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Katieann D
Customer Reviews for Stop N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very easy to work with. We had to keep it longer than scheduled.
Thonas MNo hassle drop off
Steven MFast and easy
DEMARCO KReserving helps speed up the timing on pick up
Linda ANeed tire straps replaced ratchets need lubed
Richard JSmall convenience store with clerk handling the rentals. Friendly and courteous with no waiting. Did the job.
Peter MEasy to drop off the equipment.
Gabrielle SGreat
joseph SNo problems
Luke oMy call back my Danielle Jenkins was very disappointing and unacceptable.
Pam HI was told to turn in the trailer at 6:00pm the following day. I turned the trailer in at 5:00pm and was charged a $30 late fee. I looked back at the contract and could not find the turn in time.
Donald RI pulled up to the gas pump, talked with the clerk, he found my information and I was told my mileage was over but I don't agree because of having to go get the dolly at the different location.
Brian WThe location is accessible, but the challenge I encountered was the lack of knowledge about process from the person at location. She was attentive but unfamiliar with the process made it lengthy and confusing. It was my first time using this service, and I did not know I was to inspect the unit. She did not say anything either. I asked if there was anything I needed to do, and she said no. I received a text with a link to do the inspection myself, but I was not told I would receive a link, so by the time I noticed it, I was already gone from the location. Another frustration was that I went over the mileage limit. I do not understand how that happened because I drove from the pick-up place to my home, then from my house to downtown to move the items I needed, then went to drop off the truck. It cost me an additional $74.70. At least, it was a lesson learned for the future if I ever need to use U-Haul again.
Griselle W