Customer Reviews for Amgray Global Investments Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck was very dirty and had lots of sand in it. Attendant was extremely slow and with no enthusiasm.

Rating:

1.0

Horrible service!! Charged my account twice!!

Rating:

2.0

Truck was dirty, the rental agreement had been marked 1/4 tank, when it was more like 1/8. I still gave the extra gas, but 2 days later, I was contacted by Uhaul asking if the truck has been returned. I returned it 1 hour earlier than expected! Very unprofessional and I didn't even have the time to verify exact mileage before/after.

Rating:

1.0

My reservation was at 9am. The person running this location showed up at 9:20am. It took her forever to figure out the truck rental worked. I started wondering if she had ever rented a truck before. And then none of the equipment agreed upon was in the truck. No furniture pads, no dollys. So my wife had to go to a different location to see if they had any of these items available.

Rating:

1.0

You should take this location out of your network to improve and keep your reputation. Customer service let me wait over 30 minutes without doing anything to get the truck or solve problem. They enter wrong fuel information to scam my money. And $30 for just gas filling service is ridiculous. Stay away from this location.

Rating:

1.0

This location is dishonest, not trustworthy and cannot be recommended to another customer.

Rating:

4.0

The office location was hard to find.

Rating:

5.0

N/A

Rating:

1.0

Service truck

Rating:

1.0

I reserved a 15 feet truck but it wasn't there. I was very disappointed. No (Sorry) was said whatsoever.

Rating:

3.0

The address lists one rd but it is actually on a different Ed, so GPS sends in completely the wrong direction. The person who answered the phone was minimally helpful with directions. Also, when we rented the trucks we were told we could return it to any location. No one answere the number we were instructed to call, despite multiple attempts, however I we had received an email saying we agreed on the above location. We had to drive extra to find the assigned location, so had to pay for additional mileage.

Rating:

1.0

Not going to that location again

Rating:

1.0

Need to be more professional and be more Attentive to customers and Acknowledge them more when doing business .. not rude to them

Rating:

3.0

This should be one of my worst experiences so far. I was a fool to assume that Uhaul has integrity. I was given a truck with 1/4 fuel and was told it was half tank. I struggled for almost 15miin to even start the truck cos the wheel was locked and by the time I got the truck started I was already frustrated. I was too trusting and already frustrated to take pictures of the fuel gauge. However, this was contrary to my experience in VA. When the Uhaul agent said the truck had a full tank, it was exactly what he said it was. I was a fool to assume all agents are this honest. To make matter's worst, I bought fuel to top up the truck to half tank and drove 7 min to the agent's office after buying the fuel. I was amazed to get my receipt and discovered that you still went ahead and charged me for 2 gallons of fuel even when the agent said I will not be charged for fuel. Once bitten twice shy, once again, another prove that integrity and honesty do not exist with some Uhaul agents. I offered to even drive to the nearby filling station and fill the gas to a half tank which shouldn't cost me more than 2$, but I was told not to worry that I won't be charged for gas. Now the receipt showed I was charged for gas. Lesson learned Uhaul lacks integrity.

Rating:

1.0

Staff was very rude! Have camera record interaction with the customers and employees

Rating:

1.0

This location is awful. They didn't know how to use the software to check out a truck and it took almost an hour after they finally had to call someone to get it done. Too busy trying to do their other work and kept stopping MY process to handle something else. Not very friendly, bad area of town. Would NOT recommend this location to females who are arriving alone!

Rating:

1.0

The self pick up service was initially suppose to happen upon arrival Sat at 8am but the phone support person who made the reservations dropped the ball and set it up for pick up and NOT self pick up that day which made my move even more horrible. Had to wait to the store open but the location I was to pick up at opened at 10am but the owner of this business was 45 mins late opening there doors. No dolly was in truck but I made the reservations with it. Eventually one was provided. I was the most horrible experienced I've ever had with UHAUL EVER and the last.. I'm not sure if this 3rd party location had everything to do with my horrible experience or UHAUL but I won't ever us UHAUL EVER again

Rating:

1.0

The trailer we received was broken and dangerous and left us stranded on the side of the road.. worst experience I've ever had.

Rating:

1.0

He charged me the regular services to my credit card and them he was trying to charge the extras in cash saying that that was the way to do it .

Rating:

1.0

This location was very unprofessional and I will never rent from this place ever again!

Rating:

5.0

You can fix an unbroken equipment

Rating:

3.0

I received receipt for payment but it didn’t show what I paid and I need a copy of total paid. Please email to me

Rating:

2.0

Employee with the keys showed up late to work so we waited in the parking lot with the other employees. Was the only customer in the store and took over an hour to get my reservation. Was charged for extra equipment that they did not have and I had to clean the inside of the truck cabin because it was filthy and smelled really bad. Would not recommend anyone renting from this facility...ever!!

Rating:

1.0

The location was difficult to find. I copied and pasted the address from your website and it sent me to another location. I reserved a regular dolly, truck, and moving blankets. When I arrived I was told they didn’t have moving blankets and the only dolly available was the more expensive appliance dolly. The whole experience was disorganized and unprofessional.

Rating:

1.0

I reserved the truck online but when I came there, nothing work. They took me an hour for application again. Moreover, in my reserved , I took out safe mode fee $14 but the office still put it in my invoice and did not tell me. So now, I had to pay for what I do not want. Totally, the system and service is very bad.

Rating:

4.0

We were very pleased with the service. Everything was handled quickly, and the return was easy. It was a pleasant experience. Note: It was difficult to spot the U-Haul sign on the building. And, there was a U-Haul sign in the window of the business next door.

Rating:

2.0

The key to the truck was not in the back of the truck. We had to wait 30 minutes for the vendor to come and give us the key.

Rating:

5.0

Reduce your mileage fee,is too much

Rating:

5.0

Smooth transaction

Rating:

5.0

Keep l treating your customer with upmost respect

Rating:

1.0

Agent's English was so poor it was very difficult to work with

Rating:

1.0

We were sent wrong location. Reserving online. And double charged for the wrong trailor.