Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect pickup, rental experience, and drop off. I come here for my U-Haul rental/reservations. Thanks Donald!
Michael C
Rating:
5.0
Truck was clean and well maintained. Check-in and return process was excellent.
Michael C
Rating:
5.0
Customer did not leave a comment.
Bob C
Rating:
5.0
Customer did not leave a comment.
Kim A
Rating:
5.0
Seamless process. Professional service from beginning to end. Thanks Donald!
Michael C
Rating:
5.0
Truck was perfect for what I needed it for. Thanks!
Michael C
Rating:
5.0
A+ experience.
Michael C
Rating:
5.0
Customer did not leave a comment.
Carl S
Rating:
5.0
Everything was perfect.
Kacey W
Rating:
5.0
Customer did not leave a comment.
LaVerne B
Rating:
5.0
Customer did not leave a comment.
Cody C
Rating:
5.0
Customer did not leave a comment.
john e
Rating:
1.0
Four units were broken into including mine. To find out there are no cameras in the back only the front. Also someone is supposed to check the premises before leaving no one called to tell me that my unit was broken into so how long were they not doing there job by checking units or property.to make sure they are secure. There are mice droppings in my unit to find a dead mice in my unit.They didn’t refund anything back to me after my property was taken from my unit. I would not refer anyone and very disappointed and dissatisfied.
MELANIE B
|
Overall Experience
Rating:
5.0
Very nice, clean and helpful staff- would definitely rent again- highly recommend! Great location
Kevin T
Rating:
5.0
Thank u so much ! Excellent location, friendly staff and great customers service!
HERMES G
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
5.0
Friendly team. Well maintained equipment.
Mark N
Rating:
1.0
Remote online pickup and return was unnecessarily cumbersome with incessant photos required and delays with the need for a verifier second point of contact that was not explained as a necessity beforehand. In addition, completing the rental online was dependent on cellular service, which was intermittent in the Uhaul location. This was, by far, my worst Uhaul experience.
Thomas R
Rating:
5.0
The storage facility wasn't open at the time of the scheduled reservation pickup. Messages left on the company’s voice-mail were not returned.
Leticia S
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Miguel D
Rating:
5.0
Donald was very accommodating and I was very happy with the rental experience.
page b
Rating:
5.0
Easy drop off
Bill V
Rating:
4.0
During the check out I would like to have known where additional charges could be added, such as for ‘unfolded blankets’. I was blindsided by such a silly charge without any warning beyond having to pour over paperwork.
Richard U
Rating:
5.0
Customer did not leave a comment.
Dedrick W
Rating:
5.0
Can't think of anything excellent customer service and a very pleasant experience Nova road pick-up location also very professional.
James P
Rating:
5.0
Super fast checkout and great help hooking up the trailer.
Charles P
Rating:
5.0
Great customer service
Fentress P
Rating:
5.0
Customer did not leave a comment.
Charles P
Rating:
5.0
This was exactly what I needed. A price affordable storage option in Kennesaw. I’ll be back soon!
Samir D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven F
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Customer did not leave a comment.
riji c
Rating:
5.0
Keep getting 10’s
Susan G
Rating:
5.0
Customer did not leave a comment.
Ulrich S
Rating:
3.0
This location was advertised online as being open on Saturdays until 4:30 pm and when I arrived just before 4 pm there was no one there. Another customer arrived just as I did and it appeared he was wanting to rent or obtain a storage space and he was disappointed that the location was not open as advertised online as well. This location should update its online site to reflect it's actual hours of operation so that customers can properly handle business and not arrive only to find the location is closed.
Paul D
Rating:
5.0
Perfect
dennis s
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
This was a very smooth rental experience. Thank you!
Kenneth L
Rating:
5.0
Customer did not leave a comment.
Iris P
Rating:
5.0
Customer did not leave a comment.
Edward E
Rating:
5.0
Customer did not leave a comment.
Namara G
Rating:
5.0
Customer did not leave a comment.
Lennis G
Rating:
5.0
Fast, simple, easy and pleasant folks. Everything I could hope for.
Joshua K
Rating:
5.0
Great service, and excellent experiance
JOEL M
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
Connor R
Rating:
5.0
Great customer service from Donald!
Bretina S
Rating:
5.0
Customer did not leave a comment.
Doyle D
Rating:
5.0
Customer did not leave a comment.
Billy B
Rating:
5.0
Great and friendly service
ADAM R
Rating:
5.0
Friendly and professional staff.
Javier V
Rating:
5.0
They went above and beyond to make sure that my rental was as easy as possible. If I need another rental, I will not go anywhere else.
Aaron K
Rating:
5.0
Customer did not leave a comment.
Logan V
Rating:
5.0
Dropped off after hours because I was staying in motel that had very limited parking did online chat with Gordon who was very helpful with after hours drop off process
Kevin D
Rating:
5.0
The online check out and in was cumbersome and frustrating and took way too long.
Catherine S
Rating:
5.0
Customer did not leave a comment.
Armen E
Rating:
5.0
Excellent all around service and customer service.
George M
Rating:
5.0
We were very satisfied with our rental
Nancy O
Rating:
5.0
Customer did not leave a comment.
Derek E
Rating:
4.0
I was over charged and haven’t received my refund yet
Shantye J
Rating:
5.0
Very helpful. Clean facilities and nice staff.
Thomas G
Rating:
5.0
Customer did not leave a comment.
Robert O
Rating:
1.0
I did not drop off to the location. It is over 5 hours away from where I dropped off. I stayed in the same town that I picked up the trailer in and returned the trailer too
Bethany A
Rating:
5.0
Customer did not leave a comment.
Tracey E
Rating:
5.0
We've rented from this location before and the service is always excellent. I had thought I had booked a rental for pick up on memorial day, but apparently it was for the next day, when I showed up to rent the trailer, there happened to be someone at the facility and he went ahead and rented the trailer to me so that I could do what I needed to do.
The service was outstanding and I will be back!
Mark A
Rating:
5.0
Free Beer!
Michael C
Rating:
5.0
Customer did not leave a comment.
Tabari W
Rating:
5.0
Customer did not leave a comment.
Laura C
Rating:
5.0
Donald was very helpful, and very good at customer service, he made it a seamless process
Mykel E
Rating:
5.0
Customer did not leave a comment.
miller m
Rating:
5.0
Customer did not leave a comment.
REES M
Rating:
5.0
Great customer service
Peter A
Rating:
5.0
Customer did not leave a comment.
Steven H
Rating:
5.0
Customer did not leave a comment.
Hollis D
Rating:
5.0
I think his name was Donald but the person who help us was amazing. He was friendly, knowledgeable, easy to talk to and he had great energy.
NATASHA J
Rating:
4.0
Customer did not leave a comment.
Nicholas A
Rating:
5.0
Customer did not leave a comment.
Monica H
Rating:
3.0
Better explanation of the pricing breakdown. Felt like I was double-charged for usage and mileage
Aaron B
Rating:
5.0
Customer did not leave a comment.
Thurman Y
Rating:
1.0
Do not confirm a pick up location and time if you are going to have someone drive there and wait to be told their truck isn’t available at that location. Then drive another 15 miles away to get a different truck in an unlit, scary, abandoned car wash.
Olivia D
Rating:
5.0
Customer did not leave a comment.
Earl P
Rating:
5.0
Customer did not leave a comment.
Marteena L
Rating:
5.0
The gentleman who checked me out was very helpful, nice, polite and pleasant.
Ronnie A
Rating:
5.0
Customer did not leave a comment.
Keith R
Rating:
5.0
Easy to deal with.
Rob C
Rating:
4.0
Donald was amazing and very helpful to my wife while she was picking up the trailer. Please pass on our appreciation!!
Paul C
Rating:
5.0
Excellent service. Great vehicle.
Jorge R
Rating:
5.0
Customer did not leave a comment.
Jonthan M
Rating:
5.0
Great Customer service!!
Leidy D
Rating:
5.0
Excellent customer service
Donald H
Rating:
5.0
Super friendly staff
Javier V
Rating:
5.0
Customer did not leave a comment.
Harry S
Rating:
5.0
Customer did not leave a comment.
mark e
Rating:
3.0
I was charged for 2 days even though I returned the vehicle before 24 hours passed.
Daryl P
Rating:
2.0
Customer did not leave a comment.
Jennifer C
Rating:
5.0
Customer did not leave a comment.
Patrick G
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
1.0
Customer did not leave a comment.
Gregory B
Rating:
5.0
Customer did not leave a comment.
OLUREMI F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clean T
|
Overall Experience
Rating:
5.0
Worst storage facility ever. Wasp nests inside of unit . Only used the unit for a month and that was a month too long roof leaked damaging 2 TVs My grandmother curio cabinet and soaked my sofa.when I complained they said call my insurance co and file a claim. Why should my insurance co have to pay for their unmaintained facility. When I asked for the owners name the manager refused to give it to me. He stated that he would give him my name and number and have him call. Yeah right! If you care about your belongings pay a little more and save yourself a lot of headaches. Wouldn’t recommend this place to anyone.
Beth T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfredo D
|
Overall Experience
Rating:
5.0
Staff were always courteous and helpful. We answered NO to question 1 due to fact facility needs major renovation and/or repairs. The staff did keep the facility clean of trash etc.. The facility is in a prime location and customers are likely to pay a bit more if facility has newer units with wider road access. It was due to the narrow roads/accessibility that we choose to move to another facility, not due to location or the staff.
Chris M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIKKI G
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful. The facility is older , but it is reflected in the good price .
Great location, safe , and secure .
ralph s
|
Overall Experience
Rating:
3.0
The U-Haul reservation this reservation unit was attached expired so I had to get a u-haul at another location and ended up getting storage at that location too.
Olawunmi B
|
Reservation
Rating:
3.0
Staff is friendly, location easy to find. The unit I rented was clean but not sealed against the weather, you can see light coming through the back wall
Tim P
|
Reservation
Rating:
4.0
Facility appeared neat and clean. Decided against location due to distance. Thank you.
MARK R
|
Reservation
Rating:
3.0
The driveways are narrow. No way to turn down aisles with 20 ft truck. Cracks in pavement make it hard to push dolly. But price is right, and Brittney, the manager, is very friendly and helpful.
Privacy R
|
First Impressions
Rating:
3.0
Not your fault, I couldn`t tell if my reservation went through. Your facility is very nice and convenient!
Privacy R
|
First Impressions
Rating:
3.0
I am not saying anything bad, but I couldn`t tell if my reservation went through or not! That`s why there are 2!! I`m sure it`s my fault.
Privacy R
|
First Impressions
Rating:
3.0
I wound up not needing the unit. The woman who helped me on the phone was very helpful