Customer Reviews for Affordable Storage Settegast
(U-Haul Neighborhood Dealer)

850 reviews

321 Settegast Ranch Rd   Richmond, TX 77406

(281) 346-4796

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(281) 346-4796

321 Settegast Ranch Rd
Richmond, TX 77406

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–1 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Khoa Nguyen 
Rating:
5.0

Customer did not leave a comment.

Roberto Munguia 
Rating:
5.0

Customer did not leave a comment.

Leo Ochoa 
Rating:
5.0

Great customer service!

Demond Thomas 
Rating:
5.0

Customer did not leave a comment.

PHILIPPE AUGUSTE 
Rating:
5.0

Customer did not leave a comment.

Angella Dylla 
Rating:
5.0

They were extremely helpful

Michael Roller 
Rating:
4.0

Customer did not leave a comment.

kevin schulze 
Rating:
5.0

Customer did not leave a comment.

Antwane Kitchen 
Rating:
5.0

While the location is a little off the beaten path, the service was incredible. I'd highly recommend using this location.

Aaron Ebertowski 
Rating:
5.0

Friendly

Michael Clark 
Rating:
5.0

This is my go to location for UHaul rentals, staff is always friendly and helpful, very smooth process to pick up and drop off!

Elías Azuaje 
Rating:
5.0

Good job with my tight schedule. I will be back to get my stuff after I finish things in New England.

Brent Backman 
Rating:
5.0

Customer did not leave a comment.

ERIN Leonard 
Rating:
5.0

Customer did not leave a comment.

Chad Blaha 
Rating:
5.0

Extraordinary customer service.

Wayne Grant 
Rating:
5.0

Nothing at this time. The agent was exceptionally polite and helpful.

azireno tobi 
Rating:
5.0

Customer did not leave a comment.

Justin Manak 
Rating:
5.0

The experience was exceptional. We use the movers that were provided on your list and these guys were awesome.

Robert Ewell 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GAYTER 
Rating:
5.0

I’ve never had a long wait when renting a truck nor trailer when I’ve used the UHaul app, at this location the UHaul lot is always well arranged and extremely well organized. The staff has also been extremely knowledgeable and friendly, and always willing to lend a hand when need be . Yes I would Highly recommended But I don’t want everyone to know about them and spoil my chances to get a truck or trailer when I need it Lol .

Dana Dennen 
Rating:
5.0

Customer did not leave a comment.

Brandon Firor 
Rating:
4.0

Customer did not leave a comment.

Melissa Spence 
Rating:
5.0

Customer did not leave a comment.

Michael Holcomb 
Rating:
5.0

Nothing! Employees are very friendly & go above & beyond. Customer service is the best! 10 Stars!!!!!

Eddie Peralez 
Rating:
5.0

Customer did not leave a comment.

Tommy Pennington 
Rating:
5.0

Customer did not leave a comment.

DAVID SKINNER 
Rating:
5.0

Extremely quick drop off. We were there less than 5 minutes. Very helpful. Would recommend 100% 5 stars ⭐️

Denise ALLEY 
Rating:
5.0

more advertising identifying your convenient location

Jim Hunt 
Rating:
5.0

Customer did not leave a comment.

vishnu sundaramoorthy 
Rating:
5.0

Customer did not leave a comment.

Phillip Jensen 
Rating:
5.0

There is absolutely nothing that can change about this place. Customer service is 100000000%... She explains everything to u so well... She loves her job.. I rate this place Top Tier...Apprecaite workers like her GREATLY

KATRINA SANFORD 
Rating:
5.0

This is my 2nd rental from this location and I have to say there is no room for improvement. Both experiences were top notch and this is likely the only location I will ever rent from again.

CHRISTOPHER HUGONNETT 
Rating:
5.0

Customer did not leave a comment.

Brandee Carrera 
Rating:
5.0

Customer did not leave a comment.

Shateeka White 
Rating:
4.0

Customer did not leave a comment.

WALTER WOOD 
Rating:
5.0

Customer did not leave a comment.

ubaldo alvisu 
Rating:
5.0

Great customer service, very friendly and inviting .

Lori Swor 
Rating:
5.0

Exceptional customer service. Equipment was ready as promised. Also assisted with connecting to my truck. Very friendly. Rocky was a pleasure to meet as well!

Kenneth Jolley 
Rating:
5.0

Customer did not leave a comment.

Jesus R villarreal 
Rating:
5.0

Customer did not leave a comment.

FERHAT AKBULUT 
Rating:
5.0

This location personnel is always super helpful at finding the right vehicle for my moving needs , and have not disappointed me when one location closer to me went awol after I had done reservations 5 days in advance… . On extremely short notice because of said problem… they had what I needed and I was on my way to move an apartment full of furniture in minutes, people where waiting for me to show up with the truck and had taken time off work to help …. Enough said . This location is AAAAA++++ Mr DDennen

Dana Dennen 
Rating:
5.0

Great, friendly customer service. Made the process easy.

Jean Gardner 
Rating:
5.0

This location is run much better than stor it in fulshear.

Phillip Jensen 
Rating:
5.0

One tire must have a slow leak. It only had 20 lbs of air when I loaded up so we aired it up. On return trip we aired it up as well. The trailer worked beautifully. Picking the trailer up and dropping it off was very easy.

benny neveils 
Rating:
5.0

Customer did not leave a comment.

Melvin Vazquez 
Rating:
5.0

Great

Ali Alqaramali 
Rating:
5.0

Customer did not leave a comment.

olanike olusanya 
Rating:
5.0

Nothing

WALTER WOOD 
Rating:
4.0

Well, they need to have someone available to help the customer who needs their services.

Osayande Iyamu 
Rating:
5.0

Customer did not leave a comment.

ANDREA De la Fuente de Truj 
Rating:
5.0

Customer did not leave a comment.

Konstantin Lijiev 
Rating:
5.0

Customer did not leave a comment.

Malcolm Turner 
Rating:
5.0

Everything was great, great customer service, excellent staff. And great U-Haul! They made the process easy. Thanks again !!

MICAH CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Muyiwa Afolabi 
Rating:
5.0

The customer services was great

SULAY TAFUR 
Rating:
5.0

Excelente atención

Fernando Enrique Villalobos 
Rating:
5.0

Customer did not leave a comment.

JEFFREY FETTERMAN 
Rating:
5.0

The best! Highly recommend

DIANE JOSEPH 
Rating:
5.0

The location on Settlegate I used was a very good experience. The young man that helped me was excellent and very nice to deal with. I will be return to this location the next time I am in need of a U-haul.

Brandy Alexander 
Rating:
5.0

Customer did not leave a comment.

scott Johnson 
Rating:
5.0

Customer did not leave a comment.

Elaine Thomas 
Rating:
5.0

Nothing

Rabih El-Mahmoud 
Rating:
4.0

They were nice and accommodating. The lady that was at the desk when I picked up the truck had been so kind as to park the truck in the shade so it wouldn't be too hot in the cab.

Rene McBride 
Rating:
5.0

No issues with the location or truck in general. Rental location is great and so is their service. Was frustrated that the previous renter didn’t clean out the cargo area. Looked as though they had moved some muddy tools or something. Otherwise, no issues.

Chris Bassett 
Rating:
5.0

Customer did not leave a comment.

Dennis Palmieri 
Rating:
5.0

Customer did not leave a comment.

Cecilia Jackson 
Rating:
5.0

Customer did not leave a comment.

TROY SIMPSON 
Rating:
4.0

Did not get message in time from U-Haul site that the requested size truck was not available. Had to use a smaller truck which required an additional trip which resulted in more mileage and fuel used. Please note front passenger tire was very warn with some balding on the outside. The truck pulled to the right which could cause the tire wear.

Mark Hernandez 
Rating:
5.0

Service was great. It’s real easy to pick up and drop off because of the large parking lot. An extra bonus is that it’s shaded by the trees. Great customer service. Will do business again. Thank you

Barney Harris 
Rating:
5.0

It was a great experience. The employee was super helpful!!

Joe Dickson 
Rating:
5.0

Customer did not leave a comment.

Brandon Miller 
Rating:
5.0

Customer did not leave a comment.

Hassan Alhjouj 
Rating:
5.0

Great customer service , overall experience was very good

GEORGE ACHANG 
Rating:
5.0

Nothing Mrs. Brandi was an absolute peach to deal with. I took a chance and drove passed 4 other uhaul rentals. I'm glad I did. Black beard

samuel bailey 
Rating:
5.0

Customer did not leave a comment.

Jason Hassialis 
Rating:
5.0

The staff is very friendly and gave wonderful customer service. The only negative to this location was the odor from pets inside the office.

jeff carmon 
Rating:
5.0

Customer did not leave a comment.

GIPSY PAZ 
Rating:
5.0

Customer did not leave a comment.

DUAYNE philbrook 
Rating:
4.0

Customer did not leave a comment.

Jose de Lima 
Rating:
5.0

When I made my reservation directly calling UIHaul for. 15’ truck. They didn’t have one on site when I arrived at my scheduled time. I was lucky someone came in about 15 minutes after I arrived to return one. This put me behind on time to be out of the house I was moving out of and I had paid movers to arrive at a certain time and ended up going over an hour than the 3 hours o paid for. So I lost money ultimately because UHaul didn’t have the truck I reserved there and ready for me.

Heather Prophater 
Rating:
5.0

Customer did not leave a comment.

Warren Keull 
Rating:
4.0

Just one tire of the trailer was low on air and became evident when loaded. I talked to the lady at drop off and she was really appreciative of my comment and took quick action to resolve it.

Henry Graterol 
Rating:
5.0

Customer did not leave a comment.

Terrell Carr 
Rating:
4.0

Perfect for my needs. Thanks!

BRANDON LANCZAK 
Rating:
5.0

Very easy to unhook. She was very helpful!

scott Johnson 
Rating:
5.0

So glad to have found this location last minute. Everyone in the office was friendly would definitely use them again!

Jessica Dabney 
Rating:
5.0

They did a great job, very seamless experience and accommodating for drop off.

Andrew Marsden 
Rating:
5.0

Customer did not leave a comment.

Nelly catum 
Rating:
5.0

The electronic check-out process and damage stickers made the pick-up of the truck fast and efficient.

DAVID MARSTILLER 
Rating:
4.0

Customer did not leave a comment.

Manamohan Nayak 
Rating:
3.0

Blankets where dirty, insect infested and doors needed WD-40. Besides that the customer service was great!

Chibuzo Onyenobi 
Rating:
5.0

If possible add direction as far as where to locate the after hours box but this was the best location I’ve ever had. The owners/staff was very pleasant and I don’t think I’ll ever go to a different U-Haul place if it’s not this location.

Brittany Panetti 
Rating:
5.0

Excellent customer service!

Alishia simien 
Rating:
5.0

Customer did not leave a comment.

ANGEL CHOURIO 
Rating:
5.0

Very friendly and helpful staff. Easy in and out process.

Zane Frasier 
Rating:
4.0

Friendly staff and ease of rental

Darrell Brown 
Rating:
5.0

Overall great experience

David Guillot 
Rating:
5.0

Fast, convenient and clean!

Michael Mikeska 
Rating:
5.0

Lady was super nice

G Swartz 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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