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Robbie C
Customer Reviews for Athens Barn Center #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup and return process was buggy to say the least.
Michael NHeath is very helpful and kind.
Kelly LIt would have been nice to get through via phone easier. Main thing, it would have been super helpful to have a little help unhooking the trailer.
Jim WTim was awesome to work with!!
chad dAlthough there was no one at the location when we dropped off the truck, it was well maintained and convenient. Everything was well marked and easily available.
Myra MFix the automated pick up system. Took me 45 minutes to get my truck.
Bart HRemember my account and password but all good other then that
Kaleb HThe after hours lock was difficult and the call center sent the guy to the wrong location and I had to wait for over 2 hours to get the truck. This was not the fault of the owner of the location and he made it right. So a big thank you to that locations owner.
Lisa KHave a representative available on site
Charles KHeath was very easy to work with and very helpful!
crystal jI thought it was to be around $100. Got on charge for $91. And another on Saturday for $121. Seems a higher than expected. If you could call. That would be great. Joel 713-303-1742
JOEL PThere was no one there at the pick up location. After calling customer service and being placed on hold for 19-15 minutes, I found out this is a self-service location.
ROBIN BThere was no one at the location, so I had to call customer service to get the vehicle. The vehicle was clean, but the vehicle felt like I was about to break loose at 40mph or above.
Justin OLocation was closed. Did not deal with anyone.
Russell JWe used the contactless method and had to wait at the location for 45 minutes after we did the remote pickup for the location to bring a key to us and take the padlock off the truck. They were not very happy people at all.
Kelly ZNothing that I can think of at the moment. That U-Haul app can be a little wonky at times.
Benjamin PNo OFIs at this time that I can think of.
BENJAMIN RDrop off location was fine. They were closed. They processed my paperwork so they were great.
Daniel PExcellent customer service friendly and cordial.
Rodney RWaited 15 minutes while he was on a phone call, but he was a pleasant person
russ dEasy drop-off.
Delbert JHidden fees on my bill that weren't mentioned before the use.
Isaac H