You never fixed the gate in over a year. Yet you raised my rent twice in that time in order to "keep the facilities from degrading" due to inflation of services. ( The second email actually had the wrong date because they didn't go in and actually change the notification, just resent the old one 6 months later with a new title and heading.) I actually moved out 6 MONTHS AGO.! It's bologna that the unit was emptied and rented in the past 6 MONTHS. I went to the office on a Monday morning to sign out. Nobody showed up by 15 minutes past the posted opening time. I called in a couple hours and told Quint that I was done with the unit. I was forfeiting my clean out deposit. And abandoning the junk in the unit and that there was no lock on it. I also told him there was evidence of thieves climbing the wall between my unit and the neighboring unit because they don't put locks on the empty units and the gate hadn't been fixed in a year and there is a large homeless population nearby. I was missing items and could see the footprints in the dust. Quint got rude and said he was going to charge me for the clean out of the unit. I had to call my bank and cancel my debit card because they could not block Levi storage and he was so rude. He called me back with " an offer" to come back and clean it out myself in the remaining 5 days of the month and he won't charge me anymore. Lol. By then I remembered the gate not being fixed for a year. He got mad because he said He was going to have to clean out the substantial trash. He was cussing and rude but I wasn't much better. Threatening me with collections.... Then two months ago I get a notice that I hadn't paid rent and it was going to be auctioned off. I called immediately and got Quint. I was like WTF. He remembered our conversation and assured me it was just a formality and that I didn't owe anything. I got insistent he explain why it wasn't empty months prior and he was sending me anything! He hung up on me. Wasn't the first time. Great customer service. I called him back and he said proudly he had hung up on me. .... Anyways. This guy is a jerk. I am glad to hear that the gate is working as of the auction date. I'm also glad to report that nobody bid on the unit at Bitner's sale. So someone at Levi's still had to clean it out. I paid for over a year on that unsafe unsecured unit. And you lost money on a unit of abandoned trash for 6 MONTHS. I called and left this information with someone in Oklahoma and never heard back. pathemill@yahoo.com Thanks
Justin M | Overall Experience- Arkansas AR
- Fayetteville
- 72701
Customer Reviews for Armstrong Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
2084 S Armstrong AveFayetteville, AR 72701
Services at this Location:
Office Hours
- Mon-Fri: 8 am–6 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 1.0
It’s infested with mice and I lost half of my stuff due to the infestation. Very poor pest control
Crystal S | Overall Experience- Rating:
- 5.0
My review is based on 1800 S Stirman Ave, Fayetteville. The Armstrong location wasn’t manned and shouldn’t be offered as a location. The gentleman was very helpful to direct me to Stirman and was very timely in getting me checked out and hooked up the trailer for me. He’s a great asset.
Brian M- Rating:
- 2.0
Armstrong was not an actual U-haul location. I was immediately referred to Levi storage to do the pickup. I imagine this is a gimmick to get more people to pick their location. I did not appreciate having to drive 20 minutes round trip to pick up a u-haul that I though was right next to my house.
Jonathan H- Rating:
- 5.0
Animal traps all over the facility. Obviously this is not a healthy environment.
BARRY F | Overall Experience- Rating:
- 5.0
Horrible experience. Will not recommend. Twice had water damage to locker and materials.
JACOB H | Overall Experience- Rating:
- 2.0
The initial location I was given to pick up the trailer was incorrect and I had to call and find out where I was supposed to go. The person that I dealt with when I got to the right place was amazing and very helpful!!
Si H- Rating:
- 1.0
They didn't have the trailer. I had to go to a different storage company to pick up.
Don M- Rating:
- 3.0
Other than needing a little gravel in the mud hole near our door, the facility met all our needs.
DAVID C | Overall Experience- Rating:
- 5.0
Excellent. Customer service was very friendly hard to improve on that.
Steven T- Rating:
- 2.0
Arrived at 9:00. Truck was not ready. I had rented a furniture moving dolly, and was told they didn't have one on-site. I had rented 12 furniture pads, and when I opened the back of the truck they weren't there. After searching other trucks the employee did end up finding both the pads and the dolly, but I didn't leave the location until almost 9:40. By the way, I was the only customer there the entire time. Way too long and inefficient!
PATRICK G- Rating:
- 5.0
My experience was very good. Check out was much faster than I expected. T. Ann helped me with renting and she was very helpful. Thank you for the great experience,
Marla H- Rating:
- 2.0
Did not have all supplies I had reserved. Proceeded to try and charge me for these supplies until I said something about it. Had an employee tell me he would call me back three different times and never got a call back.
laurel h- Rating:
- 5.0
Customer did not leave a comment.
Luis S- Rating:
- 5.0
Customer did not leave a comment.
Brett C- Rating:
- 4.0
Customer did not leave a comment.
Scott M- Rating:
- 5.0
Customer did not leave a comment.
Debra K- Rating:
- 5.0
Customer did not leave a comment.
Haven F- Rating:
- 5.0
Same
RANDY S- Rating:
- 5.0
Customer did not leave a comment.
Diane S- Rating:
- 2.0
This location was confusing, and in an inconvenient location. The address that is printed on the website is different from where the customer actually has to go to get the Uhaul. They seemed annoyed that we did not know the location, even though it was not stated on the website or at any time before the pickup. We had to drive to two different locations to pick up the trailer.
william s- Rating:
- 2.0
The guy there was not helpful and seemed to make the phone calls his first priority
Jamie M- Rating:
- 5.0
The staff were good people. The office open 7 days helped. They took the time to show me how the moving truck worked before I left
Karl S- Rating:
- 4.0
Customer did not leave a comment.
Tammy G- Rating:
- 3.0
Customer service prior to getting my truck was awful in about every way it could be. Once I had the truck the experience was just fine
Dustin B- Rating:
- 5.0
Just when I thought you guys couldn't get any better you deliver a performance like that! I applaud you good people of Levi
Barton t- Rating:
- 4.0
Storage space was clean and functional.
Privacy R | First Impressions- Rating:
- 5.0
Very nice people at office.
Privacy R | First Impressions- Rating:
- 4.0
Trailers running lights were not working and the trailer was not at the location advertised on the Uhaul website. Staff was exceptionally nice though.
Aaron F- Rating:
- 3.0
The location listed was not the pick-up location. I would not have known this had I not called ahead of time to confirm. Listing the correct pick-up location to begin with would have helped!
BRET L- Rating:
- 4.0
Staff was great. Available, flexible, and helpful. The truck was in rough shape though. Power steering and brakes were nearly unfit for the road they were so bad.
DANIEL S- Rating:
- 5.0
Very helpful salesgirl!
Robert G- Rating:
- 4.0
Customer did not leave a comment.
Drew S- Rating:
- 5.0
Make sure to inform customer of correct pick up point for equipment.
Mike H- Rating:
- 5.0
Customer did not leave a comment.
Noah B- Rating:
- 4.0
When I called to make the reservation, I was sent to the wrong address. The place had moved. That needs to be remedied. Other than that everything was great.
ricky g- Rating:
- 4.0
Good customer service
Privacy R | First Impressions- Rating:
- 5.0
Deanna, the manager exhibited excellent operational and professional customer service. Overall, the best moving experience EVER using UHAUL and will definitely use Armstrong Storage again and HIGHLY praise the professional management. 100% + 10%~~Thank you for a STRESSFREE moving experience!! Karen Hardamon
KAREN H- Rating:
- 5.0
Customer did not leave a comment.
Ronald R- Rating:
- 5.0
Customer did not leave a comment.
Terry S- Rating:
- 5.0
Great service and friendly people.
Terry S- Rating:
- 5.0
we signed all paperwork before looking in truck, apparently was not clean under the seat according to drop off site. Should be told to check truck for cleanliness before signing paperwork!!
STEVE W- Rating:
- 5.0
Customer did not leave a comment.
ANN P- Rating:
- 3.0
My selected access code did not work at the gate.
Privacy R | First Impressions- Rating:
- 4.0
Very nice. Transaction was very good. Easy to make monthly payment.
Privacy R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DENNIS P- Rating:
- 5.0
Customer did not leave a comment.
TERRY S- Rating:
- 5.0
CHECK IN TEAM WAS GREAT TO WORK WITH! The manager, Michael, is a great guy!
Privacy R | First Impressions- Rating:
- 5.0
CHECK IN TEAM WAS GREAT TO WORK WITH! The manager, Michael, is a great guy!
Privacy R | First Impressions- Rating:
- 5.0
Mike was such a big help when renting the truck. Keep it up!
polly t- Rating:
- 5.0
Very fast and friendly service both picking up and returning!
ASHLEY D- Rating:
- 5.0
Customer did not leave a comment.
MIKE G- Rating:
- 4.0
Customer did not leave a comment.
JACK L- Rating:
- 4.0
keep trailers straight. I was given a trailer that didn't match my paperwork and it took a few phone calls to correct it afterwards.
BRAD A- Rating:
- 4.0
Keep up the great customer service!!
REED K- Rating:
- 4.0
The computer check-in was really slow. It took over an hour to check in. That was frustrating. The people who worked there were very professional, however.
RICHARD P- Rating:
- 3.0
Customer did not leave a comment.
WILLIAM M- Rating:
- 5.0
Customer did not leave a comment.
JEFF P- Rating:
- 5.0
Customer did not leave a comment.
ERNEST L- Rating:
- 4.0
Mike was great. As for UHaul as a company I am not impressed. We were told several different locations for a truck pick-up, none of which were our guaranteed location or time. After hours of waiting and searching we finally were contacted and told to go to this location which proved to be very good. It was an extremely stressful situation due to UHaul's overbooking and mismanagement, yet this location was a great experience in an otherwise mishandled reservation.
ALISA J- Rating:
- 5.0
Location has moved. Very clean and friendly staff. Will return again!
JESSE K- Rating:
- 5.0
3 customers were being waited on for pickup, I was told where I could throw away some unusable cardboard and where the trailer was going to end up. I emptied my the cardboard and parked the trailer. The manager came out and checked me out in 30 seconds. Great place to drop off.
DON R- Rating:
- 2.0
Again, another weird and dissatisfying experience with UHaul. This is now the second time in NW AR alone that I've arranged to drop off a truck at a location that no longer is actually even in business/there. It was normal business hours, no one was there, but I was able to lock the packing blankets in the cab and drop the key in a UHaul labeled drop box. All that was very convenient to drop and go, but unsettling. Should I drop here? Are they still in business? I did receive a follow up phone call from a very nice person thanking me for the business and apologizing for sub par appearance since they were no longer in business.
JOSEPH B- Rating:
- 5.0
The staff was very friendly and made a stressful day of moving a little more enjoyable by treating me as a person not just a customer.
J B- Rating:
- 4.0
Customer did not leave a comment.
CURTIS M- Rating:
- 4.0
very friendly and helpful, good customer service
TYLER L- Rating:
- 3.0
They were closed, I did 24 hr drop off.
SHAUN S- Rating:
- 5.0
Very friendly, very quick service.
MICHELLE P- Rating:
- 4.0
Armstrong was not the problem. I had reserved the pick location at a different business. When I arrived the business was closed and I had to call UHaul to find out where and what to do. It took over an hour and half searching two different address's to find Armstrong. Once we arrived at Armstrong they competed the transaction. I was disapointed with UHaul that no one had contacted me prior of my arrival even after my "Online Check in" days before. After this experience I'm not sure I will use UHaul every again.... Sorry guys but you need to step it up here. One other thing regarding the equipment, the truck performed great; however Armstrong did not have the truck cleaned. Inside was not the problem, but the outside. The wind sheld was full of bugs and difficult to see through. I had to stop and clean it myself agian not something as a customer I should have to do..
HENRY D- Rating:
- 5.0
Good people! They gave me some pointers for my next motorcycle haul (if ever needed). Thanks!
THOMAS S- Rating:
- 4.0
This place is very customer oriented. Good service.
TERRY S- Rating:
- 5.0
No Improvements whatsoever. Mike and Taylor are the greatest. Definitely the best U-Haul experience I've had by far will use this location again and again over all others. And will definitely reccomend to freinds and family. Uhaul needs to give these guys a raise and continue to hire people like them
TAYLOR Y- Rating:
- 5.0
Customer did not leave a comment.
GREG M- Rating:
- 5.0
Customer did not leave a comment.
greg m- Rating:
- 5.0
Trucks should start out with a full tank of gas. It's bullshit that they start at a third, then taking on the risk of making sure there is enough gas replaced to avoid the ridiculously high refueling fees. Make it easy. Start with a full tank.
GERALD T- Rating:
- 5.0
Customer did not leave a comment.
JACKI T- Rating:
- 5.0
Customer did not leave a comment.
JASON R- Rating:
- 4.0
less buggy checkout software
SCOTT A- Rating:
- 5.0
It went like clockwork best thing about the whole day. Loved driving the truck
JUDY Z- Rating:
- 5.0
Customer did not leave a comment.
SCOTT V- Rating:
- 5.0
The guys here are the best, truly. Couldn't have had a better experience!
LAINE G- Rating:
- 5.0
Customer did not leave a comment.
BRENT B- Rating:
- 5.0
Make sure all lights work and the correct amount of blankets are located in the trailer. To Mike's credit he was very busy and was running a one man office when I arrived. He was vey rushed with my order.
DAVID S- Rating:
- 5.0
Customer did not leave a comment.
Sarah S- Rating:
- 5.0
the staff was very helpful and very freindly
TAYLOR Y- Rating:
- 5.0
Excellent customer service
KAMERON W- Rating:
- 5.0
Customer did not leave a comment.
VANESSA D- Rating:
- 3.0
Customer did not leave a comment.
U O- Rating:
- 5.0
super friendly folks who went out of the way to help
JIM D- Rating:
- 5.0
Awesome customer service...extremely pleasant experience!
ELIZABETH W- Rating:
- 5.0
Customer did not leave a comment.
ROY L- Rating:
- 4.0
the service was excellent.
TERRY S- Rating:
- 5.0
Have someone to answer the phones when you have to be out of the building, had some trouble with phone tag a few times..other than it's been great every time!!Thank you!!
TERESA K- Rating:
- 5.0
Customer did not leave a comment.
TERRY S- Rating:
- 4.0
This center is located one block off a main road but easy to find. The people there are friendly, accommodating and very helpful.
TERRY S- Rating:
- 5.0
nothing!! service was absolutely fantastic. we were treated with utmost respect. It has been the best experience we have had. Mike the manager went over and above to make sure everything was ok. He is your best asset!!!!!!!!
JEFFERY H- Rating:
- 5.0
Nothing lacking
DARREN W- Rating:
- 5.0
They gave me a new 20" truck that was awesome.
terry s- Rating:
- 5.0
Mike was great to work with. Thanks for all the help!
ELIC H- Rating:
- 4.0
Excellent service, Paul was great. His customer service was far above and beyond expected. We will gladly be doing in future business there.
EUGENE B- Rating:
- 4.0
Just remind us as customers to put gas back in the vehicle before we return it because it saves you money.
MICHELLE W- Rating:
- 5.0
No improvements needed. This is always an excellent U-Haul. I moved last year, but still drive across town just to do my business with these people. The employees are always superb, and fantastic management. The customer service is exceptional, 5 stars isn't enough to accurately rate this experience! I highly recommend to anyone wanting to make a move!
Jason S- Rating:
- 3.0
Customer did not leave a comment.
Larry B- Rating:
- 5.0
A good experience all around!
Baldwin C- Rating:
- 5.0
Customer did not leave a comment.
ROGER B- Rating:
- 4.0
Not a thing!
SALLY L- Rating:
- 4.0
Customer did not leave a comment.
PAOLA B- Rating:
- 5.0
Customer did not leave a comment.
JOHN WAdditional Services at this Location
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