Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)

122 reviews

1999 Gainesboro Grade   Cookeville, TN 38501
(Bowling Green Scottsville Rd)

(931) 520-1554

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(931) 520-1554

1999 Gainesboro Grade
Cookeville, TN 38501
(Bowling Green Scottsville Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful service, caring,

Melvin Livingston  |  Overall Experience 
Rating:
3.0

Way over priced!!!! Can get other units at different storage places for half the price

Joshua Smuin  |  Overall Experience 
Rating:
5.0

Excellent fuel mileage with this truck!

Robin Kramer 
Rating:
3.0

It usually happens that the locations have no idea about the equipment they are renting, the vehicle was clean but the location had no idea that the vehicle was in poor condition mechanically.

marcos amoretti 
Rating:
5.0

Awesome thanks for everything. Move went well.

Jason Conn 
Rating:
5.0

There have been lights out at the front entry way for weeks, hard to find place if we didn’t already know it was there.

Tonya Bain  |  Overall Experience 
Rating:
3.0

Wish the office was open on Saturday

Fermin Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTYSUE GOOLSBY  |  Overall Experience 
Rating:
5.0

Fix security gate, has been broken/left open for over 4 months.

Alexandra Flatt 
Rating:
5.0

Customer did not leave a comment.

Jackson Curtis 
Rating:
5.0

The woman in the office was super sweet and helpful. The response time to calls and voicemails was great. Would definitely recommend!

Reaunna Swihart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Burlison  |  Overall Experience 
Rating:
5.0

Very easy to get in and out. Employees very pleasant to work with.

Jerry Samon 
Rating:
5.0

While a phone called often led to leaving a message, the property manager always called back and the different forms of communication (email, text, phone) were helpful as we do not live in the area. There was great follow through and they are clear about their policies and procedures. Would definitely use again!

AMY OWENBY  |  Overall Experience 
Rating:
5.0

This is not about the facility, but I have not yet received a text or email verification of the on line turn in it the equipment.

Michael Peters 
Rating:
5.0

Customer did not leave a comment.

Mike Medley  |  Overall Experience 
Rating:
4.0

Nice, clean facility and helpful staff. Would rent from there again.

Santus Gore 
Rating:
5.0

They are very secure and very clean.

Connie jessup  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Ronalds Francis  |  Overall Experience 
Rating:
5.0

Moving out of State from Celina, TN. Location is good, close enough to I-40. Newer storage place, and I needed climate controlled, had 2 units left that I needed. Being a veteran, I like that it's also veteran-owned. Young lady in office was very polite and explained thoroughly about policy. I feel my belongings will be safe from weather elements with extra layer of protection.

janet Eveland  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Todd Carpenter 
Rating:
5.0

Always attentive to my storage needs.

Tiffany Hulsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Braswell  |  Overall Experience 
Rating:
5.0

We have used these storage units many times and will use them again!

Cheryl DeVore  |  Overall Experience 
Rating:
5.0

I rented a unit here for several years and my overall experience was very good. The staff, though changed over time, was always professional, friendly and prompt when I needed assistance with anything. Great people. I left here only because I moved out of the area.

Jacqueline Merrell  |  Overall Experience 
Rating:
5.0

The experience that we had with this facility was pleasant and easy. Thank you so much for taking good care of our belongings

Kimberly Ramsay  |  Overall Experience 
Rating:
5.0

Great friendly service. Easy access!!

Mark Noel  |  Overall Experience 
Rating:
5.0

ALL GOOD

CARLOS VALENCIA  |  Overall Experience 
Rating:
5.0

I would rent here again. The manager was so helpful.

Kristy Ransdell  |  Overall Experience 
Rating:
5.0

Great place Great people

David Bush  |  Overall Experience 
Rating:
5.0

The most important thing to know is that you pay $50 on move-in and on the first of every month that you are there. It doesn't matter if you moved in on the 27th of the previous month: you pay $50 on the 27th and another $50 four days later for the next month. I assume it works the same with the move-out, so if you move out on the 3rd of a month, you still pay $50 two days before moving out. They don't make it very clear on the website. The storage space is smaller than the dimensions on the website. I think they might be giving the outside dimensions, not the actual usable inside space. But we were able to fit everything in. Because the storage is outside, there can be insects and/or spiderwebs inside the unit. I suppose it also gets very hot and potentially humid inside the unit in the summer, so that's something to be aware of when leaving your things there. The office employee was very friendly, but on the move-in day I had to waste quite a bit of time waiting for her because there was nobody in the office during the regular operational hours and nobody answered the phone number posted on the door. The move-out was quick, although they didn't give me a receipt which would have been nice. They make you buy their approved lock for your unit; any lock that you have - unless it's the exact same one - is not good enough, which is not very nice. They also make you buy insurance and there is no way to opt out at your own risk. But my stuff was fine during the three months it was there. We didn't have any problems accessing the facility whenever we wanted, including outside of the regular hours (they give you access code). We got lucky in that no one else was using the units around ours while we were loading and unloading. Otherwise, it would have been extremely difficult as there is not much space for the vehicles, especially moving trucks. If it's raining while you are moving in or out, prepare to get wet and bring a rug to wipe your stuff.

Elena Kazakova  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark Freund 
Rating:
5.0

The staff was only helpful to an extent and I would only recommend this facility if renters insurance was taken out thru Affordable Storage. We had a climate control unit for 10 Mos at $90/$100 per month. The unit leaked water on the floor which ruined several of our pictures. Because we didn't have renters insurance thru them they would not cover our loss or even determine why the water was there. I felt some of our rent we paid them should have been refunded as we paid extra for climate control.

Margaret Carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Dickens 
Rating:
5.0

Customer did not leave a comment.

Joseph Finn 
Rating:
2.0

Every other place I rented a trailer from hooked up the trailer and unhooked it for me. Also, they checked all the lights on the trailer to see if they were working. This place didn't do anything other than the paper work, I had to do everything else. One light on the front left side was out and the woman told me she did not have a replacement bulb for it. Since I was only going to be using it in the day time I overlooked it but I will not rent from this location again. I've received far greater service at other dealerships. Many of them walk out to meet me when I pull in, not this one. I had to look around and try to find someone.

Steve Caswell 
Rating:
5.0

Great price and easy to set up account. Very happy with service.

Kristen Wilcox  |  Overall Experience 
Rating:
5.0

Enjoyed renting a unit from them.

Regina Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAUREEN HOGAN 
Rating:
5.0

Customer did not leave a comment.

Destiny Hodges  |  Overall Experience 
Rating:
5.0

I Loved then ❤️

Shiema Reid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah McMullen 
Rating:
5.0

Nice lady running the place

john forgy 
Rating:
5.0

Customer did not leave a comment.

Sean Adams  |  Overall Experience 
Rating:
3.0

When I picked it up, the lady was very helpful and pleasant. Place was good but a bit out of the way with a gravel driveway.

David Avirom 
Rating:
5.0

We have no complaints with Affordable Storage Guys, I suppose the only suggestion I could give would be there are quite a few ruts in the driveways where obviously drainage is and issue.

Adrian Horning  |  Overall Experience 
Rating:
5.0

Could use a few more lights down the aisles, but i was always treated nicely and fairly throughout the new ownership change and would use the facility again if needed. I am very appreciative of the extra space I was able to use for my material items. Thank you so much. 😄

Jessica Whaley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Dwyer  |  Overall Experience 
Rating:
5.0

They kept my stuff secure and dry for over a year. Move out was easy and stress-free.

JESSICA HAAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Francis 
Rating:
4.0

Customer did not leave a comment.

JUDY ROSE 
Rating:
5.0

Customer did not leave a comment.

Michael Toomey  |  Overall Experience 
Rating:
5.0

Grateful my son had a place to put his things between apartments. It kept us from hauling things back and forth. Staff was extremely helpful.

Christy Lockhart  |  Overall Experience 
Rating:
5.0

The truck was gnu… Very clean… They rental place was very accommodating and the employees were more than helpful. I have nothing but good things to say about this company. Great job… You helped me through a dreaded weekend move!! Thank you

Zachary Hampshire 
Rating:
5.0

Great experience, no complaints!

Diane Wiedemann  |  Overall Experience 
Rating:
5.0

Excellent service

Bradley Nicholas 
Rating:
4.0

Customer did not leave a comment.

Tim McLauchlin 
Rating:
5.0

Kept increasing in price. We started many years ago at $60 and kept going up to $80. Was broken into twice. They said Bill wasn't paid. So cut our lock off and stole some of our stuff. Can't prove it but I know.

Michael Campbell  |  Overall Experience 
Rating:
5.0

The people are very friendly, helpful, and professional.

Samantha Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN LAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney Wayman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Smith 
Rating:
5.0

The woman in the office is very helpful and she was always very nice. The only thing is the top driveway needs some attention. I have used this place many times in the last few years and will definitely be back if I need it again.

Joe Butler  |  Overall Experience 
Rating:
5.0

Best storage unit facility I've dealt with. Olivia was an amazing site manager to work with!

LAURA BAKER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Manoj Patel 
Rating:
5.0

Customer did not leave a comment.

Ronald Metz 
Rating:
5.0

Customer did not leave a comment.

KATLYN SURRENCY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Irvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Ferrell 
Rating:
5.0

Customer did not leave a comment.

Carmen Trojcak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Ferrell 
Rating:
5.0

Customer did not leave a comment.

Ronald Metz 
Rating:
5.0

Customer did not leave a comment.

CHARLES FARNETH 
Rating:
4.0

Customer did not leave a comment.

Tyler HARRIS 
Rating:
5.0

We have used this location for not just our uhaul but for our storage unit as well. Very secure. Clean. And the staff in the office is the sweetest ever. For our uhaul we didn’t realize we reserved a truck to small and she was more than happy to adjust our truck for us.

Whitney Adams 
Rating:
5.0

Customer did not leave a comment.

charles cross 
Rating:
5.0

I submitted a review on this truck yesterday. I also sent an e-mail to this address 772006_AFM@uhaul.com. However, when I submitted the review on line, forgot to include the truck/equipment and plate numbers. This is the e-mail I sent yesterday. In that review I stated that this vehicle is, by far, the most well maintained U-Haul Truck I have ever driven in my 25-30 years of dealing with U-Haul. And believe me, I have driven some nightmares. One 26 footer was so dangerous to drive, I couldn't get above 50-55 mph because the front end was so loose it would start swaying around on the road. Anyway, this truck was an absolute dream to use and drive. Way to go!!!! However, there are a couple of minor things that need attention. This truck, as annotated on my review, had an issue with the front tire(s) causing a shimmy right at 68-70 mph which is an indication of a tire/wheel assembly balance issue. Below this speed the truck drove smoothly. There is also a leak above where the driver's seat belt height adjustment is. In the deluge of a hard driving downpour of rain, after about 15-20 minutes of driving on the interstate (around 60-65 mph) my chest started to get wet where the seat belt crossed it. I felt around and discovered that the d-ring at the height adjustment slide was wet and the water was wicking down the belt to my chest. Seems the leak is just above here behind the plastic molding where the sliding adjustment is. It did not matter where the sliding adjustment was, it continued to get wet irrespective of its location. If you need any further information and/or have questions or need clarification on the issues I am trying to describe, please feel free to call me directly at 615-482-5999 or send an e-mail back with your questions. Thanks again for a great experience. Tim Pearsall 615-482-5999

Tim Pearsall 
Rating:
5.0

The truck I rented was absolutely fantastic. This is, by far, the very most well maintained U-Haul Truck I have ever driven over the last 25-30 years. And, believe me, I have had some night mare U-Haul Trucks. Anyway, this truck was an absolute dream to drive and use, even in the extremely bad weather I had do drive in. However there are 2 things that need to be address. 1) There is a shimmy in the front end right at 68-70MPH. It is very smooth until that point. That tells me there is a tire balance problem. If it was present at all speeds, that would most likely mean the tire is out of round. That was not the issue here. 2) I was driving during a deluge down poor of a rain event. after about 15-20 minutes in this, I noticed my chest had a wet spot in the middle where the seat belt crossed. As it turns out, there is a leak just above where the Seat Belt's Height Slide Adjustment is. I felt around up there while driving and could feel the wetness on the d-ring at the slide adjustment and the water was wicking down the seat belt and onto me. You should really check this out.

Tim Pearsall 
Rating:
5.0

Friendly and helpful. I don't think any improvement is needed.

Christopher Leimer 
Rating:
5.0

Customer did not leave a comment.

Dane Owen 
Rating:
4.0

Customer did not leave a comment.

Penny Ouellette 
Rating:
4.0

Customer did not leave a comment.

Phillip Sutton 
Rating:
5.0

Perfect service.

William Hixenbaugh 
Rating:
5.0

Customer did not leave a comment.

kenneth sarr 
Rating:
5.0

Customer did not leave a comment.

David Hampton 
Rating:
4.0

I don’t think this comment is for the location but rather the uhaul company as a whole. I love the idea of using our phones for getting and dropping off the truck. I’m in my early thirties and technology is not an issue for me. I did find the process to e very annoying and difficult at times. My husband and I went together to get the truck and used my phone and account because I’m the one that set it up. We had to wait over thirty minutes to finally get through the approval process which wasn’t a hard process but just timely. Then when he went to return the truck he realized that he had to have my phone to return so that lead to us driving way more than I would have wanted to on the day of a stressful move. I know that I could have allowed him to sign into my uhaul account on his phone but that’s a process too. I just wonder if this could be made simpler.

Matt Reeves 
Rating:
5.0

Customer did not leave a comment.

Monica Owens 
Rating:
5.0

Customer did not leave a comment.

Ashkan Alipour 
Rating:
4.0

Customer did not leave a comment.

Ronnie Christiansen 
Rating:
4.0

The location initially provided has been closed for awhile. We found another drop-off and all went well

Don Ward 
Rating:
4.0

This was not the original location we were suppose to use as a drop off. We got to the scheduled location and it was no longer a UHaul site and it was still listed on the website and on our contract. It had not been a location for months according to the new tenants of the address. We had to drive an additional 15 miles to return the truck to a different site. The person there was helpful and allowed us to return our truck without any additional trouble.

Joyce Habegger 
Rating:
5.0

Customer did not leave a comment.

Christopher Leimer 
Rating:
5.0

Customer did not leave a comment.

Phillip Hawkins 
Rating:
5.0

Customer did not leave a comment.

Johnny Walker 
Rating:
5.0

We had to go to this location after waiting an hour at the location that we had reservations for and they informed us they did not have one for us. I have proof of location pick up and drop off email and paper.

Wade SCOTT 
Rating:
4.0

Customer did not leave a comment.

Kenneth Canty 
Rating:
3.0

Everything was great. Great customer service. Fast and easy all the way around. Would definitely use again.

Natasha Bumbalough 
Rating:
5.0

Customer did not leave a comment.

Jaime Rivera 
Rating:
5.0

Customer did not leave a comment.

Vaughn Barnard 
Rating:
3.0

I had to prove the fuel usage due to them not reading it correctly , I had to back the trailer in and unhook it.. I don't feel that it was my responsibility.

MARK PLUNKETT 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

No surprises; all terms were explained. Olivia was very helpful.

Steven Miller 
Rating:
5.0

Customer did not leave a comment.

Michael Ferowich 
Rating:
5.0

I have had no problems with this place and enjoy working with the staff very much.

Joseph Butler 
Rating:
3.0

Customer did not leave a comment.

Mark Wheeler 
Rating:
4.0

We had to use the receiver hitch, which was installed crooked. My husband had to beat the draw bar in so that we could pull the travel trailer for which we rented the truck to pull, and we had a hard time getting it back out.

brenda maugherman 
Rating:
5.0

Customer did not leave a comment.

James Stafford 
Rating:
5.0

Customer did not leave a comment.

Ricky Pollard 
Rating:
2.0

They couldn’t find the keys to me to rent the truck. It is advertised as a 24/7 pick up and drop off location online and at the location but they close a gate with signs that say no after hours returns and no way to get inside.

Alec Porter 
Rating:
5.0

Olivia was so nice and helpful. When we had any issues she was quick to help. I would definitely use her services again.

Amber Toney 
Rating:
5.0

Customer did not leave a comment.

Mark Livengood 
Rating:
5.0

Excellent service by the young lady behind the counter

Louis Lorenzo 
Rating:
5.0

Customer did not leave a comment.

Blainette Hanson 
Rating:
5.0

Customer did not leave a comment.

yaney quintana 
Rating:
4.0

Customer did not leave a comment.

JANET MICHAELS 
Rating:
5.0

Super nice lady. Even let me drop it off early.

Stephen Kinnaird 
Rating:
5.0

Customer did not leave a comment.

Marion Arnt 
Rating:
5.0

Customer did not leave a comment.

James Houston 
Rating:
5.0

Customer did not leave a comment.

VANCE TRAMMELL 
Rating:
5.0

Honest U-Haul location, no overcharges

Steven Trevino 
Rating:
5.0

Customer did not leave a comment.

Jenny Hallums 
Rating:
5.0

Customer did not leave a comment.

Thomas Zagel 
No reviews have been submitted for this location.

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