Customer friendly!! Very accommodating!! Thank you!!
Carolyn F
Customer Reviews for Ahwatukee Foothills RV & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I took it all the way over to this laocation and you charge me for fuel. I could have dropped it right near my house. Now I’m paying extra for fuel in my car to pick me up and you charge me an absorbent rare for 2 gallons of fuel What service
Herb HExtremely pricey for moving a few boxes 10 miles away...
Donna KNa
Douglas DKayla is a complete professional!!! Kayla is always great to deal with and very accommodating. Keep up the great work Kayla!!!
Tim MKatie is very professional, polite & courteous. Keep up the great work Ahwatukee Foothills RV & Storage!!!
Tim MHaley, the agent on duty, could not have been more helpful. The service was top notch!
LEE MKayla was amazing. I reserved a truck ahead of time and opted for pickup during non business hours using the app. When I arrived the app wanted additional info that I couldn’t get at that early hour and Kayla saved the day, helped me get the truck even though she was off the clock. Absolutely above and beyond. She is a stellar person and dedicated hard working employee. Thank you!!!
Patrick MKayla was an amazing help at this location. I went in with the expectation of getting a truck with a ramp, luckily, Kayla asked me if that is what I needed before getting into the truck. Once I did tell her that I needed the ramp, she was able to put me into the correct truck. Such a big help!!
Salinas Ymobile pick processing to slow
coretta nThe office manager at Ahwatukee Foothills RV & Storage Kayla did an excellent job in arranging the U-Haul rental appointment.
Fred MI will be calling corporate on Monday. I was told the UHaul had a full tank and it did NOT. We drove 13 miles for our rental but put 9 gallons in the tank!
Rose FThe manager lady at the counter was incredible! Very nice friendly and a pleasure to work with
Todd HOwners very helpful. Process was smooth
Margaret LYour representative Kayla was very kind and professional. Great employee.
BURT HLove the mobile checkin and checkout
Han BKayla was a delight to work with. She was very friendly and had great customer service.
Fernando Llower the prices
GREGORY CUHaul estimates I used 6 gallons to travel 7 miles. Their estimate is about 50 percent off.
Jeffery WThe location was fine, the automated check in process was challenging. The truck was fine for the 6 miles I drove it, but glad I didn't have to go across town in it. But it was clean and got the job done.
EDWARD Gwhen I got the uhaul the dolly and furniture I ordered with it did not come with it.
Celina GIt was perfect Wow great service fast and affordable
Suzanne CJim was fantastic to work with on my rental!
Rosamartha OService was prompt and friendly. No complaints.
Eric LThe online reservation system froze up on step 2, but the reservation was communicated to the location and so all worked out (even though I could not be assured of that online).
Kevin GVery helpful. Great customer service.
CHRISTOPHER MJim was great. Very, very helpful and professional. Thank you.
Cherise RThe gentleman who checked us in/out was super friendly and very nice! I think his name was Jim. The experience was perfect, flawless.
Fernando LThe most horrible experience ever. We returned the truck. The contractor at the location charged us for 290 miles when we only used 29 miles!!! We noticed it immediately when we received our receipt. Went back to the location and the contractor couldn’t do anything for us. He was trained. He gave us a managers number. We got in touch with the manager. The manager states that he would refund us immediately. Of course depending on our bank. Two days later we check in with the manager and he said “oops I made ANOTHER mistake. I refunded it cash in our system.” So we wait another 3 days for the credit of $269 to go back on our credit card. Thomas the manager and the Ahwatukee location are the most incompetent people. Both making several mistakes and both used “I am human I make mistakes”. Twice. Both of you? Really. Horrible customer service.
Chavon TJim was very helpful and able to assist us when our moving date changed. Very well done, and very pleased. Will be back again!
Scott RJim was very friendly and helpful
Kenneth BMy reservation was moved to a different location because the location where I reserved a van did not have any. I was told verbally I could have an upgrade at the same price but was not told the upgrade was at a different location. This is the 2nd time this has occurred.
Joseph MRemove AAA discount sign since you no longer offer discounts to AAA members
Maurice SCourteous and friendly staff
Maurice SThe back part of the truck was not clean.
Melinda PLearn customer service from this location!
Eshaya DStaff was wonderful and very helpful!
Donna JLady was very helpful. Something was not good and someone used my credit card, which was not good.
JUDY KTiffany went above and beyond to get me the truck I needed. Tiffany did an excellent job relocating me to another unit in the storage complex. Tiffany has excellent people skills. She did everything to make our move go smooth and worry free.
Donna NKeep store open until the promised time. Do not make customer go through the 24/7 without help, especially when the customer wants to pick up from a physical location. Make sure gas is filled full when renting.
Prabir CVery good clean and convenient thank you !
Ardelis VGreat place to rent !!
Michael JYour customer service is great very polite and helpful I will be renting from you again very pleasant experience there was a mix-up but the person that helped me fixed everything and was very polite and helpful thank you again
Luis GGentleman at this location was awesome. Very helpful and patient with us as we hitched the trailer.
MWENDA RThe scheduling did not communicate clearly with the location where I reserved a 15’ Truck, Auto Transport Trailer, and a Utility Dolly. My reservation was changed without my approval or notification to This location. I had to pick up my dolly and another location. The truck was dirty when I picked it up. Very, very poor communication between locations and scheduling. This trip was a nightmare! I will never use UHaul again. The mover that I scheduled thru your site to unload my truck was sexually harassing me and arguing with me in my home. I asked him to stop and he did not and would not step outside when I asked him to. I need someone to contact me from corporate immediately. I have sent a message and have not received a reply.
Nancy GI'm a little disturbed by the fact that I was issued the wrong truck, bought insurance for a new truck and was given a used to truck, wrote back to the company that I wanted to have the insurance removed, and have not heard any response and now received the bill with the insurance on it. That has made my overall experience unsatisfactory. I would love to hear from somebody. My cell phone number is 704 661-6996. Thank you.
Philip GReservation was completely messed up. Location changed several times. My towing vehicle spec's were messed up. Horrible experience.
Dennis SI would highly recommend this site. Mainly because Mr. Rob Lowe the manager there! We had not had a good experince with U-Haul up to when we met Rob. He was very professional and also was kind and went above and beyond by staying open after closing time to help us! Thanks so much to Rob
Gary JNothing
Carol PRepresentatives in Ahwatukee were extremely helpful, responsive and courteous. I highly recommend this location.
LUZ UAll was good and easy!
Michele BExcellent service. Rob opened up on New Year’s Day for me to get the equipment, I had a very small window of opportunity to make the move work out. It went perfectly thanks Rob
scott hThe pick up was complicated. It was an after hour pick up and it took me almost an hour to get the truck because the wrong one was in the system. The after hour process needs improvement. The call center customer service reps were very helpful.
Nader SI was not satisfied with the condition of the 20 foot truck I rented. It rained on our moving day. The windshield wipers disintegrated during my 50 mile trip while I was driving on a packed freeway. The rubber came off completely and I could barely see anything. It was very dangerous. Also, the truck leaked and soaked almost all of my boxes. They were soggy and a mess when I got to my destination. Someone needs to maintain these vehicles. Obviously nobody had changed the wiper blades in many years. The design of the vehicle is also poor. The runoff from the overhead above the truck cab comes down right outside the door so every time I got out I was soaked. A small rain gutter on the overhang above the drivers door would solve this. I am now going to have to go to my storage unit and take everything out, let it dry and then repack them in new dry boxes. I had no choice but to unload the wet boxes as I had to return the truck that day and my helpers wouldn't be available the next day. This situation could have been avoided by proper maintenance. The truck had considerable mileage and should have been properly inspected prior to being rented.
Chris PU-Haul should advertise the current mileage rate. .99/mile is outrageous for a small 15ft truck. Mileage was double the rental rate. I suppose all rentals are like that, but a customer can't help but feel taken advantage of when the big bold ads say $29.99 per day.
michael rI was quoted a price for the uhaul, turned it in a day early & I am still getting bills from u!
RONNIE MDid not have a hand truck or furniture pads available.
David Fexplanations of costs and no unrequested equipment/underhanded charges
Jonathan W