Customer Reviews for Aspen Storage
(U-Haul Neighborhood Dealer)

101 reviews

2759 Clearwater Rd   Saint Cloud, MN 56301
(On Clearwater Road next to the Car Wash)

(320) 253-2769

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(320) 253-2769

2759 Clearwater Rd
Saint Cloud, MN 56301
(On Clearwater Road next to the Car Wash)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES TEZAK 
Rating:
2.0

The drop off at Aspen storage was challenging. We arrived at night and the location had almost no signage. We drove back and forth on Clearwater Road and finally saw a large truck parked in the parking lot that had a sign on it that said Aspen storage. The storefront has multiple signs on the windows for various businesses and Aspen Storage and U-Haul were hard to distinguish. It was very dark and not at all obvious that we were in the correct location.

Dana Gillet 
Rating:
3.0

There wasn't much signage.to find the correct building. Personal were great.

Curtis Olson 
Rating:
5.0

Make sure you get your blankets/pads if you order them.

Karen kuechle 
Rating:
3.0

Customer did not leave a comment.

Heather PETERSEN 
Rating:
5.0

This online check-in business is awful. The confirmation email told me to go to the above location. When I started the online process, I was instructed to go to another site. I then had to call customer service to figure out where my truck was. The people physically at these sites has no idea about my reservation, because this stupid online checkout shit leaves then out of it. I drove all over town trying to figure this crap out. The process is too long, there were some issues with your server responding. Overall it took almost 2 hours to get my truck.

Edward Reuter 
Rating:
5.0

Customer did not leave a comment.

Benard bosire 
Rating:
5.0

Customer did not leave a comment.

Brianne LaDuke 
Rating:
3.0

much of the vehicle damage was not documented

Justin Bartlett 
Rating:
5.0

Great people at ASPEN STORAGE! The staff go above and beyond. They truly care about their relationships and are very knowledgeable! My wife and I highly recommend using them for any of their services. Thank you for your outstanding customer service!

David Chandler 
Rating:
2.0

It was not very clear that it was even the drop off location. The instructions online don't make it very clear either.

Erika Perry 
Rating:
5.0

Customer did not leave a comment.

VANESSA MAVENCAMP 
Rating:
5.0

Customer did not leave a comment.

Justin Schwarzrock 
Rating:
5.0

Customer did not leave a comment.

William Ries 
Rating:
1.0

Refund me what I am owed and also people need to get there information right. Still charged for something that wasnt my fault after I disputed it. Hopefully Heather will get this mess figured out as I only did what I was told.

Jana Alm 
Rating:
5.0

Customer did not leave a comment.

Andrew Loudenback 
Rating:
3.0

I don’t know why I was instructed to drop off at this location when there was a UHaul within a mile of my drop off location. Plus there was no one at this location to help me and I had to get a stranger to help me. I preferred a place that was opened

Darlene Julkowski 
Rating:
5.0

Customer did not leave a comment.

Slade Smith 
Rating:
5.0

Easy to do business with

steve knutson 
Rating:
4.0

Customer did not leave a comment.

Shawn Weber 
Rating:
3.0

Customer did not leave a comment.

Wade McMillan 
Rating:
4.0

Customer did not leave a comment.

Laura Johnson 
Rating:
1.0

They charged us extra money because both Uhaul and the manager at this location lied to us that dropping our truck off at 6 pm would be fine and then backed out saying they never said it. I know damn well the calls are recorded and you can go back and listen to TWO different Uhaul employees say 6 pm was fine. If I ever move again I will hand walk all my crap to the new house before I use Uhaul again.

Bret Talley 
Rating:
5.0

again very nice and very efficient

Fred struzyk 
Rating:
4.0

Customer did not leave a comment.

Timothy Wege 
Rating:
5.0

The manager of Aspen Storage went above and beyond. Welcomed us to the area, gave us info on other local businesses and attractions.

Richard Jones 
Rating:
4.0

I was charged for 2 days when I was told by location I could bring trailer back late sonce I picked up late. Unfortunately.... U-Haul charged for 2 days.

Stephanie Hicks 
Rating:
3.0

the reservation process over then phone was clunky at best and didn't give me the impression i even had a reservation

dale evans 
Rating:
5.0

Customer did not leave a comment.

GERALD RETKA 
Rating:
1.0

ASPEN charged me $127.50 for an hour and a half just to pick up and drop of the u haul truck from the St Cloud, UHaul location, this is unacceptable!!! If ASPEN had told me this, which they did not, I would have never ASPEN pick up the uhaul and drop it off for me, I would have done that myself. ASPEN is a rip off!!!

Suzanne Grant 
Rating:
5.0

Excellent, professional and caring staff at Aspen Storage. Highly recommend them for any of their services they offer!

Patrick Mastey 
Rating:
5.0

Customer did not leave a comment.

Scott Ziwicki 
Rating:
5.0

Customer did not leave a comment.

Ashton Nelsen 
Rating:
5.0

Customer did not leave a comment.

Tommy Vongkhamdy 
Rating:
1.0

There should be a checklist in place before allowing a customer to use it

Brandy Kramer 
Rating:
5.0

Customer did not leave a comment.

Mark Schnabel 
Rating:
3.0

Upon pick up the truck cab was littered with candy/snack wrappers and the main compartment had not previously been swept out. Better care of the truck prior to pick up would help.

Kate Bonham 
Rating:
5.0

Customer did not leave a comment.

Lynn Simmons 
Rating:
5.0

Customer did not leave a comment.

Lisa McCartney 
Rating:
5.0

Excellent

roland cantu 
Rating:
5.0

Customer did not leave a comment.

Shiloh veit 
Rating:
5.0

Very pleased with the customer service. Brook was very polite and courteous.

Paul Reynolds 
Rating:
5.0

Customer did not leave a comment.

Adrianna Marshall 
Rating:
5.0

Awesome people! Would highly Recommend this location! They are wonderful! Can't say enough about how much they care!

Patrick Mastey 
Rating:
5.0

Smooth transaction, very friendly staff to work with! We'll definitely use them again!

Julie Hanson 
Rating:
5.0

The people were awesome

Sasha Campbell 
Rating:
3.0

Good customer service Thank you!!!

Richard Greenwaldt 
Rating:
5.0

Customer did not leave a comment.

Paul Zabinski 
Rating:
4.0

Customer did not leave a comment.

Cliff Burbridge 
Rating:
5.0

Customer did not leave a comment.

Timothy Madsen 
Rating:
5.0

Customer did not leave a comment.

DENNIS RISE 
Rating:
5.0

Great staff! Helpful, knowledgeable and friendly!

Paul Taffe 
Rating:
5.0

The service was far and above what I have experienced at other UHaul sites. People were very friendly and service beyond belief. I have already recommended this site to my family and friends. Can't say enough good about my experience there!

rodney schindele 
Rating:
4.0

Customer did not leave a comment.

Matthew Clapper 
Rating:
3.0

Customer did not leave a comment.

Brittany Rislund 
Rating:
5.0

Customer did not leave a comment.

BRIAN PETERSON 
Rating:
1.0

I called this location prior to dropping off the trailer and no one answered. I arrived at the location around 7pm on Sunday and was not have any instruction on how to properly drop the trailer off.

Brett Krebsbach 
Rating:
3.0

Customer did not leave a comment.

Jodi Bernhardt 
Rating:
3.0

Door on trailer was extremely difficult to open , even rhough according to rental agent the trailer was just received from service center.

Richard Bryan 
Rating:
5.0

Nothing. Everything was great. The staff were really friendly and helpful.

JOSEPH MELCHER 
Rating:
3.0

I think a trailer that size should have a trailer jack on the tongue of the trailer.

alan nicholson 
Rating:
5.0

Customer did not leave a comment.

JULIE LIEFFORT 
Rating:
4.0

Customer did not leave a comment.

DENNIS SWANSON 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA BUCHHOLZ 
Rating:
4.0

Customer did not leave a comment.

Natasha Marshall 
Rating:
3.0

Customer did not leave a comment.

JASON HUEBNER 
Rating:
5.0

Patrick and Riko were beyond helpful and professional. I had an issue with my lights and Patrick went above and beyond to help me get this resolved so I could leave with the trailer that night. Rio was very pleasant and knowledgeable and i would highly recommend this U-Haul to anyone. Thank you!

LISA SEVERNAK 
Rating:
3.0

The associate who helped me, Rico, was very pleasant and very helpful to make sure I had what I needed. The process was easy and quick. The price was very reasonable.

DONALD KENT 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MELCHER 
Rating:
3.0

Better available sizes on hand or accessible.

LARRY SWANSON 
Rating:
5.0

Customer did not leave a comment.

john floistad 
Rating:
4.0

Customer did not leave a comment.

ELLEN NELSON 
Rating:
3.0

Customer did not leave a comment.

Paul Wright 
Rating:
5.0

Customer did not leave a comment.

SARAH SAUVAGEAU 
Rating:
1.0

Patrick told me that the lock he wanted to buy was originally $60 but would sell it to me for $15 to help us out because we waited for like 45 minutes. I didn't want the lock, he talked me into buying the lock for $10 and said he was giving me a really good deal. When I got to the Uhaul in Brooklyn Park, they were on sale for less than $10 and the normal prices was only $11.99. Can't stand liars. We were there over an hour, it just took a really long time and they weren't organized or together but they were really nice. Also, they didn't tell us that we needed to keep the contract with us on hand whilst driving it, which luckily we did. We also needed that contract for their 1 month FREE special. These are vital details that need to be shared.

RHIANNA JOHNSON 
Rating:
4.0

Great service on both ends!

LYDIA LEIGHTON 
Rating:
5.0

Customer did not leave a comment.

Renee Hubner 
Rating:
4.0

Customer did not leave a comment.

KASSIE WILSON 
Rating:
5.0

Customer did not leave a comment.

NICK MARY LIESER 
Rating:
5.0

The hours could be extended to accommodate more people's work schedules. 9am to 5pm is not good enough.

Jared Hudalla 
Rating:
5.0

Customer did not leave a comment.

Brett Smith 
Rating:
4.0

Customer did not leave a comment.

JESSE GOUTERMONT 
Rating:
4.0

Customer did not leave a comment.

KEVIN JOHNSON 
Rating:
5.0

Fast, friendly, professional, knowledgable !

Richard Prozinski 
Rating:
5.0

No improvements needed, everything was outstanding.

GERALD ALLEN 
Rating:
3.0

Good place to drop off, no luck renting!

Frank Holy 
Rating:
3.0

The staff was very friendly and helpful.

TRACY BROWN 
Rating:
4.0

Customer did not leave a comment.

BURT DUBOW 
Rating:
5.0

Customer did not leave a comment.

Nick Lieser 
Rating:
3.0

Customer did not leave a comment.

Kathleen Brehmer 
Rating:
2.0

Seemed confused about renting the equipment. His printer didn't work and could not print me a rental contract.

MENTOR ADDICKS 
Rating:
5.0

I have zero complaints. I was in and out in 5 minutes, Patrick was very customer friendly.

KRAIG CRANDALL 
Rating:
5.0

Patrick was very helpful, I would recommend Aspen storage to everyone!!

CURT KUMMER 
Rating:
5.0

Customer did not leave a comment.

Jimmie Hartwig 
Rating:
5.0

Customer did not leave a comment.

DARLENE WALLO 
Rating:
5.0

Patrick was very friendly and helpful. Very pleasant experience.

GERALD BOUCHIE 
Rating:
3.0

It was closed when I dropped off. was a 24hour drop off location but closing at 4pm is very odd to me. there wa nothing that stated how we should drop off our trailer or paper work stating what to do, so we guessed, and left some paper work in the key drop box. Not well lit area or clean or inviting.

dan litzinger 
Rating:
3.0

No military discount offered on a one-way rental.

KYLE RIEDEL 
Rating:
5.0

Customer did not leave a comment.

jayson klein 
Rating:
5.0

Customer did not leave a comment.

Jon Peterson 
No reviews have been submitted for this location.

Additional Services at this Location

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