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Gregory D
Customer Reviews for Ballentine Antiques & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will cause you to be annoyed by UHaul for not showing that you turned in the equipment
Brandon HNo
chris nrun down old building with no one there - looks like it has been closed for along time. the Uhaul drop box was broken open and people could reach in and get a key out.
Allen Rrun down building with a broken UHaul box falling off the pole - no one on staff and the number given is out of order.
Allen RThis nonexistent location is still in your system. Made numerous trips and enquirers to resolve!
Jacob CDolly I asked for wasn’t inside. This location was 30 minutes away from my apartment. I requested a location not even a quarter of a mile from my apartment. I had to drive 30 minutes to get the truck, leave my car there. Take the Uhaul to my apartment 30 minutes away. Load the Uhaul. Go pick up the trailer, 30 minutes in the OPPOSITE direction from the truck pick up location. Then drive all the way back to the location where I got the truck to pick up my car, another 30 minutes, before finally being able to leave town. And on top of it all, I was charged for the extra miles by y’all, even though it’s your fault I had a truck and trailer so far from where I live.
Kayla WThere was no to reach at location and couldn't get in the lock box! So couldn't get key to truck! However uhaul was able to get a emergency truck driver to come and get the box open bt force! That guy save the Day!!!
Valerie SBe sure location has what you need. Made a reservation online got to location and they did not have a truck available. That was very unprofessional
Sandra K***The dashboard phone charger stopped working during our trip.***
James CAfter hours drop off location.
STEVE SLocation seems like it is abandon. There is another U-Haul rental maybe a quarter mile down the road.
Katherine PThis site is no longer a uhaul rental site. There was a man there to tell us that he pointed to the key box. The phone number is disconnected.
Doug HThe above return address is incorrect, it was a one way rental to Concord,NC (not Ballentine,SC) and i turned it in to Uhaul on Concord Parkway (as stated on my contract) in Concord,NC on 1/11/2020 and the young lady that assisted me there was also very polite, nice and professional.
Terry SLocation was closed when we dropped off - nothing really good or bad we can say
Michael SThe young lady had no idea how the safety chains worked. I took care of that. She was helpful and polite.
Chuck ONot much, Ginger was very nice down-to-earth very helpful ever I wonderful and it's a great shop check out to. Thank you Ballentine Antiques & Storage??????
Barrett WMake sure that equipment is where it is supposed to be and that when you contract for a specific pick up location and your truck isn’t there that you actually contact the customer
Joanna WI enjoyed the experience of renting a trailer from this location, they were hands on and perfesonal
Ray NThis location is business that also rents U-Hauls. There was only 1 person on a busy Saturday morning to handle both. Had to wait a long time to pick up my trailer as thi person was taking care of other U-Haul customers and store customer. Not a good experience.
Daniel MThe agent had (3) 26’ Trucks on the lot when I picked up. She tried to pawn off the worst one GMC tell me they were all new. I asked how many miles it had on it, she looked on her computer and told me 12,000 miles. I took the keys and checked the odometer it had ove 125,000 miles, was dirty and had not been swept out. Reluctantly the agent switched trucks to one of the brand new Fords with 4100 miles.
Donald CWas able to quickly get in & out ??
Crystal FNothing. I received pleasant, thorough service.
theresa cPhone drop. And again going from a phone pick up to a phone drop and not actually dealing with a person miscellaneous charges were added to my bill that I did not authorize.
Craig FDrop off and checkout took less than 3 minutes. Lady that helped me was excellent and professional
Robert BEverything was great
antonio MStaff was fantastic as well and very easy to work with
jason sExcellent vehicle albeit it 5yat I was not 100% sure of the process...
Josh WVery good customer service. Thank you.
Richard MNo smoking in the trucks.
CINDY HI'm not sure. They were not open.
James LCalled this location for three days. No answer, left a message no response. Place is an antique dump. No signage just a key drop box. Will never use this location again.
George SStore not open posted hours. Didn't return phone calls. Lock box box wasn't locked. Painful to do an online return.
Sarah Htruck broke down so I could not refuel the truck so I was charged about $60 to refill the tank.
MICHAEL MGreat to deal with equipment was ready and people are professional and courteous.
jason jCab of the cargo van was dirty, and the "oil change needed" light kept coming on.
Geoff SI was charged for 2 days rental instead of one and have been trying to correct this and can't seem to get it done. I was supposed to get a call from someone from u haul and never have. By the way I have called the place I rented the trailer from 4 times over 2 weeks with no results.
RANDALL AHad no problem with returning equipment. All smiles and friendly. Later found out I was charged extra day through no ones fault. Kevin Maddox took care of that situation immediately. Was impressed with the timely and excellent customer service shown.
PAUL AOur agent was one of the most thoughtful people we have ever dealt with. Chuck went out of his way to be sure we had the proper truck and equipment for our move. I will be recommending this U-Haul rental location to anyone who is in need of moving equipment. We are very impressed!
Marc HGreat experience!! The salesman was very nice and friendly. Would and will most definitely recommend the place to anyone.
Anntroya GChuck was very friendly and helpful. I will always try to rent from this location.
Thomas SExcellent service! Great staff! I love it?
Nicole GTruck was dirty and smelled like cigarette smoke.
MARK DExcellent customer service.
Christopher MBest customer service we have EVER received! Would definitely recommend this location to friends and family!
Steve KI have never had a better experience than I did with Chuck. He was vary professional and made sure I had everything that I needed. He was by far the best. He contacted me before pick up and even made sure he was there even though there was a vary bad storm.
casey gexcellent location for me and very friendly personnel
Richard wMisleading and uninformed
Phil AExcellent transaction. Truck ran perfectly.
DONALD WThe person that I worked with was very personable and got the trailer setup quickly and made sure I had everything I needed.
Gary FI tried to do the online pick up, but it kept me giving me an error that I needed to accept the terms. When I tried to click the accept terms button it would not check the box. I tried in Firefox and Chrome, so I gave up and did it at the location. The two gentlemen at Ballentine Antiques were great though, and the process was easy.
George DI had to return to get the blankets and dolly.
Mike LGlass was on the floor of the chassi
kim sThis location is also a really cool place for antiques!
Derek AFriendly, helpful and very accomodating!!
Michelle OVery cordial and welcoming.
nigel cwhen sending confirmation emails, let the emails show the hours of operation of the dealers...I had reserved the rental for 9 am. The dealer doesn't open till 10 am, yet all 4 of u-hauls email confirmations confirmed my 9 am reservation. When I arrived at 9 Am , I found out the dealer didn't open till 10 AM, 5 mins later I recieved another email that finally showed me the dealer opened at 10
cindy nThanks. Enjoyed doing business with you. Quick in & Quick out! Also enjoyed the Antique Shop!
Daniel Fto improve the experience be cognizant of where you extend the drop off location- they made my drop location further away than the actual mileage limit I initially had.
Lindsey GI requested 9am at this preferred location. I was told to through text to pick up at 12pm. When I called they said they opened at 10am. There was another location that opened at 9am but it was too late to switch. I would have appreciated communication about this more in advance.
Micah YLeft turn signal on trailer was missing therefore not operable. Equipment should be totally roadworthy.
Jim FThey stayed past closing to assist us!!!! Scott was such a wonderful person!!!!
Andy VU-Haul initially sent my order to Cashiers, NC, a two hour detour when the request was made for a trailer in Central, SC. The pickup location was a secondary option. Phone service with U-Hual was very poor.
Mark RThe corporate check in & check out system encountered issues during the checking out -an online option that allows local check in would be great
Jacob F