Customer Reviews for Star Station & Automotive By Luna
(U-Haul Neighborhood Dealer)

95 reviews

304 Giant Oak Av   Newbury Park, CA 91320

(805) 273-5435

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(805) 273-5435

304 Giant Oak Av
Newbury Park, CA 91320

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael Alsol 
Rating:
4.0

Check in went smoothly!!!

Candido Tom Sanchez 
Rating:
5.0

Very professional and courteous! Would absolutely recommend this location to friends.

Andrew Palmer 
Rating:
5.0

Customer did not leave a comment.

Dave Eng 
Rating:
5.0

Highly recommend this location for your U-Haul rental. Excellent customer service staff was friendly and knowledgeable. Equipment was very clean and so was the facility.

GEORGE BARRIOS 
Rating:
5.0

Customer did not leave a comment.

Emalyn Lovitt 
Rating:
5.0

Small parking area-desk associate saw me coming and directed where to pull to. Helpful. Somewhat difficult to get to and to find a large enough area to get gasoline.

Carolyn Smith 
Rating:
5.0

Customer did not leave a comment.

Daren McLean 
Rating:
5.0

While this location is cramped from all the business activities, the staff were fantastic on getting me unhooked in a safe and responsible manner.

Kevin dyer 
Rating:
5.0

Good service and clean location.

Koral Dugdale 
Rating:
1.0

Not charge people $70 extra for returning trucks on the day they were supposed to be returned.

David Stornetta 
Rating:
5.0

I really like this location. Efficient and friendly.

Betsy Connolly 
Rating:
5.0

Customer did not leave a comment.

Roger de Almeida Felix 
Rating:
5.0

I’ve used U-Haul before, but this time was such a breeze! They were super friendly and very helpful!

Taylor Hemela 
Rating:
5.0

Customer did not leave a comment.

William Mundy 
Rating:
5.0

Customer did not leave a comment.

William Mundy 
Rating:
5.0

Customer did not leave a comment.

Karyn Elsenbach 
Rating:
5.0

The latest process for checking in online speeded things up a lot! The staff was helpful and friendly. Checking the vehicle back in at the end of the day was equally as easy. Thanks!

ANTHONY PAULAR 
Rating:
5.0

I could not suggest any improvements. The person who I deal with was extremely friendly and informative. The truck (10' box truck) was in very good shape and ran well. I was concerned about how well it would do coming up the Camarillo grade into Thousand Oaks, but it was easily able to maintain speed all the way up the hill.

WILLIAM JOHN GUNNING  
Rating:
5.0

Customer did not leave a comment.

Audel Espinoza-Robles 
Rating:
5.0

Customer did not leave a comment.

Frank Boyer 
Rating:
5.0

The representatives, they may have been the owners, were very helpful. They even stayed after closing to help us.

Curtis Biggs 
Rating:
5.0

Customer did not leave a comment.

Gino Lancellotti 
Rating:
5.0

You guys are the best!

Mohammad Taydayon 
Rating:
5.0

Customer did not leave a comment.

pete choquette 
Rating:
5.0

Customer did not leave a comment.

David Jimenez 
Rating:
4.0

Service was great. Would recommend for sure!

Ernie Montagna 
Rating:
5.0

Great customer service! Quick, efficient and friendly. A pleasure to do business with.

Martin Boals 
Rating:
5.0

Customer did not leave a comment.

Tony Looney 
Rating:
3.0

All 6 tires pressure low, windshield wipers dried up and useless, trash left in interior, cargo area dirty

Robert Allison 
Rating:
5.0

Equipment was well taken care of, but most important, ALL of the people at location were kind, professional and exceptionally helpful!

rick lemmo 
Rating:
5.0

Nice uhaul. I did get a box but if feel apart.

Pablo Alberti 
Rating:
5.0

Headlights on the truck were almost non-existent.

Dean Cherry 
Rating:
4.0

Difficult to park truck as there was not much room for a 20 footer

Samuel Pierce 
Rating:
4.0

Customer did not leave a comment.

Marten Struyck 
Rating:
5.0

Customer did not leave a comment.

Laurie Humboldt 
Rating:
5.0

Service is excellent.

John Pittello 
Rating:
3.0

Way too small location to be dropping off trailers. No room to maneuver.

Steve Santora 
Rating:
5.0

Customer did not leave a comment.

Gregg Fauth 
Rating:
4.0

Dropped off no personnel there.

Paris Nassiri 
Rating:
5.0

Fantastic service. One of the best uhaul experiences I have had. Will definitely go back to this location.

Alyssa Shipley 
Rating:
4.0

Customer did not leave a comment.

Randall Barnes 
Rating:
5.0

self parked the trailer in a available parking spot at this address for drop off.

Joe morales 
Rating:
5.0

Friendly and professional

Michael Ahern 
Rating:
5.0

The Luna's were awesome to work with. Mrs. Luna was in good spirits and cordial. You really couldn't ask for more in a customer service perspective!!

Michael Robidart 
Rating:
1.0

Upon return they wanted to charge a $20 cleaning fee for Auto Trailer. They said I could dispute this. I identified the source of the oil that collected the dust and road grime on front of trailer. Leaking brake system on trailer. I took photos of AT 8060M. And the leak area.

Franz Lopez 
Rating:
5.0

This place was amazing, great service, awesome people.

Rosa Cruz 
Rating:
5.0

Customer did not leave a comment.

Russell Jacobs 
Rating:
4.0

Reservation process was horrible

steve weireter 
Rating:
5.0

The equipment was kept in good condition and I will definitely use this location again.

Silverio Luna III 
Rating:
5.0

Customer did not leave a comment.

Jay Blatnik 
Rating:
5.0

Superb customer service! *****

Mohammad Taydayon 
Rating:
5.0

Customer did not leave a comment.

John Bates 
Rating:
5.0

Super nice staff! Absolutely awesome experience and would definately do business with this outstanding location again in the future!! Can not express how professional and helpful they were to me and taking care of me as their customer - 5 stars for sure! Thank you so much!

wayman maasey 
Rating:
4.0

It would be nice if the 15 & 17 foot trucks were equipped with cruise control for longer moves.

Stuart Cope 
Rating:
5.0

Very friendly and helpful staff. I have no complaints or suggestions.

Adrian Haselhuber 
Rating:
5.0

Customer did not leave a comment.

Walter Fredrick 
Rating:
5.0

Customer did not leave a comment.

Edwin Ordonez 
Rating:
1.0

Do not use this outlet if at all possible, the manager or owner use deceptive business practices to charge you excessive fees.

cynthia hodge 
Rating:
2.0

There was no place to pull into . We have a minivan and were pulling a 12 ft. Trailer. We had to pull into a narrow driveway and block traffic to other businesses. We entered office numerous times seeking help. They apparently were not staffed adequately. Not helpful at all.

Sharon Sparks 
Rating:
4.0

Trailer was perfect escept had to pay xtra for straps and or blankets. Otherwise easy. It would have been better if the location can handle one-way situations rather than making me call a separate phone number to set all this up.

Russell Jacobs 
Rating:
5.0

The location was very friendly and helpful. They loaded the boxes into the back of the truck for me. Quick check out and return.

Myles Monroe 
Rating:
5.0

Newer trailers with more holdowns

Mark Schneider 
Rating:
5.0

Customer did not leave a comment.

Timothy Nieh 
Rating:
5.0

Customer did not leave a comment.

Robert McSorley 
Rating:
5.0

The right tire developed a leak, so I had to fill it every couple hundred miles

William Bischoff 
Rating:
5.0

Customer did not leave a comment.

Darren Perlmutter 
Rating:
5.0

Nothing, all went smooth, and the staff was very nice.

James Doyle 
Rating:
1.0

Customer did not leave a comment.

Daphne Wei 
Rating:
5.0

Free coffee

Joseph Bacon 
Rating:
5.0

fantastic service

Steven Stanfield 
Rating:
5.0

A new franchisee and dedicated to U Haul. Personable and professional. A bit hard to find but worth the effort.

Dudley Larsen 
Rating:
5.0

Customer did not leave a comment.

Charles Richards 
Rating:
4.0

The phone-based check-in/-out process was broken, We couldn't find a button to check in within the phone app, so we went into the desk to ask for help. They *also* had never seen the app before, also couldn't figure out how to make it work, and then converted it to a desk-based check-in instead (with some difficulty). The van drove great while I had it. Then, when I tried to return it after hours, the phone app initially worked great and was intuitive…until I finished the process. Then the only way to leave the "you're done" screen was the dismiss button in the top right, which then warned me I would lose all my progress. It didn't send me the transaction receipt until the next morning, and there was no indication within the app whether it was checked out or not, so it was confusing and stressful whether it had acknowledged I was done with the vehicle.

Audrey Ticktin 
Rating:
5.0

I was quoted $8 for protection but was charged $16. I won’t select that option again!

Karen Smith 
Rating:
5.0

Would have been a meh experience except for what happened at the end of the day. We were overcharged for gas by a lot. The guy that helped us, Silverio was super nice and made sure we had a good experience. We took care of the rental, he looked out for us! very happy.

Tory Berry 
Rating:
5.0

Customer did not leave a comment.

Muricio Varela 
Rating:
5.0

Customer did not leave a comment.

Jeff Lefler 
Rating:
5.0

Customer did not leave a comment.

Eric Johnston 
Rating:
5.0

Easy online checkin. Friendly and helpful service.

THOMAS LINDROS 
Rating:
5.0

Very friendly and helpful owners. Our trailer was waiting for us and ready to go in no time! We’ll definitely return when we need to move something again

Bill Huson 
Rating:
5.0

Customer did not leave a comment.

RONALD DIAMSE 
Rating:
5.0

Customer did not leave a comment.

Robert Shaw 
Rating:
5.0

Customer did not leave a comment.

Brett Ritchie 
Rating:
5.0

The staff was helpful and friendly.

David Garrison 
Rating:
5.0

The new owners were very helpful and nice. I'll send all my friends there.

Tim Zingerman 
Rating:
5.0

nothing, You have it covered

Catherine Way 
Rating:
4.0

Customer did not leave a comment.

Donald Moore 
Rating:
5.0

Very accomodating to help me change the drop-off location.

SCOTT WHITLEY 
Rating:
4.0

Customer did not leave a comment.

Randy Downard 
Rating:
5.0

XLNT SERVICE REP. Truck drove very well. Thank you, U-haul.

BEVERLY HOWARDRANKEL 
Rating:
5.0

Customer did not leave a comment.

aaron lee 
Rating:
5.0

Customer did not leave a comment.

sandrine casanova 
Rating:
5.0

The operators were great, kind, and very helpful. They took care of everything!!

Nima Ameli 
Rating:
5.0

Customer did not leave a comment.

Jonathan Witkosky 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top