Customer Reviews for Bagley Gulf
(U-Haul Neighborhood Dealer)

1,224 reviews

17777 E Bagley Rd   Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

(440) 234-4685

Office Hours

  • Mon-Fri: 9 am–9 pm
  • Sat: 9 am–7 pm
  • Sun: 9 am–8 pm

Services at this Location:

Contact Us

(440) 234-4685

17777 E Bagley Rd
Middleburg Heights, OH 44130
(Located at E Bagley & Engle Rds)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–9 pm
  • Sat: 9 am–7 pm
  • Sun: 9 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

A accurate milage record would be very important.

CARL EWING 
Rating:
5.0

Customer did not leave a comment.

Joseph Perkowski 
Rating:
4.0

Customer did not leave a comment.

Mark ramba 
Rating:
5.0

Customer did not leave a comment.

Linda Vaders 
Rating:
5.0

I didn’t get the name of the gentleman who took care of my pickup but he was very friendly and explained everything to me in detail without struggle or any difficulty. This was my first time renting a truck so I appreciated the enthusiasm in answering my questions. Fair price for everything, and friendly service. I would definitely return for future needs and recommend this location to everyone!

Kaelynn Dockery 
Rating:
5.0

Agent was friendly and courteous. Very easy to order truck online.

Renee Schumitsh 
Rating:
5.0

The experience was quick and easy and customer service was great!

Ashley Eimer 
Rating:
5.0

Customer did not leave a comment.

donna winstead 
Rating:
5.0

Thank you for the convenient and customer friendly service. I will recommend your service in the future and continue utilizing your service whenever i need such service locally. Be safe and have a good day.

Lamont Eatmon 
Rating:
5.0

Customer did not leave a comment.

Mildred Kupiec 
Rating:
5.0

Customer did not leave a comment.

Elyssa Howell 
Rating:
1.0

Completely self serve. Trailers are parked in a location that forces you to back over a curb or pull them manually 20’ to hook up. The attendant came out only to take a photo after I connected everything.

Michael Ervin 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

The staff for drop off and pickup were very nice polite and pleasant to interact with!

ANITA BARNES 
Rating:
4.0

Passenger side headlight was burnt out, bar inside cargo area used to connect ratchet straps was missing half the bolts that connects it to the wall, driver door had to slammed shut to close properly, my contract stated the truck had 3/4 tank of gas at pickup but it only had 5/8ths in reality.

Arielle Constable 
Rating:
1.0

U-Haul smelled like manure. Shop did nothing to rectify it. I had to powerwash the entire inside of the truck to get rid of the smell

John Vermillion 
Rating:
3.0

It was tough to get the 26 foot truck into the smaller gas station to refill. We ended up blocking 4 pumps and almost hit a curb. I would recommend this location for smaller vehicle rentals.

Laura Hartford 
Rating:
5.0

The pre trip safety inspection was a joke. The employee at this site had never heard of it, and did not know what to do. He kicked my hitch and said "looks good to me". He did not provide me with any documentation that showed I completed the safety check. Other than that, the trailer was at the site on time, the person who helped me hook up the trailer was very good, and I experienced no issues on the day of the rental.

Glenn Goodman 
Rating:
5.0

Replace the alternator in the truck we rented. It would run better.

Denise Cooper 
Rating:
5.0

Customer did not leave a comment.

casey karohl 
Rating:
5.0

Customer did not leave a comment.

weekir robert 
Rating:
1.0

The staff overcharged me for the rental. The truck had a check engine light on I wasn't informed of. I was told to come back to get credits since the manager was not available. And the bill was still wrong. I would never return or recommend this location.

Roberta Geidner 
Rating:
3.0

the springs on the left side of the trailer gave out on our way to the event, and then on the way home the others gave out. The trailer needs maintenance.

KELLY PRICE 
Rating:
4.0

I had a hell of a time finding the location, as you still have it listed as being a GULF station. It is NOT. It is a Marathon station. Even the GPS link you have in your site led me to the wrong place. The lady I dealt with was wonderful. Very informative and helpful, apologized to me for the location confusion, says most customers have the same problem.

Thomas Cunningham 
Rating:
4.0

Customer did not leave a comment.

Debra Zechman 
Rating:
1.0

Customer did not leave a comment.

Rodica Njagu 
Rating:
5.0

Customer did not leave a comment.

Ashley Kennedy 
Rating:
4.0

Customer did not leave a comment.

MARK SAGHY 
Rating:
4.0

The truck that was issued to me took on rainwater in the trailer portion of the vehicle in the top left corner of "Mom's Attic." Also, this was the first time I've ever needed to air up a UHaul truck tire. The valve stem for the outer rear wheels is located on the back side of the tire making it extremely difficult to attach an air hose. Switching to tires that have the valve stem facing out (as with the front tires) will help greatly.

Luke Heatwole 
Rating:
5.0

Anthony helped me return it and was very friendly and helpful

Leanna Orr 
Rating:
4.0

Very friendly and they have a lot of patience

Angela Baker 
Rating:
2.0

Great service and good truck but the desk is inside a gas station which has kinda gone downhill and is a bit ghettoy.

Steven Almeroth 
Rating:
5.0

Nothing...the young lady was great getting me in and out! Thanks!

ARNOLD RUSCH 
Rating:
5.0

all good. Picked up truck and brought it back and it's all good

Paul Bahre 
Rating:
5.0

Customer did not leave a comment.

Srikanth Kadaru 
Rating:
5.0

Customer did not leave a comment.

carol zegarac 
Rating:
5.0

Customer did not leave a comment.

Stephen Goodrich 
Rating:
5.0

Customer did not leave a comment.

Nichole Weeden 
Rating:
5.0

Nothing...these guys are spot on and very helpful!

ARNOLD RUSCH 
Rating:
5.0

I am a returning customer when it comes to renting their uhauls. Service is friendly and efficient.

ALEXIS INGRASSIA 
Rating:
5.0

We got a 5x8 in closed trailer for my sister's wedding. Picked it up, loaded it, brought it home to sit a day and noticed 1 of the tires was bad, called location they had me call roadside and they had someone out asap to change it, had wrong lugenuts so they came back out early next morning to get it fixed. No inconvenience to us at all. Kept us informed, was professional and polite both at pick up, roadside and return. In fact we were able to return it early and they took the 5th day off, only charging us for what we actually used. We use and recommend them again.

Sandra M Stilla 
Rating:
5.0

Customer did not leave a comment.

ITALO ORELLANA 
Rating:
4.0

Friendly service, quick, no hassels or hoops to go through

Michael Kall 
Rating:
4.0

I was charged for the coverage insurance that I did not want. Have to wait for a refund. Not happy with uhaul. I'm looking elsewhere next time I need to move local items.

Daniel Berghoff 
Rating:
5.0

I rent from the Bagley location often cool owner & employees my go to rental location.

JAMES PHELPS 
Rating:
5.0

Great work

mike priebe 
Rating:
5.0

If we have to put gas in uhaul should not be charged by the mile. 19.95 should be 19.95 not add gas and be charged for mileage.

Kimberly Varga 
Rating:
4.0

Customer did not leave a comment.

Jeanine Tesch 
Rating:
2.0

Check the vehicles, not have customer take more time of their rental start to do that themselves. Took an hour to be helped and finally be able to drive off, with no line. If you can’t have a dedicated U-haul person don’t have the business.

Sam Waugaman 
Rating:
4.0

The cashier was very nice and friendly and did her job well and gave all the information that I needed. Unfortunately, the truck did not have a ramp for easier access. There was one side of the inside of the truck where the wooden bar was coming off, so it was a bit hard to secure our things and keep them from sliding around. Still overall, we didn't have a bad experience.

MILLY ORTIZ 
Rating:
3.0

Everything went great, I have no complaints.

Amy Feketik 
Rating:
5.0

Customer did not leave a comment.

Briana Parks 
Rating:
2.0

They made me hook the trailer up myself, couldn't answer basic questions about the operation and made me unhook the trailer alone and move it back into parking position by hand without assisting. I will never return to this location under any circumstances.

Anthony Luke 
Rating:
1.0

Customer did not leave a comment.

Matthew Bukszar 
Rating:
3.0

When I picked up the trailer, they hooked it up for me. Upon return of the trailer, on my way to work, I asked if someone could disconnect the trailer for me and they said no.

Daniel Schneider 
Rating:
4.0

Customer did not leave a comment.

Eric Petrey 
Rating:
5.0

They were knowledgeable and quick to answer any questions. Great experience.

Kevin Brzezinski 
Rating:
5.0

My only problem was using the app to return my rental truck. It booted me out when I tried to upload the final photo, which was frustrating.

Daniel Hahn 
Rating:
4.0

Customer did not leave a comment.

arunkumar m 
Rating:
5.0

The van smelled like it was used by a previous smoker. If there is a way to remove the smoke smell that would be great.

Bernard Johnson 
Rating:
5.0

No ac and it was hot that day. Also check engine light was on and no one said anything. I went in and they said they were aware. People are wonderful the truck left a little to be desired.

Melissa Jaquay 
Rating:
5.0

Customer did not leave a comment.

Jeremy Graham 
Rating:
1.0

Make it very clear UP FRONT that there is a fee for cleaning if the back of the truck is not swept up. Furthermore, the attendant didn't even open the back of the truck to look to see that it was swept either. That was unfair and gimmicky to me. Lastly, we only moved furniture and heavy items. Once the truck was cleared we didn't even see a need to sweep or clean because there was no leftover debris.

Jay T Hairston II 
Rating:
3.0

Customer did not leave a comment.

Bob Oldland 
Rating:
5.0

Nothing I can think of. This was not my first U Haul experience and as with others it couldn't have been easier. The person who was behind the counter was also 5 stars.

James medling 
Rating:
5.0

Staff were very helpful and professional. Checking in and out very quick. I have no suggestions to improve. Could not ask for better service - great employees.

DALE RENE 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Smith 
Rating:
4.0

Very convenient having the gas station right there for drop off

Todd Pheiffer 
Rating:
5.0

Customer did not leave a comment.

Herbert Harvey 
Rating:
3.0

The van they rented to us had a bunch of wood shavings on the floor when we picked it up. When we returned it, the attendant wanted to charge us a $25 clean-up fee for not sweeping it out. We told her the wood shavings were there when we picked it up, which she denied, even though she wasn't the attendant on duty when we picked up the van earlier that day. We went back and forth a bit, and she finally agreed to remove the cleaning fee, which was good. We just wish she would have believed us when we told her the first time.

Elizabeth Carreno 
Rating:
4.0

Customer did not leave a comment.

Steven Newbold 
Rating:
1.0

Picked up truck and there was a chapstick left in back. I threw it away and made sure it was clean before I returned it. The lady working when I returned it was very nasty and said I was being charged a cleaning fee when it wasn’t dirty, it was cleaner than when I got it. I have a feeling this is being done to everyone. Some of the worst customer service I’ve experienced, she was horrible! Won’t return for moving services, gas, or anything else!

Julie Ryman 
Rating:
5.0

Customer did not leave a comment.

Len Scarl 
Rating:
5.0

Customer did not leave a comment.

Lance senoyuit 
Rating:
3.0

I thought all U-Haul trucks these days had lower decks, installed ramps, and a comfort ride. The truck I rented did not have any of these comfort features. It was a much older truck, and both the trailer hitch light and check engine light stayed lit. I was told; "Both lights will not go off, but the truck works fine". The location is a franchise at a small gas station; that's clearly getting older vehicles as they're being filtered out of larger locations which has newer equipment. However, the staff member at the location was pleasant.

ERIC AVERY 
Rating:
4.0

Customer did not leave a comment.

Matt Schneiderman 
Rating:
1.0

Customer did not leave a comment.

Beniamin Luta 
Rating:
5.0

Customer did not leave a comment.

James Moran 
Rating:
2.0

Interior of van was dirty. Left turn signal was faulty. Very little pick up when accelerating, which was dangerous on the freeway. Most of our rentals are through the UHaul in Fairview Park. The service and condition of this van was much worse than what we have seen at our preferred location.

Anne Statz 
Rating:
4.0

Customer did not leave a comment.

Jon Higginbotham 
Rating:
5.0

Customer did not leave a comment.

Paul sIEVERS 
Rating:
5.0

Customer did not leave a comment.

DWIGHT KELLEY 
Rating:
5.0

Price was right! Easy to return!

Scott scolliattcom 
Rating:
3.0

Customer did not leave a comment.

Thomas Bielanski 
Rating:
4.0

Customer did not leave a comment.

benjerman Lovejoy 
Rating:
4.0

Inside of the truck was dirty. The truck was buried behind other trucks, there was no dolly in the truck and nobody was at the station. We had to stand outside in the pouring rain waiting for someone to come

Paul Aguiar 
Rating:
5.0

Customer did not leave a comment.

Kevin Knaack 
Rating:
3.0

Vehicle had engine light on and sounded like it was going to fall apart at any moment

Richard Drennon 
Rating:
5.0

Customer did not leave a comment.

tonia moore 
Rating:
5.0

Customer did not leave a comment.

Emily Ellsworth 
Rating:
4.0

Customer did not leave a comment.

Tia Weybrecht 
Rating:
3.0

Folks were good at the location equipment was in terrible condition very rough transmission would not shift properly and was beat up parts of the truck very hanging off very embarrassing as I had to deliver goods to a client ….

FRANCIS ODROBINA 
Rating:
5.0

Customer did not leave a comment.

daniel krywyj 
Rating:
5.0

Great service and I rent from them all the time

Raymond Sallee 
Rating:
5.0

The truck was dirty and I was worried I was going to be charged for it.

Kevin Steele 
Rating:
1.0

COST TOO MUCH, TRUCK RAN AND DROVE LIKE ABSOLUTE GARBAGE. VERY UNHAPPY WITH THE WHOLE SITUATION! THE CLERK WAS NICE AND HELPFUL BUT THE TRUCK AND COST WAS AWFUL AND HAS MADE ME QUESTION EVER USING A U-HAUL AGAIN IF THE NEED EVER CAME!

aimee huber 
Rating:
5.0

Everything was excellent. Thanks!

Harwood Jones Jr 
Rating:
5.0

Excellent Service

Alfonso Ontaneda 
Rating:
5.0

Customer did not leave a comment.

Jim McCann 
Rating:
5.0

Customer did not leave a comment.

Samantha Elrabadi 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top