Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)

766 reviews

160 W Progress Dr   West Bend, WI 53095
(1/4 mi East of Hwy P, Just East of Bob Fish on Progress Dr.)

(262) 334-1123

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 334-1123

160 W Progress Dr
West Bend, WI 53095
(1/4 mi East of Hwy P, Just East of Bob Fish on Progress Dr.)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I've used this locations U-Haul 4 times and not only is the equipment in top shape, but the owners are great, as well. Always friendly and helpful.

Charlene L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

The back door could use some lubricant to roll easier.

DAVID R. 
Rating:
5.0

Easy process. Great service. Nice vehicle.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Baer uhaul is best rental location. They are prompt, responsive, accurate, friendly, reasonable, and easy to work with.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

lovell S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE C. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
1.0

Your app was not working from returning the truck. This whole experience was bad

Maureen K. 
Rating:
2.0

Lock boxes were frozen. Truck had so much ice and snow on it.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Bryenna S. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

Dominic W. 
Rating:
5.0

The cart that comes with the truck should have a wider n deeper bottom plate. Totes n boxes the size of totes fall off, when tilting the cart backwards to travel with it.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Maria J. 
Rating:
5.0

Best U-Haul service/truck/location I have ever experienced. No problems no issues

lynn F. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Everything was perfect. No issues or problems and I would definitely recommend!!

Brooke D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

All was great

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Outstanding service in West Bend, WI

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Thanks for making this easy. We really enjoyed getting the bigger truck we ended up needing it.

LAUREN H. 
Rating:
3.0

Customer did not leave a comment.

Melissa I. 
Rating:
4.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

jay F. 
Rating:
3.0

Customer did not leave a comment.

judith S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Very accommodating would for sure use them again

Marge K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Everyone was very friendly and helpful. It was a great experience.

LEN M. 
Rating:
5.0

Easy to work with. I like the gated location.

CHARLETTE M.  |  Overall Experience 
Rating:
3.0

The check-in and checkout process felt busy and cluttered. Too many steps. Other than that, it was fine.

Stephen F. 
Rating:
4.0

They made it very easy to rent, use, and return the truck.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Nothing

roxanne T. 
Rating:
5.0

Customer did not leave a comment.

christopher L. 
Rating:
5.0

I called twice to go over billing and to make sure process was done correctly on my end but no one returned my call. Disappointed that way.

Lisa H. 
Rating:
5.0

This location has customer service that is outstanding. The online reservation and vehicle pickup was trouble free.

Kathryn S. 
Rating:
5.0

Very convenient and reasonable

roxanne T. 
Rating:
5.0

I just hate the check in on the app, but that is U-Haul, not on Baer. The van Was pristine, and drove fantastic!! Will definitely use them again!!

Scott D. 
Rating:
3.0

The truck was almost impossible to drive and dangerous as hell. I should have turned back and demanded a different truck the day I picked it up but was on a tight schedule and couldn't. I literally did not stop on the trip back because the thing was all over the road and I just wanted to make it back. I will never use uhaul again

Dean R. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

I'd like to know why my rental went up over $100

Antonette M. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

No improvements required! This dealer location had great service and at a great location.

Lauris G. 
Rating:
5.0

Customer did not leave a comment.

Damian W. 
Rating:
5.0

These guys are the best. They went above, and beyond what was the expected

Kenneth P. 
Rating:
5.0

Keep up the great work& attitude!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Westeron S. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
4.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

very helpfull

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

VICKY C. 
Rating:
5.0

No improvements needed.

JERILOU W. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M. 
Rating:
3.0

My biggest complaint is the app not working and having to waist about 40 minutes total because of this.

Ryan L. 
Rating:
5.0

awesome customer service!!!

Susan M. 
Rating:
5.0

Very friendly and knowledgable staff and smooth transaction overall.

Christopher M. 
Rating:
5.0

My one complaint and not that big a deal was the truck seats had animal hair on them. I understand I picked up after hours so perhaps the truck wasn't inspected. Additionally the hair was blonde in color so perhaps it wasn't seen.

Jonathan B. 
Rating:
5.0

Awesome service that was pleasant and helpful ---very good example of why I love U-Haul

John A. 
Rating:
3.0

It was a weird experience. I dropped off the truck and was told my extra days were going to be charged at $40 per day. I was told $30 a day at my pick up location and my drop off confirmation on the phone. The clerk here was able to adjust it to the agreed upon rate. I wasn't invited back to an office or shown any credentials who I was giving the truck key back to. The transaction was finished on her phone. It didn't feel as official as it should have.

Mel P. 
Rating:
3.0

When we went to check in we had rented a pickup and trailer. They told us our reservation was only for a pickup even though I had the rental reservation email for both. After returning equipment I got my finl reqiept email for one amount but a couple days later the charge on my bank statement was $35 more.

Michael L. 
Rating:
5.0

I had a one day rental.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

jessica Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas Z. 
Rating:
5.0

The agents were very friendly. The 15' truck I rented was clean, the ramp worked perfectly & the entire process, from p/u to return, ran smoothly. There were no unexpected charges on my card either-love that! If I had to name an area for improvement, I would say the computer system. It seemed to have some glitches & was sluggish (which is no fault of the staff on site); however, it was not enough of an issue to complain about & only added a minute or so to the process.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

Laurie K. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
3.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

Very friendly and informative people who kept the rental cleaned, and well maintained. Would absolutely rent U-Hauls here again!

Danae B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Colton D. 
Rating:
5.0

I have always had warm friendly

Elaine S. 
Rating:
5.0

Thank you for the very secure and safe storage of my belongings. I appreciate the short term storage and the ease of payment. Thank you !! Kind courteous and locally owned & affordable.

MICHELLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Z. 
Rating:
5.0

Make the rates clearer online (the rates were better than what was advertised online and it was confusing). What really matters is mileage but the website makes it seem like the amount of hours rented for will affect the price. Ultimately, it's the amount of miles driven.

Elizabeth G. 
Rating:
5.0

The experience was a very smooth trouble free one. Pick up and drop off went very well. I'm sure I will be using this uhaul location again.

Carey S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

They made everything super easy, get in get out. Very knowledgeable and nice to talk with.

Alex P. 
Rating:
5.0

Easy process from reservation thru return. Friendly and knowledgeable staff. A+

THOMAS R. 
Rating:
5.0

I'll use Baer again if needed.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART F.  |  Overall Experience 
Rating:
5.0

They were great to work with

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S.  |  Overall Experience 
No reviews have been submitted for this location.

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