Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time using this location. Highly recommend. Thank you!
Jon R
Rating:
5.0
Great people and very helpful! Will rent from them again!
Lorelei S
Rating:
5.0
Made it easy
HERMAN S
Rating:
5.0
Customer did not leave a comment.
Martin A
Rating:
5.0
Customer did not leave a comment.
KEISHA W
Rating:
5.0
They were very helpful and allowed me to do drop offs whether they were there or not. I probably won't go anywhere else now that I know they're there
james o
Rating:
5.0
Do military discount
Gregory S
Rating:
5.0
Customer did not leave a comment.
Olindo M
Rating:
2.0
I pay 126 the first time then pay 225 to go to the same place way
Scott A
Rating:
1.0
Not charge for extra crap we did not ask for and try to lie about how many miles we went :)
Conner T
Rating:
5.0
The service was timely and there were no "issues" with the reservation. This is very good.
David H
Rating:
5.0
Customer did not leave a comment.
MARK G
Rating:
5.0
Fantastic service.
charles h
Rating:
5.0
Customer did not leave a comment.
HEATHER D
Rating:
5.0
Customer did not leave a comment.
lawrence n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda B
Rating:
5.0
Seamless drop off. Highly recommend.
Carol E
Rating:
5.0
Previous renter covered trailer in tar/paint. Trailer should have been cleaned before pick up. Pick up spot was great clean and well prepared.
Travis M
Rating:
4.0
Customer did not leave a comment.
Edward K
Rating:
5.0
Dwayne went above and beyond helping me troubleshooting a fix to my truck’s trailer light receptacle and were able to get it working. Very friendly staff.
Matthew F
Rating:
5.0
Not to park the vehicles so close together on the lot. Everyone who rents your vehicles are not a size 2.
michele g
Rating:
4.0
Truck leaked in the front. The Attic filled with water from driving in the rain.
Michael V
Rating:
3.0
The trailer was damaged on the front and fenders. The hook and locking mechanism was rusted and occasionally difficult to use. The rails and the door would “stick” so it required more effort to open/close the door. This trailer should have been retired.
G. B
Rating:
5.0
Was about to pick up right away last minute when our truck was down and the employees were easy and great to work with. Will use again for sure.
Patrick L
Rating:
5.0
Customer did not leave a comment.
Dale M
Rating:
5.0
This is literally the only UHAUL I will deal with in Dover. I've never had one problem. Kudos!!
Suzanne S
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
EPHRAIM N
Rating:
5.0
Great guy! Very helpful
Joan C
Rating:
5.0
Customer did not leave a comment.
ARNOLD D
Rating:
3.0
ITS FRUSTRATING TO US WHEN WE ORDER MULTIPLE VEHICLES FOR PICK BUT WE CAN'T GET THEM ALL AT ONE LOCATION. CREATE ALOT OF RUNNING AROUND ON OUR PART WITH DROP OF AND PICK UP.
JOHN Z
Rating:
5.0
Both original location of Kenneth Square and Destination 2438 S. State Street, Dover, DE were phenomenal, especially Dover!!!
RENDY R
Rating:
5.0
Customer did not leave a comment.
Dorthy C
Rating:
4.0
Notify of need to be on site for virtual turn in. It does not accept a photo for file.
The link to access the turn in doesn’t warn of the importance/necessity to be on site.
Vincent A
Rating:
5.0
Customer did not leave a comment.
Jennifer f
Rating:
5.0
Customer did not leave a comment.
Eric H
Rating:
5.0
This truck was not in tip top shape. It burned too much gas and need alignment and tires balance
Lloyd M
Rating:
5.0
Great customer service
orlanda w
Rating:
5.0
Customer did not leave a comment.
Taylor L
Rating:
3.0
Customer did not leave a comment.
River A
Rating:
5.0
Many peoples don't respect and they smoke 😡 into the car.
John S
Rating:
5.0
Customer did not leave a comment.
timothy k
Rating:
5.0
Dwayne was great in accommodating our request amidst a winter snowstorm the night before. Ensured the parking lot and walkways were safe to traverse.
RENDY R
Rating:
5.0
Customer did not leave a comment.
RYAN V
Rating:
5.0
Customer did not leave a comment.
KYLE K
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
Rating:
5.0
I dropped off in the evening so didn’t meet with anybody. Place was good and seemed okay. Very close to my DE home, so was very convenient. I used the app.
David G
Rating:
5.0
Customer did not leave a comment.
Brian D
Rating:
5.0
Great staff, easy, secure access to units. Clean and organized space.
thomas k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawne N
Rating:
5.0
N/A
BRUCE J
Rating:
5.0
Very friendly and excellent service!
Becky D
Rating:
5.0
Customer did not leave a comment.
MALINDA L
Rating:
5.0
Customer did not leave a comment.
Jayden J
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
Customer did not leave a comment.
dennis t
Rating:
5.0
Very Nice experience.
Karl P
Rating:
5.0
Very good and personalized service. Truck was in top shape. Easy process to rent.
Sean M
Rating:
5.0
Customer did not leave a comment.
Jon H
Rating:
5.0
Customer did not leave a comment.
Melville W
Rating:
5.0
Nice location
Paul M
Rating:
4.0
Easy location to find for dropoff
Paul M
Rating:
5.0
Excellent team......
ROBERT E
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
Maureen R
Rating:
5.0
Customer did not leave a comment.
Darrin W
Rating:
5.0
Very nice customer service. Thank you
Bill M
Rating:
5.0
The mileage rate is excessive however once we settled on the vehicle size all went very smooth. The mileage rate is a little bothersome, then had to replace gas, but all went very well.
Philip M
Rating:
3.0
The customer service representative. She wasn’t very friendly. I was told when I go pick up the U-Haul truck I can give them any additional information needed. She had me do the process through the Uhaul app. That was the first time I ever had to do that. Also, my truck was not clean on the inside. I had to ask her to clean the truck before I left the property. Also, when I return the truck, there was a big U-Haul truck parked outside. That should have been parked in the back. It was hard for me to pass through to return my truck. I was charged twice. I had to call back to U-Haul to get everything resolved.
Casey D
Rating:
5.0
Customer did not leave a comment.
Deborah F
Rating:
5.0
Customer did not leave a comment.
karen c
Rating:
5.0
Customer did not leave a comment.
Dave M
Rating:
5.0
I dropped my trailer off that same evening around 8pm. The Uhaul parking area in front of the store had several people parked there from the bar next door making getting the trailer in there extremely hard as waiting for people to come out and move their parked vehicless
Terry L
Rating:
5.0
Equipment was ready and in excellent condition. Representative verified all was ready before I left. She went above and did an excellent job with the people ahead of me in line helping them adjust their rental and saving them several hundred dollars. Will definitely rent here again.
David B
Rating:
4.0
Customer did not leave a comment.
Raymond S
Rating:
5.0
I do not have any suggestions at this time I was satisfied with my experience.
Shawn H
Rating:
4.0
Customer did not leave a comment.
Lachelle G
Rating:
5.0
Excellent service!
RENDY R
Rating:
5.0
Staff was very friendly and professional.
Chatchai D
Rating:
5.0
Customer did not leave a comment.
William K
Rating:
5.0
Very nice clean location. Very helpful lady at the country, easy and quick. Definitely my new appt
Roxanne M
Rating:
3.0
I wasn't sure how to rate this place called airbase rentals because to me that that woman I met there is so unfriendly, she talks to me so disrespectful and very disregard.
Mustapher G
Rating:
5.0
Customer did not leave a comment.
Albert B
Rating:
4.0
Customer did not leave a comment.
Monay C
Rating:
5.0
Attendant was very helpful, thought I had a major problem with wiring, he fixed it very simply and I was in my way. Thank you very much.
Angelo S
Rating:
5.0
The agent who assisted me was absolutely wonderful, from scheduling over the phone, to pick up and drop off she was pleasant and kind even though her office was busy and her phone ringing!
cindy g
Rating:
5.0
Customer did not leave a comment.
Thomas F
Rating:
4.0
Customer did not leave a comment.
Joseph L
Rating:
5.0
Great experience. Friendly service.
Christian M
Rating:
5.0
Employees were kind. I can pick up and return the truck very quick with them.
HYUB S
Rating:
5.0
Customer did not leave a comment.
RODERICK R
Rating:
5.0
Customer did not leave a comment.
Lachelle G
Rating:
2.0
We were promised a free extra day because of being in the military and when we came back they charged us for the extra day. The truck had a terrible smell. They are still attempting to charge me even after everything was paid for. A bad experience overall.
Isatou D
Rating:
4.0
Customer did not leave a comment.
joe w
Rating:
5.0
Customer did not leave a comment.
GERALD H
Rating:
5.0
Customer did not leave a comment.
David K
Rating:
5.0
Customer did not leave a comment.
Roderick R
Rating:
5.0
Customer did not leave a comment.
marsha n
|
Overall Experience
Rating:
5.0
I have used this facility twice in my time here in Delaware. The staff is very friendly. I felt the storage facility was very secure.
robin d
|
Overall Experience
Rating:
5.0
The staff is very helpful!!!!
Clerona C
|
Overall Experience
Rating:
5.0
Great employees. Very helpful.
Tom K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KANESHA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH W
|
Overall Experience
Rating:
5.0
Very pleased with the way you operate and the efficient help!
diane m
|
Overall Experience
Rating:
5.0
Had the space for 6 years, never had a problem
GLEN N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tamarah u
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randall m
|
Overall Experience
Rating:
5.0
Jennifer was totally awesome and professional and courteous and the other staff were very knowledgeable and courteous and professional also
It was truly a pleasure doing business with them
CEDRIC W
|
Overall Experience
Rating:
5.0
The staff was very cold and does not respect your time. I sat in the office with not attendance present for over 15 minutes. She never even apologized for not being available and was rude when I asked a question. I couldn't wait to close out my contract. If you are a people person this is not the agency to use, they are strictly business oriented
karen m
|
Overall Experience
Rating:
5.0
Air base storage was able to meet our needs for over 2 years. We needed a bigger unit and unfortunately over a period of a couple months we were unable to obtain a larger unit due to no availability. We unfortunately had to choose to relocate to another facility that they recommended. Thank you for everything!
Tammy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEO M
|
Overall Experience
Rating:
5.0
Went out of their way to make sure everything went smooth for me. Came in from out of state and getting in to unit was very easy.
OLINDO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah f
|
Overall Experience
Rating:
5.0
Thanks
James O
|
Overall Experience
Rating:
5.0
Easy access, friendly staff, well lit,
Selina W
|
Overall Experience
Rating:
5.0
1. This was definitely no upon my move in but I appreciate that change after.
2/3. Appeared secure because of the camera. Unfortunately someone was able to obtain either the code or had a code and was able to bypass my locks and enter my storage unit without question remove items and replace items. I paid my balance in person in cash and did not share with anyone that I had a unit there because of the same situation in a previous storage facility.
4, Not always friendly but they did there job.
5. Yes because outside of my personal experience it may not be the same for others and the facility for the most part is acceptable but I would however share with them what I had experienced.
Candy B
|
Overall Experience
Rating:
5.0
Dwayne & Crew, You guys rock! Thanks for everything!
TAVIA M
|
Overall Experience
Rating:
5.0
Great facility and employees.
Tom K
|
Overall Experience
Rating:
5.0
Best customer service ever. Thank you for all of your help
kimberly d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott f
|
Overall Experience
Rating:
5.0
Excellent experience, met my needs for additional storage.
peter e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW F
|
Overall Experience
Rating:
5.0
I just didn't like that I had to pay a whole complete month for only 2 day of service when leaving. I really don't think that that's right. That information should have been shared with the customer at the beginning for better understanding. Yes, I feel like that month was stolen from me. I was gone (vacated) on the 2nd of that month.
Michael B
|
Overall Experience
Rating:
5.0
Courteous service convenient facility.
Richard G
|
Reservation
Rating:
5.0
No complaints
MARGARET B
|
Overall Experience
Rating:
5.0
I had my storage unit almost 8 yrs. never had a single prob. The fees did go up but I think it was less than $5. Very happy with their services.
ADAM L
|
Overall Experience
Rating:
5.0
Rm rented was gd for what we needed.The hrs 24/7 perfect.Mgr professional and helpful.The only prob was discussed already.Need more space for comments.Will recommend!Would make a suggestion.
TIMOTHY B
|
Overall Experience
Rating:
5.0
Excellent Customer Service. Storage unit was very clean. Easy access
to unit . Definitely would recommend this facility.
christopher f
|
Overall Experience
Rating:
4.0
Very clean, well maintained. Only issue is that outdoor units seem to be falling apart. (Unit D26)
SAVANNAH R
|
Overall Experience
Rating:
5.0
Fast and easy move in after online request placed.
AMBER D
|
First Impressions
Rating:
3.0
I cancelled my reservation. I did not use the storage
Privacy R
|
First Impressions
Rating:
4.0
Was able to get right in. After placeing the lock on the unit, found that I probably won`t be needing it. Hopefully my son gets into his apartment by Wednesday. At which time we will remove the lock
Privacy R
|
First Impressions
Rating:
5.0
Very friendly, helpful and informative front desk staff. She answered all of our questions and more!
The unit is very conviently located to the gate and is very accessible.
Privacy R
|
First Impressions
Rating:
1.0
Breaking news!!! Move don`t just happen between 8-5. Had to go to Liberto around the corner for assistance.
Privacy R
|
First Impressions
Rating:
5.0
Customer service good, clean unit
Privacy R
|
First Impressions
Rating:
3.0
Did not need unit.
Privacy R
|
First Impressions
Rating:
3.0
I cAnceled my reservation for this storage.
Privacy R
|
First Impressions
Rating:
5.0
It was clean secure.
Privacy R
|
First Impressions
Rating:
4.0
Staff was friendly and unit was clean.
Privacy R
|
First Impressions
Rating:
5.0
Even though the facility did not have the size storage that I needed, she recommended me to another storage facility.
Privacy R
|
First Impressions
Rating:
2.0
The people that own the storage facility are sort of rude and seemed as though I was a burden when I came in to sign the paperwork for the storage unit.