Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)

2,617 reviews

20 Old County Rd   Windsor Locks, CT 06096

(860) 254-4599

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(860) 254-4599

20 Old County Rd
Windsor Locks, CT 06096

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have used Airport Auto Wash multiple times and always been pleased with them

Kelly Bright 
Rating:
5.0

Customer did not leave a comment.

Glenn Mason 
Rating:
5.0

We always have a great experience here. Very convenient and friendly. Would definitely rent from here again.

Robert Hepler 
Rating:
4.0

Customer did not leave a comment.

Richard Furey 
Rating:
4.0

Customer did not leave a comment.

Matthew Wilson 
Rating:
5.0

These guys are the best, I don't even shop anywhere else. Would never consider going to any other location.

Greg Mark 
Rating:
5.0

The staff was incredible helpful and accommodating. I have rented several times from this location and would recommend anyone else to rent from there. The don't have as much equipment as some bigger locations but if they have what I need, I rent from these guys. Awesome!

Glenn Mason 
Rating:
5.0

Customer did not leave a comment.

Roger Field 
Rating:
5.0

Absolutely amazing. Everything was so easy and they were willing to work with us when moving didn’t go as smoothly as desired!

Theresa Lynch 
Rating:
5.0

The people running that location are phenomenal

Randall Borgerding 
Rating:
5.0

Customer did not leave a comment.

Kevin Dingman 
Rating:
5.0

Everything went well. I had to change the reservation due to weather; this was simple, and the staff accomodated this need with ease and cheerfulness.

Bill Cook 
Rating:
5.0

Customer did not leave a comment.

Steven Hurlburt 
Rating:
1.0

I arrived for my reservation and after checking in I went to view the truck. It was disgustingly dirty inside, outside and in the pickup bed. I was picking up a mattress so didn’t want a dirty truck. I went to find the agent but the office was now empty and he was no where to be found. This location is an auto wash! They shouldn’t have rented a dirty truck to begin with so when I went and explained to the wash attendant that the truck I’m picking up is dirty and can I run it through the wash… no. But he can turn on the wash so I can wash it myself in the bay. Really U-Haul, you rent me a dirty truck and let me clean it myself in 40 degree weather? Avoid this location at all costs.

SHAUN MATTHEWS 
Rating:
5.0

Nothing really. Everything was good!

Karen ref 
Rating:
5.0

Service was excellent. I don't really know how it could have been improved.

frank schutz 
Rating:
5.0

Customer did not leave a comment.

Ronald Bartgis 
Rating:
4.0

Customer did not leave a comment.

JOHN MUSKA 
Rating:
5.0

Friendly people who were a pleasure to work with. Appreciate their help and will use them again when the need arises.

david bachman 
Rating:
5.0

Customer did not leave a comment.

Sandra Fields 
Rating:
5.0

It was a bit confusing to find the entrance but the gentleman that helped us was incredibly kind and helpful. The process was straightforward and painless. We will be using this location again down the road when we move again!

David Caldon 
Rating:
5.0

Love this uhal in Windsor lock. People ALWAYS great to me

Karen Curtis 
Rating:
5.0

Customer did not leave a comment.

Tim McGinley 
Rating:
5.0

The vehicle located in Enfield, CT was unusable. The driver side mirror was not affixed to the vehicle making it unsafe to use. Curiously, the attendant did not realize the severity of the situation and still asked if I wanted to use the truck. Also, the tank was only 3/8 full. We picked up another vehicle located at 20 Old County Rd, Windsor locks that was in excellent condition.

Michael Tarnowicz 
Rating:
4.0

Maybe a sign on the back of the building- where you enter the lot. Other than that- it was great!

Jennifer Carr 
Rating:
5.0

They went out of their way to accommodate my needs.

Besty Mckaige 
Rating:
5.0

The customer service agent at this location was friendly and very fast - he got us processed and back out the door to be on our way, much appreciated on a stressful moving day. Drop-off was also just as easy. Thank you!

Marla Mrowka 
Rating:
5.0

Customer did not leave a comment.

Richard Sgro 
Rating:
5.0

Customer did not leave a comment.

Barbara Boornazian 
Rating:
5.0

Nothing needed

ken faroni 
Rating:
5.0

Customer did not leave a comment.

Tom Watson 
Rating:
5.0

Best way to move! Truck was perfect and listed moving help was even better.

Pamela Ricee 
Rating:
5.0

Easy to deal with great people always ready to help

Chris Halpin 
Rating:
4.0

Customer did not leave a comment.

John Kucienski 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Little 
Rating:
5.0

Customer did not leave a comment.

MARCUS MIGNONE 
Rating:
5.0

Excellent exp. Rich called me a few times about the expected storm. He was very professional and really made my exp. No issue w truck A+!

William Grace 
Rating:
4.0

Customer did not leave a comment.

Alison Aird 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Snider 
Rating:
5.0

Nothing

Lawrence Duncan 
Rating:
5.0

Customer did not leave a comment.

Burl Sindler 
Rating:
5.0

Always a pleasure No fuss at all

PRITHAM DOPPALAPUDI 
Rating:
5.0

Customer did not leave a comment.

Patrick Velie 
Rating:
5.0

Customer did not leave a comment.

EDWARD KRAWIEC 
Rating:
5.0

Customer did not leave a comment.

Doug Murphy 
Rating:
5.0

Everything was great. The staff was courteous & well prepared. Obtaining the vehicle was easy. The vehicle was clean and well maintained.

Brendan Stratton 
Rating:
5.0

Very professional. Had me unhooked and on my way within minutes.

Mark Farmer 
Rating:
4.0

Provide a better truck. It was a worn out old truck that shook terribly and felt like it needs an alignment also. The truck also smelled like cigarettes.

Paul Schlesinger 
Rating:
5.0

Customer did not leave a comment.

TONY DULTZ 
Rating:
5.0

Great rental location. The gentleman there is very helpful and friendly

TONY DULTZ 
Rating:
5.0

Customer did not leave a comment.

Howard Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Robert Pomeroy 
Rating:
5.0

Customer did not leave a comment.

Matthew Guminiak 
Rating:
5.0

Thank you. Very professional and prompt. Equipment was perfect. Best UHaul experience i've had in years. Would highly recommend.

Maura Borsecnik 
Rating:
5.0

Customer did not leave a comment.

David Munoz 
Rating:
5.0

Your service is excellent; I don’t think you can make it better than it currently is.

Evonnie Gbadebo 
Rating:
5.0

Rich was more than helpful snd very friendly

Kevin Horaan 
Rating:
5.0

Install high visibility markers at far corners of tailer in height with most suvs to make trailer more visible for driver and vehicles merging from ramp onto highway separated by median. Situations where trailer is not visible to traffic in front of you, due to trailer being more narrow then pulling vehicle, can sometimes cause drivers to think you have passed but when in reality the trailer is in their blind spot

Abdulmalik Ajdinoski 
Rating:
5.0

Customer did not leave a comment.

Kristian Martinez 
Rating:
5.0

Customer did not leave a comment.

Stevan Farkas 
Rating:
5.0

The process of renting a vehicle at this location is a quick easy friendly process.

Linda Connor 
Rating:
5.0

Your service is excellent!

Evonnie Gbadebo 
Rating:
5.0

I have rented several vans and car trailers from this location and they offer great service.

NORM ONEY 
Rating:
4.0

It was a late night drop off but very timely on checking in the truck and sending receipt!!!

Thomas Leece 
Rating:
5.0

Customer did not leave a comment.

Paula Baker 
Rating:
5.0

Customer did not leave a comment.

Kristian Martinez 
Rating:
5.0

Great crew. Fantastic customer service.

John Trupp 
Rating:
3.0

My only issue is that I thought turning in my u-haul 26 hours early (almost a full day) & left it with more gas than as I received when picking up u-haul, that I would have received a credit of some type, but instead I received an extra charge of $12.xx for putting a few extra miles than u-haul pre-calculated for.

Karen Taylor 
Rating:
4.0

friendly and helpful reps

Deborah Horvath 
Rating:
5.0

Everything was great. Thanks U-Haul!

Carolyn Markowski 
Rating:
4.0

Lower price

Wallace Cummings 
Rating:
5.0

Customer did not leave a comment.

Paul Moore 
Rating:
5.0

Customer did not leave a comment.

Devin Smith 
Rating:
5.0

I cannot think of a thing you could do better. My experience was excellent, exceptionally excellent.

Evonnie Gbadebo 
Rating:
5.0

Customer did not leave a comment.

John Haksteen 
Rating:
3.0

I’m displeased I needed to get the truck in Windsor Locks instead of Enfield. On Friday we were called and told we could return it in Enfield. Then this was changed to Windsor Locks. Just say enfield is not an option!

Sharon Vacca 
Rating:
5.0

No suggestions, Rich and Rick run an excellent Uhaul experience. Thanks very much guys!

Frank Mcnulty 
Rating:
5.0

Continue the service that you offer professionalism fair pricing and quality customer service

Wolf Kiss 
Rating:
5.0

The friendliest, most helpful person helped us return the truck.

James Keshecki 
Rating:
4.0

I was asked to estimate milage for the vehicle. I estimated 50 miles but then said 75 miles in case something happened. I did not realize that I was paying for the full stated mileage regardless of whether or not I actually went that far. Had I known that, I would not have gone so far above my estimate. I didn't really give the money away, I feel that my money was unfairly taken. Make your policy and the purpose of the planned mileage more clear up front, when renting the vehicle.

Jeffrey Bernabe 
Rating:
5.0

Customer did not leave a comment.

Dan Blanchette 
Rating:
5.0

Excellent customer service! I highly recommend this location!

Renee Rose 
Rating:
4.0

Customer did not leave a comment.

Diane Cook 
Rating:
5.0

Customer did not leave a comment.

Samantha Bobbitt 
Rating:
5.0

Great place reliable, and consistent

Stjames Blacklords 
Rating:
5.0

Truck smelled like cigarette smoke. Otherwise everything was great, efficient and organized. We have used this U-Haul location in the past and have always had a great experience, which is we are return customers.

Paul Harvill 
Rating:
5.0

It was great location and hours were awesome. Yes I would recommend them. Thank you

Laura Boutwell 
Rating:
5.0

Customer did not leave a comment.

John Sheldon 
Rating:
5.0

Customer did not leave a comment.

St James Black Lords 
Rating:
5.0

Customer did not leave a comment.

Dave Wilson 
Rating:
5.0

Customer did not leave a comment.

Joseph Metzger 
Rating:
5.0

Customer did not leave a comment.

Mario Castellano 
Rating:
5.0

Customer did not leave a comment.

steve melanson 
Rating:
5.0

Customer did not leave a comment.

Adam Gabel 
Rating:
5.0

Customer did not leave a comment.

Frank Mcnulty 
Rating:
5.0

Was a very quick and accommodating process!

Samantha Schwartz 
Rating:
5.0

Customer did not leave a comment.

Joseph Stpierre 
Rating:
5.0

Excellent customer service. Kept me updated on my rental with any changes.

Carol Ali 
Rating:
5.0

Customer did not leave a comment.

Rayna Bennis 
Rating:
5.0

Customer did not leave a comment.

Ahmet Kadak 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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