Customer Reviews for Athens Barn Center #2
(U-Haul Neighborhood Dealer)

Rating:

5.0

The pickup and return process was buggy to say the least.

Rating:

5.0

Heath is very helpful and kind.

Rating:

3.0

It would have been nice to get through via phone easier. Main thing, it would have been super helpful to have a little help unhooking the trailer.

Rating:

5.0

Tim was awesome to work with!!

Rating:

5.0

Although there was no one at the location when we dropped off the truck, it was well maintained and convenient. Everything was well marked and easily available.

Rating:

2.0

Fix the automated pick up system. Took me 45 minutes to get my truck.

Rating:

5.0

Remember my account and password but all good other then that

Rating:

5.0

The after hours lock was difficult and the call center sent the guy to the wrong location and I had to wait for over 2 hours to get the truck. This was not the fault of the owner of the location and he made it right. So a big thank you to that locations owner.

Rating:

1.0

Have a representative available on site

Rating:

5.0

Heath was very easy to work with and very helpful!

Rating:

5.0

I thought it was to be around $100. Got on charge for $91. And another on Saturday for $121. Seems a higher than expected. If you could call. That would be great. Joel 713-303-1742

Rating:

2.0

There was no one there at the pick up location. After calling customer service and being placed on hold for 19-15 minutes, I found out this is a self-service location.

Rating:

1.0

There was no one at the location, so I had to call customer service to get the vehicle. The vehicle was clean, but the vehicle felt like I was about to break loose at 40mph or above.

Rating:

3.0

Location was closed. Did not deal with anyone.

Rating:

2.0

We used the contactless method and had to wait at the location for 45 minutes after we did the remote pickup for the location to bring a key to us and take the padlock off the truck. They were not very happy people at all.

Rating:

5.0

Nothing that I can think of at the moment. That U-Haul app can be a little wonky at times.

Rating:

4.0

No OFIs at this time that I can think of.

Rating:

4.0

Drop off location was fine. They were closed. They processed my paperwork so they were great.

Rating:

5.0

Excellent customer service friendly and cordial.

Rating:

3.0

Waited 15 minutes while he was on a phone call, but he was a pleasant person

Rating:

3.0

Easy drop-off.

Rating:

2.0

Hidden fees on my bill that weren't mentioned before the use.