Customer Reviews for Allegan U Stor II
(U-Haul Neighborhood Dealer)

Rating:

5.0

Overall, I was very satisfied. But, you should get a refueling capability on premises. My tank was “nearly full” when I picked it up. I returned it TRULY full and probably paid for an extra 2 gallons of gas that I did not use. At today’s prices for gas, paying extra because the last customer returned it nearly full leaves a bad taste. Other than that, the vehicle was great, easy to drive and maneuver, comfortable and safe at highway speeds. The customer service rep who greeted me in the morning was also great; helpful, informative and friendly. At my return in the afternoon, a different customer service rep on duty was not as good. I pulled near the office because the entrance to the truck parking lot was barricaded with cones. I went in to settle up and return keys, and she looked frustrated at me for returning the truck near the office. Then she spotted the cones, recognized my dilemma, and told ME to move the cones and park my truck. I think i shouldn’t have to manage your parking lot…

Rating:

5.0

Staff was always friendly and very helpful. The storage units are reasonably priced, clean, and well lit at night. I forgot to lock my unit one evening so while the security officer was checking all the units and found mine unlocked, he put one of their locks on it to keep it secured until I got there the next day. I would recommend this place to anyone who is looking for a storage unit.

Rating:

5.0

Thanks for use of your unit! It helps us tremendously.

Rating:

5.0

Nothing. You guys are doing great! The woman behind the counter was very knowledgeable especially about the stamps and had a sense of humor not to mention beautiful. Honestly I think everyone else should be fired and then you should give her a raise....

Rating:

5.0

Everything was perfect .no need to change a thing

Rating:

5.0

Nothing to improve upon. Quick, friendly, efficient service.

Rating:

5.0

Kirsten did a great job and is a great representation of friendly customer service

Rating:

5.0

Very friendly., professional and thorough.

Rating:

5.0

Its a good system and the right people are in charge of it. The trucks were clean even seen them cleaning it. The oil is regulated and maintained keep mentioning the extra gallon of fuel. Even had trailers. Very satisfied with lil sammy. Need another rental even today!

Rating:

2.0

Trailer running lights did not work. Interior was dirty with papers and nail polish containers. Did anyone check the last return? Location is very out of the way from the population center.

Rating:

3.0

We put fuel in the U-Haul and still got charged $70 for a "fuel charge".

Rating:

5.0

As storage goes this is the best. Storage is part of the American consumer nightmare. Why do we spend so much to put belongings away and out of use? Storage is a scam we perpetrate on ourselves. There are important needs for storage, but not on the scale we see in America. If one has a real need, Allegan will provide the best options and service.

Rating:

5.0

Kirsten was MOST pleasant and helpful!! The equipment had damaged front headlight and bumper.

Rating:

5.0

Maybe a free prime rib dinner. Haha. You can’t improve on excellence and that is what I experienced. Just keep doing what you’re doing.

Rating:

5.0

Easier check out on the phone. I spent a hour and gave up. But I call the next morning to make sure everything was OK and they said yes.

Rating:

5.0

The girl behind the desk that helped me was really great!

Rating:

5.0

The U-haul App is very glitchy and provided frustration trying to return after hours - not this location's fault, of course.

Rating:

5.0

Nothing the lady was very very helpful.

Rating:

1.0

Higher people who tell the truth

Rating:

3.0

Quick and quiet drop off location. Very friendly staff

Rating:

5.0

I wish I could remember her name but the front desk lady was very friendly and helpful. The store is very organized and clean.

Rating:

5.0

The unit my car was in was brand new, so it was obviously perfect. The whole area, even where the older units are, is well lit, well maintained, and feels very secure. The staff was always very friendly and helpful with questions too. Great place!

Rating:

4.0

Very fast and convenient.

Rating:

4.0

I had problems with the ramp on the trailer I rented not going down to the ground level.

Rating:

5.0

The woman in the office was super friendly and helpful. She had scraped the windows and warmed up the truck before I arrived. I was in and out of the office in less than 5 minutes. Best U haul experience ever.

Rating:

5.0

Great people great location.

Rating:

4.0

There were old sheets and blankets in the trailer from a prior use. It seemed like the brakes on the trailer were dragging as it was difficult to pull and averaged only about 12 miles to gallon pulling it whereas I've averaged 20 or more pulling the same size trailer with the same vehicle in the past.

Rating:

5.0

Fast and easy!

Rating:

5.0

5 out of 5 stars

Rating:

4.0

I rented a motorcycle trailer on line and none were available at the location. I was offered a 5 x 9 trailer at the motorcycle trailer rate. I was charged the higher rate.

Rating:

5.0

The office staff was incredible a+++. Very nice facility.

Rating:

5.0

Would utilize this storage facility again if needed.

Rating:

4.0

Great Customer Service

Rating:

5.0

GREAT staff ! Always ready to help. Thank You

Rating:

3.0

The latch on the back of the trailer was almost unusable. I had to use so very much pressure to get it closed. The pick up went great. The drop off was odd: I rent trailers very often and this was honestly my least favorite experience thus far.

Rating:

4.0

do not use u-haul corporate for ordering a truck ... use an extension service that does business face to face.

Rating:

4.0

Renting a tow dolly from U-haul is confusing. Many questions are asked about what will be towing and what is being towed. However, it says nothing about the capability of the tow dolly. I come to find out that U-haul has several different models of dolly. I wish I had known this prior to renting. The dolly we rented did not work out for our van.

Rating:

3.0

Have the vehicles you are supposed to.

Rating:

5.0

Prompt, professional and curtious.

Rating:

5.0

Only moved out because I found a unit 40 minutes closer to my house. I loved the customer service. Super clean facility.

Rating:

3.0

We had to wait over an hour to get our truck because the app went down. If the hours are not available for later pick ups during the weekend-then the app needs to be simpler to use. I’m so mad I REALLY want a full refund but I know that won’t happen. It took me a week to write this because I’m still angry. We had our help set to start at a specific time for a specific number of trips. However because we fought for an hour to even get the truck we ran out of time to get the right amount of trips in while we had adequate help. So then I had to go back and forth (in my own vehicle) to help during the last load with my husband even though we have 3 small children. We had everything set up to keep them safe and entertained and our helpers set to move and be fed at specific times and YOUR app put all of that into chaos!!!! I will never use a U-Haul again because of this experience. I’d rather purchase my own enclosed trailer at this rate. This was supposed to be simple and it was the absolute worst! I’m glad I didn’t purchase movers from you too cuz goodness knows that would have been an entire mess as well! I can’t even tell you how much I hated this experience. A momentous day for us was flipped into darkness because of an hour of our day lost! I’m still not where I wanted to be with this move because of the hour it through everyone off.

Rating:

5.0

Very helpful. Thanks!

Rating:

5.0

Easy drop off service, friendly and courteous..

Rating:

5.0

The staff was great to deal with. Professional and friendly.

Rating:

4.0

Allegan U-stor was super quick and friendly! Even though they were having system issues I got everything I needed!

Rating:

5.0

This location was not open on a Sunday so I just did a drop off. It worked perfect for my needs.

Rating:

5.0

Staff here is absolutely amazing. All the information and help you could expect and very kind too.

Rating:

1.0

The final location that I was able to pick up the trailer at was fine, but the location my reservation was for was horrible. First, my reservation was "moved" to a different location several miles away. No call in advance. I had to drive to the reservation location, and then another 12-152 miles to Allegan. Corey, the regional manager was NO help. He hung up on me. John the "president" has apologetic, and promised me a $50.00 credit, but I never received the credit. Most likely, I will never use UHaul again.

Rating:

5.0

Both girls in the office were very helpful and very polite and did a great job with getting the trailer on to my vech. Hreat job girls.

Rating:

5.0

Always the best. We needed more space and you had none so we had to move to a larger warehouse. HYou all were great to work with.

Rating:

5.0

Bethany and Audi are exceptional ! They went out of their way to help me with a problem with my car when lights went out to the trailer on my way from first pick up to home I stopped there and they made many phone calls to find where I could get it fixed Finally , Dexter (Bethany’s husband) happened to stop by and he found problem Blown fuse! We fixed it and I was able to drive with trailer lights all working It was fhe best experience I ever had with u haul personnel!The Best!

Rating:

5.0

Fast and good customer service

Rating:

5.0

If I ever need a truck again, I would make Allegan U Stor II my first call.

Rating:

3.0

This store was fine. I ordered a 15’ truck in a location an hour away, but they did not keep my reservation. I was forced to drive an hour away to pick up a 26’ truck which made me very uncomfortable. I had to drive this truck through the mountains of Tennessee. It also ate up gas much faster!

Rating:

4.0

We used the remote pick up function, since we knew we would be in a rush on moving day. It took us over a half hour to pick up the truck and seemed way too complicated. I will not suggest that feature to anyone and will not be using it again.

Rating:

5.0

All good!

Rating:

5.0

Everything went very smooth!

Rating:

5.0

This is the second time we have used the storage units. The employees were knowledgeable and friendly. Price of unit was acceptable and the pro rated check was issued in a timely manner.

Rating:

5.0

Staff was friendly and helpful

Rating:

4.0

When hauling a trailer the size of the ball is important. The lady at U-Haul had me put a ball on there that was too small so it wouldn't tighten down and it was sloppy and jerking all over the place. I had to have my son-in-law look at it and he said it was because she told me the wrong size ball. It would be better if in the future the person knew the correct size balls for the hitches. I had the correct one with me and she told me it was fine.

Rating:

5.0

Very nice people and very helpful

Rating:

1.0

I was sent to this location after my reservation was moved to locations twice. Trucks were unavailable, the website was incredibly hard to navigate and slow to respond no matter what We did, we sat on hold for customer service nearly an hour to get the help we needed. It took three hours of running around to finally get a truck to where we needed it. We will not be recommending uhaul to anyone.

Rating:

5.0

Long time returning customer and im not pointing fingers or placing blame because bn pf the circumstance if events in my life i was on final warning from the manager because i accidentally got locked into the unit before that my fuance was getting us breakfast while i was organizing stuff in the unit and the final time i was woke up by an officer given final warning in which case was truly not intended i had passed out and been woken several times trying to get my fiance a ride to her parents so I could organize our stuff in the unit which never happened the last time i left my job two days before the incident and wanted to clean out or organize our stuff because im still homeless and was not living in unit or trying to use much if any electricity and also keep the unit clean and in good condition i heard the cart guy go around several times and instead of talk to me to understand that mornings dituation i heard 98 and opened the door to what i knew would be another cop because i made it obvious what I was doing he just couldnt talk to me and i know the law but still i moved my stuff to another facility out of allegan which is for the best i suppose. Still they said there would.be a lock on the door in twenty four hours so i moved most my stuff not really positive and left a kess i wouldnt mind cleaning up for staff but either way 269 251 6340 is my personal number i reviewed this company highly in the past but people never seem to understand things happen people arent living in storage units there inbetween places and making sure one thing is one or another oh well.

Rating:

5.0

I have been with U-Store for over 5yrs and couldn't have been happier! I would definitely come back if I needed to!

Rating:

5.0

Easy to reserve and reception staff was excellent. Very nice place to do business with. Thanks

Rating:

5.0

Been there 2 years had no problems

Rating:

4.0

They were helpful and cheerful. The parking lot was very icy and I was a little concerned about falling. Other than that, I had a great experience. Thank you.

Rating:

5.0

They were very easy to work with, even if you were a day late. Very polite and helpful. The prices are also reasonable. I would refer anyone to use them.

Rating:

5.0

You are always so helpful and friendly to everyone. It is such a pleasure working with you. Your prices are so very fair. Thank you

Rating:

5.0

Great storage unit, all the staff are friendly & helpful

Rating:

5.0

always treated us good and very clean always very helpful, Thank you

Rating:

5.0

Excellent storage facility. Always well maintained and secure.

Rating:

4.0

Fair prices on storage units and always good customer service

Rating:

4.0

we only needed the units for a few months between moves. Very nice people in the office to work with.

Rating:

5.0

Thank for keeping my stuff safe. I highly recommend Allegan U Store. The staff was always friendly and helpful. Thanks!