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Christopher S
Customer Reviews for Backyard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Jenice BCharge me too much for a truck
Stephanie CNeeds no improvement.
Pat BQuick and thorough process! Love the conveniency of the app. Paid for Dolly but walked out and forgot it.
Brittany BAgain, customer service was great
Sandra MI have a storage facility at this location and they are always courteous and professional.
Stan GVery easy to find and to navigate the driveway. Trucks and trailers were stored neatly.
Amber RThe location is fine, but when I went back to take the trailer back (which is very heavy to load and unload and there is no jack on it to lift it from your truck) there was no one there to help me get it off my truck, I did finally pick it up but it was very tough. There needs to by jacks on these trailers or someone that can help load these should be available to help.
Carol CNothing needed.
Daniel LVery nice staff. In and out service. I appreciate your customer service is excellent. I’m very impressed. Thank you
William HWhen a person reserves a trailer, uhaul should make sure what they wanted is at the location. They should not have to drive an hour away to pick it up. 😡 I didn’t drive, I just got a smaller trailer. If I had another option, I would not use uhaul. I am glad I don’t have to move my loved ones often.
Charles DLeave the trailers on some kind of stand or put a Jack on the hitch. They are to heavy to have to lift up to a hitch.
Tony WWe had a hard time getting took over an hour and manager had to come from Mccomb to get it for us you really need a new way to get key on weekend’s
Linda WLady at counter was so very polite and helpful. She also helped me with renting a storage unit. I wouldn’t hesitate to recommend them to anyone!
Robert mThanks for your service
Sam JVery helpful, very friendly!
anthony pNot a thing
ShaQuan HGreat customer service
Charles RThe lady was very nice and extremely helpful
Terry SIt would be nice to actually have the truck you rented available. We had to go another 30 miles further. It cost us 3 hours and we had movers we had to pay as well. I hated our experience
Judith GEverything was very Good
SAMUEL CIf you’re gonna test try to our lights test them on multiple trailers before you send somebody off thanking that the other trailer lights aren’t working I’ve got videos of the torn up wire harness even though they swapped out two of the ones going from the trailer to the truck But nobody ever looked at the one on the trailer itself so I went back after hours after I went do the test on Mac trailer rights and AutoZone wasting money again buying a tester 20 something dollars and said everything was fine so I went back and looked at the trailer itself and found a problem Please call me at 601-754-0298
Steven RTruck was very dirty and hadn’t been cleaned in a long time. Truck had been smoked in by previous renter. When I dropped it off using the U-Haul app and reported the truck needed to be cleaned, I got hit with a $25 cleaning fee. I do not understand why I have to pay for someone else’s dirtiness. Not happy!!!!
Jeremy TI was charged over $500 because no one told us that we rented a Uhaul by the mile.
Katie MN/a
Richard CI will recommend all my friends to visit there's nothing to change
Dorothy MThe truck was very noisy. My ears rang for hours after we returned the truck. The steering was very loose and very hard to control the speed of travel.
Michael RVehicle was not cleaned out from the previous mover. Had to wait for them to sweep out the cargo area.
EDWARD WGood service
Ronnie JThe unit was just very dirty and you could see through the windshield someone needs to clean the inside of them things they stink
Kirby ENothing! Great customer service
ROBERT WPurchase vehicles with cruise control. This vehicle had severe vibration from 62 mph to 70 mph. Scary.
Errol CHaven't received $100.00 cash deposit from Firestone in Gautier, ms. Said he doest keep cash there and was 45 minutes late. No response from Affordable Motivated Moving company. Very unprofessional!!!
John GBoth places were awesome! Uhaul chat personnel awesome! Need cruise control in every vehicle! I could not upload picture of minor damage on the rental before departure.
Errol C1. U-HAUL has a good product line. Equipment is affordable. 2. U-HAUL gave me access to equipment quickly & with ease… I rented a Van & return it within 24 hours. 3. No changes to your products are necessary at this time.
Velma JI had to drive to Brookhaven MS from Clinton MS to pick up truck. I was supposed to get it at the Hwy 80 Jackson MS location.
Ed POffice hours and easy to contact
Carly SThe sales associates were extremely professional and friendly. Transaction could not have gone any better ***** Five Stars *****
Jerry JThe vehicle had no garbage in it but it stunk so bad inside we had to clean everything and hang an air freshener. It took days for the smell to dissipate. The vehicle had not been washed from previous usage.
Katrina ECon-Phone wait when calling was 19 minutes. Con-Availability of trailers on website didn’t seem to reflect actual inventory. Con-One person can NOT pickup tongue of 6x12 trailer as it is to heavy. Pro- Trailer was clean and maintained. Pro-Person at pickup was very helpful with hookup.
Lynn RAll was good
Jeffrey MLove the person running the location but the lock up added an extra 30 miles to my trip and the drop also also added and ever 20/30 miles to my trip which caused me to go over my millage and being charged
MATTHEW BCalled to ask for a few extra minutes to return truck but was told they would not be there. After going thru the 15 min. self-check in, they were still there
OLEN TCorrect paperwork the first time
Linda BThere was no Dolly included as I requested which made my job much more dificult.
DAVID EWell since this is the location claiming they had to clean the truck and that it was returned late, and therefore are the ones charging me an extra hundred dollars....I wouldn’t recommend business with these people and would say they are thieves.
JAMES MBe sure the service rep pulls the correct contract so you dont get billed for the EZ fuel charge of 3.30 per gallon
William NTruck bed was not cleaned out. A member of our family stepped on a broken sewing needle that was left in the truck sustaining a puncture wound through work shoes that required an urgent care visit.
Mark BDropped off after hours.
Yvette CThe truck was muddy dirty in front and back smelled awful like dead crawfish...sprayed to try to get rid of oder and left lid open for a while. No pads as ordered was left so my new furniture got scoffed even with me trying to use something else....very disappointing.
Coretta BI was told a different price for extra mileage
SHEREC CJust opposite of pick up place. He unhooked trailer for us
William M