Customer Reviews for Altoona Discount Store
(U-Haul Neighborhood Dealer)

115 reviews

42429 State Rd 19   Altoona, FL 32702

(352) 669-1789

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(352) 669-1789

42429 State Rd 19
Altoona, FL 32702

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

PENELOPE SMIT 
Rating:
1.0

This is worst location to rent

Juan Aguayo 
Rating:
1.0

Very unprofessional and unorganized

Randall Smith 
Rating:
4.0

It was ok

Brian Curboy 
Rating:
1.0

Took an hour and a half to pick up. 6 calls to Uhaul with holds every time. Will NEVER use the self pick up again. This is not a Uhaul facility, it is a convenience store with a lockbox on the side of it. The cashier tried to help, but she couldn't.

William Thompson 
Rating:
1.0

Chose to use the uhaul app to check in/out. Picking up the truck was a disaster,location owner asked question after question that I had already answered in the app. She then complained i was too early picking in the truck (8 minutes early) . She made me step to the side and wait everytime she had another customer, she was loud, rude and intrusive. I must have had to walk back and forth 3 or 4 times to give her information that had already been given to uhaul.Returning was even worse. Tried to return the keys and she refused to accept them until I gave her pictures of mileage and gas guage, which I had already done via the uhaul app. I am physically limited with mobility issues, so at this point I put the keys on the counter and walked away. Uhaul reps I spoke to were great, the uhaul app was great but my recommendation would be to drive a few miles more to a different location and save yourself 45 minutes and a lot of frustration.

Sharon Thompson 
Rating:
1.0

The vendor was very rude. First they said they were in the shower and then they said they were praying. Then they told us we didnt make the reservation when the day before i called U-Haul to make sure everything was correct. I would never tell anyone to go to this location. I sure was not pleased.

Lonnie Vanzant 
Rating:
5.0

Customer did not leave a comment.

DAVID WALTER RICK 
Rating:
1.0

The $10 rental on the dolly was not there. Location says they have a problem at night with people stealing the dollies and siphoning gas from the truck tanks. Had to buy hand trucks from store.

Jeremy Costley 
Rating:
5.0

Customer did not leave a comment.

George Corbett 
Rating:
5.0

Customer did not leave a comment.

GARRY ADAMS 
Rating:
5.0

Customer did not leave a comment.

RODNEY PIERSON 
Rating:
4.0

Everything was good, except an issue with the web site having issues when I picked up the trailer. Charging me 5 times. Luckily my bank caught it.

Marc Wasem 
Rating:
2.0

Tail lights not working. Took too long to checkout. No receipt when returned.

RICHard BROOKS 
Rating:
1.0

I’m not entirely sure it’s the location’s fault. U-Haul needs to get their shit together in central FL. These trailers/vans/pickup trucks are meant for in-town use according to your customer service and there is never any equipment available in the area. The store was a victim of U-Haul failing to contact me when scheduled and getting things squared away before I showed up at the store.

Justin Reherman 
Rating:
1.0

This WAS NOT the location where I reserved the truck. It was 20 miles out of my way. While you tried to contact me when IK returned the call no one answered and the link didn't work.

Stephen Muller 
Rating:
4.0

Very helpful and accommodating!! 🙂🙂

DONALD ANDRUSZKIEWICZ 
Rating:
5.0

Customer did not leave a comment.

douglas trainer 
Rating:
5.0

Nothing, it's good to go. They were not expecting me but they were great and fun to be with. Thanks for a good trailer 👍

MICHAEL STANGLE 
Rating:
5.0

We were charged $400+ with no explanation I will be contacting uhaul today for these unexplained charges

Robert Roe 
Rating:
1.0

Too many problems to list

Billy Woolwine 
Rating:
1.0

First time using uhaul always used Penske before I have been charged $94.00 twice and $71 for a rental from 10:00 - 4:30 have called the store when rental took place they were no help called the main number and they say they don’t charge me but my bank would not have just pulled those charges out of thin air now I have to pay my bank $70.00 to dispute charges that should have never been made poor customer service pick up the truck had coke cup and box of Krispy Kream donuts in the cab and broke batteries and cord in box of truck took over an hour for the lady to even check the truck out to me I am a medical traveler who moves every 13 weeks for work and will not use this company again I will be letting everyone and my boss know what has happened I will be post pictures on Facebook if this is not b fixed today

Lori Haywood 
Rating:
1.0

They were not ready for me, the truck had garbage in it; including broken glass, no contract was given to me, they didn't check the mileage or the gas level. I drove off with almost an empty tank.

Lindsay Reeves 
Rating:
1.0

Provide customers with a return receipt and complete paperwork immediately.

Jeffery Killey 
Rating:
1.0

Put your equipment with a local company that knows what they are doing....

Amanda Miller 
Rating:
5.0

Customer did not leave a comment.

mary batchler 
Rating:
5.0

Customer did not leave a comment.

Bernard Mitchell 
Rating:
1.0

I believe your rates are very high! I filled it up after and they didn't reimburse me for the gas I over put in it!And the miles wasn't correct either I didn't drive the miles it saying! I feel like for the couple hours I had it that $167 is way to much I didn't leave state I went 30 and 30 back I just will definitely shop around next time

Lynn Poppell 
Rating:
3.0

They can't talk English, was there at the location for one hour .was not happy.

John Tellarico 
Rating:
4.0

Nice people. Good equipment. And they have good food cooked.

Allen Moon 
Rating:
5.0

the owner of the place was very , very helpful , went above everything to help out , very good service !!!! And this was late at night , the store from Tampa could use training from this gentleman !

OSCAR PENALVER 
Rating:
5.0

Exactly as expected.

Jimmy Gilliard 
Rating:
1.0

There over an hour. They said I had to take the trailer back where I got it. No way. It was well over an hour away from me. Not trained well at all.

RICHARD BECHT 
Rating:
3.0

Spoke with them prior to going to location, never bothered to get the truck ready. They are not adequately trained on completing the software application. It took way to long for us to pick up the truck. Basically got the impression they wanted to take their break first.

robert davis 
Rating:
5.0

Customer did not leave a comment.

ken shoaf 
Rating:
3.0

Customer service was good, vehicle performed well but infested with cockroaches.

DARRELL HOLMES 
Rating:
5.0

Customer did not leave a comment.

Steve Mcdonald 
Rating:
1.0

Truck reaped of cigarette smoke, took 2 hours to process the rental even though we booked a month earlier. Could not give us paperwork due to no printer. Got to the house and the back of the had a huge wood entertainment center that took 45 minutes to remove. Then another hour to tear apart for the garbage man to haul off. Had to pay two workers extra for the wait time on uhaul and to take care of the garbage left in the uhaul. Not happy at all. Have rented several times before from uhaul in Eustis, but get a phone call the night before saying they rented ours out and we would need to travel the extra 19 miles to pick up the uhaul from this place.

Naomi Jones 
Rating:
1.0

The people at this location are extremely rude and I would never go back or refer any one to this location ! We waited over an hour and 30 minutes to pick up our uhal because the lady running the store kept pushing us to the side because of other customers and on top of that she had all my paper work wrong and made us redo everything even after I had a. Order number and confirmation! I'm very aggravated with this place and will never go back !

Madison O'Brien 
Rating:
2.0

Not having trailers parked in a huge mud puddle! Being organized and attentive! I purposefully did the pre check so they wouldn’t have to go over everything and yet still needed my #, truck tag etc! Took over 15 minutes and I was the only one there. We will not use this location again!

Casey Costello 
Rating:
1.0

First off, the person at the store had no clue how to look up my reservation. But before calling her boss, she asked," why did you come to pick it up at 8? we close our uhaul at 8". Then, the boss had me go through the whole reservation/order process again, so basically there was no point in trying to save time and reserve the dolly online. Almost 30 minutes later I was able to use the dolly, at that point it was pouring rain. Very unhappy and poor customer service at this location. It's not the first time service has sucked there for me, but it will be the last. On a scale from 1 to 10, 10 being best, definitely a 1.

clint baxley 
Rating:
1.0

Could I say more??.

Robert Mccauley 
Rating:
5.0

Customer did not leave a comment.

chris weiss 
Rating:
3.0

did not get any paperwork for drop off

Ludwig Riepl 
Rating:
3.0

The receiving clerk was also friendly and personable. Her Area Mgr, Rodney, should be fired! Rodney was rude, abrasive, and unhelpful. He needlessly, but clearly upset the clerk who was just trying to figure out where to put the truck. She asked me to speak to him, but I ended up hanging up on him because I would not tolerate his grossly unprofessional behavior. And if that wasn't enough: SOMEONE from UHaul, (I naturally assume it was Rodney - but I don't know that for certain) attempted to steal money from me by putting through an unauthorized charge on my credit card after our business was complete - even though I returned the truck with half a tank more gas than it had when I picked it up. I disputed the additional charge on my credit card and had to change the account number to keep Rodney (or anyone else) from trying to steal from me again. Rodney's got to go!!!

tim Wetherington 
Rating:
2.0

I was told 19.99$ a day and after I got the tow dolly found out it was 45 $ a day I had called for pricing before I went up there

LEONARD DAVIS 
Rating:
3.0

customers coming into the store were waited on before me, even after we initiated the uhaul transaction. to no fault of this location/staff, the uhaul systems were not functioning properly. i couldn't use a credit card, so i had to get cash at the atm, and i didn't get any paperwork and only a picture of the receipt taken on my phone.

Eric Tomeo 
Rating:
3.0

Check out the trucks to ensure that the engine is running properly. Had a terrible time with the shifting of the transmission real rough and engine raised really high in certain gears before it automatically shifted into the next gear. Was kind of afraid I would not make it back but it made it. It made to difference if I had haul/tow on or off. I had it on when it was full but still had the same noises and problems.

JOLISA BYERS 
Rating:
5.0

Customer did not leave a comment.

PAUL DEVELDER 
Rating:
3.0

Very slow paperwork processing

MATTHEW MICELI 
Rating:
2.0

tons of leaves and a sign had to hook up the trailer my self and un hook it

Andrew Styche 
Rating:
5.0

Customer did not leave a comment.

Edward Fortag 
Rating:
4.0

The only problem it took too long to get the U Haul reserved, it was not the clerks fault she worked very hard getting this to happen. It seemed to be the U Haul company, they had changed the web site and she had to contact the company the first day we went in to reserve the truck. I also wished they would have had a the small truck but the mid size was ok, the Citgo station was close for us and I would tell others.

Yvonna pruett 
Rating:
1.0

First off my reservation was for 9:00 am nobody was there to help I had to call lady the and do all my info over the phone.Didn't get out of store until 10:30 am When it started getting dark went to turn on lights guess what NO LIGHTS had to find nearest motel and stay until morning light. Terrible experience to have, especially being that I was traveling with my sick wife who is oxygen dependent.I looked at the trailer it had wires that were hanging out on the driver side front that looked like someone just tried to rig and make them work. Worst experience that I ever had using U haul. Need to seriously look into the Altoona Discount Store Location because they don't represent U Haul very well

martin vukovich 
Rating:
3.0

Customer did not leave a comment.

PATRICIA LYNCH 
Rating:
3.0

Customer did not leave a comment.

ROBERT SOWELL 
Rating:
5.0

Customer did not leave a comment.

Michelle Hammock 
Rating:
4.0

Customer did not leave a comment.

MIKHAEL HALE 
Rating:
5.0

Install running boards on the trucks. It was difficult to get in and out due to the height of the cab floor.

Dwight Pray 
Rating:
5.0

Courteous and efficient staff. Thank you for a good experience.

GEOFFERY PRESSON 
Rating:
3.0

WENT ON LINE AND MADE RESERVATION. ALSO DID EXPRESS CHECK IN. TOOK 45 MINUTES TO CHECK IN BECAUSE I HAD TO DO EVERYTHING ALL OVER AGAIN WITH THE OWNER OVER THE PHONE. SEEMS THEY HAD POOR COMMUNICATION WITH U-HAUL RESERVATION SYSTEM

Frank Porter 
Rating:
2.0

The unit stunk unbelievable like an animal lived in it. Seat bests are ripped, frayed, it took 1 hour to process the rental transaction.

PENNY FOSTER 
Rating:
2.0

Customer did not leave a comment.

Julie Campbell 
Rating:
2.0

Customer did not leave a comment.

Daisy Millett 
Rating:
3.0

Customer did not leave a comment.

Carl Harris 
Rating:
1.0

The customer service was awful it took over an hour to fill out paperwork and then she didn't even check in the equipment she said just go pick one and go

DARRYL GRAY 
Rating:
2.0

The gentleman operating the store was very nice and helpful. The only negative in the experience was the smallness of the facility. They aren't able to easily handle equipment other than the smallest. Very accommodation staff though !!

Alan Hays 
Rating:
1.0

Customer did not leave a comment.

juan colon 
Rating:
1.0

It is best to use a U-Haul Center vice a (non)convenience store such as this one. Initially, they would not check me in due to "not being in the computer" and once this was cleared up - after 45 minutes, they could not give me a receipt since the owner was at home (why should that matter?) and then after telling me it was done I received a notice from U-Haul 3 days later saying that I did not return the trailer. Poor, very poor.

william todd 
Rating:
1.0

Terrible. No knowledge of U-HAUL products/procedures and the clerk of the convenience store did not want to check in the truck because he was the only one at the store and could not leave the counter (understandable, but this was on a week day morning - not at night). The clerk tried to be helpful and did the best he could, but this is clearly not the owner's primary (or secondary) business or interest. No receipt was available because the "owner" had to phoned and the official receipt would be "emailed at a later date". Turn in a $45,000 truck and have to rely on the clerks signature on a photocopy of my initial receipt, vice a formal receipt is not an acceptable to do this. Best to drive farther and go to a UHAUL center; or use a competitor.

WILLIAM TODD 
Rating:
4.0

the dooly was to narrow for a 2016 chev equinox &it did not have brakes the car weights 3700 lbs Fl. law says 3500 max without brakes

RICHARD MARSHAL 
Rating:
1.0

Customer did not leave a comment.

megan carter 
Rating:
5.0

Customer did not leave a comment.

pascual colon 
Rating:
2.0

Customer did not leave a comment.

CAROLYN EHRCKE 
Rating:
1.0

Location did not do a walk thru. No receipt given, attendant sent picturesvia text. Transmission was slipping cost $15 in gas. Was bad experience this time with the rental truck.

MICHELLE KINKEAD 
Rating:
2.0

It's inside a convenience store so the clerk is focused on selling snacks, beer, etc. Perhaps 2 people on duty during daytime may help. It's not easy for one person to ring up customers, check in a chip vendor, make a sandwich at the deli and then expect to serve a Uhaul customer.

William Windover 
Rating:
5.0

Customer did not leave a comment.

NATALIE VANDERHOOF 
Rating:
2.0

Find a new location

JOHN RANKIN 
Rating:
1.0

the unit was parked out back on a dirt road covered with hanging moss and so dirty you could not see out of windshield. I reserved other items to help with the move and they had none of them. If I had known they were unavailable I would have picked up at different location. I pre-registered to help with pickup but they were not ready.

DANIEL CHACE 
Rating:
5.0

Customer did not leave a comment.

david terry 
Rating:
1.0

When I picked the AV up, Mike did not know how to do the paper work. When I returned the trailer it took forty minutes to get the receipt.

Charles Olds 
Rating:
1.0

HORRIBLE!!!! I will never ever rent from this location EVER again. First, it took FOREVER for the guy to get my paperwork together, I was in there for almost 40 min. The truck itself was just fine. When I returned the truck a different guy was there (Michael) by himself and I had to wait another 45 min. just to get the truck inspected. Then I get an emailed receipt and the mileage in was wrong, both myself and Michael wrote recorded 43433 but whomever inputted the mileage put in 43439. When I called to complain a rude woman who barely spoke English answered and after she took my number she just hung up on me. NEVER again!

Cristina Marquez 
Rating:
2.0

The trailor had a water leak. The computer equipment at the location is not functioning properly. Took 45 minutes to rent the trailor. did not seem to be a people problem but equipment problem.

RAYMOND JACOBS 
Rating:
5.0

Customer did not leave a comment.

LETICIA TURCIOS 
Rating:
4.0

Customer did not leave a comment.

KATRINA CLOUD 
Rating:
3.0

turning in the equipment was fast and easy

PAUL REYNOLDS 
Rating:
1.0

Absolutely will not recommend this place to anyone. When I walked around the truck and opened the back of the truck ROACHES scattered everywhere. The back of the truck smelt like urine. The clerk was not helpful at all and had to call someone on the phone numerous times to help her with my rental. I never signed any paperwork before taking possession of the uHaul. Very unprofessional.

QUINTON GIBBS 
Rating:
3.0

Customer did not leave a comment.

BRIAN DOSS 
Rating:
1.0

Take it some where they care about helping your customer !!! This pick up place in Altona fl , and in Umatilla fl should have to be trained by some one , like the place in placida fl, they treat your costermer RIGHT! 1000 0/0 :-) Great PEPOLE

STUART PHILLIPS 
Rating:
3.0

Customer did not leave a comment.

Karen Langley 
Rating:
5.0

Customer did not leave a comment.

Cynthia Chavis 
Rating:
3.0

Customer did not leave a comment.

brian DOSS 
Rating:
4.0

Unfortunately, the paperwork had to be interrupted to help other customers in the store. But very friendly and accommodating staff.

Eric Owen 
Rating:
3.0

Customer did not leave a comment.

don williamson 
Rating:
3.0

For the sales person to be more friendly and if they say they clise a certain hour to stick to that hour

NORMA SOTO 
Rating:
2.0

Customer did not leave a comment.

CODY PERRODIN 
Rating:
3.0

Customer did not leave a comment.

MARILYN GREENFIELD 
Rating:
4.0

Customer did not leave a comment.

ASHLEY LUDDEN 
Rating:
2.0

Customer did not leave a comment.

ELEANOR HAMMER 
Rating:
4.0

Customer did not leave a comment.

JAMES TROTTA 
No reviews have been submitted for this location.

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