Customer Reviews for Arrowhead Self Storage
(U-Haul Neighborhood Dealer)

177 reviews

26677 State Hwy 18   Rimforest, CA 92378
(Next to the Valero Gas Station on Highway 18)

(909) 474-2465

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 474-2465

26677 State Hwy 18
Rimforest, CA 92378
(Next to the Valero Gas Station on Highway 18)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Reginald Coates 
Rating:
5.0

Everything went smooth. Great customer service. Keep it up!

Jody Brink 
Rating:
2.0

Customer did not leave a comment.

Anthony O'Brien 
Rating:
5.0

Customer did not leave a comment.

Reginald Coates 
Rating:
5.0

All went well. Hard to improve. Smooth NO issues. Thanks

Bryon Jameson 
Rating:
5.0

The staff at this location was without a doubt courteous and knowledgeable. They made the experience smooth trucking.

michael scotchlas 
Rating:
5.0

Customer did not leave a comment.

ARMANDO HUERTA 
Rating:
5.0

Very nice staff!

Lisa Bozzo 
Rating:
5.0

Jessica was very friendly and knowledgeable about her job at Uhaul. Moving is a very stressful and exhausting experience. To have patient and kind people really makes it easier for everyone!

Richard Smith 
Rating:
5.0

Have someone load and unload the truck for you 😜

JOHN LYLES 
Rating:
4.0

Customer did not leave a comment.

Brian Altmeyer 
Rating:
5.0

Customer did not leave a comment.

Terri Jalinski 
Rating:
5.0

Representative was absolutely awesome and courteous. One of my best experiences with uhaul.

Juliana Avila 
Rating:
1.0

Customer did not leave a comment.

Isabel Sotelo 
Rating:
5.0

Customer did not leave a comment.

GERARD BOGHOSSIAN 
Rating:
5.0

The lady was very nice and helpful!!

Brooke Pridemore 
Rating:
5.0

Customer did not leave a comment.

WALKER WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Danika Hipp 
Rating:
5.0

I put gas in for $12.00 at Valero, and I was charged a gas fee of$14.25. The gas when I left was at the notch after 1/2 ??

Annette Mingura 
Rating:
5.0

Your person I think it was Jessica that helped me she lives above the office was so helpful and just a pleasant person to deal with, wouldn't change a thing, Thanks for great service, also the folks I dealed with over the phone were very on the ball with getting back to me about the availability of truck I was trying to rent.Good Job All. Thank You Peter Uvalle.

peter uvalle 
Rating:
4.0

Directions said it was on the right side of street- it was not. A bit confusing to find correct entrance but folks in gas station gave directions

Janet Boling 
Rating:
5.0

Beautiful! Friendly, helpful! Efficient! Thank you so much. Shannon he yan

SHANNON HENYAN 
Rating:
5.0

Customer did not leave a comment.

Cortland Oden 
Rating:
5.0

Customer did not leave a comment.

Belinda Stephenson 
Rating:
5.0

Customer did not leave a comment.

Lisa Fortier 
Rating:
5.0

Very good service. Went out and cleaned truck before releasing. Extremely cordial and thorough

JOHN SHEPARDS 
Rating:
5.0

Fantastic service! Thanks for being so great!!!

Michael Antonacci 
Rating:
5.0

Customer did not leave a comment.

teresa sands 
Rating:
5.0

None needed , Jessica and Becky were fabulous I couldn’t have ask for better service in any area.

PATRICIA PAGEL 
Rating:
4.0

Customer did not leave a comment.

Caryl Levy 
Rating:
5.0

Customer did not leave a comment.

gail huebner 
Rating:
5.0

Jessica is the best. Very professional and efficient. The only issue I had and it might have been my fault was the gas charge when I received my invoice. It seemed too high and I should have checked initially.

CRAIG GIOIA 
Rating:
5.0

Super friendly and helpful staff!

Bradley Jimenez 
Rating:
5.0

Jessica was amazing, I was well cared for. Equipment was perfect and I loved that truck! No improvement needed ???

Chrystal Nava-Brown 
Rating:
5.0

Jessica was Amazing! Friendly, professional, and helpful. This will be my only uhaul rental place from now on. :)

Ryan Bueler 
Rating:
4.0

After a couple near misses on whether or not my reservation was in the system and would be at the local site or not, we were delivered a new truck with additional blankets. The end result was excellent!

Joel Rude 
Rating:
5.0

You can’t do more! Just enjoy happy castomers!

Elena Dementieva 
Rating:
5.0

Jessica is Great

John Zee 
Rating:
5.0

Customer did not leave a comment.

Chris Larson 
Rating:
5.0

Jessica was awesome. Very helpful!

LAURA COLEMAN 
Rating:
5.0

Cindy was great

John Zee 
Rating:
5.0

Thanks for all your help, Jessica

STEVE LEVERETT 
Rating:
5.0

Customer did not leave a comment.

Cindy Lashway 
Rating:
5.0

Jessica and Cindy were fantastic! Helpful and always friendly! We have rented a 10' in the past and will do so again. Great facility!

LISA TOOLEY 
Rating:
4.0

Was very convenient for me as I have my storage at this same location

Lorraine Gump 
Rating:
5.0

Customer did not leave a comment.

Crystal Little 
Rating:
5.0

I just hope U-Haul continues to have a Rim Forest location!

LINDA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Pam Mayfield 
Rating:
4.0

She helped alot.

Maria Demarco 
Rating:
5.0

Closest thing to an Irvana experience I have had in awhile? Does this help? Thanks, Chuck

Clarence Brasher 
Rating:
5.0

Great customer service !! Overall wonderful experience.

David Stroh 
Rating:
5.0

Customer did not leave a comment.

Leishell Torrell 
Rating:
5.0

I really can't think of much to improve upon. The van was clean and ran well. The only thing that comes to mind, and it's minor, is a tachometer in the dash... A reason being that this model of van provides an automatic transmission with "Drive", "M", and "1". M is for manual shifting, using +/- buttons on the steering column's shift lever. But here's the thing... without a tach it's hard to tell what the engine's rpm's are, so that you shift correctly. For example, on my Jetta, there is also this option, and there is a tqch, so I can see that I need to shift up at around 3,000 rpm's as I'm going up a steep hill. The van is fine the way it is, really... but on future models you acquire you might consider the tach option, as this allows drivers to operate the automatic transmission more gently... to promote a longer lifespan on the transmission. Just a thought. Really enjoyed the rental experience... Thank you very kindly!

jeff western 
Rating:
5.0

Best U-Haul place on the Mountain !

JESSICA DURAN 
Rating:
5.0

Excellent excellent excellent

Jessica DURAN 
Rating:
5.0

Customer did not leave a comment.

Richard Pickett 
Rating:
5.0

Customer did not leave a comment.

erik epstean 
Rating:
5.0

Fantastic people working there. Best service from U-Haul ever.

Daniel lawrence 
Rating:
5.0

Customer did not leave a comment.

TOM WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

William Voden 
Rating:
3.0

Walk through if the truck was not performed. Attendant did not give appliance dolly, just indicated everything was ready to go. Once to location we had to drive back and get the dolly. Roughly 8-10 miles of our trip was because attendant did not give us the dolly we needed and we were charged for this. System was also down when we arrived to pick up uhaul and took 30 minutes + to rent the truck when there were no other customers.

Thomas Duryee 
Rating:
1.0

Agents at rim location did not know what they were doing. They mismanaged my entire rental. There was a lot of miscommunication between the rum location and dispatch. Wrong dates. Wrong drop off location. Wrong charge. The truck was turned in on time, but I was charged for another day anyway. I had to dispute the charge with my bank. In contrast. LAUREN and Andrea were knowledgeable and efficient. Agents at rim do not seem to know how to use a computer. Please retrain these agents.

lisa OLSON 
Rating:
5.0

Customer did not leave a comment.

sean disbrow 
Rating:
5.0

Customer did not leave a comment.

Reagan Martin 
Rating:
5.0

Best location

MICHAEL HOLLINGHURST 
Rating:
5.0

Customer did not leave a comment.

BARBARA RUBIO 
Rating:
5.0

Jessica is amazing!

LISA TOOLEY 
Rating:
5.0

No improvement needed. Excellent customer service!!!

Susan Pirolo 
Rating:
5.0

Great experience.

HAYLEN VANKOPPEN 
Rating:
5.0

I have been to several U-Haul locations and the customer service here was by far the best. Jessica was very friendly and helpful with all my questions and concerns. The bill was exactly as was explained (which has rarely been my experience) and the return process easy.

CODY CLARKE 
Rating:
5.0

Best customer service on the mountain.

IRMA REDMAN 
Rating:
5.0

Thanks to the staff at Rim Forest Storage, and especially to Jessica, who helped explain everything and make our move a pleasant experience.

MICHELE MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Mark Clark 
Rating:
5.0

The staff were so nice and friendly and fast. Love this place and the people there

MARK ELSWICK 
Rating:
5.0

Jessica was so helpful ... and very nice. I will refer friends and family.

LISA TOOLEY 
Rating:
3.0

Extraordinarily expensive I would not recommend this place to anybody because it is extremely expensive

GREGORY SIMPSON 
Rating:
2.0

Called with a simple question and the lady was rude and ignorant. Called about 2 pm

RACHAEL HOPE 
Rating:
5.0

Impeccable all around.

CHRISTEL CRATER 
Rating:
5.0

Customer did not leave a comment.

Gaylen Sullivan 
Rating:
5.0

Customer did not leave a comment.

Nancy MacDougal 
Rating:
5.0

Jessica is always helpful and great customer service

Gregory Allen 
Rating:
1.0

location drop off was not where I wanted. I was told to go to a location that was 41 miles away (82 miles round trip) when a location was only 1.5 miles away. I was charged a $75 fee for dropping off at the wrong location.

Greg Stich 
Rating:
5.0

Customer did not leave a comment.

CRAIG GOLDSBERRY 
Rating:
5.0

Nothing.

ANDY SEDLAK 
Rating:
5.0

Nothing.

ANDY SEDLAK 
Rating:
5.0

Customer did not leave a comment.

Dave Oden 
Rating:
5.0

Customer did not leave a comment.

Cyndy Dintle 
Rating:
5.0

Customer did not leave a comment.

Cheri Nagle 
Rating:
5.0

Thank you for excellent follow through. No units available for my needs, yet Bill took the time to help me find a "sister facility" down the hill!

Elizabeth Bowman 
Rating:
5.0

The woman who handled the rental was professional, warm and courteous.

Thomas Miller 
Rating:
4.0

Only drawback was new U-Haul software that the manager did not know was coming and was not knowledgeable about and took a lot of time trying to figure out how to use. Very polite and overAll satisfied

GARY MIDDLETON 
Rating:
5.0

The people who run this business are really awesome. They explain everything about the vehicle accurately and are the best in the business!

kevin presley 
Rating:
5.0

Bill was terrific

James Mcmurray 
Rating:
5.0

Customer did not leave a comment.

don martin 
Rating:
5.0

Bill and Beth Strahan are outstanding representatives for UHAUL. They do an outstanding job managing Arrowhead Storage.

ANDY SEDLAK 
Rating:
4.0

The back wheels just kept spinning. Truck wouldnt go anywhere. 2 1/2 hours for a 15 mile ride to and back to pick up just a refrigerator.

Donna Cagle 
Rating:
5.0

Customer did not leave a comment.

Philip Simmons 
Rating:
5.0

These folks are super nice, efficient and helpful.

Philip Simmons 
Rating:
5.0

Nothing. Bill and Beth Strahan (operators of Lake Arrowhead Storage / UHaul rental site) do an outstanding job. Great customer service.

ANDY SEDLAK 
Rating:
5.0

Nothing I can think of that could be improved here. Perfect in every way. I've been renting from U-Hail for over 40 years, and although employees have always been great, this was the nicest and most profession U-Haul renting experience I've had yet. Thanks.

Craig Jacks 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top