Customer Reviews for Appletree Storage Gonzales
(U-Haul Neighborhood Dealer)

175 reviews

37558 Hwy 30   Gonzales, LA 70737

(225) 644-4814

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: Closed

Services at this Location:

Contact Us

(225) 644-4814

37558 Hwy 30
Gonzales, LA 70737

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady that helped us was amazing and very professional

Amanda Resendiz 
Rating:
5.0

The Staff there are very professional and accommodating. They were genuine and may my experience pleasant. You just don’t find that everywhere.

Karen Boseman 
Rating:
2.0

Not sure who answered the phone there she was very helpful but someone the day before never noticed the tow dolly there!

Leonard Sterling 
Rating:
5.0

Customer did not leave a comment.

TROY JUMONVILLE 
Rating:
5.0

Customer did not leave a comment.

Ontrea Spriggs 
Rating:
5.0

U

TIMOTHY RICHARD 
Rating:
5.0

Customer did not leave a comment.

Sarah Holloway 
Rating:
5.0

I’m a little of a neat freak so please don’t mind me but the dirt and leaf’s on the floor was was not so clean for me I did get as many leafs out as I could

Candace Diez 
Rating:
1.0

The lady at the counter was very rude and not helpful at all we didn’t notice until we left that the seats were sticky and called back and spoke with the same rude woman who suggested I wipe the seats and didn’t offer any other solution or even apologize for the inconvenience I was very disappointed with the entire experience

krista triplett 
Rating:
5.0

Thank you U-Haul!! Tonya was great the truck I rented was perfect!

Lourdes Santiago 
Rating:
5.0

Everything went well.

Glynis Kimball 
Rating:
5.0

Customer did not leave a comment.

Peggy Turner 
Rating:
3.0

The U-Haul was just returned and smelled strongly like weed. I reported it to the agent and she didn’t seem to care.

Nolan Aikens 
Rating:
4.0

Customer did not leave a comment.

STEPHEN EAST 
Rating:
5.0

Very happy with the service.

Lourdes Santiago 
Rating:
5.0

Lady was very knowledgeable and very polite

David Geter 
Rating:
5.0

Customer did not leave a comment.

sean falgout 
Rating:
5.0

Customer did not leave a comment.

LaTasha Joyner 
Rating:
5.0

Customer did not leave a comment.

Matthew Bell 
Rating:
5.0

Booking was easy. Office Mgr. was courteous and competent. Trailer was in Excellent condition and return was quick and easy.

jerry folse 
Rating:
4.0

Customer did not leave a comment.

Vickie Barber 
Rating:
5.0

Customer did not leave a comment.

angela clark 
Rating:
1.0

Customer did not leave a comment.

Chance Bennett 
Rating:
5.0

Tanya at Apple Tree Storage was courteous and knowledgable-- a complete pro. Rental van had <20,000 miles, and functioned perfectly for a 600 mile round trip. Clean, ice cold AC, decent radio, and plenty of power. I would recommend Tanya @ Apple Tree Storage in Gonzales LA, and the Ford Sprinter 250 Van for smaller moves (1 bedroom apartment) without hesitation.

Timothy Stutes 
Rating:
5.0

Stay the same

Margell Munson 
Rating:
5.0

Customer did not leave a comment.

Christina Iniguez 
Rating:
5.0

The lady at the desk was very helpful and friendly :) easy drop off process

Megan Prater 
Rating:
5.0

Customer did not leave a comment.

BETTY WEST 
Rating:
5.0

Customer did not leave a comment.

Craig Doiron 
Rating:
4.0

Customer service representative name Tanya was nice and helpful throughout the entire process.

ELISHA FISHER 
Rating:
5.0

Good morning I just love the young lady who service me, she was awesome, again thank you❤️🥰😘

Susie Brown 
Rating:
5.0

Customer did not leave a comment.

Matthew Gilliland 
Rating:
5.0

Customer did not leave a comment.

Charles Maurin 
Rating:
5.0

Customer did not leave a comment.

Barbara Fox 
Rating:
5.0

I THINK PERSONALLY IT TAKES TO LONG TO COMPLETE TO APP TO RENT THE TRUCK. I WISH IT WAS MORE EASYERBUT OVER ALL ITS OK

JACKIE SOLOMON 
Rating:
5.0

Customer did not leave a comment.

Emily Maness 
Rating:
5.0

Customer did not leave a comment.

Johnny Ashley 
Rating:
5.0

Fast and easy service

MARTY BOURQUE 
Rating:
5.0

Customer did not leave a comment.

Mary Girlinghouse 
Rating:
5.0

Customer did not leave a comment.

Gretchen Sprouse 
Rating:
5.0

Customer did not leave a comment.

AMANDA CARMAN 
Rating:
5.0

Customer did not leave a comment.

Jason Bennett 
Rating:
5.0

Customer did not leave a comment.

Rosa Hall 
Rating:
3.0

Customer did not leave a comment.

Manuel Valenzuela 
Rating:
5.0

None

JAVIER JONES 
Rating:
5.0

I have no recommendations! Ms. Tanya was so nice, courteous, and polite. She made our experience so easy and smooth!! I would definitely recommend Appletree Uhaul to my family and friends and we would definitely use them again.

Debbie Smith 
Rating:
5.0

I think I left my wallet in the truck

Darryl Hargrove 
Rating:
5.0

Customer did not leave a comment.

Donna Bruno 
Rating:
5.0

The truck was dirty inside and smelled like cigarette smoke.

Seth Richardson 
Rating:
5.0

Customer did not leave a comment.

Eric Popularas 
Rating:
5.0

Customer did not leave a comment.

JUSTIN ADAMS 
Rating:
1.0

Customer did not leave a comment.

LINDSEY BROWN 
Rating:
5.0

Great service, clean, very friendly.

Landon Heath 
Rating:
5.0

Customer did not leave a comment.

Deatria Hamilton 
Rating:
5.0

Quick and easy…the lady at the desk was a bonus, great customer service, very nice lady!

laquita jackson 
Rating:
4.0

Customer did not leave a comment.

Vincent Intorre 
Rating:
5.0

Very neat n organized

Latahsa Simon 
Rating:
5.0

Help with after hours was unable to put mileage in and take the pictures

Jearmy Muhammad 
Rating:
5.0

Dirty vehicle and the windshield wipers were bad in need of replacement.

Troy Genovese 
Rating:
5.0

Customer did not leave a comment.

Randy James 
Rating:
5.0

Customer did not leave a comment.

Stephen Strickland 
Rating:
5.0

This representative was very helpful and outgoing. She gave us her undivided attention and took care of everything. We were impressed with her customer service and knowledge of how everything worked and was able to explain everything to us. She actually took time to make sure we were ok and taken care of - like we mattered.

susan emory 
Rating:
5.0

Customer did not leave a comment.

Junie Munoz 
Rating:
4.0

Customer did not leave a comment.

LaQuesha Butler 
Rating:
5.0

Customer did not leave a comment.

Onesha sipp 
Rating:
4.0

U-Haul needs to put a jack on the tongue of the trailer to help with hitching and unhitching

Eddie Guidry 
Rating:
5.0

Customer did not leave a comment.

Jessica Marcotte 
Rating:
5.0

Customer did not leave a comment.

Harry Harvey 
Rating:
5.0

The worker was very nice & friendly she got STRAIGHT to business I rate her customer Service a 10 keep up the good work nice location if u picking up from IAA AUCTION

Terence Petit 
Rating:
5.0

Customer did not leave a comment.

Celia Girard 
Rating:
5.0

Customer did not leave a comment.

CHARLES HOFFMAN 
Rating:
5.0

Customer did not leave a comment.

Kendrick Brown 
Rating:
4.0

Customer did not leave a comment.

Richard Springer 
Rating:
5.0

Customer did not leave a comment.

JOHN MARTINEZ 
Rating:
5.0

Very friendly throughout the process.

Chantel Hattaway 
Rating:
5.0

Customer did not leave a comment.

JOSE CALDERON 
Rating:
5.0

Customer did not leave a comment.

Lakisha Holmes 
Rating:
3.0

Truck was very loud it was not a smooth ride

Leroy Washington Jr 
Rating:
5.0

Customer did not leave a comment.

Relasson Stewart 
Rating:
5.0

Unfortunately, the moving tools that I needed like a furniture dolly and blankets were not available at this location. Otherwise, the guy was really nice and took good care of me.

Brant McCrory 
Rating:
2.0

The 15' rental Truck was over charge rental start time at 2:48 PM and returned at 8:00PM

Mack Brooks 
Rating:
1.0

Customer did not leave a comment.

Harold Kelly 
Rating:
5.0

Customer did not leave a comment.

jerome Wren 
Rating:
5.0

Customer did not leave a comment.

FRED HEATH 
Rating:
5.0

Excellent service. The lady at the front desk was amazing and very helpful. My son forgot his toy there and she called me to let me know and saved it for him. The truck was ready and clean when we got there.

Trina Edwards 
Rating:
4.0

Did not have the dollies the website gives you options for so we were charged $10 for a furniture dolly that we did not receive

Steve Kotler 
Rating:
5.0

Customer did not leave a comment.

timothy rook 
Rating:
5.0

Bryant was a nice agent

Christopher Brady 
Rating:
5.0

Customer did not leave a comment.

robert barr 
Rating:
2.0

Well to improve my visit I should be reimbursed for that I sanitize that small and wiped out everything

VERNETTA FINISTER 
Rating:
5.0

Customer did not leave a comment.

NATHAN ALLEN 
Rating:
4.0

Oil light started to blink. May need to be maintenanced

ALFRED BANKHEAD 
Rating:
3.0

Oil light was oil. Truck seemed a little shaky

VICTORIA JOHNSON 
Rating:
3.0

Customer did not leave a comment.

KAYLA BROWN 
Rating:
1.0

Just didn’t acknowledge when walked through the door: she was on the phone and didn’t give any info etc !

BRITTANY JAMES 
Rating:
5.0

Customer did not leave a comment.

Kenyatta Sparks 
Rating:
5.0

Customer did not leave a comment.

Dendy Baldwin 
Rating:
5.0

Customer did not leave a comment.

ZARIANNE MARTIN 
Rating:
5.0

Customer did not leave a comment.

LASHAWN SINGLETON 
Rating:
4.0

Customer did not leave a comment.

CARLON BARRE 
No reviews have been submitted for this location.

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