Customer Reviews for Ave L Mail N More
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was good and fast service had no issues dropping off the truck

Rating:

4.0

Get the graffiti off the truck, make sure it has gas and oil!!

Rating:

5.0

Nothing - everything was great. Very professional with good communication. Good experience. This was the second time with this location. Very satisfied.

Rating:

3.0

its a small place but nice

Rating:

3.0

Online directions conflicted with sign on door (online said park in front to right of window, sign on door said to park in back). Also no barcode was posted and the automated check-in wouldn’t let me advance past that portion of the check-in so I scanned a piece of paper.

Rating:

5.0

Convenient, easy parking, in and out quickly. I would happily do business with them anytime.

Rating:

5.0

Nothing

Rating:

5.0

Great service

Rating:

2.0

It was difficult to get the self pickup to work and then it was dirty in side the truck. Broken furniture pieces and glass shards and food packets.

Rating:

5.0

The only problem was they didn’t have a dolly I ordered .and it made my move a little more difficult. Other than that it was great customer service where I returned the truck Al was so kind . I will recommend him to all my friends Thank you again Uhaul

Rating:

3.0

The service relies on the user having a mobile phone with internet connectivity. This specific location has very poor reception which makes it very difficult complete the forms and upload pictures etc.

Rating:

5.0

I had a great experience, John was amazing! He provided wonderful customer’s service.

Rating:

5.0

it was quick, it was easy !! all is good

Rating:

5.0

The agent was very understanding about my situation

Rating:

4.0

If you can give more granular instructions of where exactly to park the uhaul from the website or application, it would have made the process more efficient. Also, the android application has the same logic as the website application, but is frustratingly buggy when it comes to uploading photos! Please fix or just tell people to use the website only for drop off!

Rating:

4.0

Great place good service

Rating:

1.0

Totally disappointed with the service and extra out of pocket expense U-Haul caused me.

Rating:

5.0

Umar absolutely saved me in a pinch and was able to get me a 26’ uhaul when none could be found in CA. I moved across country with that truck, and couldn’t thank him enough.

Rating:

5.0

Omar was the best! So helpful and wonderful

Rating:

5.0

Fast and easy rental process.

Rating:

5.0

Very helpful.

Rating:

4.0

Advise customer that this location is able to attach tow hitch. I did not learn this until I picked up my tow hitch from another location . This was frustrating towards my moving.

Rating:

4.0

My reservation was doubled. So that part was confusing but it was solved quickly and everything else went smmthly

Rating:

2.0

Pick up location did not state UHaul which made it difficult to find. Posting UHaul symbols on main entrance or somewhere more visual

Rating:

5.0

Despite U-Haul’s screw-up and their pour customer service the employee at THIS site did what they could to make up for it.

Rating:

3.0

I was charged addition to return because the first place I tried to return as listed didn't do return and I went over 3 miles which wasn't my fault

Rating:

3.0

n/a

Rating:

2.0

Unable to locate the Dropbox for the keys. It should be more easily identified.

Rating:

3.0

Rental truck delivered to location without the pads I had reserved. This was not the stores fault. U-haul is a secondary business for this location. It is a shipping/mailbox store.

Rating:

2.0

Have sign telling customers to drop off vehicles in the back of the building.

Rating:

5.0

Fast and Efficient service, will Definitely recommend.

Rating:

3.0

I arrived at 9:01 am and the place was not opened. I tried calling and no one answered. He finally showed up, after a few minutes. I almost left. They had that I was to return the truck at 2 pm. I told him that I didn't know if I could finish by 2 and he said it was ok. I wasn't being charged by time. I dropped the truck off at 3:30ish.

Rating:

5.0

Nothing. This gentleman was polite and helpful. Made this process very easy and quick. Would use this location again.

Rating:

5.0

Good job

Rating:

5.0

very cooperative .friendly and helpful

Rating:

4.0

it took 45 minutes to get a truck and they were not open until 915. posted open time was 9am

Rating:

5.0

Excellent customer service.

Rating:

4.0

Costumer service was excellent!! Above & beyond!! However as far as the rate’s with mileage ... horrible! Some one should have told me it would be cheaper in the long run to rent a bigger truck , pay more up front but not have to pay in the long run, & go way over with milage! Financially I felt I got screwed in the long run… This was the first time I had ever used a U-Haul truck… New at this. Now I know better but they were great!

Rating:

5.0

Best experience I’ve ever had at a uhaul location . Staff took the time to explain things and made sure we got the right size and even offered to look for trucks elsewhere for us. I forgot to book a truck and these people were amazing from start to finish . Will always recommend them to others . Saved me time and the hassle of driving around .

Rating:

5.0

Uhaul Management should Not Interfere with Ave L Mail N More's Customers !!! Mail N More were Great!!!

Rating:

5.0

Not allow Uhaul Management to intervene with Ave L's Mail N More's Customers! Ave. L Mail N More were Excellent!!!

Rating:

5.0

Very friendly and accommodating. They helped make a stressful move a little more calm, and relaxed.

Rating:

2.0

The store was supposed to open at 9:00 a.m. and didn't open till 9:28 a.m. The truck a reserved was a 17 footer they only had a 15 footer. The truck was dirty you cannot see out the windshield had to clean it myself.

Rating:

5.0

Pickup was fine however the price was more than expected (not his fault)

Rating:

5.0

Great friendly service...I will definitely use them again.

Rating:

5.0

No comment

Rating:

3.0

I asked for a discount but never received it. I was told to change my reservation time, then no truck was available. Should have been compensated for my waiting time and the change in pick up and drop off change!

Rating:

1.0

The truck was full of ashes spilled soda and dirt. I received a call the day after I had picked it up asking if I was going to drop it off a day earlier than I had planned. There was a faulty valve on the right rear tire and I had to keep stopping to put air in the tire. I had tried to contact someone to come out and fix the tire but I had to keep driving to make it to my destination and their drop off time.

Rating:

2.0

The location I placed my reservation, Mail boxes and shipping on the corner of L and 30th , told me I had to pick up my truck at Cig 4 less, at 20th and L. Two days later when I arrived, the store owner told me he did not have a truck for me and that it was not his fault. I needed to go back to the other store to complain. When I did that they told me go back to them and complain there. What??... I'm in a hurry, people waiting for me to move my items and they want me to drive all around without a truck I reserved two days earlier, pre registered online and now was with out a truck. They just keep saying its not our fault..it's Cigs 4 less fault. I told them find me a truck now!!! They finally told me to try a 3rd location. Luckily this place had a truck, but took 20 mins to service me, because the lady employee was on the phone. I told her please help me and finally I had a truck. Upon returning the truck a few hours later, there were so many people in line I had to just drop off the key, as I am disabled and unable to stand around after the ordeal the U Haul representatives put me thru on a stressful moving day. I was never even offered an "I'm sorry".

Rating:

5.0

very informative and friendly customer service

Rating:

5.0

They are quick at getting you in and out.