Centering chain s hook missing on one side. COULDNT USE DOLLY NOT WIDE ENOUGH FOR TRUCK TO FIT.WAS GARRANTIED IT WOULD BUT THAT DIDNT MEAN IT WOULD.
randall p
Customer Reviews for Arctic Refrigeration LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Address not clear on gps. Maybe better directions
Tom MArctic Refrigeration marked me down as a full tank when I picked it up and it actually was about 7/8 full.....so that's the level I returned the truck at. Need to pay more attention when marking the fuel level.
MARTY GI found the drop off procedure to be problematic. I couldn't log in to drop the truck off, my son had to do it with his phone. Mine wouldn't show the location. Then having to go through taking all the pictures. As much as it cost me to move Hire someone to check the condition of the truck yourself.
Don MThe gentleman who helped hook the trailer up was friendly, professional and helpful to any questions I had. Highly recommend renting from the Artic Refrigeration location.
Nicholas BThis site in Madisonville is always extremely friendly and helpful. Both Aaron and Cindy do an amazing job, knowledgeable and informative. I have used their location several times and will continue as needed.
AIRY BThe trailer had a small leak in it and my mattress got wet, but other than that it was great.
Christopher HAlways
LISA MWindshield wiper blades are broken and need to be replaced. Also service tire monitor system came on.
Charles DNone
Dakota PLocation closed at drop off. But otherwise nice location.
Robin PThey are just so nice and helpful.
Kharl SThis was my 3rd try to drop off truck. They were very nice and found my information.
Samantha LThey did not mention they were closed from noon till 1pm for lunch. When I made contact I was told they just sat down to eat and Id just have to wait till 1 pm.
Ron LPlace was closed when we dropped the trailer off.
MIKE HWay to expensive
Austin CThe retailer falsified milage and over charged my account for milage I did not accumulate.
Reynelle BPretty smooth process. Nothing to improve.
Scott HWonderful experience would recommend to anyone!!
Cindy BEasy access pick-up. The staff was very friendly upon pick-up. This was definitely an older trailer, that was missing a side running light, but the tires were new and felt safe with it in tow.
Julie PVery nice and pleasant to work with.
stanley sVery good and excellent service.highly recommended 5 stars
Paul FStrap ratchets needs replacing. left ramp falls out of its holder when hitting bumps in road, empty and when car is on it. Have to stop every 25 miles and go back and slid it it again. This unit needs to go in shop and fix these items.
ROBERT CNo problems
DORIS CI am extremely upset that the "attic" in my Uhaul leaked and got some of my personal belongings wet. Also, I am upset that in order to keep under the miles given to me for the trip I would not have been able to unload my belonging into storage as my house was not quite ready. Charging me an extra $33 for a leaking truck is very unacceptable
Marilyn RI rented for a full day a full day in most standard areas is 8 hours I returned in in less than 8 hours. I still paid $80 dollars plus gas hand never moved I only used 17 of the 20 miles I rented at $4 something a mile that’s only $68 dollars plus returning it early that should be money off. I understand people have used and abused your equipment and trucks in the past but the ones who have used your equipment many times in the past with respect should be treated fairly.
BRIAN KSuper friendly people very helpful
William MThe lady that waited on us was very nice and sweet
Andrea CI filed a complaint with UHaul. We are waiting for a response and our money refunded.
Megan WBe more attentive don’t just say drop the keys there
Barbara LVery clean and professional place. Super easy rental and pickup process.
Joshua TCindy, Richard and Jeff were great! Would recommend for sure!
Danny KThey did everything professionally made the truck rental easy was very courteous. Can’t think of anything they need to improve on.
STEVE TVery friendly staff and service
Tina OQuick and easy the way it was. Very friendly.
Lee SFirst of all they gave me a truck that leaked and didn’t even tell me prior to renting said uhaul. And then charged me out the butt for it and said I couldn’t return it to only one location which made things a little hard. And then was charged mad crazy
Wendy SRenting and pick up was extremely easy and fast. I will use this company again the next time I need one!!
Michael DY’all are way over priced. I was just trying to move and it costed me $100 for me to use the 10 inch box truck. For only 1 day I had it back there after I was done and I didn’t drive far either.
Daniel TThe items I reserved were not in the u-haul the online reservation system kept glitching and would not let me enter the damage dthe damage done and would not let me return the vehicle
Julia JSame as above.
Johnnie OFine it confusing when submitting information over the phone and than go pick up and no code for key. There has to be an easier simple way to complete transaction and have it on hand when arrived to pick up vehicle.
Thomas DEverything was perfect i would recommend to anybody
Cari S