Customer Reviews for Alliance Storage LLC
(U-Haul Neighborhood Dealer)

1,365 reviews

257 SE 2nd St   Bend, OR 97702
(Access to facility from SE 2nd street)

(541) 382-0285

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 382-0285

257 SE 2nd St
Bend, OR 97702
(Access to facility from SE 2nd street)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jack Snider 
Rating:
1.0

They were not open when I was told they would be open, and they didn't answer the door or provide any assistance even after they opened.

Michael Romano 
Rating:
5.0

good customer service, clear communication.pleasant personality

anne morrissey 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sparano 
Rating:
5.0

Always ready for us, always willing to answer questions, always a pleasure to deal with!

Sarah Hubbard 
Rating:
5.0

Customer did not leave a comment.

Donald Abel 
Rating:
5.0

Friendly staff

JOEL BLOOM 
Rating:
5.0

The truck ran well, no issues, just lots of dog hair in the cab. Love dogs and am used to dog hair but a good cabin sweep would have been appreciated. Otherwise we had no complaints and was pleased with the service.

Dee Mathre 
Rating:
5.0

Manager ( Steve ) was helpful and helpful Knowing he cared about me having a safer trip Yes , I would use this location again

Ted Wolfe 
Rating:
2.0

No one was at this site either. I didn’t want to just drop off the trailer without anyone being there. Was not sure where to leave it. Just hoped it wouldn’t roll away.

Tracy Walls 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Roberson 
Rating:
5.0

Customer did not leave a comment.

Keanan Nash 
Rating:
5.0

I arrived at Steve's Uhaul in Bend on Saturday am. When I started the truck I went back in to office to care of paperwork. Back to the truck, it was locked and running. Steve had no spare key for this truck, AAA doesn't do UHaul and he said it could be six hours before GoUHaul could get me a key. so, Steve took me down town in his car and we went to a locksmith, they made a key, back to the truck, opened the door and away I went. Steve obviously went way out of his way to help me. Very good service, above and beyond. Of course I'll get my next rental from Steve's UHaul on 2nd street in Bend. thank you Steve.

barry evensen 
Rating:
5.0

Very good

carlos andres 
Rating:
4.0

They told me to park in a spot that was taken when I arrived. I parked near the front door and I hope that was okay!

Paige Bevando 
Rating:
5.0

Customer did not leave a comment.

Cristian Radu 
Rating:
5.0

Customer did not leave a comment.

Krissy Sonniksen 
Rating:
4.0

This was the first time I used the app to pick up my U-Haul. This location had everything set up really nice and the whole process was very user-friendly.

Wendy Patton 
Rating:
5.0

Another great experience with Steve and his crew at alliance. They are always so accommodating and willing to answer questions. We added a storage unit this time and it was such a smooth experience. Highly recommended!

Sarah Hubbard 
Rating:
3.0

The truck was HORRIBLE and should NEVER have been used for an out of town move!!!!

audra sandy 
Rating:
1.0

No parking to return and no one on staff

richard requa 
Rating:
4.0

Customer did not leave a comment.

Vivian Anderson 
Rating:
3.0

Customer did not leave a comment.

Jill Ridling 
Rating:
5.0

No improvements needed . Excellent customer service. Location could use more parking but they work great with what they have. Will definitely rent again from this location.

robert hamilton 
Rating:
5.0

We can always count on them to have the truck ready to go and they have been so helpful.

Sarah Hubbard 
Rating:
3.0

There was no option in the app to not say it was 3/4 full of gas. It was under a half tank at the beginning. Filled to there and got over charged. Thing chugged though in a foot of snow. Had to un bury it before leaving the rental lot.

Jocelyn Robinson 
Rating:
5.0

Customer did not leave a comment.

ALBERT LEE 
Rating:
5.0

Great service even with the weather being brutal. Sarah was very helpful.

David Washburn 
Rating:
3.0

When I came to return the truck, the place was closed. A sign on the door said, “back at 3:30.” It was still closed at 3:30. I decided to return the truck using the app. That was a nightmare. I had to install the app multiple times to get it to load properly. Once it did, it was not user friendly at all. It took me about 20 minutes to get all the way through it. I would definitely never use this service again. Even by the time I did all that, no one returned to open up the business (even though they said they were open until six.) Very frustrating experience.

Deborah Lytle 
Rating:
3.0

Customer did not leave a comment.

greg lang 
Rating:
5.0

Customer did not leave a comment.

Trailhead Property 
Rating:
5.0

Customer did not leave a comment.

HAYDEN BANKS 
Rating:
2.0

Closed and no one in the office. Returned the truck yesterday and still have not received checkout info a day and a half later. 2nd time same experience.

Marcel Dolak 
Rating:
5.0

After the years first snow I was dreading getting into a cold uhaul but they had it warmed up for me when I arrived. I should not have been surprised, they always go above and beyond!! They remain the gold standard of customer service in my book. Thank you!!!

Sarah Hubbard 
Rating:
5.0

Great, friendly service and quick check in and out.

William Posegate 
Rating:
5.0

Customer did not leave a comment.

DONALD KENYON 
Rating:
5.0

I had a great experience. Driving through the storage alleys was a little tight but I didn’t have any problems. It helps if you’re a confident driver. Towing is not for rookies.

diedra piner 
Rating:
4.0

Customer did not leave a comment.

BOYD SEARER 
Rating:
5.0

Very helpful staff! Easy to p/u & drop off!

Jennifer Hawkins 
Rating:
4.0

I was told when I got the vehicle, that the tank was full. I drove the vehicle a total of 12 miles and when I went to fill up it took 5 gallons of gas. There is absolutely no way the truck had a full tank when I initially picked it up. I don't really care about the few extra dollars to fill it up, but I don't appreciate being lied to.

spencer hunt 
Rating:
5.0

Customer did not leave a comment.

Daniel Winnwalker 
Rating:
5.0

Customer did not leave a comment.

Jim Gardunia 
Rating:
5.0

Customer did not leave a comment.

Jill Hadel 
Rating:
5.0

Super easy to reserve, pick up and return!

Kathy King 
Rating:
5.0

Customer did not leave a comment.

Cooper Strange 
Rating:
5.0

Customer did not leave a comment.

Victor Centina 
Rating:
5.0

Great customer service at both locations.

Bryon Sattler 
Rating:
5.0

Customer did not leave a comment.

Charlene Stauffer 
Rating:
3.0

Parking for check-in and leaving your own vehicle is almost impossible.

Christopher Blumenthal 
Rating:
5.0

Great service and equipment was clean

PRESTON WATTS 
Rating:
4.0

No one was there when we dropped off the truck, but we used the app to document the drop. Tough finding a parking spot for the truck, it was not visible from the office.

David Morrow 
Rating:
5.0

Clean location reliable and clean equipment amazing customer service thank you

Tyron Nicholson 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Caspersen 
Rating:
5.0

Location is clean equipment excellent condition customer service outstanding.

Tyron Nicholson 
Rating:
5.0

Really great service.

Tom Ashton 
Rating:
3.0

parking is limited but service was excellent. vehicle was already running and ready to take when i arrived. Staff was courteous and helpful. The UHaul app is a different story unfortunately- quite glitchy and not common sense

stephen hare 
Rating:
5.0

It was easy peasy for pick up and drop off. Thank you to the manager!

Karen Koppel 
Rating:
5.0

Steve, was very helpfull he was great.

Ivan Garcia 
Rating:
5.0

Customer did not leave a comment.

JOHN PFEIFFER 
Rating:
5.0

Fast checkin and very helpful support staff. Made this an almost effortless process.

Beau Rodgers 
Rating:
5.0

Customer did not leave a comment.

DAVID ESTES 
Rating:
4.0

The parking was a little tough… but space is limited, And the people were super kind.

Kelly Houston 
Rating:
5.0

Customer did not leave a comment.

Mara Isbell 
Rating:
5.0

Customer did not leave a comment.

Carla Ellacott 
Rating:
4.0

Customer did not leave a comment.

MICHAEL HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

JORGE MARTINEZ 
Rating:
5.0

Outstanding customer service with very friendly staff thank you. Location is very clean

Tyron Nicholson 
Rating:
5.0

They always go above and beyond to help with whatever they can do to make the process easier. This is our favorite place to rent from. Thank you for always being to great!

Sarah Hubbard 
Rating:
5.0

The employee who I picked up the trailer from was very friendly and nice to deal with.

Ed Hayes 
Rating:
4.0

Customer did not leave a comment.

Patrick Neill 
Rating:
5.0

Customer did not leave a comment.

Amy Amari 
Rating:
5.0

Great attitude at both drop off and pick locations!

John Hiefield 
Rating:
2.0

Phone app didn't work. The first Customer service rep was mean and hung up on our reference person and cancelled our reservation and it took us over 2 hours to get our truck. Person at the location was nice and friendly. Truck was on bad shape... Engine light was on.

Thomas Horn 
Rating:
5.0

Customer did not leave a comment.

DAVIDE BERGAMASCO 
Rating:
5.0

Used this location before.

DUANE Wyman 
Rating:
5.0

Great customer service and location.

Linda Hoffman 
Rating:
3.0

It was really upsetting because I asked for a 9ft cargo van and I got something smaller. Unfortunately that didn’t work for me. I had to take many things apart that is time consuming to put back togethwr

Victor Osuna Rivera 
Rating:
3.0

It was too bad I was charged $30 for gas when I only drove a small amount around town. The end result of the charge was very high just for a single day use.

David Chen 
Rating:
2.0

Access is difficult at best. No one was there when I went to drop the equipment off. The driveway was plugged with other vehicles that customers had dropped off.

Robert Teague 
Rating:
5.0

Customer did not leave a comment.

Jason Friedman 
Rating:
5.0

I had a fantastic experience with this U-Haul rental! The customer service was top-notch, the rental process was smooth, and the vehicle was in great condition. I'll definitely use them again in the future. Highly recommended!

Sarah Hubbard 
Rating:
5.0

Great customer service. Very easy transaction.

Mark Andre 
Rating:
3.0

Truck was junk. AC did not work, Drive window crank handle broken, low voltage plugs to charge phone did not work, headlights were very yellow )old) and provided very little light at night. So poor I was not able to drive in the dark. The dealer had several newer trucks, but refused to assign one to me. I will avaoid UHaul rental in the future and never recommend UHaul to anyone.

Kevin Brady 
Rating:
4.0

The staff were friendly and the check-out/check-in process was fairly quick.

DAVID KINISON 
Rating:
5.0

Customer did not leave a comment.

Grant Wood 
Rating:
5.0

Only spent 10 minutes dropping trailer.

suzanne brown 
Rating:
5.0

Customer did not leave a comment.

thomas chapple 
Rating:
5.0

Customer did not leave a comment.

Scott Cejka 
Rating:
5.0

Customer did not leave a comment.

Peter Erickson 
Rating:
3.0

Pick up on app is not user friendly

Steffan Paul 
Rating:
5.0

Awesome service thank you

Tyron Nicholson 
Rating:
4.0

Customer did not leave a comment.

Russell Briggs 
Rating:
5.0

Online checkin takes longer than doing it at the counter. Would be nice if UHAUL webteam could simplify without having to store Drivers license securely. Alliance storage Location was and is always excellent. thank you

Brad Erickson 
Rating:
5.0

Customer did not leave a comment.

Steven Rogers 
Rating:
4.0

Thank you

Troy Wolfe 
Rating:
4.0

Sierra Tire and Trailer was great. But UHaul corporate was horrible when my truck broke down and I was trying to return the trailer I had rented on time it took from noon to nearly 4:00 to finally get assistance. I was redirected, hung up on, return calls didn’t happen. Finally, the SanFrancisco location got corporate and arranged to get the trailer picked up and returned. A bit late but returned.

RICHARD JOHNSON 
Rating:
5.0

Customer did not leave a comment.

sean berry 
Rating:
5.0

Customer did not leave a comment.

Leo Stein 
Rating:
2.0

I showed up at 1:30 pm. Sign on door said someone would be back at noon, but no one was there at 1:30. Parking was difficult, they never answered their phone.

Marcel Dolak 
Rating:
5.0

courteous, welcoming and helpful

Linda Hoffman 
Rating:
5.0

We moved out three months ago. We thought this unit was very reasonably priced for our needs.

MT. HIGH COINS  |  Overall Experience 
Rating:
5.0

Thank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.

TONY DIXON  |  Overall Experience 
No reviews have been submitted for this location.

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