Refund should be instant since photos are uploaded. Atlesst by 9 am the next day. Overall it was easy. I would of also liked to make my profile before arriving since this is a self serve location.
deja A.
Customer Reviews for Altons Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Parking is quite difficult.
Sally M.Boxes need to be closer to actual rental locations
Phillip S.Guage correct amount of gas and charge accordingly
Dianna M.Nothing
JOHNATHAN J.An option that asks was it returned in the same condition as found. I took pictures of the inside of the cab prior to leaving the lot, but that was before the 1/2 full vodka bottle made noise all the way to my daughter 's house where I found it under the passenger seat. The business was closed on weekends so I was on my own. They lock box was difficult to open.
Cheryl M.Small lot hard to maneuver to and was overcharged. Couldn't complete the return online and requested a call back but never got one. Unsecured lot.
Angela M.Owners were more than helpful. I appreciate the convenience and also the great customer service. I highly recommend this specific location if you are in need of a uhaul truck.
Raven G.Air conditioner did not work. Seat belt was too tight for large men. Brake and footfeet configuration was poor. Ran good uncomfortable to drive. Picking up and receiving was good
David H.Best customer service and an pleasure to communicate with
JAMES C.Easy drop off procedures
Richard D.Nice people!
Kevin M.Very friendly personnel.
Robbie M.Easy up on gas refills after use.
Ronald D.Representatives need to have better training and communication with the customers. It took 2 hours before I was able to rent me a uhaul..
Dianna G.Truck oil light came on the morning I picked up truck. I the customer had to buy oil for truck. I called company where I picked truck up from,she responded let me know if anything happen. But other than that truck worked out fine.
Roger W.Upgrade your other locations to the level of service I found here.
RANDALL S.The service staff that helped me were all very professional and friendly.
Lowery W.good customer service
teresa L.Nothing, everyone was very helpful, very polite, and professional. Thank you for all help!
Veronica S.Very efficient and speedy process. Friendly and inviting atmosphere. We were early and the Truck was ready to Be picked up already. Definitely an excellent location to rent from.
Cheryl E.Great customer service
Jeffrey M.AWESOME SERVICE
Christen F.Experience was great. Great, friendly staff!
Brian S.Provide some tie down straps in the 20 foot trucks
GLENN W.This was a change of requested pickup location and we were not notified of the change. This cost us time, extra miles and cost.
EMMET A.I drive 4 miles the truck gas light came on.
Clete C.During my move I experienced getting stuck in muddied area of my apartment complex, it would be cool if necessary tools were available for incidents of such matters. Thanks Uhaul USA, your convenience was well worth using. VIVIAN
Vivian F.It would be nice if a customer calls, that their call would be returned in a timely matter. I called 3 times and finally had to call customer service to get everything straighten out . Chantel at the customer service number did an excellent job in straighten everything out for us,since we were in a time crunch.THANK YOU Chantel !!
Outstanding experience so far. Still have tovreturn some unused boxes. We will see if Fort Worth is as good as Beaumont.
carol T.Very friendly & easy access
Rafael G.I rented trailer needed longer and was told no because he rented to someone else
DEWAYNE O.A+++ location and service
Richard R.The paperwork process takes wayyyyy to long! A couple Coupons to Popeyes would be an awesome game but
Joseph M.It's perfect
Emile L.Service was slow, lady was friendly but not well versed on the process. We were told the trailer would not crank up, the guy used a pallet jack to attach to truck, but crank did work.
Alice S.They gave me wonderful customer Service considering the lack of communication and the dropped ball from Best Storage Beaumont LP on N 7th Street.
CHESTER G.I would recommend anyone to use U-Haul.. they are the best. Very understanding and helpful if ya need anything dealing with they truck.
Jenita G.The truck we rented seemed to have a transmission that "struggled" a lot during our drive...seemed to be stuck in a gear many times.
Chris W.Truck should be filled with gasoline and that way we would not have to go to gas station right away
Jeanette K.