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Bridgett p
Customer Reviews for American Self Storage #19
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sue was so kind and made the process super easy!!!
Taryn ESue helped us with our rental. She was polite, informative, and explained process. If ever in need of a rental truck to move, this place is the one. Thank you. Michael & Mary Browder
Michael BNothing, Sue provided excellent customer service!
William HSue goes out of the way for her customers have worked with her multiple times and will continue to as needed great experience 👍
Christopher PNothing really it was fast and easy and the customer service was great
Idrena DGREAT CUSTOMER SERVICE
ROCKY TKeep up the great work. My U-Haul representative was courteous was above and beyond helpful even went out in the rain to connect the tow dolly that I rented. So I give her a plus for customer service and friendly attitude she was great.
John FEverything was great except the mobile check in. I don't recommend doing that unless you have to. It makes you jump through alot of extra hoops which takes more time, as well as makes it confusing when dropping off because it will say where to drop your keys in the drop box and then ask you to take pictures of the inside and outside of the truck after that so don't drop your keys off till you know it's complete.
Megan MGreat Customer Service
Robert RI used the fuel estimator to return the fuel to the original mark and when I received the final invoice there was 3 additional gallons added to the ticket. I verified prior to using the truck and after I refilled the gas that it was correct and accurate. The truck was clean and ran fine but smelled of exhaust in the cab.
lilly wThe lady was nice and professional, but it was not at 3/4 tank when we received the truck and I only drove it 42 miles and I have a receipt for pumping gas and she STILL charged me for 4 extra gallons? For $15 dollars? Using extra premium I see.
Emerson MCheck in took forever. Over 2 hours that we didn’t have. The woman on the phone was rude and not very helpful.
Jason Vjust need to put a handle on window so you can roll it up or down effortlessly. Knob is missing. Lady was very nice and accommodating.
Rosemary DWonderful experience thanks to Ms Sue in the front office at this location . We will be back .
Jennifer SThe lady doing the rental made me feel dishonest when she questioned my picture on my ID.
ROBERTA MNot one thing!! 😎
ROGER LN/A
Jaqeulin CAccess to Trailer Jack in the security box outside
RICKY CStaff communicated well when my trailer was going to be late. We arranged the pickup for the next day. Very pleasant staff.
Andy MSo smooth and friendly!!
Sheryl HHead light on driver side low beam was out for the time of picking up truck. High beam had a short every time going over bumps one light come on the other goes out.
Lisa KThis was the best Uhaul experience I have ever had. Sue was absolutely wonderful and very knowledgeable. As long as I live in this area I will always use her for my uhaul rentals.
Stephanie JAWFUL
Hanna HI believe her name was Sue and she was wonderful. Very nice and helpful.
Stephanie JThe owner is a joy to deal with! Love her!
Raynie VBest customer service ever! Thank you
Tamara FNo improvements, location is great, friendly and well organized & stocked. 5 stars
Anthony BNo problems at all! And the property manager was nice as could be and very helpful.
Tabatha FThe trailers need a hand crank. Require the renter to bring a lock of your choice to lock it so that no one can hook up and off. They must also insure it. Just a friendly idea. Our experience at the location we rented it from was amazing!!! Thank you
Peggy LExperience was good. Sue, the site manager was a pleasure to work with and explained everything clearly.
Arthur CThe lady was very nice and knowledgeable. She was very down to earth. I want to thank her and U-haul for a great experience!!!
Will SThe equipment was great and Sue was amazing.
Randy VSue the manager was so incredibly rude to myself and my husband. Threatening to cancel our reservation multiple times and trying to force us to pick up sooner than we were able to and hours before our reserved time. Even though the time was available when we booked she wanted to have us pick up 4 hours before but we were not able to due to working. I will never use U-Haul again because of her. She threatened to cancel our U-Haul over the phone and in a text to me. Then when we arrived to pick up and we’re not late we were actually early she was so rude again! The first word from her to me was “what” instead of hello or something. She walked away from me and went inside and had her closed sign up at not even 7pm. 7pm was our pick up time. She told me to communicate with my husband and not her. I will probably call corporate if no one responds to the review.
Paige KSue was absolutely wonderful to work with. Would not hesitate to rent from this location again! Thank you so much!
Robert RSue is awesome
Johnny HI am still waiting on a call from U-Haul in regards to my drop off location and issue with that manager. 405-885-2722.
DASHA MCustomer service was excellent at this facility.
Gregory KQuick and easy, convenient return.
Robert MThe lady who assisted me with renting my truck was exceptionally kind, professional and so helpful. I cannot say enough good about her.
Timothy SGreat experience! Sue was very helpful!
Susan NI have never been through, so rudely and with such disrespect, but any business I did nothing wrong. I brought my rental back clean with gas and before the end of the time that I had rented it for I was told to go to another U-Haul dealership. In the future not there. I don’t understand. I did nothing wrong that lady Sue is so rude. She probably runs off a lot of customers if I had actually brought it back late or dirty or crashed or without gas I could understand her being that way to me, but I did absolutely nothing wrong, I will not go back there again and I will tell all my friends are ready Holst to never go there
Jason BBe sure all safety equipment is properly hooked up on trailer.
Kim Hgot great service and truck worked as agreed
Chad FSue was patient and kind in teaching me everything I needed to know to get my move done safely. She is the main reason I will be back for all of my needs.
Alissa MThis location was the best I have ever experienced while using a Uhaul.
Debra WStaff was not very friendly. Customer service is very important. Need to work on communication skills.
John RI said yes to recommending this location to a friend for convenience reasons BUT they may get a little frustrated with the management. I felt management was impatient when it came to confirmation and considering I haven’t done the online checkin before, she was not very informative and communication became challenging when it wasn’t convenient for her.
Annalise SSue was incredible
Kanaan GGreat customer service. Rented from different location and had bad experience. Ranchwood location is awesome
Beverly MVery nice lady
Tanita FVery enjoyable drop off
james mI will be using this location again soon sue was very helpful and kind person I hope she is there on my next time thank you
neal wSee above
brenda dI have came back to this location (even though it was farther) just from my previous experience. The customer service here is unbeatable!
Citlalli SNothing
Taraiza BLady that managed the place was very nice and very kind.
Jane INothing
Randolph YN/a
Tracy CKeep doing great work
Ralph PGreat experience!
James MKeep up the great work
Ralph PFabulous, kind, and patient service by the lady behind the desk. My first time renting a uhaul and she went through everything I needed to know about the truck
Ethan HShe's was amazing and went above and beyond tyvm I will never forget u
Allevon S