Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tire on van was almost flat, oil change light stayed on, mileage was not visible because of those lights, employee insisted on charging me insurance despite my insurance company covering rentals, employee was rude though he did re-inflate the tire. He insisted that he did not represent UHaul but only rented them. Overall, not a good experience although the van did get the job done.
Fuel was only less than 1/4 full when I picked it up, necessitating two trips to the gas station. Not good service!
Donna S
Rating:
5.0
Leave it alone
Paul B
Rating:
5.0
Awesome service. Great owner.
Bradley S
Rating:
3.0
That was the dirtiest truck I’ve ever rented from U-Haul
There was dirt all over the floor, ashes cigarette ashes on the steering wheel in the windows. They must the last person that rented that truck must had a dog in it, because there was dog prints, all in all the windshield and the windows. I suggestion is to clean the trucks before you rent them the next time.
Josephk C
Rating:
5.0
the man that was at this location was extremely polite and helpful and acknowlegable about the car transport and even though he can only walk with a cane he came out and made sure everything was attached correctly and all the lights were in working order and all was well and made sure i had all my questions answered before departing this location and when i returned the next day he was still helpful and very polite, thank you for a great experience
jason a
Rating:
5.0
Customer did not leave a comment.
Abram C
Rating:
5.0
I was very upset that I had to wait 2 hours at a gas station for a new mirror because the other fell off because the equipment was not well kept.
Esau R
Rating:
4.0
Customer did not leave a comment.
William B
Rating:
4.0
Location was good. Friendly. I didn’t like how they hook up the trailer for you. If it comes off I’m responsible so i think they should let people hook there own trailer up.
Fancy P
Rating:
5.0
Customer did not leave a comment.
ALICE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard S
Rating:
5.0
Customer did not leave a comment.
Marvin D
Rating:
4.0
Customer did not leave a comment.
Keith J
Rating:
5.0
Manager was very very professional.
Larry W
Rating:
5.0
Customer did not leave a comment.
Jenean F
Rating:
2.0
When we arrived to pickup location we were told the truck was on empty and we needed to go get the truck filled BEFORE we hooked up the trailer. We spent $93 on gas. I even called and reported all of this. After the fact and once trailer was hooked up guy said just return with 1/4 tank we gave you a $24 credit. When we turned the truck in. The girl in Fanning Springs said we were getting another $70 credit and showed me in the paperwork that we would be getting $70 extra because of the empty truck and amount of gas in truck upon return as well as circumstances at pick up location!! Today I see we got $50 more!! Not $70!
Not a good way to deal with regular customers!!
I will be checking elsewhere next time!! Not happy with the way we were dealt with!!
If your people are too lazy to drive across the street to fill a truck then they should not be allowed to deal with customers and make them do their job!!
Not happy at all with my experience or the way your company treats their customers!!
Moving is stressful enough without being conned by a greedy corporation!!
Patrick O
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
Customer did not leave a comment.
Mandie D
Rating:
5.0
Customer did not leave a comment.
Curtis H
Rating:
5.0
Customer did not leave a comment.
Josephine G
Rating:
5.0
I have used American Mini Storage for my Uhaul rentals for a few years now and I like that they have had the same staff James and Eric, and that they are very pleasant and helpful. I also like that they are open for business 7 days
GiGi A
Rating:
5.0
Customer did not leave a comment.
Jonathan T
|
Overall Experience
Rating:
5.0
The office staff were very helpful and friendly. It was a very wet rainy season in Florida this year and all of our items were safe and dry. No issues with any insect pests, everything was sealed. I would recommend this storage facility to anyone.
Matt H
|
Overall Experience
Rating:
5.0
Everything was fine!
Cedric H
Rating:
5.0
Customer did not leave a comment.
Judith F
Rating:
3.0
There is one employee (who opens the store) is in need of customer service training.
Every time I have dealt with him he is rude, no eye contact, very uncomfortable to deal with. This time, i waited outside for 10 minutes for him to open the door. When he finally came, no apology, nothing.
Kelly J
Rating:
3.0
The equipment ran just fine! However, It had not been cleaned before we took over. There was literally trash in the back of the box. (I took pictures if you want to see it) We had just rented another truck the week before up in Jacksonville and it was "perfect". Besides needing to be clean, there was an odd windshield deformation right in front of the driver! Looking through this area was like looking through some "wavy-glass". To see clearly, I would have to lean over into the middle seat area. Pretty frustrating. Fortunately, I didn't have to drive it any more than a total of three hours. Everything else ran as it was supposed to run.
Victor S
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
3.0
Customer did not leave a comment.
Vickle E
Rating:
5.0
Customer did not leave a comment.
George H
Rating:
4.0
Customer did not leave a comment.
Barry S
Rating:
5.0
I have been using this location for a few years now for uhaul rentals and storage units; and the staff James and Eric have always been professional and helpful with our needs. We have always had a pleasant experience and plan to continue to use this location.
GiGi A
Rating:
1.0
Really bad costumer service. Two guys with out feeñ of working ³³
Daniel C
Rating:
5.0
Customer did not leave a comment.
christopher d
Rating:
5.0
Customer did not leave a comment.
Ashley D
Rating:
5.0
Excellent service! Thank you!
Clarke R
Rating:
5.0
Customer did not leave a comment.
Joel S
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel S
Rating:
3.0
Once we received the truck it was in okay condition. The front was not clean and you could tell the back of the truck was not swept out. Once I was finished with the truck I had put $25 in gas into the tank to make sure that I was at the 5/16th mark so I would not receive the gas fee. When I was dropping off the truck, he said that we were at 1/4 of a tank and charged us $19 for gas. I find it very weird how I was at a 1/4 of a tank when I filled out gas into the truck to make sure it was above that line. I would like to see the pictures the Uhaul representative took of the gas gage. Worst Uhaul experience I have had so far.
Courtney A
Rating:
5.0
Thank you
Beverly A
Rating:
5.0
Super clean, very good looking property. Great location. Extremely helpful staff. Best storage experience honestly!
Heather W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbie H
Rating:
5.0
Friendly, quick and helpful. The second time I have dealt with this location and was very pleased again.
Joseph F
Rating:
5.0
I can’t remember the gentleman’s name? But he was very friendly and helped make my rental a very easy process. He even helped me hook up and un-hook the trailer I used. Highly recommend American Mini Storage for U-Haul rental need’s!
James K
Rating:
4.0
Experience was wonderful and great
elsie m
Rating:
4.0
This was not the location I was supposed to drop off at I had to drive for over an hour to find someone to take my return. My return place flat refused to come to the drop off location to take the trailer
Nancy L
Rating:
5.0
Customer did not leave a comment.
Desa'rae C
Rating:
5.0
Customer did not leave a comment.
Melissa W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAMUEL M
|
Overall Experience
Rating:
5.0
James and Eric are amazing...very friendly..and I love the pick up truck.
I love the automatic high beams for night time..
thank you again.
Ruth N
Rating:
5.0
Customer did not leave a comment.
Rebecca C
Rating:
5.0
Customer did not leave a comment.
Rebecca C
Rating:
5.0
Always a pleasure coming to this location. I believe his name is Eric and he is always calm, courteous, and helpful whenever we have a need to rent a trailer.
Georgette C
Rating:
5.0
the guy was very nice and hard working.
Ruth N
Rating:
5.0
Customer did not leave a comment.
Francis C
Rating:
4.0
Customer did not leave a comment.
Martha G
Rating:
3.0
This was the only location, an hour away to rent a 5’ x 9’ trailer to carry my Harley Trike for an upcoming trip.
I don’t smoke but I guess those in the facility do.
I rented a single axle trailer and when I picked it up, I was told that “If the tires blow, to make sure they are replaced with Radial Tires!” This then prompted me to look at the tires and see they were wore beyond an acceptable level, and yep!. Our 10 day trip took us from FLorida, to Buffalo and back to Florida. On day 1, while driving through SC I stopped to get gas and noticed there was a Chunk of driver’s side tire missing. I wish I could attached pictures to this review but I am not allowed. So with a family of 5, and 2 dogs, we waited for roadside service which was a 2 hour delay. When they arrived, I asked about replacing the other tire but they chose not to.
While in Buffalo a few days later I noticed the passenger’s side tire was losing air. I pumped it up to discover an obvious leak coming from the bottom of the worn out tread. There were no puncture, it was because the tire was old. This time Rusiniak’s showed up, fixed the tire (meaning installing an new radial tire) and this is when I learned I should have never been allowed to drive with a mix of Radial and bias ply tires. If you rent any equipment from U-haul, check it over thoroughly. Any one of these tires blowing out on the road could have caused a major accident injuring myself, family or nearby travelers.
Need to maintain the equipment better. When I returned my trailer I learned and saw a similar trailer in which I was told words to the effect of “ hey, yours is pretty good, that one over there, the axle broke.”
Jeff G
Rating:
3.0
Customer did not leave a comment.
Wendy L
Rating:
5.0
Customer did not leave a comment.
R S
Rating:
5.0
Customer did not leave a comment.
Philip M
Rating:
4.0
Lunch hours were unusual at this place, virtual checkin and pickup would be nice
Elijah C
Rating:
5.0
Customer did not leave a comment.
Charles H
Rating:
5.0
Customer did not leave a comment.
Victoria C
Rating:
5.0
Once I was finally able to find a place that actually had a truck everything went great. But I made a reservation at one store who then called me telling me they were going to move my reservation to a store 30 minutes away because they didn’t have the truck I reserved. Then I arrive at the store they transferred my reservation to and they didn’t have a truck either. The last store another 30 minutes away finally had the truck so I wasted an hour and a half on a day I had a lot to load and a long drive the next day. U-Haul was good about compensation and I thank them but what’s the point of the reservation system then…
alex l
Rating:
4.0
Customer did not leave a comment.
William K
Rating:
5.0
The gentleman who helped us was great! It was a super easy and pleasant experience
Lauren V
Rating:
5.0
Customer did not leave a comment.
Janet W
Rating:
1.0
Racist and misogynistic white men I don't recommend any woman if color come to this hell hoe.
FRANCELLIA H
Rating:
5.0
Customer did not leave a comment.
DORIS S
Rating:
1.0
I return my vehicle back on time and did it online as well and was still charged for longer days because the people at the location didn’t closed it out until 2 days later. Which shouldn’t be my fault.
Sheena C
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
christopher f
Rating:
4.0
Didn’t go in so I don’t know
Joe L
Rating:
5.0
Customer did not leave a comment.
Reynaldo F
Rating:
1.0
When asked about why it cost so much for a 40 mile trip and 4 hours he said idk I didn't make the reservation.
No help whatsoever.
Amanda L
Rating:
3.0
Customer did not leave a comment.
SHERI A
Rating:
5.0
Dry efficient and Curtious all around Great Service
EDWARD E
Rating:
5.0
Customer did not leave a comment.
JASON A
Rating:
5.0
From beginning to end the service was great. The trailer worked wonderfully for towing our vehicle. Everything we needed to know was communicated well. The gentleman who checked us out was very personable and made sure to understand our needs and get us on the road without any unnecessary delay. I will be using this location again for my rental needs.
Steven B
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
4.0
Customer did not leave a comment.
Judson R
Rating:
5.0
I tried to rent a trailer in Tampa and both locations were not very helpful. Palatka location was very good.
Lance R
Rating:
4.0
Customer did not leave a comment.
Demetra J
Rating:
5.0
Customer did not leave a comment.
Tawanna A
Rating:
1.0
Picked up at 2:15 on a wensday brought back at 2:30 on Monday and they charged me for 6 days I rented it for 5 days
Gerald M
Rating:
5.0
Customer did not leave a comment.
Janel A
Rating:
5.0
Customer did not leave a comment.
Vincent N
Rating:
5.0
I think I haul needs to check their tires more often to have mating sets and pay close attention to the dates on the tires. I also think that customers that rent almost on a monthly basis should be given a better rate.
jim l
Rating:
5.0
Customer did not leave a comment.
Duarte S
Rating:
5.0
Customer did not leave a comment.
Kenneth T
Rating:
5.0
Customer did not leave a comment.
Judith F
Rating:
5.0
No one at the first appointment location. Waited for 30 minutes and called the U-Haul customer number and she made an trailer reservation at a different location about 5 miles away. This was a little inconvenient but I am satisfied with the results .
Alfonzia M
Rating:
5.0
Customer did not leave a comment.
Anita W
Rating:
2.0
The guy that works there with a cane is very rude and disrespectful to me and my family I lost my key and was gonna cut my own lick off so I could get into my unit, and he slammed open the office door and said if I brought my cutters in the fence he would call the law on me but I could pay him $25 to cut it hisself . I'm sorry but it was my $9 lock I feel if I wanted to cut it I should of been able too. I'm just saying so maybe he needs at attitude ajustment or a new line of work but office is not his line I was also in there before that and the way he talks to the customers is just plain out rude .
Jennifer H
|
Overall Experience
Rating:
1.0
Poor customer service calling corporate
General R
Rating:
4.0
Customer did not leave a comment.
Tonishia C
Rating:
5.0
Customer did not leave a comment.
Harold C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noemi M
|
Overall Experience
Rating:
3.0
Probably not this location's fault but instead the system's. I asked for another day on Wednesday before picking up the truck on Thursday. I was told the truck was due back on Monday by 10 and that I would be charged an additional 40 bucks, which was fine. The truck was dropped off on Sunday before the Monday it was due; however, the new drop-off date was not entered into the system. I was charged 50 bucks instead. Not happy!
Chandler H
Rating:
5.0
Good trip and no issues
Scott W
Rating:
5.0
Customer did not leave a comment.
MICHELLE R
Rating:
4.0
Customer did not leave a comment.
Katherine B
Rating:
2.0
The personnel here would not assist me in unloading the car from the dolly. They told me this was not a company location and that if I needed that assistance, I would have to drive to a location 30 miles away, Once the car was off the dolly, They could unhook it from the tow vehicle.
Gerald C
Rating:
5.0
Customer did not leave a comment.
Bruce H
Rating:
4.0
Good job
Larry W
Rating:
5.0
Nothing. UHaul representative was very personable.
john M
Rating:
5.0
Fast friendly with exceptional service.
Stanley G
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
1.0
I'm completely discussed with this facility. I went to tent a truck but told him I didn't need it till around 5 pm. He forced me to rent it right then. I asked when the truck had to be returned was told 24 hrs. I explained I needed it till 6 pm the next day not 3:30 he said that was fine as long as it was before they closed at 6. I asked if there would be an additional charge. He said no as long as it's back by 6 . Once I got there he told me I had to pay a whole other day ad I returned it after 3:30. He lied & manipulated me ! This is why I didn't want to rent it until after 5. I don't think I should have to pay a whole other day for just a couple hrs & had he done what I asked to rent it after 5 it would have been just 24hrs. This is completely wrong & I was lied and manipulated.
TeriAnne W
Rating:
5.0
Customer did not leave a comment.
Lisa F
Rating:
5.0
Would recommend for all your moving and storage needs!
WENDY F
|
Overall Experience
Rating:
5.0
I had a wonderful experience there, my only complaint is that I’m a night owl and needed access later at night but couldn’t gain access. Otherwise I’m very pleased and will utilize this storage again if i ever needed to.
Amber D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert T
|
Overall Experience
Rating:
5.0
Perfect solution for me! Clean and no bugs either! Price was reasonable as well!
Rosemary F
|
Overall Experience
Rating:
5.0
I wish I could remember the guys name that took my reservation because he gave me some of the best customer service I’ve ever gotten. Period. He even went out of his way to look for something to help me load a 4wheeler in my truck because I forgot ramps. He was very helpful the 3 times I was there. As was another gentleman that was there with him when I checked out. I’ve used several mini storage type places in the past, most with less than desirable staff but these guys are awesome. He’s a big bearded guy wish I could remember his name.
Clinton G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise R
|
Overall Experience
Rating:
5.0
Rats ate up some of our things. rat poop was every where
RCMA A
|
Overall Experience
Rating:
5.0
Very pleasant to deal with! Loved the clean & security of facility. Pricing was better than most! I highly recommend American Mini Storage ! Thank you for your service during a stressful time in the world and in our personal life)
MITCHELL G
|
Overall Experience
Rating:
5.0
They were very helpful every time i needed assistance. I am just a college student, so having adults to help me in the right direction with this situation was very relieving. Well recommended!
Ashley K
|
Overall Experience
Rating:
5.0
The office staff is the best went over and above to help me get the unit I needed
Sherryl L
|
Overall Experience
Rating:
5.0
Thanks for everything. If I need storage in the future, I will be back.
JUDITH O
|
Overall Experience
Rating:
5.0
Excellent customer service and helpful staff.
Russell H
|
Overall Experience
Rating:
5.0
No, my items were damaged in climate controlled unit that I paid double the price for; definitely wasn’t pleased. Staff was friendly but more focused on upselling locks for the unit.
Genesis C
|
Overall Experience
Rating:
5.0
We have been paying for this storage unit for more than 3 years spending collectively over $2500. We were hoping to pay a pro rated amount to cancel our service and empty our storage unit. Instead, Eric made my mom pay the full month rent at $75. I will never recommend this place when they value money over service. Eric said we do not pro rate storage fees. This is the simple consequence to his action. I have already left a negative Yelp Review and will move forward with a negative Google review as well. Hope the small amount of money was worth it.
JONATHAN H
|
Overall Experience
Rating:
5.0
James & Eric, the office staff, were always very responsive, respectful, & helpful the entire 7 months that I needed to access my unit. AND, the restroom was always clean & well stocked! Thank you James & Eric for making an otherwise difficult 7 months less stressful than it could have been.
Ida L
|
Overall Experience
Rating:
5.0
Excellent location and great access!
Van H
|
Overall Experience
Rating:
5.0
Wonderfully professional and kind. Appreciated the convenience of paying by phone. Should I ever need a storage facility again I'd return.
KIMBERLY W
|
Overall Experience
Rating:
5.0
We will recommend this business to family and friends.
LAURIE K
|
Overall Experience
Rating:
5.0
Really clean and nice facility. Friendly staff as well.
Mitchell C
|
Overall Experience
Rating:
5.0
Awesome place. I had an inside, air conditioned locker, so working there, when I had sorting, packing, and retrieving to do, was always cool and pleasant.
BENJAMIN L
|
Overall Experience
Rating:
5.0
thank you
Lewis M
|
Overall Experience
Rating:
4.0
Okay price wAs a bit high for size in my opinion.
JACOB M
|
Overall Experience
Rating:
1.0
Very dishonest and lack of follow through with communication via email and hard mail. Never had a problem with a storage facility until this one. Moved to another location nearby which is MUCH better!
PHILIP T
|
Overall Experience
Rating:
5.0
The unit i rented was for someone else's use...but i loved the way they kept me informed of monthly payments...
WILLIAM A
|
Overall Experience
Rating:
5.0
Very good service very friendly
DAVID S
|
First Impressions
Rating:
4.0
Everything went very smoothly, nice and polite. Units and office are very clean and well taken care of.
Privacy R
|
First Impressions
Rating:
5.0
THe Guy was nice professional and funny
Privacy R
|
First Impressions
Rating:
5.0
The storage unit is clean, easy to get to, and fits our storage needs. The staff are friendly and helpful. Thank You.
