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Bradford E
Customer Reviews for Bala Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I own a business 1.5 miles from Bala Motor Sports and have used them for years. I rented a Van and only went to my store then right back 3 miles because the Van was not large enough. The next day I rented a larger truck and drove 140 miles for my delivery which was $180. My issue is that yes I made a mistake the day before but not a $75 mistake. They charged me for miles and gas that I didn't use. I have called and emailed but I am always told the person who takes care of Uhaul isn't there and they never get back to me. They've been the place I go to for 10+ years and only there, 6-10 times a year. This is the first time I needed customer service, so I can't help to take this situation personally. Very Disappointing.
justin HThey were fantastic to deal with! Denise helped me with the reservation along the way and the guys at the desk were great when I arrived to pick up the truck. Would highly recommend them!
Heidi JApp would not work, by some grace of god I finally got into the return truck process instead of it refreshing. The main issue after was that pictures would not upload, especially on the photos of the truck page, uploading more than one would clear all of them. Truly an awful app experience
Talon SRadio did not work. USB port did not work, cigarette lighter to use for charging did not work.
SUSAN DVehicle was not ready at the reserved time. No bathroom.
Andrew MHad a reservation for 10AM but did not receive the truck until 10:40, which cut into the moving time when I only needed the truck for 75 minutes. U-Haul personnel were awesome at customer service, very helpful and snow removal caused a slight delay (5 minutes) but with only one other customer on site it seemed a little unorganized that they didn't go to get the truck from an off-site location until after I was there for 15 minutes. Still happy with my rental, cost and service.
Brian FWent very smoothly and will definitely return when i need to rent a van again!
Dennis NFriendly
LEONARD WImprove the ambiance of the U-Haul location in Bala Cynwyd. I have used this location twice as it is the closest to me. It just feels like I am engaging in some nefarious activity when I am only renting a van to help a family member move.
MARK FEverything worked like clockwork
Steven ZTraffic on Belmont Ave backs up past Bala Motorsports, making it difficult to get into or out of this location. There is minimal parking available at this site, and because two towing vehicles were parked in front of the building, I had barely any room to park the U-Haul truck, barely avoiding other vehicles and objects. There was no room for the vehicle that was picking me up. Most customers would find this too stressful.
Brian SPerfect for our needs. Easy to interact with the staff. No waiting at either end of the transaction.
Bridget FThe people who work here are friendly and helpful
gerard cThey keep charging me for miscellaneous amounts and won't tell me why and what for.
Harrison WThe personnel was surly, rude and impolite. The worst customer service I've ever experience with Uhaul.
Christopher MI rented a 10' truck. The ignition switch was broken (I was unable to turn the key from the lock position - I had to leave it in ACC for the duration of the rental). The parking brake stuck - I was able to smell it burning. Equipment needs to be inspected between rentals!
Dhruva RGreat location and people. thank you
Alexander DThe people I dealt with were very good. My only concern was the limited physical space in a very heavily trafficked location.
MARK FThe truck wasn’t there when I arrived at the scheduled time. There were some items left in the truck from a previous customer and there was almost no gas… couldn’t even make it less than five miles to my home! Literally it was chugging.. not a quarter tank like I was told. Otherwise, it was ok. Got the job done.
Jennifer BTruck was returned after hours. They did not reconcile the final invoice until the following day. I drove the truck a total of 19 miles but they charged me for 29 miles. Thats an extra $20. I don’t like when business swindle their customers.
Richard SVan smelled like cigarette smoke. Tire pressure low and/or monitor not working on right front tire
Jeffrey RHave a serious conversation and training with this dealer/location to help them understand that they “also” represent the U-Haul brand as much as they do their primary business and that this experience and sounding aggravated when called to check on final billing is not representing the U-Haul brand in the manner that continuing U-Haul customers would expect - especially when the hit charge that showed pending on my credit card dropped off and my concern was that he wasn’t going to get paid for the transaction.
Jeffrey KHonestly, this location gave me the best u-haul experience I ever had. They were a great group of guys.
Robert MThe price quote tool online is misleading. I put in an estimated distance of 75 miles and it showed a quote for 75 X $1.09 per mile + $19.95. I drove approximately 75 miles and was charged for the per mile rate X 100. If the charge is the same for 100 miles as it is for 75, then a different rate for 75 miles should not be advertised. It is false advertising.
Corey SIt was transactional and the mechanics did their job. This is an automotive garage and there is limited parking and no crosswalks. I wouldn't send my Mom or wife here to pick up.
JASON Tgreat employees with a great attitude and smile
Yoel DGreat
Andrew TGreat experience beginning to end. The staff were friendly and explained the process well, the truck was clean and in great shape, and no issues with pick up or drop off. Definitely the smoothest part of moving!
Jane GJamie and Denise were great! The rental was efficient and affordable.
Dennis NOne of the blankets was covered in dirt and therefore unusable
Richard MEasy and effecient
ANDREW TNothing they were terrific
Lisa RSo quick easy and professional! Thank you so much! Our family will definitely return for business!!! Happy Holidays to your staff @ Bala Sports!
Monje PI was charged for an extra day of rental, I need that adjusted. Other than that, which is quite important, I was very satisfied with the convenience and ease of pickup
ERIK TThey were amazing and understanding.
MILES BFront office person was just AWESOME
Harini NNothing. It was great from start to finish!
Don SI had a great experience. Everyone I interacted with at this location was extremely kind and helpful, from the time of calling to schedule the rental to the day of pick up. I will definitely recommend this site to others in the area.
Brittany BThe track was dirty and dusty inside. The front right tire had a very low pressure. I requested a dolly in advance however there was no dolly at the pickup location.
ALEKSEI AGreat communication, easy to work with, and truck was clean and ready!
Nina GA seamless experience at this loacation backup by UHaul online resources and tips
Lawrence LThe guys at Bala Motorsports were fantastic. We arrived a little early, the truck was ready when we got there, paperwork was easy. And the return went just as smoothly.
Lisa DI will never recommend uhaul to a someone. I was hours late to my appointments and have to re book my movers because because uhaul Kept changing my Location. This came a large personal expense to me simply because uhaul was poorly communicated and planned
Bisa LI returned my uhaul 3 days ago and have still not received confirmation of return or receipt.
Emily CCustomer service was top-notch, A+. Couldn't recommend this location enough.
Andrew RThe only improvement I'd suggest would be slightly better signage. Most trucks are stored off site, so I was not at all sure I was in the right place.
Leah LIt was a convenient location but it was very small and there was barely any room to park the truck when returning it.
RANDALL PWhen I came to pick up the track the customer service was okay and respectful enough to think about using this location again. Sunday morning I realized I left my drill on the passenger door handle. This location is closed on Sunday, I called Monday morning I said “good morning my name is Brooke I rented your 10’ truck Saturday and I left my drill on the passenger door. “ the person at the office said what do you want me to do then hong up. I called back and stated again “good morning my name is Brooke I rented your 10’ truck Saturday and I left my drill on the passenger door. “ the person on the other end started yelling said we throw away whatever is left in the truck after you return it. We charge for cleaning service. I replied I cleaned out the truck and just so happened left my drill did you guys already place the brand new drill in the trash and did the trash already get picked up. The person continued yelling said oh well you shouldn’t have left it.
Brooke GThe truck was not clean at all.
Bailee CIt was really hard to get truck & the truck had no gas in it and then I was charged with too low if a tank even though we left it with more gas than we got
RANDOLPH RUnfortunately, they didn't have the blankets or dolly I requested. Aside from that, all was good!
Leslie KDenise was absolutely excellent in helping us with the truck arrangement and helping to find movers. A special thanks to Denise!!!!
Endri PTreat you like family!
Jamaj T