Went as planned even with a few changes!
steven brandt
Customer Reviews for Optimist Club Road Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned a 12’ trailer and was told to park it in a parking stall that was unfortunately at an uphill angle. Had a very hard time getting it off the hitch and was barely able to stop it from rolling into my car. The attendant admitted it would have been better to for him to tell me to park it in flat gravel parking lot in the back.
David MazurThe on site manager is welcoming and efficient. I very much appreciated him getting me checked in promptly. The directions could be better as it looks like they’re sending you to the dump, which in the best case scenario, you wake up in a bath tub full of ice missing a kidney, but, it’s on the same road as the dump….what are you going to do? Very well run operation in my experience with it.
Michael SebazcoThe attendant was very professional and helpful. The map data to your location using Google is wrong. Get with Google to fix how your location shows up so that you can be found easily.
Reed MoneganGreat customer service. Would recommend this location.
Dale GantThe after hour instructions were incomplete. It’s a fenced in area. There was no temporary access code provided to enter location in order to drop of rental. Had to locate a hotel for the night and then return in the morning. UHaul costed me an additional $135 for this mistake. Would appreciate a $135 refund for the rental and for UHaul update their after hours drop off procedures to include a temporary access code for those dropping of rentals after hours. Thank you for your support and understanding. When will we be receiving the refund?
Mark Theys