It's a difficult location to navigate to, and you are taken by golf cart to the vehicles and dropped off and handed the keys. It's a quarter of a mile hike back to the office if you have problems
Harry Hillin
Customer Reviews for American Trailer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are great to work with, rent from them you won't be disappointed
LARRY KELLEYU-Haul was not clean, equipment was not in the U-Haul, the U-Haul app sucks. I couldn’t even pick up the truck from it.
Cade ChristophersonAmerican Trailer are great to work with if it was just them it would be 5 stars. Out of their control is the Uhaul App which needs some work. It won't let you extend your truck even though the option is there. I went to attempt to extend twice and the reply was no that customers were waiting for the rental I had. Both times were bogus. But the message was pure guilt. I called the number and the associate was like no I can extend it for you. Again American Trailer was 5 stars. I give the app a two stars but didn't want to ding American. I worked retail and know how these systems work.
Vincent CrosbyGreat service and super easy to work with!
Dan GregoryThe process of using the smart phone was not as seamless as advertised, the website seemed to be having trouble, the connection was dropped, two phone calls( the first was not very helpful), the second was a champion! The return was easy like advertised.
david johnsonForgot to put dolly in.. Had to return to get it.
Janet MansfieldPeople did not know what they were doing
Robert BennettExcellent service. Excellent experience.
mike fryeBearings loose on all wheels of trailer and bad wear on tires. If this wasn't the only trailer available I would have said no to taking it.
Justin CarrLocation hours were wrong
Brian DeStafenoSuper nice and efficient. Good customer service.
Gregory JenkinsWas a great experience at both end and during the trip. The truck performed perfectly.
richard smithGreat team there. Very friendly and supportive
Russell AdamsTruck had broken windshield. Got a replacement truck. Much better until we used the wipers which were broken. Had to purchase a replacement before heading into a snow storm
Randolph KahleThe agent did not clean or record the mileage after the truck was previously used. The website to enter my pre-trip mileage was also not working. Between these two things, I was charged WAY more than I should have been for only about 32 miles of driving.
Travis SandidgeHave the employee better trained and skilled with a computer, information and process. I informed customer service that in June I rented a uhaul and it had old water bottles, soda cans and cups, empty chip bags and sunflower seeds throughout the cab of the truck when I got it and uhaul gave the truck to me in a mess. I had to clean it up or I’d be charged with its filthiest? So this time I made it clear I didn’t want it dirty or messy and it was! Both floor boards were covered in dried up mud. Your employees really should do their jobs, so others that aren’t paid don’t have too.
SHERYL ALDERMANGREAT folks to work with….and I’m picky. Whenever you’re renting a U-Haul it’s usually part of a stressful event. These folks made it smooth and easy.
Michael HetrickExcellent customer service. Getting in and out was super fast. Great place to go for rentals.
Tyson CarterThis was the friendliest, easiest u-haul pickup/return I have ever done. Awesome facility, super fast! 5/5 stars.
Elizabeth GivenN comments
John FlathOnly complaint was I had to go to two locations to get equipment I ordered.
Barry WinchellThe tall slender guy I talked to on the phone was not very nice, he would not let me drop off the u-haul in Middleton where we were moving from so I paid an extra $64 to pick it up all the way in Boise off of Orchard and to take it back. I will never rent from there again.
Denise SmithThey were great
Ronny MunozGreat customer service that worked to support Uhaul and the customer too!
heather PingatoreThis location was excellent. However, I had selected a different location for convenience based on UHaul’s online website directing me to those locations that had the trailer I wanted to reserve. UHaul then called me in advance and redirected me to this location to get the trailer. I had no problem with that, but do question why UHaul even gave me the option to get the trailer at my first choice site.
James LuginbillHe unhooked the trailer, but did not verify that the dolly and blankets were in the trailer. No receipt of return given to me.
David HambletonI should have mentioned the windshield wipers to the drop off location but I forgot. My bad
Gregory MyersGuys were nice, easy pick up
charles bowmanVery helpful - even made sure our hitch ball was secure! Checked the lights before we left. Thank you!
Suzanne VorosUnit had not been cleaned and the wiper blades were shot. Had to buy more ($29.66) and was not reimbursed.
DAVID VANCEAfter I found out the damage when we arrived in Boise while unpacking, the Store-It guy was more helpful than the staff at this location. They didnt even ask to see where the damage was or what they could do. I found out I had to go through a 3rd party claim system even though its not my fault. I wish they had said they could help me if I just provided the information, but they were not interested at all. I asked if they could come out to look via the Store-It guy and they said no, just take photos and send it in. VERY dissapointed. I will be complaining on every social media location I can find if i dont get refunded for the damages. Also note, some of the damaged wooden stuff was custom made for us and our childs crib was damaged to where we cant even use it.
Jared LevingsCody did a fantastic job.
Chris RossVery helpful people.
Barbara RutherfordVery friendly staff.
ROBERT SALAZARI was towing a car on a trailer. The tie down strap on the right front wheel had been cut previously and was not long enough to get around the wheel. We had to deflate the tire to get it attached.
david koeplinTruck was dirty inside the cargo area when we picked it up and we had to sweep it out ourselves before we could start loading. We brought the truck back 18 hours early and were not given any type of discount.
Tyler MarkusFirst truck 26 footer had suspension problems had to take it back it was filthy dirty especially on the outside windows you could hardly get the the dirt off. Second truck ran better but was also dirty and was literally on empty when we picked it up. Appreciated the return in Vernal UT very nice folks. Would highly recommend removing your contract from the folks we rented from in Boise. As they said this is a side business and it’s obvious they’re not paying any attention to it! We have used U-Haul now for 30 years but for the first time Next time will look into your competition!
Wade MEASEThey were busy, but made my return quick and painless.
KEN SWICkardExtreemely willing to help ,drop off was easy .
WALT MCGILLThe truck was had major body damage to it covered in stickers that they were covered in a claim. There was still a massive bottle of Mt Dew in the cabin.
Sharri JohnstonFast service
Detrick WhiteThe reason I didn't give an excellent score is it was to expensive.
bill deckerYou chargerd me 11.25 for gas even though I put 10+ Dollars more gas in it than was I it when I picked it up. Only dick heads charge bullshit fees like that. I will never use you again
Blaine DawsonWould not recommend uhaul to anyone.
THOMAS HILLTruck could have used an external wash for better visibility out the windows
Benjamin BolshawEverything was perfect.
Audrey BathThis is a uhaul company review. Paid for Boise Idaho to Tillamook oregon, refused to take car hauler at any nearby uhaul drove 2.5 hours round-trip to return trailer to sharadon oregon when there was at least 4 uhaul's dropoffs closer. Lost my business forever.
Carl GentryNo muss no fuss, very friendly staff. Will def use again :)
Valeah ByrdI never got my utility dolly and I got charge for one. I had to ask for help with the car dolly.
Richard Chmielewski