The app kept freezing and losing connection.
Victor E
Customer Reviews for Americo Lighting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was easy to find and organize. The truck I was given was in terrible mechanical conditions though
BRUNO CGreat as usual
CHARLES JSuper nice and helpful guy. I had a better day after meeting him.
Jason HMaybe brake service Brakes not working really good and could hear noise when braking
Leong KFord vans have no arm rests. Hard to get comfortable
CHARLES JEverything was excellent. Andy was was very nice and helpful
KEVIN BAndy was very pleasant and helpful... Great experience overall!
Aurelio SService was very good, however with my hearing impairment and the service attendant’s inability to speak fluent English, it was a bit of a challenge to complete the rather complex paperwork. It would have been much better if the attendant, considering the circumstances, would have volunteered to help me complete what was required of me rather than simply shouting instructions to me that I was barely able to understand. That would have helped immensely and ease the tension that I felt and I sense they felt also. If that were the case I would have been totally satisfied and given the service an “excellent “ rating.
MAXIM SYour service is very good! There is no room and necessity for improvement, just keep it!
MINGZHI GThe customer service rep. was abrasive, curt and dismissive
Christine SJust improve online return back system Thanks
DANIYAL AThis is location address is not list on the Uhual App, you will not able to return the truck through self-check-out. And I am trying yo call the representative for so many times, they are not picking up the phone or just put you in voice mail box!!!!!!!!! Worst Services
YI WTook a long time to check out the car. The staff has given wrong direction to have me call U-Haul to check out the car, and found out can’t do it on this location, since that I am losing my queue position, I waited additional 10 mins for another client.
WEIJIAN SVery helpful and respectable gentleman to deal with
kazem TStore very cluttered. Could not tell if it was an actual dealer. Web site did not work for return of vehicle.
Jonas FEasy pickup and return. Andy was very pleasant and efficient. Will book here again.
Peter BLock was frozen making it extremely challenging to obtain the lock
Aaron WUhaul rep was friendly and very helpful.
Ignatius ITruck was in very bad condition. Side mirror were not moving. No reverse camera in the truck. Front lights were not working. Only upper light was working. Will never go this specific location for truck..
Karan JThe truck was easy to drive . The store was super friendly. Great service
SUNNY RGood location
Charles CExcellent customer service! Staff was very helpful and explained everything. Satisfied customer here!
rolzon aDespite my first two ratings, I would still recommend this location for convenience.
sean Mthe check in process was VERY SLOW and the online check in option was not function and not able to move beyond the driver licenses verification step. There was a line up of 7 customers trying to check in and it took almost 30 mins which was very frustrating. the vehicle itself and drop off were smooth.
ESKANDER MEverything was excellent. Andy was terrific in the rental process and the vehicle was exactly as expected - No issues at all.
CLIFFORD SMy pick up location was changed 30 minutes prior to pick up to a location + 30 minutes further away. No acceptable discount or contrition for the inconvenience was made. On move in day into first home. First vehicle given was defective. Received keys late due to tardy owner which resulted in my movers waiting around on the clock. All unacceptable - a move made stressful and much more expensive thanks to U-Haul…
Daniel EGreat experience
CHARLES JGood location and the person at this location was very helpful and explained the process. Rental process went thru smoothly. Future needs sure I'll come back to this location.
SUNDARAMOORTHY BLarger trucks
AUDLEY DAlways the best. Forgot my license there and they called right away always good service
Stephanie QI ma expecting the receipt through email address ondaraimon@hotmail.com. But I did not see it yet. booking # is 19287276
ONDARAI MI like Uhul!
Jia yDrove the GMC cargo van which was great. BUT the van is not a comfortable vehicle to drive since it has no inside arm rests
CHARLES JStop nickle and diming everyone. I wanted to return the vehicle, probably 10 minutes past the 24 hours, was told it was too late and would be charged for the full day, not consumer oriented at all. Go elsewhere.
Giorgio CYour website says $0.69 a kilometre but charges are based on miles and rate is $1.75. That is too much. And there is an additional fee of $5.00. Something like ‘safe trip’ fee on top of the insurance that I took. You should be very clear on your charges. Your on-site rental procedure is too cumbersome. Why do you need two contacts outside of the renter? The online application indicates driver’s license photos are optional. But on site, it will be asked. Why not make it mandatory?
Edgardo CVery good operator at this location A true gentlemen Pleasure renting from him
GEORGE SVery friendly and helpful guy was responsible there
siamand MThe prices are high and the owner is rude and focused only on making money. I rented a cargo van for 2 days and when I returned it at 5:45pm, on the dot (as was his strict rule otherwise I'd have to pay for another day even though my contract said 6 pm return time), he told me he had to charge me for the fuel because it was literally a millimeter difference from the original picture taken of the fuel when I picked it up. I argued that first of all there is no way for me to know exactly how much fuel to pump to bring it back to the exact point it was, but furthermore that the picture he took when I returned the truck was from the left of the fuel gauge where the original picture of the fuel gauge was from directly in front of it which shows a more accurate depiction. He didn't even want to hear it, he hid his phone away so as to end the argument and said to refer to my contract and take it up with head office. This is not the first time i've rented a u-haul, but it was will be the last tim i rent one from this location. 100000000%.
SINA SAndy Yip is great to work with. To be honest if it wasn't him we would have NOT rented a truck. Renewing bracket was difficult as renting it for 1 week only. Andy's smile and customer service led our company to rent a truck with U Haul.
NAM WMore responsible
Hamed YVery expensive for a two hour rental and 2okm mileage
ALLEN SMy experience started with a booking at the location of 51 INDUSTRIAL PKWY N, AURORA ON. I received a text confirmation of my booking at THIS location. When I arrived I was told my booking was at a completely different location that I at no point selected. Forcing me to add an additional 30-40 minutes of driving time that took away from my booked rental time . When I arrived at the new location I received the keys to the wrong car, which the owner did not believe me was the case until I had to walk him to the truck to show him that license/serial numbers did not match for him to realize that the keys were infact the wrong ones. And on top of all that the truck itself REAKED of manure and animal stink the entire time. And after all of this I had to stay on the phone with UHAUL support for 45+ minutes because I could not sign in to drop off the vehicle. I would never have spent this ridiculous amount of money if I had known I was going to be subject to this level of stress and annoyance.
Eric AThe registration is very cumbersome and time consuming!
FRANK SPrice is little more.
ankush GVery easy to pick up. The staff is very friendly and informative.
Hai HDOMENIC PAONESSA WAS VERY RUDE TO INTERACT.
REZVE WDOMENIC PAONESSA - WAS VERY RUDE
RUSATUL IGood customer service 👍
Seyed HThe agent was very helpful, friendly and fast.
Sasan BThis is the best location for uHaul, quick easy and efficient, Thanks Andy for all your help and making the experience truly speedy and worry free.
Damon JClean the vehicle. I rent two different vehicles in a week and both dirty. The first one has even problems with the direction/ steering wheel
Bogdan TThe rep was amazing and so helpful. Kudos to this location!
Stephanie Q