Overall, everything was ok. The truck worked. The moving blankets I ordered were not in the truck, but I could pick them up in the office. My 3 star rating is a reflection of 2 things. 1) The truck was “full” upon pickup, however I drove 22 miles and put in 10 gallons of gas. Hopefully, the truck got more than 2 MPG. 2) I specifically requested to check-in with the front desk. Apparently, the front desk is a video screen of tele-workers that told me to use the U-Haul App to check-in. This was annoying, especially since the app did not have the options to checkin, since the “front desk” was checking me in. I talked to 4 different tele-workers and 45min later, before getting my truck. I would rent again, but next time I will do the app checkin.
Stephen S
Customer Reviews for Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up and dropping off the truck was extremely difficult without a physical person at the location.
Tyler BIt was a terrible experience. Especially because I have never done this before and the agents on the screen in the store just assume people know how to do this kinda stuff. I was told to go find a black box to retrieve the car keys. I walked literally all over the parking lot and could not find these black boxes. Eventually I found they were right outside of the door. Obviously would have been helpful if that information was given to me. I wasted lots of time just doing that part. Also, the app never worked for when I was picking up the truck and when I was dropping off the truck. The app kept telling me I was in the wrong location which I wasn't. When I returned the truck the agent told me I needed to call uhaul since the app wasn't working for me. Waited 10 minutes for someone to answer. The guy was extremely rude and told me I would get charged if I don't use the app returning the truck. And I tried to explain to him the app wasn't working and I begged him to help. I spent another 15 minutes on the phone with him while he asked me some questions. No idea what took him so long to ask me what the mileage and gas was. Terrible terrible first experience and definitely never doing this again. I sure hope I wasn't charged for not using the app. But I know all anyone cares about is getting their money and customer service is an absolute joke now a days. But hoping me saying this will make your process better and have better people work for you in the future.
Jessica WI had called to verify locations because I had gotten 2 emails - one that said this address and another that listed a different address. Called again to verify because of the different addressed but was reassured it was at the original address. Only to find out minutes before we were to pick it up at the original location that it got changed. I was directed to go one location and then at the last minute it got changed. I did not receive an email 3 or 2 days prior. What I received was a confirmation for one plane the day before and then a couple hours later another confirmation for another place. I called mark to confirm which location - he told me one place and when we got there found out it was at a different location. So had to drive back to where we came from. Very disappointed. Then when we finally reached the right destination, had to interact with a virtual person. NOT ACCEPTABLE. Many, many problems!! Would not recommend uhaul to anyone anymore. I have rented many times and never had this many problems. not a great experience! Would be great if you would compensate for this ordeal. Next time I would go with Penske or Budget!!
Connie HMy truck was located inside the secured and gated area of the facility. There was no mention during the mobile pick up of how to get inside the gated area. After a lengthy text chat conversation a Uhaul agent, I was finally able to get an access code to get inside the gated area to my truck. Once at my truck, I had no idea how to get to the back cargo area of the truck to get the key. After calling for assistance (and approximately 15 minutes of waiting), an agent was able to get my the code to the padlock to get my key. Once I got my key, I was unable to complete the check in process of my rental, and it only allowed me to return the truck. I spent another 15 minutes waiting to speak to an agent to confirm the mileage and gas level of the truck. Overall this was a terrible experience, as getting my truck took about 2 hours to complete.
TYLER KBrittany in UHaul Customer Service was extremely helpful! Thanks!
Denise BI had the pleasure of working with Linda. There was a large line and she stepped on to help. She was very pleasant and efficient at her job. Linda made a stressful day a lot brighter. The personal service was unmatched.
Tamara SEverything is good, the service was great and kind .
Ramiro TTruck was not at the location that I reserved it at. I was sent to another location which cost me 10 more miles. Time and money are short and I didn’t appreciate U-Haul wasting both of those for me.
Eric HSince this was not a u-haul branded location, they did not have the accessories available to rent. We originally reserved a trailer but then discovered we had left our hitch out of town but were unable to get another one at this location. Fortunately, we were able to switch to get a small truck.
JEREMY KNo problems. Everything was on time and as advertised. Very polite service.
Kris SMidgard Self Storage was outstanding for the trailer rental. They assisted with setting up trailer to hitch and when I returned where there again to assist with unhitching! Great experience, friendly and helpful!
Andrew PNicest and most friendly and helpful people anyone could ask for. Super great job.!!.
Mark FWonderful customer service.
Frederick GMake checking in the truck easier and more streamlined
Jesse H