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WAYNE O
Customer Reviews for Aztec Trailer Sales & Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous and helpful people made moving a simple and quick.
serena oVery rundown and difficult to find.
Heather CExtremely professional, no hassle, wouldn't go anywhere else! Will use again!
glen KThe truck was dusty in the cab and in the freight compartment. The shop was very dirty and had sexually explicit music playing. I had my kids (16 & 11 yr old girls) go back and wait at the car. I should not have had to be subjected to this and was not going to going to allow my daughters to be. And then twice I was lied to about refunds that would be made to my card. Once, in person at pick up, and a second time when I called two days later to discuss what I was told when I turned in the truck.
Jamie Hstaff very helpful
Harry MGuuD
Terry cEasy and great service
Troy DExcellent customer service
Cornelia TGreat
Steven HGood customer service.
Robert VNothing. The gentleman that helped me was generous, courteous, and very helpful even after the sale.
Phil CVery helpful and happy to accommodate for Jumbo Ministorage's shortcomings
Jesse DBetter signage for the U-Haul dropbox.
David HVictor was amazing and very helpful!!!
Roger DBoth locations very knowledgeable and friendly, which was nice to find these days.
Doug GIt was okay. I was not amazed by the service but also not disappointed.
Lindsay BIt was Saturday 11 AM when we came to pick up our trailer . u-HAUL closes at 12 on Sarurday. Victor was knowledgable, personable , friendly, and in the same efficient. He had a smile even at the very tail end of a long work week and morning!
lt cI was well taken care of as a customer. Appreciate It Victor.
curtis pWasn't as nice of a property
David PThe truck at pickup had a loose fuse to get the lights on the trailer to work. The truck center console was dirty when pulled down. My wife did not feel comfortable going to that location.
John SI don't remember the gentleman's name, but he was very helpful!
LISSA EThe technician did not hook up the trailer properly and consequently caused injury to a person while trying to load my vehicle. Very unknoledgeable person and would go elsewhere.
Manasseh BCustomer service was challenging. Not able to answer many questions asked. Seems they definitely focus on trailer sales and servicing at their business, UHAUL rentals seemed like an afterthought. Not much knowledge regarding UHAULS, for instance did not know height clearance of the UHAUL rented. Had to ask him to identify which UHAUL was the one we were renting, then left us on our own. Had to grab our own pads and dolly and load them. Not trying to be picky, but never had that experience before.
Cate HCustomer service was excellent.
RAYMOND FYou need to put backup cameras on the vehicles it's hard to back them up Especially on the 26th foot includes Truck
DAVID KIt’s my hometown location and the owner/franchisee (sp?) is a great American. Service couldn’t be better.
curtis pVery dark and lot was full. Hard to park the truck and trailer.
BRIAN SVery helpful. The computer system had my return location incorrect and the guy fixed it with no problem and it was $200 less. Everything was online via my email and it was really easy
Candice GI can't think of anything that needs to be changed. Everything went smoothly at the office, the truck was pretty new, very clean and everything functioned properly.
BRENT SInspect the unit first. There was a hole in the front Uhaul and water leaked onto my couches, cushions and desk.
AUREALIA JOver all cost was to expensive but was in a bind so had no choice. Having to pay .59 a mile plus fuel seems to double dip on the payment. The back wasn't cleaned out so left it the way I found it. Driver side mirror had duct tape holding it but if you hit a bump or traveled on the freeway it moved so having to constantly adjust it. The only positive thing was the people at the location was nice. I will make sure I have an alternative plan next time so I won't have to pay way to much for a rental.
DANIEL LGreat owner,Thanks
HARRY MBest customer service. Great location.
CAROL PGreat customer service Thank you!
Jene SClosed no phone answer
DORIS RVictor and Travis are very professional. This is always my go to place for a rental. I would not dream of going anywhere else. Love they have a Saturday morning hours. Beings I work the same hours as they do. I only have Saturday mornings to get a rental.
CAROL PThanks Victor for getting my 20 foot truck at the location in Aztec!!
ALLISON WVictor and Travis has help this old lady with my move. Always so polite and helpful. Even rented a dolly too. The only place I rent from when I need a truck.
CAROL PI really don't know. Victor is wonderful. Easy to deal with and he has the answers to my questions.
carol pUhaul is the best.
AUSTIN PMake sure the vehicle is ready to drive. I had to call roadside assistance before I could even leave with all my stuff due to bad tires on the vehicle. Also something was wrong with the vehicle that caused it to shake violently causing a bunch of damage to the majority of my stuff.
Chad HVehicle was not ready to be picked up; I had to wait 30 minutes longer than planned
MARY MThe person I dropped the truck keys off to had to be coaxed into giving me a receipt. She said, “Just drop off the keys and we take care of the rest.” I told her I wasn’t comfortable with that. She responded that then we will have to do the check-in process. I said, “Good.” I could not imagine leaving the truck there with no proof that I had done so and without them doing a walk-around for damage and a fuel level check in my presence. Ultimately, through my own encouragement, I did get a receipt showing I had returned the truck with no damage and with more gas than required.
Sylvia CI was required to unhook the trailer next to a busy highway without any assistance.
KENNETH O