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JOHN C
Customer Reviews for Altama Storage Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Daniel CI would make sure there was at least some gas in the truck. It was below E . I was worried if I’d even make it to the gas station.
Melissa MOverall- disappointed in that the truck was at required gas mark, and next day when they documented return in the AM…. The gas gage was less. I am sure it was fumes and heat created a false since of full- maybe a warning to renters that they should over fill !! Truck was good- drove fine.
Julie MI rented a small 10-foot truck. I was upgraded to a 15-foot vehicle. I verified this change with an in-person visit to the U-Haul facility on Altama Avenue on Tuesday, 02 May. When I went to pickup the truck on 03 May at another facility, I was upgraded to a 28-foot truck. I did not want a big truck!! The manager at the Altama Avenue facility did an excellent job in finding me a 15-foot truck at the Altama Storage Company. I sincerely appreciated her assistance!! The person assisting me at the Altama Storage Company was extremely helpful and I appreciated his professionalism!!
CHARLES WMy original pick up places was Sherrie boxes in Brunswick ga. She was closed the day I went to pick up my reserved uhaul. I ended up missing my movers. And then was sent to 60 Scranton connector. After missing my movers. Uhaul set me up with a storage unity. When I got to the storage unit I was told it be free for one month. They were closed. I thr. Called uhaul customer services back and they set me up with another place called storage by the sea in Brunswick. They were open but they did not offer the free month like the uhaul person assured me they would. So I had to come out of pocket 160$ to get a storage unit from a place I was told by uhaul customer service that would be free for one month. I whole heartedly expect a full refund in my storage unit that I was lied to about and for the truck because I ended up missing my scheduled movers due to all of these extenuating circumstances uhaul created
Walter HEast drop off very nice gentleman
Lacey SEverything was great kinda tight area but extremely nice
Brody WEverything was great
Steven BThey were closed mid day so no help returning trailer
Barbara DNo improvements needed. Great attitude and most helpful. Always ensured that we were okay in getting the trailer setup. One of my best experiences at a UHaul location and i have been a regular customer for over five years.
WALTER SI paid for a dolly rental and was not provided one. I did the after hours pick up; according to customer service someone was supposed to call me the day before to confirm, which they didn't, resulting in a 2 hour delay of my rental. They also texted me the day before to ask me to attach a trailer to the truck I rented because a family in my drop off location needed one, which I declined. At first they offered the trailer for free and when I declined they offered me $25 which I also declined. I would like to have s refund for the dolly I did not receive and a refund of the gas ($13 and some change), as I filed up the tank to exactly, if not more, than what I had picked it up as. I emailed my issues with no response and called customer service. I was on hold with customer service for over an hour.
Brittany LWas upgraded at the last minute to a larger truck that I did not need. More gas cost and harder to maneuver in tight spaces. No issue on the part of Altama Storage, they were great!
Stuart JLarry was very helpful
Paul PThe cab of the truck on pickup was dirty. Personal belongings from a previous renter remained inside the vehicle. My husband cleaned the interior.
Mark CThe back was a little dirty
ROBERT DThe appliance dolly was not in the truck.
Sheila TI was directed from a man coming from the building to just leave keys in the truck and he will pull it and take care of it he didn't need anything from me later I received additional charges for gas I paid for my gas and return truck on the same amount of gas it had in it when I got it I was also charged a late fee for supposedly the payment not going through on the 18th but it was never declined on my bank account then on July 2nd I received charges for when I inquired about it was told that they took a picture of the gas gauge showing it did not have enough gas in it at 2:02 though I did not return the truck until 2:52 and that was when it was returned I got no answers of why a picture that was took at 2:02 of a gas gauge I was charged for when I still have the truck and had gas receipts and didn't return the truck until almost an hour later it was very poor customer service they did not check the truck out with me have me sign anything and seems to be the truck could have been driven by one of the employees or anyone at that matter because they just wanted me to leave the key in there because he was in the parking lot busy with someone I will never use this location again I have used U-Haul in the past several times I have never had any of these issues this was very disappointing and unexpected and it's caused me to be out of funds through the holiday there is no reason why I should have been charged on July 2nd for gas and late fee on a truck that was dropped off on June 18th and especially when the picture of the gas gauge was took before I drop the truck off they're obviously some dishonest employees at this location that has impacted my family and in the future will look for other rental services
ALYSSA OOil was low on uhaul when I picked it up.
MARY KVery helpful customer service. Easy return too.
James RI dropped after hours.
Erin WDon’t report rented equipment as stolen.
ERICAELAINE KDon’t close in the middle of the day for 2 hours. I had a 1230 booking. Showed up to pick up the truck and sign on the door said “back at 230”. Awful customer experience
AMIR GReally good person handling the pickup.
Henry LYour text message system sucks! I got notification to do a pre trip inspection about 2 hours after I was on the road. I'm not a teenager so I don't walk around all day with my phone in my hand.
WILLIAM DEverything was very clean and the office staff are a pleasure to work with. Don't change anything.
jonnie cThe customer service was exemplary and extremely helpful.
Jonnie CVery accommodating i was stressing last minute finding moving equipment really appreciate this offer.
Jerrel MI believe his name was Larry at Altama Storage Company. He was FANTASTIC!! Let me take the uhaul a day early and got me on my way quickly!!
Anthony BThank you! You went above and beyond!
Natalya DThe gentleman who checked my equipment in was very helpful and a delight to speak with highly recommend
Frank WEverything is perfect thank you
Sierra SI rent uhauls all the tine and the rates here were higher. I do not know why I’m always having trouble with uhaul I think I’m just going to try another moving company or service to compare. I paid more for this truck than bigger trucks
Sharita HOther than the customer service I got over the phone and the rep not reserving the right storage so I got my first month free!! And getting charged a whole day for being 4 hours behind because the storage issue. It was fine??
Elizabeth KAbsolutely nothing. Larry went above and beyond to make it great!
Gerrie SBest Uhaul experience I have ever had. These guys are great!!
Ganten KSmaller place but very friendly.
PAUL MThe smell in the back was so bad we used our truck for most the stuff because it was making our house smell bad. Friendly staff just smell was awful.
shirley bIt was the worst experience ever in moving, the equipment needs work! Spent 3 hours on tow trucks between 2 break downs.
katie tExcellent facility and person working the desk. The truck is well-maintained and very clean.
Lisa RI went to the drop off location during their advertised business hours, but the location was closed. I had to call Uhaul customer service for assistance.
Ross SIncredible customer service experience! These guys really know how to make it easy. I will only pick up / drop off from them moving forward.
James DGreat location! Very kind and professional!
veley vGreat customer service. Quick, friendly, easy rental experience.
Jason R