Customer Reviews for Americas Self Storage
(U-Haul Neighborhood Dealer)

327 reviews

108 NW 139th St   Vancouver, WA 98685

(360) 693-4269

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 693-4269

108 NW 139th St
Vancouver, WA 98685

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick Carlson 
Rating:
5.0

Great customer service. Thank you.

Ivan Atanassov 
Rating:
5.0

Customer did not leave a comment.

Bruce Biwer 
Rating:
5.0

I rented the truck instead of the box truck last minute, so it was a dirty, not there fult and they are awesome at this location tho!

Jason Clonts 
Rating:
5.0

Customer did not leave a comment.

Rita Espinoza-Williams 
Rating:
5.0

Customer service was great! Super fast, let me know everything to needed to know

Chad Sellers 
Rating:
5.0

An easy and excellent experience. Great customer service in and out. Very clean truck. We’ll definitely recommend rentals at this location and will certainly return whenever we need another rental or supplies. We’ll done!

Theodore Avgerinos 
Rating:
5.0

Really nice and helpful attendant

Elijah Adams 
Rating:
5.0

Friendly service. No hassles and truck did great.

Craig Robbins 
Rating:
5.0

Efficient

Craig Chipman 
Rating:
4.0

Customer did not leave a comment.

Jason Smith 
Rating:
5.0

Thanks

Hamid Rad 
Rating:
5.0

The U-Haul app is very buggy. Kept giving me errors despite my phone being on 5G with full bars. I had to call for live assistance because the pick-up process on the app went straight from find your truck to return your truck! I couldn't get the code to the lock box!!!

Jack Ji 
Rating:
5.0

Customer did not leave a comment.

Tanya Cecka 
Rating:
5.0

Nothing, everything was perfect.

Randy Garner 
Rating:
5.0

My truck that was set aside for me was not returned by a customer, but they found another truck that was available and still credited me some money back for the inconvenience.

Denise Fulller 
Rating:
5.0

Customer did not leave a comment.

Charlie Paradee 
Rating:
5.0

Customer did not leave a comment.

Hall Barbara 
Rating:
5.0

Customer did not leave a comment.

James Clute 
Rating:
5.0

Customer did not leave a comment.

Alla Sidlinskaya 
Rating:
5.0

The only thing I could think of is I couldn't figure out how to open the passenger side door on the truck that I used. You could only open it from the inside and not the outside which was rather inconvenient. Otherwise all was well!

Michelle Frye 
Rating:
5.0

Dex was awesome!

Adam Jackson 
Rating:
5.0

Even though no one was there when we dropped off the truck, it was easy to call the number on the offices sign, person picked up, and answered our questions in a helpful way.

Erin Salamon Rem 
Rating:
5.0

Great Customer service, thanks!

Hamid Rad 
Rating:
5.0

Excellent service! Thank you!

Hamid Rad 
Rating:
2.0

I rented the truck until Weds. But on Tuesday I began to receive calls to return the truck. Evidently a customer was waiting for it. So I went to one place (on the contract). A lady was there with a child (wrong place). She sent me to another place (wrong place again). The 2nd lady told me of another place. So I went to the 3rd place to return the truck and no one was there. I dropped the keys in the drop-off box, hoping this was right. I never saw another customer waiting. Seems like the locations in around Ridgefield/Vancouver are not coordinated.

Mark Tonnesen 
Rating:
3.0

Customer did not leave a comment.

Ann Smith 
Rating:
5.0

I was so please with the customer service and personality of our service rep. Even though the location is not the closest to my home I will be coming here in the future. OUSTANDING EXPERIENCE!! <3

LAURA ELIZABETH JACOBSON 
Rating:
5.0

Amazing service!

Alla Sidlinskaya 
Rating:
5.0

Longer hours

Jack Bothwell 
Rating:
5.0

Excellent customer service!!!

michael ward 
Rating:
5.0

Customer did not leave a comment.

Andrew Fiorentino 
Rating:
4.0

The rental APP was glitchy and used wrong grammar when asking about mileage. It asks, “how many miles did you drive”, what it wants to know is how many miles on the odometer. I drove 4 miles. The odometer read 314 miles. See the difference. The APP doesn’t inform you that you have to be at the location to access pickups causing some confusion this morning. Then it cut me off after asking me to take pictures. I called support only to find I had already completed the transaction. Good, but then I wasted 10 more minutes calling support because the APP never informed me I was done. I won’t be using the APP to rent a truck ever again. If I can’t do it at the counter with a representative, I will find another rental service.

Chris Morgan 
Rating:
5.0

Customer did not leave a comment.

Sharon Taylor 
Rating:
5.0

Customer did not leave a comment.

DAVID JAMES WOODY 
Rating:
5.0

Friendly and helpful staff. Good overall experience.

John Lewis 
Rating:
5.0

Friendly people

ROBERT HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Denise Morgan 
Rating:
5.0

I already recommended to a friend of mine...if they need to rent a U Haul go here. Very good company and the truck I had was just as I had hoped, easy to drive and handle. Thank you.

Sharon Taylor 
Rating:
5.0

This was a great experience. All went well and I am a happy camper. Thank you U Haul.

Sharon Taylor 
Rating:
5.0

Very friendly and professional thank you.

Michael Johnson 
Rating:
5.0

Awesome people who run this facility, very helpful, efficient and we definitely will return as needed. We love this place! Thanks for being close by and so easy to work with!

Leroy McGrew 
Rating:
5.0

Customer did not leave a comment.

Lisa Vedack 
Rating:
5.0

Customer did not leave a comment.

James Clute 
Rating:
5.0

Customer did not leave a comment.

Ellen Jones 
Rating:
5.0

I tried and failed with your 24 hr share app and failed! ( not worth the time and effort ). I was able to connect with the on site management and they connected with u haul and did secure the original reservation. I

Clarence Edward Eggleston 
Rating:
5.0

Customer did not leave a comment.

Alicia Moore 
Rating:
5.0

In and out quickly with a smile

Richard Mickelson 
Rating:
5.0

Friendly, considerate and helpful staff, very informative.

Karla Langer 
Rating:
5.0

Customer did not leave a comment.

Stacey Bohlke 
Rating:
5.0

The most Friendly Uhaul I’ve ever rented from. Will rent again when needed

Danny Harlow 
Rating:
5.0

Customer did not leave a comment.

Kara Hecker 
Rating:
5.0

Friendly and quick service.

Dale Haukeli 
Rating:
5.0

The customer service rep was excellent!

Oscar Novelo 
Rating:
4.0

Customer did not leave a comment.

Robert Edmondson 
Rating:
5.0

Not a thing.

Rodney Selby 
Rating:
3.0

Customer did not leave a comment.

Gregory Dahl 
Rating:
5.0

Customer did not leave a comment.

Phillip Mattox 
Rating:
5.0

Our Uhaul representative was friendly and helpful. I couldn’t ask for better!

Charles Strube 
Rating:
5.0

really can't criticize the location; really the best ever truck rental "experience" I've had

Jon Young 
Rating:
5.0

Animal hair just everywhere in the cab

GREGORY COLLINS 
Rating:
5.0

Customer did not leave a comment.

Paul Herkert 
Rating:
5.0

Excellent service! We would recommend this location without reservation.

Lorraine Hume 
Rating:
5.0

Customer did not leave a comment.

April Ganaway 
Rating:
5.0

Customer did not leave a comment.

William Gregory 
Rating:
5.0

Customer did not leave a comment.

Robin Schotter 
Rating:
5.0

Customer did not leave a comment.

Allen William 
Rating:
5.0

Very helpful and friendly staff!!

Scott Soffe 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Borge 
Rating:
5.0

Customer did not leave a comment.

David Standley 
Rating:
5.0

Manager Dex was very courteous and helpful. I would recommend it how facility to family and friends.

RICHARD LOCKHART 
Rating:
5.0

Kimmie was amazing! She was super friendly, and was able to get me out the door quickly. She has excellent customer service skills. :)

corrie veenstra 
Rating:
3.0

Clean and fill gas before renting out. Don’t rent out a truck that needs maintenance.

Shannon Lewis 
Rating:
2.0

The older gentleman at the counter was extremely helpful and considerate. There was an issue with the Uhaul website for my billing and he called the appropriate personnel and got me out of there in a hurry

Todd Snider 
Rating:
5.0

Customer did not leave a comment.

Jael Thompson 
Rating:
5.0

I used the app to check in. worked great. a very nice lady stepped out of the office and said if I had any trouble at all she'd be happy to help. I would use this uhaul location again.

Richard Harp 
Rating:
5.0

Customer did not leave a comment.

Madhu Enjati 
Rating:
5.0

Customer did not leave a comment.

Jason Dyer 
Rating:
5.0

Customer did not leave a comment.

Shana Kuhn 
Rating:
5.0

Customer did not leave a comment.

Sylvia Dyal 
Rating:
5.0

Customer did not leave a comment.

Robert Bickel 
Rating:
5.0

Customer did not leave a comment.

Richard Hale 
Rating:
5.0

Overall, things went well. Maybe a roadside sign to id your location.

ClydeK Nihipali 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CADER 
Rating:
5.0

Customer did not leave a comment.

Mike Kirby 
Rating:
5.0

Customer did not leave a comment.

Shirley Romanes 
Rating:
5.0

Fuel levels are not always accurately stated. In my last 3 experiences (different locations), the fuel levels were slightly lower than full, but stated as full. I've returned my rentals at full. Not the best experience.

DAVID GAMBA 
Rating:
5.0

Customer did not leave a comment.

Martin Vose 
Rating:
5.0

Customer did not leave a comment.

Marlene Icenhower 
Rating:
4.0

Customer did not leave a comment.

Tamara Gayle 
Rating:
3.0

Have the gas tanks full at pick up.

Peter Beck 
Rating:
5.0

Customer did not leave a comment.

Alexis Wager 
Rating:
5.0

Very friendly staff member, professional manner, helpful, made me feel welcomed.

JACK BOTHWELL 
Rating:
5.0

The man who helped me was courteous, friendly and very helpful

LINDLE MITCHELL 
Rating:
5.0

Customer did not leave a comment.

David Gibson 
Rating:
2.0

Very awkward pickup and return. transacted threw a window. Lobby was not open. Acted weird about my online rental. Called to confirm my return time before even renting to me.

William Gantt 
Rating:
5.0

Maybe have the gas tank full.

Paul Stromsness 
Rating:
5.0

Customer did not leave a comment.

COURTNY LEWIS 
Rating:
5.0

Customer did not leave a comment.

Laura Siegel 
Rating:
5.0

Customer did not leave a comment.

Craig Kuwabara 
No reviews have been submitted for this location.

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