They are good to do business with.
Chris HPick up using app was the worst I went thru whole process and said was successful but could not click on two consents to complete. Wasted time. Went inside and associate checked me out in no time at all. Don’t have technology options that don’t work Uhaul corporate.
Chris LOffice woman is so bad, unkind, disrespectful.
JEONGHO JParking the rental truck could be challenging due to narrow spaces in between trucks Google did not recognize the location , and I-could not up load the pictures when returning . Return on I phone was difficult Office was closed on 4th of July holiday I had to all customer service , gave all the info , miles I drove the truck over the ph and finally dropped the keys in the Dropbox The condition of cargo van was excellent and a/c was working on hot day , thank u
suman sNeed better parking
Bernabe MThis was the 3rd or 4th time I have rented from this location. Tracy was helpful with the reservation. John made sure the trailer hookup was done correctly.
Nicholas CThe uhaul system was not working so I didn’t get my truck on time and almost didn’t get it at all. The lady at the front desk was so nice and I could tell she was frustrated too. Uhaul should send something out if their entire system is down.
Devinne LYou were wonderful & was with ease
Byran RAdvise that the 10' truck does not have a ramp. A detail that is worthy of a customer's attention
michael mEasy drop iff,, no fassle
raulberto fAt this location nothing needs to be improved. I was checked in and on my way in no time.
Thomas CTracy and crew are great . The 5x8 trailers need to be replaced or up dated with tie downs on the inside walls.
jim hRepresentative was very helpful.
John MI would strongly recommend Tracy and staff to my friends and family
jim h