Customer Reviews for Athens Barn Center
(U-Haul Neighborhood Dealer)

865 reviews

613 Congress Pkwy N   Athens, TN 37303

(423) 746-1220

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 10:00 am - 5:00 pm
  • 3/30/2024: 10:00 am - 1:00 pm

Services at this Location:

Contact Us

(423) 746-1220

613 Congress Pkwy N
Athens, TN 37303

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 10:00 am - 5:00 pm
  • 3/30/2024: 10:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would deal with this location again.

anne rohr 
Rating:
5.0

Wouldn't change a thing GREAT customer service!!

Serv Pro 
Rating:
5.0

Customer did not leave a comment.

fabiola rico 
Rating:
5.0

Customer did not leave a comment.

Karen McDowell 
Rating:
5.0

No improvement necessary. Everything was great

STACEY COOK 
Rating:
5.0

Customer did not leave a comment.

DAVID ATCHLEY 
Rating:
5.0

Customer did not leave a comment.

terry carter 
Rating:
5.0

Nothing, everything was perfect. Very friendly and helpful.

steven smith 
Rating:
5.0

Overall experience was perfect rental agent was attentive and personable

kimm tatum 
Rating:
5.0

If able, space the trucks out a little more. They're all crammed close together.

Adam Cooley 
Rating:
1.0

When I first came there and got the truck the gentleman was nice and everything. It’s when I noticed one of the tires was low. I went back in told the gentleman that the tire was low on air and all I got told was I’m sorry I can’t do anything about that. Not to mention one of the headlights was messed up as well. I ended up having to get roadside assistance to fix the tire and far as the headlight I had to inform the Uhaul representative I dropped it off at about the headlight. The truck has mud inside the cab floorboard and had mud on the sides also tires of the truck. I was highly disappointed with the service I got. It just seemed half assed clean and taken care of.

Coty Handy 
Rating:
5.0

Customer did not leave a comment.

Mark Duckett 
Rating:
5.0

Ask for Tim. He was excellent!

Greg Lay 
Rating:
5.0

Customer did not leave a comment.

Carmen Keener 
Rating:
5.0

Not sure how, the service far exceeded my expectations.

Tibila Tekle 
Rating:
5.0

Great customer service, wonderful people, good vehicle, cleanliness and maintenance The only thing I would say is, it would be nice if this dealership had the cargo vans and pick up trucks other than that wonderful place five stars👍

REUBEN SCOTT 
Rating:
5.0

When taking a picture for the gas it was a half tank when picked up and when dropped off it said we didn’t have a half tank. Charged me extra.

Heather Erwin 
Rating:
5.0

Customer did not leave a comment.

Myles Addison 
Rating:
3.0

Employees were apparently at a Christmas party when I arrived, but returned as I was getting ready to position the trailer for drop off. Male employee assisted me in backing up, then unhooked the trailer and wished me a Merry Christmas and Happy New Year. Quite satisfactory service.

Bruce Parker 
Rating:
2.0

Guy helping was very rude. We opted out of the insurance and it was added back on. We paid for a dolly but did not receive one.

Angela Nowak 
Rating:
5.0

Customer did not leave a comment.

Angela Miller 
Rating:
5.0

Customer did not leave a comment.

Zachary Brewer 
Rating:
5.0

Customer did not leave a comment.

Felicia Neumeyer 
Rating:
5.0

Customer did not leave a comment.

Fred Broling 
Rating:
4.0

Customer did not leave a comment.

Joanne Dimech 
Rating:
5.0

Customer did not leave a comment.

Barbara McGregor 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY FOWLER 
Rating:
5.0

Customer did not leave a comment.

Diane Forester 
Rating:
5.0

Customer did not leave a comment.

Diane Forester 
Rating:
5.0

Customer did not leave a comment.

Travis Taylor 
Rating:
5.0

Customer did not leave a comment.

Max Albert 
Rating:
5.0

Customer did not leave a comment.

Micheal Mizell 
Rating:
5.0

TRUCK HAD AN ENGINE MISFIRE, RAN ROUGH, BAD GAS MILEAGE THAT WAY

Ronald Sinecoff 
Rating:
5.0

The truck needs new tie rods

Melissa Donehoo 
Rating:
4.0

Customer did not leave a comment.

CIARE PORTER 
Rating:
4.0

Customer did not leave a comment.

Bernadette Mulholand 
Rating:
3.0

the barn center went out of their way to help me because u-haul system was down. We spent 6 hrs trying to get a car hauler on a sunday at two different locations. we had a reservation but no help with the system down, The barn center came in early on monday to get us one. thanks. now the hauler i rented was u hauls and it was a piece of junk. the entire. hauler was greasy including the chains, it was dented, dirty, and i even had to climb out of my car window to get out because the foldable fender had a metal plate bolted to the side and that prevented the door from opening. I offered them $50 for it.

Larry Keen 
Rating:
5.0

Customer did not leave a comment.

Josue Hernandez 
Rating:
5.0

Customer did not leave a comment.

Cristina Jaimes-Mondone 
Rating:
4.0

Customer did not leave a comment.

debbie wrenn 
Rating:
3.0

Customer did not leave a comment.

sharon gibson 
Rating:
5.0

The ratcheting mechanism on this trailer needs lubrication.

Randy Kaus 
Rating:
5.0

Customer did not leave a comment.

James Arneson 
Rating:
5.0

Customer did not leave a comment.

carla langland 
Rating:
5.0

Nice guys

loretta needham 
Rating:
4.0

Customer did not leave a comment.

Jeff Stevens 
Rating:
5.0

My experience was top notch.

Mark Caporale 
Rating:
5.0

I rented your 10 foot van at 19.95 per day used it for 3 hours drove it for 15 miles added fuel before returning and I was charged 96.38 for it's used. Am very unhappy. Cost of rental should of been less than 50.00 will not rent Again

REYNALDO VILLASENOR 
Rating:
5.0

Quick friendly local. Experience was amazing. Thank you.

CHRIS SCHEUTZOW 
Rating:
5.0

Always the best customer service

Serv Pro 
Rating:
5.0

Customer did not leave a comment.

Larry James 
Rating:
4.0

Customer did not leave a comment.

Gary E Monroe 
Rating:
5.0

Great service!

Jerry Shoemaker 
Rating:
5.0

It would be very beneficial if the equipment came with a tongue jack. If I were left to return the trailer after hours there would have been no way that I would have been able to lift it off the ball of my vehicle. I’m glad that there was an employee there to do it for me. And it was difficult for him as well even though he was a strong person.

Carrie Storm 
Rating:
5.0

Customer did not leave a comment.

graig bardorf 
Rating:
5.0

Customer did not leave a comment.

dale rule 
Rating:
5.0

Athens Barn Center is my new go-to U-Haul dealer!

William Barnett 
Rating:
3.0

Customer did not leave a comment.

Kirk Riden 
Rating:
1.0

Customer did not leave a comment.

Fredy Padilla 
Rating:
5.0

Very nice people

charles ritchie 
Rating:
5.0

Spacious area for returns, location was great.

RPP SCHIEFER 
Rating:
5.0

James was awesome through the whole process rental to return. Thanks.

Scott Rains 
Rating:
5.0

Very good experience.

Dale Lorah 
Rating:
5.0

Customer did not leave a comment.

linda smith 
Rating:
4.0

Fictitious claim of an unsettled balance due. Took almost an hour to check out a truck I reserved and cost me $30 for extra labor to sit and wait

TAD MERTENS 
Rating:
5.0

Customer did not leave a comment.

eric vermillion 
Rating:
5.0

Customer did not leave a comment.

Cassandra Grillo-Foster 
Rating:
3.0

A gentleman walked up to as a gas station and took the keys out of the ignition and said we were supposed to have the U-Haul back that day that our credit card was on file and I had called it was embarrassing and humiliating very very rude not professional at all other than that the people were great

Lisa Denton 
Rating:
5.0

Simple quick and easy, I always use U-Haul when I can.

TONY HUMPHRIES 
Rating:
1.0

We paid the amount that we were supposed to and actually paid for two more days and then they started charging us or trying to charge our cards and taking different amounts out of our account to try to get more money the owner said that I still owed him $162 because of the mileage but the mileage was not accurate I took a picture with complete mileage and did not match what he said I used so no we will not be using U-Haul anymore and at 79 cents a mile that's just crazy the check engine light came on on the U-Haul and AutoZone put it on a code reader and it said something about the fuel and then they mileage kept bouncing around when and saying it had a 20,000 miles on it when we got in it it had 1,162 mi on it and then the second reading said that it had 1600 and something miles this is not the readings that we got on the actual truck this is what the code reader pulled up as the actual mileage for that vehicle through the code reader that is connected to the truck itself so somehow I don't seem how when coming from the direct computer of the vehicle that it is not accurate anyway we would definitely not be using them again and if he keeps charging my card after I return the vehicle I am going to sue U-Haul and I am going to sue the owner thank you have a blessed day

Lisa Inman 
Rating:
5.0

Customer did not leave a comment.

kayla huston 
Rating:
5.0

Customer did not leave a comment.

Teresa Mustar 
Rating:
5.0

Great personal. Incredibly helpful.

Glenn Sterner 
Rating:
5.0

Customer did not leave a comment.

denzal Webb 
Rating:
5.0

Customer did not leave a comment.

John Allen 
Rating:
5.0

Customer did not leave a comment.

Josh Branan 
Rating:
2.0

There was a cat inside of the facility. The animal hairs in the truck got all over my furniture so I had to clean brand new furniture because it was covered with animal hair.

Odessa McDermott 
Rating:
5.0

Customer did not leave a comment.

William Bouchard 
Rating:
3.0

It was very busy in office only 1 person working might need another person if that is the norm for them. The staff member was friendly and helpful.

Susan Dalton 
Rating:
5.0

Customer did not leave a comment.

Carol Gleason 
Rating:
4.0

Customer did not leave a comment.

Jamie Diedrich 
Rating:
5.0

Great service, excellent customer service from Tim! Thanks so much!

MIKEL CARR 
Rating:
5.0

Customer did not leave a comment.

Adam Miles 
Rating:
1.0

When making a reservation please make sure the business is actually opened. We were told where to pickup the trailer and also received an emailed confirmation several days prior to the date we needed to pick it up. On the day we were supposed to pick up the trailer we were contacted by customer service that this business would be closed that day and they had made the reservation at another location within that same city. We called that location to find out that they were also closed. We called customer service and they booked a location 20 minutes away and we drove to that city and they were also closed. Again we had to contact customer service and they were able to find a location actually opened but it was 30 minutes away. The trailer that they had on hand, the wiring for the light was fraid and broken and one side didn't work at all resulting in no brake light or turn signal on that side and then we were charged extra fees for an adapter that we were not expected to have to purchase.

Michael Leonard 
Rating:
1.0

Uhaul auto transporter damaged my car and safe tow insurance said it is not covered! NOT GOOD! I loaded the car exactly as U-haul instructed and it damaged my car!

Charlie Scalf 
Rating:
1.0

Uhaul auto transporter damaged my car and safe tow insurance said it is not covered! NOT GOOD! I loaded the car exactly as U-haul instructed and it damaged my car!

Charlie Scalf 
Rating:
5.0

Customer did not leave a comment.

Larry Worsham 
Rating:
5.0

Customer did not leave a comment.

Steve Watson 
Rating:
5.0

Customer did not leave a comment.

Bob Lamb 
Rating:
5.0

Customer did not leave a comment.

Jeff Galloway 
Rating:
5.0

Customer did not leave a comment.

Mendy Howell 
Rating:
4.0

Not charge so many fees. It was raining so we had muddy feet. We swept it out and did the best we could. Still got charged.

Julie Headrick 
Rating:
5.0

Customer did not leave a comment.

Bob Lamb 
Rating:
5.0

Customer did not leave a comment.

Austin Green 
Rating:
5.0

Experience was excellent and attendant was extremely helpful

Hunter Wilson 
Rating:
5.0

Customer did not leave a comment.

Christopher Walker 
Rating:
5.0

Customer did not leave a comment.

Antonio Villarreal 
Rating:
5.0

Customer did not leave a comment.

James Oliver 
Rating:
5.0

Customer did not leave a comment.

Tiffany Levenger 
Rating:
2.0

The gentleman who helped me was great! The rest was a nightmare!make sure to keep all paperwork, LOOK at it before you drive away, might wanna make sure the location is open so you're able to get the vehicle you reserve and do not rack up additional miles. Don't think anyone is trustworthy enough to hand over cash without a receipt no matter what! Yeah sounds like a bunch of rookie mistakes but when your in a bind and behind schedule already you tend to just take what you can. Never again will I rent from uhaul! Im Being sent a bill that I paid, they continue to try and run my card. The invoice online is totally different than whtI agreed to and signed in location. My 19.95 rental went to 89.00 w/100 free miles overages @.89 a mile I paid for every mile Iput on the truck , needed a Van , due to rain, fit a pu truck. Wanted to charge me additional 40$ to keep it till later than 11:30 pm. So just get it for 24 hours cause it's the same damn price. They will not do any that will help you for sure. Lesson learned.......

SHIRLEY LANELL MASON 
No reviews have been submitted for this location.

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