Customer Reviews for PB Sinclair
(U-Haul Neighborhood Dealer)

94 reviews

1885 Garnet Av   San Diego, CA 92109

(619) 609-0026

Office Hours

  • Mon-Wed: 8 am–8 pm
  • Thur: 8 am–6:30 pm
  • Fri-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(619) 609-0026

1885 Garnet Av
San Diego, CA 92109

Services at this Location:

Office Hours

  • Mon-Wed: 8 am–8 pm
  • Thur: 8 am–6:30 pm
  • Fri-Sun: 8 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shelby Northrup 
Rating:
5.0

Convenient pick up and after hour drop off.

Trayveon Livingston 
Rating:
5.0

Please be more accurate on initial gas gauge reading. Encourage customers to take a photo of the gas reading when they first get into the vehicle.

Keneth Oates 
Rating:
5.0

Customer did not leave a comment.

Zachary Rosa 
Rating:
5.0

Customer did not leave a comment.

Mike Hansen 
Rating:
5.0

Customer did not leave a comment.

Garrett Williams 
Rating:
5.0

Customer did not leave a comment.

Marie-louise Cole 
Rating:
2.0

I've had all sorts of experiences with Uhaul and will continue to use you guys. I was bummed that the truck I ordered wasn't there at 8 am when I showed up. Neither was the dolly I ordered. I had to make multiple trips in a 10 foot truck which was a bummer.

Christopher Kelly 
Rating:
5.0

Customer did not leave a comment.

Kristen McNutt 
Rating:
3.0

BUT: my UHaul app said to go to a smoke shop on Foothill, but they said they don't do UHaul anymore. I checked the last email and went to a Pomona site on Holt. They were closed. I called UHaul and they sent me to a different smoke shop farther East on Foothill. The clerk was very friendly and instructive. He told me I could drop the truck off at any location. But the one 3 blocks from my new home wouldn't accept the vehicle until I spent 10 min on the phone with UHaul to change the drop off location. Then it was quite easy. SO the app must have real time updates and allow drop off site changes easily. I should have gotten an email about the pickup location.

Daniel Pearce 
Rating:
5.0

Customer did not leave a comment.

Noah Pallmeyer 
Rating:
4.0

Customer service was great. Thank you.

Monique John 
Rating:
5.0

Customer did not leave a comment.

Michael Blenz 
Rating:
5.0

Nick was very pleasant and helpful.

Joanna Halinowska 
Rating:
1.0

You guys didn’t give me my dolly or my fucking furniture pads. Absolute dogshit. Terrible experience. Literally will never be at that location again. You guys are the worst. Thanks for giving me a van with 1/4 tank. I filled it to 3/4 a tank for 90 fucking dollars you fucking cunts. You are the worst.

John Lynch 
Rating:
2.0

Customer did not leave a comment.

tessa ramsay 
Rating:
5.0

Customer did not leave a comment.

Laure-Anne Parr 
Rating:
4.0

Customer did not leave a comment.

Brent Smith 
Rating:
4.0

Customer did not leave a comment.

Melissa Bundek 
Rating:
5.0

Customer did not leave a comment.

Kevin Mahony 
Rating:
5.0

Customer did not leave a comment.

Jessica Harris 
Rating:
5.0

Customer did not leave a comment.

edouard giacomin 
Rating:
5.0

Customer did not leave a comment.

farschad birdjandi 
Rating:
1.0

Someone stole the gas from the van during the night and I didn't get it with a full tank. I spent extra money to fill the van's tank and returned with extra gas. next time I would like this experience to be better.

Joao Fernandes 
Rating:
5.0

Great & friendly stauff. I checked in only so my rental was so quickly.

Rayna Knox 
Rating:
5.0

Easy staff and facility to deal with. Great experience.

Michael Coleman 
Rating:
3.0

The attendant getting me the trick was awesome however I left and the check engine light was on Was told I could not get another trick and if it broke down driving through the desert I could call a tire truck. Unacceptable!! Had to call a supervisor and that was another experience. Still waiting on my refund of $177 worth of gas for the first truck! Sending trick which was available at the location was great. Not a good experience at all

Jayne Mason 
Rating:
3.0

Drop off was fine. Fairly quick.

Paul Acker 
Rating:
3.0

Customer did not leave a comment.

Paul Dejulio 
Rating:
5.0

Customer did not leave a comment.

Gabriela Milara 
Rating:
5.0

Snap to return

James Wade 
Rating:
4.0

Customer did not leave a comment.

Smeial Houshian 
Rating:
5.0

Customer did not leave a comment.

Warren Vibbard 
Rating:
4.0

I like the convenience and helpfulness.

Sandra Gallaudet 
Rating:
5.0

Professional

Greg Hanna 
Rating:
5.0

Customer did not leave a comment.

Jie He 
Rating:
5.0

Very easy

Angela Williams 
Rating:
3.0

I was charged a cleaning fee when I returned the truck in the same state I received. I included a photo in my inspection. The van had lots of dirt and debris in the back and I did not clean it up as it was already there when I picked up. It’s outrageous that you want a clean van when that is not what I received.

Adriana Arreola 
Rating:
5.0

Very helpful and efficient when renting and returning vehicle.

William Rubin 
Rating:
5.0

Nothing to think of. The truck location is at the fas station so easy to fill up. Very friendly welcome , quick and efficient . Smile is at the Rendez vous.. I will use again their services when needed.

EMILE LORIA 
Rating:
5.0

Customer did not leave a comment.

Jennifer Portillo 
Rating:
5.0

Customer did not leave a comment.

Marina Schwab 
Rating:
5.0

Customer did not leave a comment.

John Bauer 
Rating:
4.0

Customer did not leave a comment.

SAMUPETRI SUNI 
Rating:
5.0

great customers- service at this location

William John 
Rating:
5.0

Customer did not leave a comment.

Chidi okwuosa 
Rating:
3.0

Truck was not clean cab full of dog hair Gas tank was 3/4 full Brakes were horrible, steering wheel wabble tremendously very unsafe to drive. I reported all to call center representative. Wont rent another truck from uhaul.

Jonathan Wolovich 
Rating:
5.0

Just double check starting gas and milage

Jacques Calame 
Rating:
5.0

Great customer service, easy pickup and return,

James Sommerville 
Rating:
5.0

Customer did not leave a comment.

Kristin Adams 
Rating:
4.0

Customer did not leave a comment.

Sloan Fader 
Rating:
5.0

Customer did not leave a comment.

Vineet Augustine 
Rating:
5.0

Customer did not leave a comment.

Robert Robles 
Rating:
4.0

Customer did not leave a comment.

Jonathan Williams 
Rating:
5.0

Customer did not leave a comment.

Tiago Vieira Ferreira de S 
Rating:
5.0

Everything went exactly as planned - the staff person who helped me was so nice and the truck was exactly what I needed. I also appreciated the breakdown of costs on the receipt - thank you so much!!

Susanna Torke 
Rating:
5.0

Customer did not leave a comment.

ALI JABARI 
Rating:
1.0

Friendly, easy drop off, good location.

candy olin 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
1.0

Customer did not leave a comment.

jason cheng 
Rating:
3.0

The truck I was given was muddy and drove pretty poorly. It was given to me with what said 3/8 of tank of gas. But only a couple of blocks down the road it went below 1/4 and started acting flakey. It didn't even have overdrive so it made highway mileage horrible. A whopping 10 miles to the gallon. It cost more in gas for only 100 miles, than I paid to rent the truck.

Andrew Mille 
Rating:
5.0

Super nice and helpful staff!

Jennifer Jaime 
Rating:
5.0

Customer did not leave a comment.

Gines Miralles 
Rating:
4.0

They were busy (understaffed) but once freed from cashier duty they were very helpful

Guillermo Romano 
Rating:
5.0

Very good services 👍👍👍

Manuel DaSilvacepa 
Rating:
5.0

Customer did not leave a comment.

Steve Sandke 
Rating:
4.0

Customer did not leave a comment.

Anuvab Das 
Rating:
5.0

Customer did not leave a comment.

Perrie Kaminskas 
Rating:
5.0

Customer did not leave a comment.

Zarina Jaeger 
Rating:
3.0

I was charged with the $10 insurance coverage when I did not need it. I think this was done because the man that got me the truck did not ask if I wanted it. He filled it out for me.

Jimmy Brennan 
Rating:
4.0

Customer did not leave a comment.

Erika Millard 
Rating:
3.0

We had a 10:30 pickup for 24hr reservation. We arrived shortly before 11:15 to find that he had given our equipment away already. I use U-Haul often for work and have never seen anything like this, even though we've been significantly later in the past. I know we were not immediately on time but were in the area and could have been there sooner if he would've even called and let us know. We were relying on the equipment for work and had to use a bigger, more expensive vehicle that hindered our operation. The man at return was much more understanding and helped us settle things, but

Scott Olofson 
Rating:
3.0

Tried to convince us to go somewhere else even though my order confirmation was to drop it off at this location. He ended up letting us drop it off here eventually.

Adrian Webb 
Rating:
4.0

The UHaul App did not work. The person managing the gas station was very good and helpful though. The trucks are parked a bit closely together so it is hard to get out. The gas level was a bit low (only a bit more than a 1/4 tack left

Madeline Kavanagh 
Rating:
3.0

I had ordered a dolly to use, and when I got to the location they said they sold it or rented it out already. So I had to go buy an $80 moving cart, instead of renting the $7 or $10 dolly lol. I haven't received a refund yet. But overall the car was clean, was easy to reserve the van online, and quick pick up and drop off.

Wendy Bryant 
Rating:
2.0

I reserved a 10 foot truck , 10 furniture pads, and a dolly. When I arrive to pick up the truck, I was told they did not have any furniture pads or dollies available. I was told that I would be refunded the $22 for the furniture pads and dolly, and I was not. The $22 charge remains on my credit card. Then I was sent to another location to get furniture pads, and they do not supply furniture pads for one-way rentals.

Darcy Hill 
Rating:
5.0

excellent customer service!

Morgan Raith 
Rating:
3.0

I ordered furniture pads and never received them, yet was still charged.

Dustin Graham 
Rating:
5.0

Customer did not leave a comment.

John Dolan 
Rating:
4.0

Customer did not leave a comment.

Michael Dunn 
Rating:
5.0

Customer did not leave a comment.

Diana Bingham 
Rating:
5.0

Another seamless u-haul experience. Very happy with the service.

Seth Eisenberg 
Rating:
5.0

Customer did not leave a comment.

Wen Shi 
Rating:
2.0

Didn't have the appliance dolly I reserved. Didn't give me my moving blankets. Didn't explain that I would get a text to initiate my rental. Upon return, made a big deal over minor dust in the back of the truck. Claimed I didn't refill enough gas, until I showed them the pictures that I took of the gas gauge. I actually OVER filled it. Didn't believe that I did not rent an appliance dolly or get the moving blankets, despite me explaining what had happened. So I had to wait while the guy called the worker from earlier to confirm that I wasn't lying. Pretty rude, in my opinion. Honestly, they seem like maybe nice people that have been worn down by crappy/dishonest customers -- but I am not a crappy/dishonest customer, so, I didn't appreciate it.

Adam Raby 
Rating:
4.0

Customer did not leave a comment.

david Michaels 
Rating:
3.0

Customer did not leave a comment.

MICHAEL GONDEK 
Rating:
5.0

Customer did not leave a comment.

Connor Shea 
Rating:
5.0

Very clean truck & easy to get to. Very convenient & nice staff.

Sara Fader 
Rating:
5.0

The two gentlemen who helped me were super nice and accommodating. The store clerk was great conversation, super chill vibes.

Nic Alonzo 
Rating:
1.0

I was charged over $100 for using the small truck for three hours.

Andrew Biddix 
Rating:
5.0

Customer did not leave a comment.

David Suh 
Rating:
5.0

Customer did not leave a comment.

Laurence E Smith 
Rating:
5.0

Customer did not leave a comment.

Jerry Rittgarn 
Rating:
5.0

Customer did not leave a comment.

Deena Nelson 
No reviews have been submitted for this location.

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