Customer Reviews for Ballews Automotive Inc
(U-Haul Neighborhood Dealer)

750 reviews

500 W Commerce Way   Jupiter, FL 33458

(561) 529-4597

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(561) 529-4597

500 W Commerce Way
Jupiter, FL 33458

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: 8 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This vendor is top-notch.

Earl Mallory 
Rating:
5.0

Customer did not leave a comment.

ANNAMARIA MAURETTE 
Rating:
4.0

Customer did not leave a comment.

ANTHONY PILALLIS 
Rating:
5.0

Customer did not leave a comment.

Amish Patel 
Rating:
5.0

Customer did not leave a comment.

Michael Durrant 
Rating:
5.0

Nothing needs to be improved! The young lady in the office was very professional. I have never had such ease when picking up a rental. I have done mobile and in-person pick-ups in the past. Neither are ever a favorable experience. This recent rental was as effortless as any experience should be. Fast, direct, and simple. Others need to learn from her as to how to operate.

DA VAN 
Rating:
5.0

Customer did not leave a comment.

Patricia Myers 
Rating:
1.0

If I could leave this business 0 stars I would. They didn't go over a THING with me when I rented the truck and just said, 'The keys are in there and it's parked out front." When I returned it, the same thing - "just leave the keys on the counter, I'll email you the invoice." Which they never did. Until I saw a nearly $200 charge on my credit card, for what should have been a $29.99 rental. When I went in there to discuss it with them in person, there were all of these tacked on and double charges, for things I did not use or do, and was not informed of, up front, because again, they did not put it in writing or explain anything. They charged me twice for mileage and materials that I did not use, and cleaning that I was not told about, nor is it in the contract. They would not work with me on any of this, as they would rather lose a client and have a bad reputation, rather than make good on THEIR part. They are an absolutely awful company and not only will I never use them again, I'm making sure that everybody knows NOT to do business with Ballew's U-Haul as they are the absolute worst!

Janet Rotella 
Rating:
2.0

The employee who brought the car to the front was not wearing a mask which made me question the trucks sanitation. I also was unable to check-in on line and needed to enter building which I was hoping to do.

Debbie rubio 
Rating:
5.0

Explain miles charges - minimum or deposit and any refunds.

MICHAEL UPTONE 
Rating:
5.0

Thanks

JAMES JACOBSEN 
Rating:
5.0

Customer did not leave a comment.

MANUEL ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

davin zarate 
Rating:
5.0

Great customer service from the first phone call to reserve, until I went in to pick up the trailer. They made it so easy and had the trailer ready when I arrived. Keep up the great work.

MICHAEL HUGHES 
Rating:
5.0

Customer did not leave a comment.

karen clark 
Rating:
3.0

Customer did not leave a comment.

micheal ryan 
Rating:
5.0

Customer did not leave a comment.

Michael Martens 
Rating:
5.0

No improvements needed. Tony kindly brought the Uhaul to the front for me and that was already more than I could ask for.

Amanda Lyman 
Rating:
5.0

Nothing

Ronald Perholtz 
Rating:
5.0

This is my new dealer of choice.

John Baranzano 
Rating:
5.0

Great customer service! They make the renting process easy and convenient. I will continue to use them for future business

brandon walker 
Rating:
3.0

Called before they closed to confirm my late arrival. The people who answered the phone seemed as though they had no idea I had rented a truck. Not at all interested in affirming the simple process to return rental. In the end, I returned the truck after hours with no apparent no hiccups or issues. I really appreciate the overall value and service that U-Hual provided.

DAVID BROWNLEE 
Rating:
5.0

Customer did not leave a comment.

Elvira Kopolukhina 
Rating:
5.0

I’ve used them several times and they have always been very good and I’ve never had any issues with their vehicles!!

Guy Catullo 
Rating:
5.0

Friendly and efficient staff

Micheal Lenox 
Rating:
4.0

Customer did not leave a comment.

Donald Merritt 
Rating:
5.0

Easy turn in

Drew Reich 
Rating:
5.0

Customer did not leave a comment.

Timothy Werring 
Rating:
5.0

Only what I stated above.

David Goodman 
Rating:
1.0

Truck was awful something wrong with the key . It wouldn’t turn and start truck. I lost at least 2 hours of time trying to start the truck. The rude woman at the location told me they have been having trouble with that truck . Why rent it out??? I want a refund!!!! Call me 772-342-4948

Lauren Roberts 
Rating:
5.0

Customer did not leave a comment.

DAVID BRANDT 
Rating:
5.0

Easy check-in and check-out. Staff was very friendly. It's the quickest I've ever been in and out of renting a truck. I like where the app is going with check in/out but I ended up using the staff primarily. For the app I had to keep logging in. Once I log in it should save that and allow me to check in/out without having to log in again.

Richard Lea 
Rating:
5.0

Customer did not leave a comment.

joseph barber 
Rating:
5.0

Dolly on truck gets in the way and takes up space

BARRY COOPER 
Rating:
5.0

These guys are the best Uhaul dealer I have used. They get you hooked up and out the door in no time. Excellent customer service!!

Randall Weatherdon 
Rating:
5.0

The customer service was awesome as well. The girl in the front was friendly and helpful! Nothing to improve in my opinion at this location.

ANNEMARIE LAMONICA 
Rating:
2.0

Did not take credit card. Had to leave and get cash. Took about an hour to rent a truck with a reservation.

Stephanie Dorian 
Rating:
5.0

Customer did not leave a comment.

Major Fussell 
Rating:
5.0

Girl working desk was very nice and able to answer all questions. Very professional experience

eric olson 
Rating:
5.0

Friendly! Professional

Tim Teufel 
Rating:
3.0

Location had sign on door informing opening time 1115 hours.

Keith Shampaner 
Rating:
5.0

everything was outstanding from the pick up, the drive 750 miles to the drop off the following day.

Richard Bissell 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE SPANO 
Rating:
5.0

I rent this 6 x 12 every six weeks and Tony + his daughter always help me out. They are friendly, kind and go to extremes to get me out of there within minutes of my arrival, even if I do not reserve a trailer, they go way out of the way to accommodate me. I refer all my friends to them only.

Gen Signorelli 
Rating:
3.0

The parking is very tight. It would be easier to pick up and drop off the rentals at the storage lot.

James Zahakos 
Rating:
5.0

Amazing people! I wouldn’t go anywhere else!!

Norma Shields 
Rating:
5.0

Tony and Alicia give excellent, friendly service consistently. It’s a pleasure to do business with them.

Jim Downing 
Rating:
3.0

Customer did not leave a comment.

John Shanks 
Rating:
5.0

Be more honest about the real cost of your rentals.

Phyllis Pardue 
Rating:
5.0

Customer did not leave a comment.

Steven Menezes 
Rating:
5.0

No improvement needed, amazing customer service

Arthur Stanley 
Rating:
5.0

The people were friendly and helpful! Very happy with the service.

Kurt Abrahams 
Rating:
5.0

Excellent customer service

David Runner 
Rating:
4.0

I thought charging $70.00 to rent 12 blankets for a week was a lot. The pick-up and drop off was easy

Daniel Roy 
Rating:
4.0

Customer did not leave a comment.

Robert McClung 
Rating:
5.0

Very friendly staff

Catherine Reese 
Rating:
4.0

Customer did not leave a comment.

Robert Woosley 
Rating:
5.0

Our moving experience went smoothly because of the dependency of our Uhaul truck availability and the staff at Ballews! Thank you!

Kathleen Harrison 
Rating:
5.0

Customer did not leave a comment.

Timothy Looney 
Rating:
5.0

Customer did not leave a comment.

Dewayne Lee 
Rating:
5.0

Customer did not leave a comment.

Glenda Green 
Rating:
5.0

Customer did not leave a comment.

John Tackett 
Rating:
5.0

Customer did not leave a comment.

John Santoro 
Rating:
5.0

Clean, friendly and great location

BRIAN GELLIN 
Rating:
5.0

Very friendly staff. Efficient service

MICHEAL LENOX 
Rating:
5.0

Customer did not leave a comment.

Kristin Hicks 
Rating:
5.0

Customer did not leave a comment.

Kathy Basara 
Rating:
5.0

I will definitely rent here again!

Beth Olin 
Rating:
5.0

I was charged $20 for a utility dolly I ordered but never received. It would be nice if that was refunded!

GARY SIMPSON 
Rating:
3.0

I was charged $205. Then when we arrived charged another $185. No one can see these additional charges on their end. Frustrating.

kristen moore 
Rating:
5.0

Customer did not leave a comment.

Marion Demick 
Rating:
5.0

The Bellews are the best!! I've never had to wait for a delivery truck. Always service with a smile!!!

Liza Gonzalez 
Rating:
4.0

Customer did not leave a comment.

John Taylor 
Rating:
4.0

Customer did not leave a comment.

Neal Jagoda 
Rating:
5.0

Great service - friendly - efficient..........

DAVID ABELL 
Rating:
5.0

Customer did not leave a comment.

Ryan Richardson 
Rating:
5.0

Awesome group of people.

junior canon 
Rating:
5.0

Super nice people, very accommodating. They never make me wait + always check all the equipment for me to be sure I am safe on the road. I highly recommend them to all my friends and neighbors. The entire family are extremely considerate to my needs.

Gen Signorelli 
Rating:
5.0

Customer did not leave a comment.

Daniel Bowers 
Rating:
5.0

While the location was quite good the car dolly was very rusted and one taillight dropped out of it's socket a couple of times on the journey. The ratchets were locked up andhad to be lubricated in order to tighten up the straps over the tires.

Michael Harman 
Rating:
5.0

Customer did not leave a comment.

walter petroski 
Rating:
5.0

Customer did not leave a comment.

George Pensell 
Rating:
5.0

Personable! Clean and so organized in the office space! Vehicle was clean and ready before I got there. I will definitely be a returning customer!

Norma Shields 
Rating:
4.0

Staff was helpful but the "Trump" campaign material behind the counter will keep me from using this location again.

Michael Howard 
Rating:
5.0

Customer did not leave a comment.

jerry valentine 
Rating:
5.0

Excellent service!!!

walter petroski 
Rating:
5.0

Customer did not leave a comment.

Jeff Flit 
Rating:
5.0

Thank you! You did great during a very difficult period.

Taylor Northrop 
Rating:
5.0

Customer did not leave a comment.

Kevin Sealy 
Rating:
1.0

I never rec a promised refund

sarah uzzi 
Rating:
5.0

Amazing people...best U-Haul experience ever.

Michael Churchill 
Rating:
3.0

You need to train your person

CHRISTIAN ESPOSITO 
Rating:
3.0

Mobile check in did not work

John Watkins 
Rating:
4.0

Customer did not leave a comment.

Ronel Gonzales 
Rating:
5.0

Front Desk is very nice.

John Tackett 
Rating:
5.0

I have used this location twice and they are wonderful! I have recommended them already as I couldn't be happier.

Paula Dear 
Rating:
4.0

Customer did not leave a comment.

karen clark 
Rating:
5.0

Customer did not leave a comment.

John Tackett 
Rating:
5.0

Customer did not leave a comment.

Sonja Kezber 
Rating:
5.0

Customer did not leave a comment.

LINDA GALLANT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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