Customer Reviews for Automated Door Products Inc
(U-Haul Neighborhood Dealer)

502 reviews

195 Gap Creek Rd   Duncan, SC 29334

(864) 877-0218

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 877-0218

195 Gap Creek Rd
Duncan, SC 29334

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was great overall

Victor P. 
Rating:
4.0

…Great customer service …I ran into heavy traffic so I was late and had to redo everything which was very time consuming…Maybe a little extra time being allowed in such cases

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Tariq S. 
Rating:
5.0

Customer did not leave a comment.

Paulette S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Quick and easy access. Customer service was great!

Delisa O. 
Rating:
5.0

Friendly knowledgeable guy. Processed quickly. Answered all questions. Would use again.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Urviben P. 
Rating:
1.0

Second time we have used this same location and the equipment was UNSAFE. The first time being the employee assisting with an incorrect ball on the hitch. Had this came apart it could have been catastrophic. The second time the truck had absolutely no heat or defrost. The dials almost seemed to be glued to the point it would not turn at all.

Tiffany W. 
Rating:
5.0

nice, friendly experience

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

cynthia M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

The location looked like a hole in the wall. It appeared as just enough space was allotted for U-Haul to receive equipment. Not set for for customers.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Drecovin S. 
Rating:
5.0

The man who works here is so kind. I have rented from him twice now. He's so easy to work with and I highly recommend his business.

Mandy R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

KELLIE B. 
Rating:
5.0

Customer did not leave a comment.

Jalila A. 
Rating:
5.0

Easy experience

Teslyn H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
2.0

The automatic door pick up was such a hassle. Would rather be face to face.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Cortez W. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

The place where I rented my trailer was not the issue. He's courteous and works in a timely manner. However U Haul sent me a bill for toll usage which I have no problem paying. The problem is I contacted U Haul and requested the documentation proving that there was in fact a toll and asked them to NOT take funds out of my account before providing documentation. You guessed it Corporate U Haul can't follow and respect a simple request and just helped themselves to funds without providing any proof or paper trail that this occurred. Then when trying to contact them it's impossible to get a good e mail OR for them to pick up the phone. I doubt this will go anywhere for anyone to see because the corporate folks are low integrity… they have no right to deduct funds without: 1. My permission and 2. Without proving there were tolls!! No wonder Penske and every other moving company is kicking their corporate behinds!! Enjoy your money because we're done with U Haul.

Stephen R. 
Rating:
5.0

Very gentleman. Courteous and friendly. Got me in and out quickly.

Michael P. 
Rating:
1.0

The individual did not properly view the towing equipment I had on my vehicle. After connecting the trailer, checking the lights they sent me on my way. After further inspection I realized the wrong ball size was attached to my hitch which was causing a lot of movement with the trailer. This was very unsafe and could have potentially been deadly if the trailer came off the ball.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

Gregorey A. 
Rating:
3.0

I used the truck just 5 hours and the price was very high. I paid $115.00 for it. I always thought that uhal had accessible prices, but I was chocked when the store attendant told me the price.

Sania D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Everything was great! Kevin was especially helpful.

joseph K. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Keith was very helpful and accommodating. He attached the the trailer to my car and came into work on a Sunday (holiday weekend no less) to do so. Will definitely 100% rent from him again.

sharron L. 
Rating:
4.0

Customer did not leave a comment.

Sven A. 
Rating:
5.0

location was excellent and easy to use.

MARK I. 
Rating:
1.0

The trailer had debris and broken glass in it and the wiring harness had exposed wire that was just twisted together. I declined the insurance on my reservation, but the manager enrolled and charged me without telling me. Double check your receipt

Benjamin O. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
5.0

Hard to improve a excellent Customer Service.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Owner was extremely friendly and helpful.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Chante W. 
Rating:
3.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

I was told at the time of picking up the trailer that I could drop off at a certain location. When I attempted to do so the location advised that I needed to drop the trailer somewhere else. This was less than convenient.

Rhys M. 
Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
5.0

Keith was extremely helpful. Went above and beyond to make sure I was taken care of. Will definitely be renting from him in the future.

Will C. 
Rating:
5.0

I reserved the UHaul truck from another vendor but I did not receive an email to let me know that they did not carry the 10 inch truck. I was not expecting to drive that far our of my way as I could have used another vendor closer to me.

Norma B. 
Rating:
2.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
3.0

It was quick and easy. Did not even go in.

Amy P. 
Rating:
5.0

Owner is phenomenal. He always goes out of his way to help you.

Michael B. 
Rating:
5.0

Great! Thank you!

Grant B. 
Rating:
5.0

Customer did not leave a comment.

Ariel B. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
3.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Very friendly

Robert N. 
Rating:
3.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

No key for the truck in lock box. No one on site to communicate to.

Jonathan C. 
Rating:
4.0

Make sure extras like Dollie's are in the truck

Andrew J. 
Rating:
5.0

The check out was difficult online. I kept getting booted out of the system. The people at the uhaul drop off were super helpful and kind.

Noel E. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

donovan N. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
5.0

Friendly staff. Second time I have rented from them. They will be my go to place for truck or trailer rentals.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

eric M. 
Rating:
3.0

It said on the inside of the u-haul box that if we sweep and fold the blankets we would get $25. back when I mentioned it I was laughed at and they said no and I would have to talk to someone that wasn't there at the time.

blas L. 
Rating:
3.0

Pick-up scheduled for noon and location open/staffed until noon. Arrived at 1130a. No staff. Had rented moving blankets along with truck. No blankets and no staff to correct the no blankets. Uhaul number acknowledged the issue but could not replace the blankets. Ended up making do without blankets. Two arm chairs were damaged when furniture shifted. Would not have been damaged if we had the blankets.

John S. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

Customer did not leave a comment.

David E. 
Rating:
5.0

The move was rough but thank you to uhaul for all the help. I wish I had hired the movers off the site for help. That is another service I would strongly recommend .

Pam S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Just have a good phone number directly mentioning u haul and at least voice mail

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Palmer J. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Very helpful!!!!

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

rhoda D. 
Rating:
5.0

The gentleman was very nice and sweet and very understanding at what we needed and took care of us

Archibald C. 
Rating:
1.0

The ramp had a lot of broken glass on it when first taken out. There was an old cookie smashed on the passenger side floor. The dashboard had crumbs and dirt on it. This vehicle was by far the worst I have ever had. It was not cleaned at all. I called in to report and nothing happened.

Xavier J. 
Rating:
5.0

Lets not mentioned that I had to go to 2 different locations to pick up a truck because the 1st location that I had a reservation for did not have one available neither did the 2nd 1 that I was sent to will finally the 3rd 1 had it and I was upgraded to a 20' truck instead of a 15. WORST CUSTOMER SERVICE AND I SHOULD RECEIVE MY $50 RESERVATION GUARANTEE!! I will never rent from UHaul again. This was the worst experience EVER!! To top this off I called numerous times to make sure that my reservation was set and then I arrive to the 1st location Sequoia motors to find out they don't have any available unavailable she graciously sent me to another location that said they had one available and he told me no then I finally get to the 3rd location which is the 1 I originally wanted to book from because it was 1.5 miles from my house and thankfully he had 1. Unbelievable experience and I should be compensated for this do this due to the issues that occurred from day one.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Kern B. 
Rating:
5.0

nothing, great representative and super helpful.

Clift G. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

Milenko G. 
Rating:
5.0

Customer did not leave a comment.

TERRYNEIL L. 
Rating:
5.0

Customer did not leave a comment.

SERGIO O. 
Rating:
5.0

Excellent service throughout! Would definitely use again!

Whitney G. 
Rating:
5.0

Customer did not leave a comment.

DARYL Y. 
Rating:
5.0

A great experience from the beginning to the end! I could not ask for more and I would recommend this location to anyone renting U-Haul equipment. Thank you for the great customer service.

BRENT S. 
Rating:
5.0

This was the best UHaul location we have ever been to. Easiest check in, awesome service and Keith was one of the nicest people we have met. Would definitely use this location again and recommend to others.

NEAL C. 
Rating:
5.0

Customer did not leave a comment.

Chanel P. 
Rating:
5.0

The only issue was that the truck was not ready as it was still out and I couldn't pick it up at my requested time. It was 2 1/2 hours later than promised, but due to the previous renter, which there should be a additional charge for them and a discount to the renter promised the vehicle. This was no fault of the location and they were good to deal with.

john P. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
No reviews have been submitted for this location.

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