Customer Reviews for American Self Storage #7
(U-Haul Neighborhood Dealer)

127 reviews

736 SW 89th St   Oklahoma City, OK 73139

(405) 790-0895

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 790-0895

736 SW 89th St
Oklahoma City, OK 73139

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jennell Woods 
Rating:
2.0

The truck was filthy. Spill stains on the floor, cup holders, and there was so much food crusted and grass crusted ion the floor it was disgusting. The back was wet and not swept. Then I had boxes get wet. I also Sept it when I returned it and was sweeping other peoples dirt. This thing was awful.

christmas collom 
Rating:
3.0

Customer did not leave a comment.

Molly Stewart 
Rating:
4.0

The area had deep holes that could possibly cause injury when stepping into that area.

Angela Lewis 
Rating:
5.0

Customer did not leave a comment.

Kayla Avila 
Rating:
4.0

Customer did not leave a comment.

Gerbraster Moore 
Rating:
5.0

Customer did not leave a comment.

KIRSTIE CARTER 
Rating:
2.0

Uhaul rented me a truck to pick up at 9 am. Site didn’t open till 11. I hired movers for 930. Site sent me a link to pick online that did not work. Called 3x for help, each time they hung up. Tried Chat again they dropped me. Very difficult to reach you, poor CS, poor support, poor site support, marginal equipment. Overall a really negative experience. Movers couldn’t come until 530, we finished the move the next day without the truck. I’m 75. Really needed your truck and the help. I won’t use Uhaul again

Gloria Littleton 
Rating:
2.0

We reserved a uhaul as well as a utility dolly about 5 days in advance. We used the truckshare 24/7 thinking it would be a simple process, however it was a long slow process day of rental that took about 30 minutes. We also arrive to our uhaul to find no dolly in our truck and the worker said they do not have any. We were still charged for it since the order was done ahead of time online.

Shawn Brantley 
Rating:
5.0

Customer did not leave a comment.

ANTHONY THEMINS 
Rating:
5.0

Customer did not leave a comment.

Larry Bonner 
Rating:
5.0

I was highly satisfied with your service and James your employee explained everything in detail. I will be renting from you again very soon.

Lasana TOLES 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL Green 
Rating:
5.0

Customer did not leave a comment.

Haylee James 
Rating:
5.0

Customer did not leave a comment.

Grant Thomas 
Rating:
1.0

Very rude person . Told me to wait for him to take care of the aution people before he would check in the rental. Even though I was the first person in line. Told me to leave over 5 time and take the rental to another location. Also stated that U-hual was a secondary business and I was not a priority. HORRIBLE CUSTOMER SERVICE!!

Brandon Taber 
Rating:
3.0

Customer did not leave a comment.

RICHARD BOYLES 
Rating:
1.0

I will NEVER use this place again, yesterday when I called their customer service,the lady said that I returned the truck late, because she asked was the lights on at the property and I told her it looked like it was closed the same as when we got there it looked like it was closed and we couldn't get the gate open.So she said that basically it was a late return,yet the truck was back on the property at 8:24

Jan Dixon 
Rating:
5.0

Customer did not leave a comment.

Donald StHilaire 
Rating:
1.0

Got charged twice I’m going to budget or Penske next time

Heather farley 
Rating:
5.0

Customer did not leave a comment.

JOHNNY FACTOR 
Rating:
4.0

Customer did not leave a comment.

Patricia Wallace 
Rating:
5.0

Thanks a bunch U-Haul.

DEBRA HERNANDEZ 
Rating:
5.0

Great customer service

CHARLOTTE THOMPSON 
Rating:
5.0

I screwed up the time on the reservation. Deborah saved the day! She adjusted quickly, got my contract printed, and had me on the road in minutes. I'm so grateful! The entire move would have been a mess without her help.

KARLA JOHNSON 
Rating:
5.0

After a horrible experience at another location where it took an hour and a half to find out they didn’t have the refrigerator dolly I need it, I called customer service and they set me up with Deborah at American self storage. Not only did they have the refrigerator dolly that I needed, she literally met me out front took my credit card and then pulled my truck up and handed me the keys. This took about a total of three minutes to check in. She also let me park out front with a camera for it on my car while I was moving my furniture. When I was done I pulled up drop my key in the key drop and drove my car home. Would highly recommend!!!!!

BRETT MILLER 
Rating:
2.0

It took about 30 minutes to be in contact with a representative that was able to check me out, which was too long.

Joseph Oste 
Rating:
3.0

Uhaul was full of dog hair

LACHELLE JOHNSON 
Rating:
3.0

24hr storage access

Karlisha Mccauley 
Rating:
5.0

She’s serviced very nice

BRIAN NGUYEN 
Rating:
5.0

Staff were extremely pleasant and easy to work with. Very good experience over all.

JOSHUA ERNST 
Rating:
5.0

Customer did not leave a comment.

Jason Clayton 
Rating:
5.0

Customer did not leave a comment.

KEITINA COSBY 
Rating:
5.0

Parking too close to the gate. Hard to get out the gate. Thank you.

DEIDRE DAWSON 
Rating:
4.0

Do not list 0900 as a pickup time as the staff doesn't arrive until 0900 and need time to properly check-in and sanitize vehicles returned overnight/over the weekend.

Teddy Tatum 
Rating:
4.0

Well, not to seem like I'm nitpicking or anyting, but, when I ordered the truck I failed to remember to ask about a dolly. So that was actually my bad, but there was no mention of it from there and eat or so they may have not had any available. That's actually my fault for not asking cuz it sure would have made things easier. But this is the second time in less than three years that I've done business with this location and they've treated me well both times. So kudos to Deborah.

DANIEL BERNINGER 
Rating:
1.0

Interior was filthy, amount on gas gage was incorrect and was charged incorrect amount upon return. Will not rent from this location ever again.

CHRISTINA DILLON 
Rating:
5.0

Customer did not leave a comment.

Sydney Andra 
Rating:
5.0

Customer did not leave a comment.

Chloe Thomas 
Rating:
4.0

didn't like that my car had to go to a random parking area outside the u haul area,

TRACY PARKS 
Rating:
5.0

Customer did not leave a comment.

clarence helms 
Rating:
4.0

Had to wait at the gate for 30 minutes-Deborah let us know we were only reserved, but still had paperwork to do, plus she had to sell me a lick for the unit. It would have been nice if that was all prearranged before arrival, but Deborah was very helpful.

VANESSA SHARPE 
Rating:
3.0

The inside of truck was dirty, black grease on seatbelts & a/c went in and out entire trip

Alison Wint 
Rating:
5.0

The app would not work for this location. Made it difficult to get the truck and check out. Thankfully the person renting it was attentive to our needs.

LESLIE BOST 
Rating:
5.0

Customer did not leave a comment.

Paul Thompson 
Rating:
1.0

Dropped off at a different nearby location due to the fact this one was only a locked storage facility business.

Toni Harris 
Rating:
5.0

Customer did not leave a comment.

Stacy Miller 
Rating:
1.0

Customer did not leave a comment.

barney ross 
Rating:
3.0

Customer did not leave a comment.

adriane brown 
Rating:
5.0

Very nice response from management in taking care of our needs. Smooth pickup and return. No issues. Thank you Deborah. Well done????.

William Joachim 
Rating:
5.0

Customer did not leave a comment.

Kirstie Carter 
Rating:
5.0

Customer did not leave a comment.

Phil Frazier 
Rating:
5.0

Helpful, friendly personnel

mark braisher 
Rating:
5.0

Customer did not leave a comment.

Michael Ray 
Rating:
5.0

Customer did not leave a comment.

James Adams 
Rating:
5.0

Do not put accessories in the trucks. The seal was broke because my furniture shifted and i was charged for equipment i specifically said i didn't want. Plus it took up the same amount of space as a refrigerator. I didn't not receive the full cubic space i paid for in my purchase. This fault is on uhaul policy not the location.

Carla Gay 
Rating:
3.0

I guess the location wasn’t bad but the person calling to set up the place, as my chosen spot not available, never told me it was a storage facility. We spent 15 min driving around, ended up at another location. He called in and found where it was.

Kyle Fortune 
Rating:
5.0

I have never used U-Haul before. Debra was informative and friendly. It was a simple process made enjoyable thanks to her. Also, always buy the higher level insurance! You never know what could happen.

Rikki North 
Rating:
3.0

Stop using that location this woman doesn't want to be bothered

Bobbie Richards 
Rating:
5.0

Customer did not leave a comment.

Zachary Wright 
Rating:
4.0

Customer did not leave a comment.

Anna Gregory 
Rating:
5.0

Customer did not leave a comment.

Shawn Hairgrove 
Rating:
3.0

Customer did not leave a comment.

Chris Foster 
Rating:
4.0

Include a ramp option for any moving van that meets or exceeds your 29" bumber. Drop your mileage price and increase day price. Especially on such a new vehicle.

Zachary Champion 
Rating:
3.0

Parking the biggest truck in the hardest area to get out doesn’t make sense.

Christina Crowl 
Rating:
5.0

Miss Debbie that was working at the location was extremely Knowledgeable and helpful definitely one of the best representatives I’ve met

Michael Bender 
Rating:
5.0

Customer did not leave a comment.

justice brown 
Rating:
2.0

I really hate to give this location the rating the day warranted. The manager deserves an above average rating for trying. When we were finally able to reach him, he was extremely helpful and tried everything he could to get it worked out. The unfortunate string of events that happened at the facility with the employee onsite was very poor to say the least. Renting this uhaul via the mobile app was an absolute nightmare! Something I will never do again!! Uhaul did give me a $50 credit for the trouble, however, you cannot put a price on the time that was lost. Because the wrong vehicle was placed outside the gate for pickup at 6:00 a.m., my daughter, who was helping me, was caused to be late for work and docked pay. I needed the truck for merely 1 hour and intended to pick it up at 6:00 a.m., move my one large item and have it back to the facility by 7-7:30 a.m. and my daughter was to be at work by 8 a.m. Because it took until after 8:30 to even get the correct truck, then we had to drive to another facility 20 minutes away to get the dolly (which we had ordered with the truck that was not there), it was well after 10:00 a.m. before we could complete the task. Thus she was late for work and docked. If I ever have the occasion to have to rent from Uhaul again, the mobile app will not be used by me. There is something to be said for dealing with hands on customer service. Great idea, but in this instance it was an absolute fail.

Shiela Gilley 
Rating:
5.0

The woman who helped me at this location was so nice! Very informative and great customer service! Will definitely reccomend for anyone needing a uhaul.

Heather Grundy 
Rating:
5.0

Debra was excellent at providing quality service. This is a great location for us. We will definitely use your services again. A big kudos to Debra.

Lily Blackmon 
Rating:
5.0

The lady in the office was extremely helpful. Everything worked out great! No need to change anything

Lesta Spain 
Rating:
5.0

Very friendly, informative, and outgoing! We definitely would use this location again in the future.

Tracy Pugh 
Rating:
5.0

Customer did not leave a comment.

David W Jarboe 
Rating:
4.0

I was glad to see She the manager was as concerned as i was about the safety of the trailer. she told me she would have it checked over before renting it. A

john leyendecker 
Rating:
5.0

Debra Hernandez was outstanding.

eric cockrum 
Rating:
5.0

Keep up the good work. Friendly and easy to work with. They went above and beyond. Highly recommend

KEVIN DURANT 
Rating:
5.0

Everything was beyond expectations. Truly top notch customer service from American Self Storage!

Brad Anderson 
Rating:
5.0

Customer did not leave a comment.

TIFFANY KING 
Rating:
4.0

Customer did not leave a comment.

elena remirez 
Rating:
4.0

Customer did not leave a comment.

gloria cornell 
Rating:
5.0

It was a pleasure doing business with you. Great service!

BARRY STAFFORD 
Rating:
5.0

Front wheels need to be aligned, steering wheel stayed to the left as I drove down the highway. Overall very satisfied, glad I bought the optional insurance!

Earl Riggs 
Rating:
3.0

Dropped it off at 8 so no one was around but I found the Uhaul dropbox easy enough. My problem with this location is it wasn't the easiest to find. Google was way off when I entered in the location, place wasn't lit up at all to find it from the road, and when I did find it the driveway was a pain to find as well. I travel a lot so I can navigate well enough but this was such a pain.

austin towne 
Rating:
5.0

Customer did not leave a comment.

Nora Cully 
Rating:
5.0

Customer did not leave a comment.

Kathi Mutchler 
Rating:
4.0

First location designated as drop-off location was apparently closed when I arrived, which translated into a monumental pain in returning the truck. Had to contact U-Haul customer service to obtain a new drop-off location with under 20 min to get the truck back in time.

Corey Ecton 
Rating:
4.0

Customer did not leave a comment.

GERARD SMERKA 
Rating:
5.0

convenient and quick service

Gregory McIntosh 
Rating:
3.0

Customer did not leave a comment.

Brian Chinn 
Rating:
5.0

Customer did not leave a comment.

Kathryn Blackburn 
Rating:
5.0

U Haul staff & Equipment were excellent.Staff at this location where prepared to handle any situation.A Job well done by Debra.

John Baker 
Rating:
5.0

I tried your self service app. I submitted pictures. Then it simply said " Sorry we cannot rent to you at this time. I will NEVER use Uhaul Self Service again. TERRIBLE!!! My only "salvation " was that the Office clerk was still on duty to help me

DON DEWALD 
Rating:
5.0

Customer did not leave a comment.

brandy sparks 
Rating:
5.0

Customer did not leave a comment.

Erin Marshall 
Rating:
5.0

We had a great experience with our haul dealer

ROGER MINATRA 
Rating:
5.0

Customer did not leave a comment.

Steve Weems 
Rating:
5.0

Customer did not leave a comment.

Christopher Chilian 
Rating:
4.0

Customer did not leave a comment.

Steven Blaylock 
Rating:
2.0

Customer did not leave a comment.

WHITNEY BALLOU 
Rating:
5.0

I was charged for gas when I had filled the truck back to where it was. The representative was amazing and really nice, however I filled the tank up and should be refunded the gas charges

Michael Hannah 
No reviews have been submitted for this location.

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