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Bruce A
Customer Reviews for Automotive Elegance Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As with my last rental it was a great experience. Bruce was awesome and really went the extra mile to make sure we had the best experience possible to assist our nonprofit event. 10/10 I will be making this location my go to.
Kristie HBruce was extremely easy to work with. He went out of his way to ensure that I had the equipment I needed. 10/10.
Kristie HBest Uhaul I've ever rented from.
STEVEN AOrigianl pick up location did not have needed truck uhaul changed to this location which was a good location with great customer service however it was 25 miles from original pick up location, uhaul have me 20 free miles due to thr change, however the mileage did not cover the full mileage from original location to changed location so we were charged for extra miles that we should not have been charged for
Patti SEasy rental will use this location again
Rupert HPerfect Uhaul Experience!
STEVEN ABruce was awesome and very very helpful!
Mike PNot a thing Bruce was excellent and a great asset to uhaul because of him I would choose uhaul first above the rest if five is the best rating I would g I very him a 10 thanks for making things easy and proffessional
Jerry MThank you
Joe RBeen a U-Haul customer since the late 70's. Today, the employees care much more about their job, and the customer experience. Although this was only a small trailer rental by me this time, it was for over 1000 miles one-way and by far one of the most pleasurable rentals. I've rented many different sized trucks and trailers for varied distances, one-way and round-trip over the years. Back in the day, it seemed like no U-Haul rep really cared at all. Like renting out the equipment was a big bother to their life. I have many wild stories, having moved all across the USA for the past forty years.
David BAppreciate the convenience of a Bucksport drop+off
James SNot a thing.
Lynne SThe uhaul system overall is a nighmare to navigate. Pickup point was arbitrarily changed <24 hours prior to pickup. Location was further away and opened later which made a mess of travel plans. Changing the dropoff point was also unnecessarily tedious and took multiple calls. Both locations were fine but I will hesitate to recommend uhaul in the future due to the corporate side being so difficult.
Aaron MDrop off was the problem. Filled truck with gas…More then was in it and was still charged
Deandrea M5 stars will send friends. Bruce was great to work with
Scott FBrakes seemed too bad on the front, grinding and squeeling noise. And as noted when I picked it up and mentioned to the shop the tire rubbing on the front passenger side.
Mandy BBruce was very great to do business with.
ANDREW OIt was actually not opened. But someone happened to be there and was very helpful and friendly.
Amy BReview the notes on my latest rental for more information.
Kenneth DVery friendly and helpful!
Kimberly WExcellent service from the reservation to drop off. No improvements required.
Mike Bthe same he or she did for me
ROBERT PEasy drop off on a holiday. Just called number and he told me where to put the key.
THOMAS ZI liked the pick up location and Bruce is a good guy...
Lori SFriendly and efficient
James DGreat customer service. Bruce was very helpful and professional..Would like to see a couple PU Trucks,b
Adam ABruce was very friendly and amazing to work with!
STEVEN MHave more trucks available at this location.
Michael LVery friendly helpful service.
Lisa DBruce was excellent and got me going in no time! Vehicle was clean and absolutely no issues. Definitely recommend doing business here!
Tice JVery courteous and prompt service by the rep., would be a first choice next time, DB
Dana BNothing
NATHAN BThe owner of the facility was extremely helpful in steer us toward the best options for our trip and making sure that everything was ready to go. Great service.
Debra OFriendly, professional service. Not much else to ask for.
James IPerfect, as always. Thanks, Automotive Elegance!
Tevlin SBruce Ashmore is a great ambassador for UHaul. Great guy , UHaul should be commending him.
Robert Fcan't think of any thing more
Arlene JGreat service, thank you
DANA BHe was extremely accommodating
Leslie LMake it clearer how + when you will receive the lockbox code
Amanda HErrors made by FL shop at pick up...but drop off did a great job of working with us to fix the error.
JEFFERY GBruce was fantastic to work with. Professional and courteous. Made sure I had the right size truck for the job. I highly recommend him and his location!
Chad CMake sure you actually give them all equipment the customer has paid for I paid for a dolly I didn't get and had to move my appliances by hand. Not at all impressed with the fact I got a call day prior to change the pick up location for the truck I had reserved a week in advance of my move. Not impressed I had to go almost 20 miles out of my way in the wrong direction to pick up the uhaul instead of being able to pick up at the location a mile up the road from my house. Not at all impressed with the fact I was charged 40 cents a mile for the 20 extra miles I had to go to pick up the truck. There were no straps in the truck either. Overall highly disappointed in the services provided. I will not be recommending uhaul to anyone
Thomas LEverything was great.
Tiffany BService was great. Van was clean and rode nice. Van got surprisingly good average mpg at 20mpg combo city/highway.
Zachary Sperfect.
STEVEN DReplace the left/driver-side wiper blade. Wiper has already scratched the windshield.
Claus HSole proprietor. Had to wait.... didn't answer phone. Weird out of the way place.
Steven MPoor signage on location. Hard to find.
Frederick TBangor UHaul hothead should have suggested to customer a return location closed to customer’s home when customer called to return inappropriate trailer.
DAVIDMARK HNothing, my experience was great!!
Helen WBruce is outstanding. He was flexible, even assisting us on a Sunday when he is not normally open. He is a credit to the UHaul business and should be recognized with some sort of award or commendation. All of our experiences with Bruce have been superior.
K D