Customer Reviews for Armor Storage Lacey
(U-Haul Neighborhood Dealer)

129 reviews

3510 Marvin Rd NE   Lacey, WA 98516

(360) 529-5996

Office Hours

  • Mon-Tue: 10 am–5:30 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 529-5996

3510 Marvin Rd NE
Lacey, WA 98516

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5:30 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service Advisor was above and beyond Give him a raise

Ross Hilden 
Rating:
5.0

Customer did not leave a comment.

Rick Hanson 
Rating:
4.0

This rental was so easy! I have always used a different company in the past but this was so great, you now have a new customer. Thank you!

Jan Wilson 
Rating:
5.0

Customer did not leave a comment.

Issac Woodard 
Rating:
5.0

Customer did not leave a comment.

Roberto Herrera 
Rating:
5.0

Would return for service in the location. Gentleman was very helpful and friendly.

Benny Putra 
Rating:
4.0

tell customers in advance if there will be a change to the customer expectations such as a different drop off location.

j sal munoz 
Rating:
5.0

Customer did not leave a comment.

RONALD BRINKMAN 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLEN 
Rating:
5.0

Customer did not leave a comment.

Francisco Negrete 
Rating:
5.0

The customer service was great. The vehicle had a torn seat on driver side.

Joan Knutson 
Rating:
5.0

Customer did not leave a comment.

Debora L Crews 
Rating:
1.0

Dropped off truck at about 7:55am......They did not check it in until 1:30pm.. If someone hadn't extended my drop off time I would've gotten fined.

Sydney Smither 
Rating:
5.0

Keep it up

Ron Kobayashi 
Rating:
5.0

Customer did not leave a comment.

Van Cai 
Rating:
4.0

The mobile app kept deleting pictures when I had to take multiple pictures on one page. Also a confirmation that the equipment was returned would be nice.

Jacob Lonborg 
Rating:
5.0

Customer did not leave a comment.

Willie Choe 
Rating:
5.0

So easy to rent ! Location was clean and professional . The staff was courteous and helpful. 10/10 recommend this location .

Shannon Hersham 
Rating:
4.0

More size vehicles available

Loreal Henderson 
Rating:
4.0

The young man that helped me through several date changes was knowledgeable, kind & helpful but the lady that was there on December 26 seemed to have no idea what she was doing, wasn't concerned that the check engine light was on or cared. Poor customer service from her!

JANICE KING 
Rating:
5.0

Customer did not leave a comment.

scott taylor 
Rating:
5.0

Customer did not leave a comment.

Kelly Thomas 
Rating:
5.0

Customer did not leave a comment.

Rick Buickel 
Rating:
5.0

Customer did not leave a comment.

Rick Buickel 
Rating:
1.0

The check out guy was abrasive and rude as well as rigid. He needs some social skills and training about what good customer service looks like. He added cost to my bill that I didn’t ask for and opted out of. He rudely told me to take my concern to corporate if I didn’t like it. Well… I did just that and received a refund!

Willie Casey 
Rating:
5.0

Good experience with this location. Truck was ready and the guy at the counter was friendly and helpful.Would recommend this place.

Mary Arnold 
Rating:
5.0

Thank you I really appreciate it, I turned the truck. Thank you again

JESSE PUCKETT 
Rating:
2.0

We had to wait extra long to get the truck, which cut into our time. Also, the check engine light on the vehicle came on and when we called they said that the catalytic converter had been replaced but the sensor wasn't reset. The worry over the light going off was not good.

Jeffrey Jordan 
Rating:
1.0

Customer did not leave a comment.

LISA THOMAS 
Rating:
3.0

The rental looked like it was falling apart, the check engine light came on. And the brakes shook the whole truck when you went to stop.

DENYEL HEAP 
Rating:
5.0

Customer did not leave a comment.

Cheri Damgaard 
Rating:
4.0

Inside of vehicle was somewhat dirty.

Jacoby Flemming 
Rating:
4.0

Charged me for 3 days and not 1. Been on the phone for over an hour trying to get it fixed.

Christina Crittenden 
Rating:
5.0

Customer did not leave a comment.

LANCE LANESE 
Rating:
5.0

Nothing. Process was easy and was ready when I arrived.

Mark Monhollen 
Rating:
5.0

Customer did not leave a comment.

Peter Herron 
Rating:
3.0

I love how close this location is to our home, and the staff is friendly and helpful. I rent trucks to stage and de-stage listings often, however, the trucks I rent from here are consistently dirty, cigarette ashes in cup holders, trash behind seats, debris on floor, dusty dashboard. They look as though they are rarely cleaned between rentals which I find pretty distasteful. I will probably be choosing a location further away to get a clean truck next time.

Jacqueline Han 
Rating:
3.0

Customer did not leave a comment.

Aytug Dolek 
Rating:
3.0

Customer did not leave a comment.

Tiare Magnani 
Rating:
5.0

Customer did not leave a comment.

tim ballard 
Rating:
5.0

Customer did not leave a comment.

Dane Floyd 
Rating:
5.0

Great inside service

Gary Kitsch 
Rating:
2.0

Truck ready when promised

REBECCA JO LOCKHART 
Rating:
2.0

I was over charged for dollys.. from $7.00 to 28$... also charged for an insurance I didn’t choose... I was overcharged $36 .

Eric Weston 
Rating:
5.0

The lady that works at this location/storage facility is very friendly and great at her job amazing customer service Thank you

JONATHAN LAING 
Rating:
5.0

Danette was very helpful.

Joseph Sockol 
Rating:
3.0

I reserved a truck from a different location. I even had to call and confirm. I did. I get there. And they didn’t have one. Maybe instead of me confirming you should confirm that you have it yourself first? So I had to go farther than I wanted. And of course I have to pay extra mileage for your mistake because now I’m farther than where I’m supposed to be. Very unprofessional.

Thomas Tanguileg 
Rating:
5.0

Great customer service. Easy to work with and coordinate local move.

Roger Foley 
Rating:
5.0

Didn't have a lot of gas and not only did I go over time by like 2 hours someone else was supposed to use it about 30 mins after me. Due to my situation that didn't happen. UHAUL shouldn't schedule people so close together or back to back unless someone's issuing the vehicle in the local area and not making multiple trips between Olympia, Tacoma, and JBLM. The Tacoma dump would buoy except my trash and I had to drive to Gig Harbor not saying it's UHAULs fault because it is not just letting you know what could happen b/c it happened to me.

NINA BEAMON 
Rating:
5.0

Can’t think of anything. Easy, courteous and efficient transaction.

Robert Stavis 
Rating:
5.0

The drop off was effortless the ladies there were amazing Mary was one of them the other lady helped me but I didn’t get her name but she was great help!’ The vehicle was comfortable and ran amazing the whole way no trouble at all mechanically. I had my 88 year old mother with me and she commented how comfortable her seat was as was mine!

LAMAR MACKLIN 
Rating:
5.0

Customer did not leave a comment.

Tony Winkle 
Rating:
5.0

Customer did not leave a comment.

Keysh Mejias Martinez 
Rating:
5.0

Customer did not leave a comment.

Mathew Lauilefue 
Rating:
5.0

Customer did not leave a comment.

ANITA VARGO 
Rating:
5.0

The woman at inside the location was AWESOME

Eric Weston 
Rating:
5.0

Great experience all the way around.

Ryan Erickson 
Rating:
5.0

Customer did not leave a comment.

Javier Tejeda 
Rating:
5.0

Customer did not leave a comment.

Wendy Cowart 
Rating:
3.0

Uhaul changed location on me last minute then had to go to this location and wait 20 min to open. Staff was nice but location was far and inconvenient

Khanh Nguyen 
Rating:
5.0

Customer did not leave a comment.

Tamara Snell 
Rating:
5.0

I have nothing bad to say about my service everything was top notch this is the only location that i would recommend thanks u-haul ??

Donovan Miller 
Rating:
5.0

Customer did not leave a comment.

jeremy lampkin 
Rating:
5.0

Customer did not leave a comment.

Don Sorenson 
Rating:
5.0

Customer did not leave a comment.

Jason Abbott 
Rating:
1.0

Customer did not leave a comment.

Kristopher White 
Rating:
4.0

Customer did not leave a comment.

Tamara Snell 
Rating:
5.0

The truck was ready and waiting for me when I arrived 15 minutes early to pick it up. The staff was friendly and helpful with the check out and return.

John Walsh 
Rating:
4.0

Customer did not leave a comment.

John Carpenter 
Rating:
5.0

It would be nice if they called and told me they changed the location for my pickup. It was extremely unfortunate that I had to drive further to pick up the vehicle that I didn't have time to change last minute. This means that I ended up paying more for mileage. This was really upsetting.

Shantese Ratledge 
Rating:
5.0

It was very easy for us because we needed a storage unit and a U-Haul truck so one-stop-shopping was very nice. The facility was very clean and the truck was very clean.

Joseph Fyfe 
Rating:
3.0

When I got to the truck it was dirty and not cleaned out the passenger door seemed off as it closed all the way and sealed but the door would shake when driving

Cristina Kilbourne 
Rating:
5.0

Customer did not leave a comment.

Cindy Woodward 
Rating:
5.0

Customer did not leave a comment.

Daniel Fenwick 
Rating:
5.0

Customer did not leave a comment.

Steve Cooper 
Rating:
5.0

Very good experience!

Vern Wagner 
Rating:
4.0

Customer did not leave a comment.

David Yenne 
Rating:
5.0

Great friendly service

Linda McMullen 
Rating:
5.0

Customer did not leave a comment.

John Bauer 
Rating:
5.0

Customer did not leave a comment.

Teri Prayer 
Rating:
5.0

Customer did not leave a comment.

Russell Fitts 
Rating:
5.0

No Complaints

Rick Maughan 
Rating:
5.0

Very friendly

Jamie Boger 
Rating:
5.0

Customer did not leave a comment.

Eric Camin 
Rating:
5.0

Customer did not leave a comment.

Yolanda Jensen 
Rating:
5.0

Nothing. Service was excellent.

John Bauer 
Rating:
5.0

Great service!

MICHAEL RYCHLIK 
Rating:
5.0

Very quick and easy return Thanks

Judith Burley 
Rating:
5.0

Armor Storage is amazing!

Sharil Boelk 
Rating:
2.0

Customer did not leave a comment.

AARON RYGG 
Rating:
5.0

Extra kudos here. When our original p/u location, 4th ave Olympia (poor rating), overbooked our res. and sent us in the wrong direction for another avail truck - this guy at Armour Storage stayed open late for us to p/u when we finally determined his correct location.

Robert Woods 
Rating:
5.0

Customer did not leave a comment.

Emmie Truelsen 
Rating:
5.0

Great customer service from Alex.

Daniel Fenwick 
Rating:
5.0

Crystal was very helpful and polite, I would definitely use this location again if I needed to. Thank you very much for all the help.

will franklin 
Rating:
5.0

Customer did not leave a comment.

denise wilkins 
Rating:
5.0

Customer did not leave a comment.

Lynn Schmeichel 
Rating:
5.0

Customer did not leave a comment.

david chilson 
Rating:
3.0

Hours posted were 9:30 - 6:00 pm. We purposely chose this location because of the hours, knowing the truck would be a quick turn around. We returned the truck at 3:00 p.m. The doors were locked, lights off, no note on door other than the clock that said will return at 9:30 a.m. We had to make another trip the following day to the location to return the keys. When we walked in they said, "Okay, thank you." We had to ask for a receipt to ensure our charges. The other person finally said she had a family emergency and was sorry about that.

Richard Laquey 
Rating:
5.0

Customer did not leave a comment.

John Bauer 
Rating:
5.0

Customer did not leave a comment.

wayne benjamin 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top