excellent service
Chris M
Customer Reviews for Auto Aid
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up location gave me some wrong information. The drop off location was very helpful to clear it all up for me.
Sarah MRoadside assistance came because we had a tire issue. They took the truck and returned it for us. Our drop-off location was 6 mi away but they took it to a different drop off location and I got billed $700 extra dollars. That seems extreme to me but what can you do.
tammie LWell done, great for any type moving.
craig SThe service person was very helpful both times coming and going
KENNETH HThe young man who checked me in was very outgoing and helpful.
JOHN MMy experience with this company was great. Staff was very knowledgeable and friendly.
Julie FVery friendly and courteous to me, would recommend to anyone.
SELENA NThe price was high for the use of less than three hours. Then price for the auto dolley is too much for short time usage.
Audrey GEverything was great!
Thomas CThe reservation included an equipment dolly but it wasn't there when I went to pick up the truck. Otherwise the process was simple to complete.
Kathleen MKeep the front cab clean and fresh And sanitized👍🏻
JACKIE PReally nice lady who did my reservation for my uhaul
Delores RThey were so helpful and always so understanding just a great place!
BARBARA W | Overall ExperienceNothing, everything went very well
Louis AI wouldn't recommend U-Haul to a friend, I only used you as a last resort to move a lot quickly. Your rates are per day, per 24 hours. The fact that I returned my equipment within 24 hours and U-Haul is trying to charge me twice is false advertisement and a HUGE ISSUE.
Cydnie SIt was too far where I had to drive to drop off and I ran into too many U-Haul companies on my way to drop this trailer off this was way out of the way for me
LAKEYSIA MWork on your logistics so I can pick up and drop off at the locations of my choice on one-way rentals. Only got to pick up 1 of 5 times at the location of my choice. Otherwise, no complaints. Truck performed well and drivability was excellent. Thank you!
Joseph SJulie was awesome with setting us up.
Chris PWas not pickup site. You changed it a day before schedule and I had to go to a different site. Very frustrating and time consuming.
Michael PWrong size truck, dirty, no gas, horrible customer service!
HEATHER Si did not drive the miles that i was charged for. there was sandwich papers behind the set. the back had not been cleaned out
Wayne PJust keep up the good work
Wendell AToo bad IHaul inexplicably charged me almost $100 for equipment usage that didn’t exist. I think the individual dealers are great. The company is horrible and dishonest.
Dawn BI never received a confirmation call from uhaul regarding my reservation and I had to change the pickup location 3 times before I actually found a truck. The scheduling representative was very kind and helpful but the system said there was a truck at a certain location when there actually wasn't more than once. I had to drive 25 miles to finally pick up a truck (passing two other locations in the process). I won't be using uhaul again.
Todd HThe lady had a bad attitude and no customer service
Nakisha BNothing. I have been happy with the Sylvania store every time I have had to use it.
JEWELLE FThe location for drop off was fine. Great place & great people at Auto Aid. The person that contacted me with instructions on drop off however lacks basic customer service.
margie WLisa in Ocala FL helped us make our reservations & Sylvania employees were great!!
Rebecca SWindshield was dirty inside, cargo bed not swept out. Drop off online did not send or give me a receipt.
Butler PSecond time dropping off at this location, these people were great
BARBARA VThey were so helpful, patient, and informative. I highly recommend!
Christy GPaige Knight was the best uhaul rep! Very friendly, respectful with the most beautiful smile that lights up the room and makes you feel welcome.
Maria BExceptional personal service. Very helpful. Offered more help than required.
ELZE KYou need to offer larger pull behind trailers, about 5/6 ft taller. we could not even stand the mattress up inside the trailer. we had to put it in the back of our pickup truck. If the weather had turned bad, we would have been in trouble with a ruined expensive mattress.
ELOUISE WGreat Job! May ABBA, יהוה, Bless You Much! HalleluYAH! Praise / Alabanza , 𐤉𐤄𐤅𐤄 ,יהוה,Yehovah Rapha John C. Lea Isaiah 11 Jeremiah 23 Revelation 12 Matthew 24 Revelation 21 & 22
John LEverything was uncomplicated and well explained. Thank you.
William GI don't see where any improvements are necessary
willie wNothing the staff was excellent, I can’t remember the lady’s name but she is wonderful and has a great personality!!!
Shymeka HSome of the nicest people you will ever meet.
JULIE CHad a flat tire on the trip which took over 4 hrs to get back on the road dealing with getting a service provider
Harold SDon’t promise me a pick up at the place I chose then have my pick up 25 miles away!!!
Melissa WGreat service!
DON TStatesboro GA Location: Hooked up 1st car dolly that had a burned out tail lamp. Hooked up second car dolly and loaded my car on to dolly. The dolly was too narrow for my car and correct dolly was not available at the Statesboro location. Had scheduled pickup 2 weeks in advance. Traveled 35 mile to another location that had the correct dolly. Process took an additional 3.5 hours of my day and family member had to follow me in my car to the second location that had the correct dolly. 2nd Location, Auto Aide Sylvania GA: had correct equipment that was in great condition They were very helpful and professional.
phillip pThe mileage rate is too high!!!
joe BThe compatibility tool for the tow dolly is inaccurate. If I had put my vehicle all the way on the tow dolly it would have torn my front fender off trying to get it off. The staff at this location were wonderful and stayed late on a Friday afternoon to help refund the cost of the tow dolly and find a auto trailer to pick up the next day instead
Krystle WThis location was perfect and very helpful! Thank you so much. Will definitely return in time of need.
CHASE WNo suggestions. Excellent customer service.
Bob K