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James H
Customer Reviews for Ark Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So rude
Tamila KEasy drop off . Professional, knowledgeable and friendly
Ramona GCustomer service Representative was very friendly and helpful 😁
Aratavia FExcellent service!!
Maryann LVery good customer service with Mrs. Hope!
Lee WThe drop off process was quick and easy! Staff was friendly.
Cheyanne GNothing. Perfect check in.
Kathleen VExcellent customer service. No issues with vehicle Hope is friendly, knowledgeable and professional
Jai GSignage near road would help… tough to find due to busy road and gps not quite locating right. :)
Christopher PThe service at this location was excellent. Hope, the attendant, was very kind and helpful. The only concern was that the right windshield wiper on the cargo van was not working. If it had been raining during my use of the cargo van, that would have caused difficulty while I was driving.
DENNIS B24/7 checkout process was absurdly difficult; I finally gave up and used the live clerk at the desk, who was very helpful. Checkin was somewhat slow but successful.
Brian KFirst time using this location, great experience.
Daniel EHope was very nice and accommodating! Thank you
Greg CNice people, good equipment. It’s hard to beat.
David WExcellent job. Professional, helpful, and efficient
Kerstin DKeep doing what you are doing. Ms.Hope,always gives great customer service there.
Lee WWhen I was doing the checkout online I had to go back to the previous page to adjust something twice and it changed my price to more both times. That’s ridiculous and I don’t see why that happened
SHEILA SAn absolutely perfect and pleasant experience.
STEVEN GEasy to get to -
HOMER SThe old woman working wasn't expecting me, was upset that I arrived, didn't believe I had a drop-off reservation at her facility despite my receipt and confirmation, and then literally told me to park the U-Haul up my ass for no reason I can possibly think of. It was the most blatant disregard for customer service I have ever experienced, and this will definitely be the last time I use U-Haul.
Joe B"Amy" your manager,is the best !! She was so helpful, knowlegable ,patient & very helpful in making my transition so smooth.She's very good at what she does.She made my day so much easier then it might have turned out to be. She is differently an asset & to your U haul company .Staff was great too.Thank you again AMY .
Larie LGreat customer service
Julie MMy experience with U-Haul was terrible. My reservation, although guaranteed was cancelled last minute. I never got any actual reason for the cancellation. My rating of one star above is not about the location but the overall U-Haul experience. Why don't you have a rating for that?
JOHN QTrucks are beyond repair. Corner radius on curb side leaked and ruined furniture.Truck shook the whole trip. Needs better maintenance conducted
BARRY HExcellent, friendly service. Thank you very much!
CYNTHIA SIt could have used a bath and a wipe down on the interior
THOMAS SThe checkin was easy and quick. The price was very reasonable.
sherri wThe woman working at the desk didn't really know how to check in the return of the truck, and the UHaul website wasn't recognizing my location, so I couldn't do it. However, that worked out, because we returned it early.
Carol HThe lady at the desk was so nice & went through all the procedures unlike the actual U-haul store on Abercorn. There was no wait, I didn't get charged 5 different times & she documented that I brought the truck back... all of which U-haul store did not do. If I ever need a U - haul truck again I will be coming here.
VICTORIA VBe a bit more customer friendly. Equipment should be clean for rental.
Daniel GThe only thing I had an issue with was signing in using my mobile phone. It wouldn’t let me do anything from my phone so had to go to the front desk but other than that all was very easy, simple and convenient. Thank you UHaul!!
Yolanda JThe drop off was fine. Picking the Uhaul up was terrible!
SABRINA SNothing. The service was excellent. She was very friendly and helpful.
Adam PZoe was very unprofessional. She was unable to comprehend the issue presented to her. I was constantly having to repeat myself. She became irate and threw my documents to me.
Gretta HThe lady opening the store was 4 minutes late and computers were not her strong suite. But that being said she was very nice and congenial. So that covers a multitude of shortcomings.
Joel PNothing. Mary Dietz was pleasant to deal with and very helpful.
Joseph Bvery friendly customer service...
Mark LNothing. The young lady that handled my rental here and at the location I placed the original reservations we awesome. Keep them!!! They make the process extremely easy.
Bruce LU-haul sent us to the wrong place at first to pick-up our u-haul truck. The person at Kings and Queens had to call u-haul and find out where we were supposed to pick-up our rental truck. Our paperwork had Kings and Queens in Savannah instead of Ark. People at both locations were very nice and helpful.
Nancy KGreat service nice people in the office
Paul ELogistics getting into location from the highway is difficult due to heavy traffic at times.
Phillip LIt was quick and easy!
Kameron KWhen everything is done in an excellent manner, other than a complimentary massage, there's nothing to improve upon.
Angella MThe truck had oil or grease in the bed. It was covered with a blanket so I was able to use. Also used cardboard boxes to further cover. It was a slight inconvenience. Ideally it would have been cleaned before I picked up the truck.
Harry TShe was extremely patient, helpful and courteous.
Jeffery MGreat service. Very nice and helpful. Highly recommend.
Barret NI had an issue with another company and I was able to find a truck I needed almost immediately! The employee was very helpful and I am grateful that things worked out so well!
Kristin CI did not keep the rental an extra day but got charged for it
Tawanna FI had a horrible experience. Arrived 6/1/18 at 9 am to pick up the cargo van I had reserved weeks earlier so I could move my daughter out of her apartment. The woman working there was very kind, but was unable to check me in. Forty minutes later, I still did not have my rental and my daughter needed to be out of her apartment. I finally got the van, got my daughter moved out, then returned the van. After 30 minutes of the woman trying to figure out how to take my payment, I told her we needed to leave and that she would have to call me for my credit card. When she called two hours later, it took her another 15 minutes to complete the transaction. This was a huge inconvenience and stress for my daughter and I, as we had to rush to get her out of her apartment on time after losing 40 minutes.
lisa bIt's just a difficult location to get out of. Everything else was great!
Sara BGood location. Good people. Supportive to the customer.
Lawrence P