Customer Reviews for Affordable Self Storage
(U-Haul Neighborhood Dealer)

677 reviews

69 Railroad Ave Ste D   Hilo, HI 96720

(808) 934-0014

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: 7:30 am–11:30 am

Services at this Location:

Contact Us

(808) 934-0014

69 Railroad Ave Ste D
Hilo, HI 96720

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat-Sun: 7:30 am–11:30 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Trucks fan belt was making noise. Regular service and checking ✔️ on mechanical concerns would be good.

Geraldine Hala Latu 
Rating:
5.0

Customer did not leave a comment.

Roxanne Taone 
Rating:
5.0

Thanks Juan

Janet Nocera 
Rating:
5.0

The gentleman who rented my U-Haul this Sunday morning was very nice and I can see the company is lucky to have such a great employee..

Robert Pratt 
Rating:
5.0

Customer did not leave a comment.

Caitanya Logan 
Rating:
5.0

Good job and keep up the good work

Quinn McCully 
Rating:
5.0

Customer did not leave a comment.

Allison-lee Anderson 
Rating:
5.0

Customer did not leave a comment.

Makaio Nuesca 
Rating:
5.0

On the website, the price for 1 day rental was $23, but the fee at the location was $45. Just saying.

Rict Bryant 
Rating:
5.0

The U-Haul staff at the Railroad Drive were ALWAYS helpful to us. We so appreciated the care the took to be helpful and accommodating to our needs. Having a safe and reliable place to store our vehicle meant the world to us. Mahalo Nui.

Karl Schneiter (FORD F150)  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad simone 
Rating:
5.0

Customer did not leave a comment.

Wayne Blyth 
Rating:
5.0

Was quick and easy to rent and easy to drive ...

Victoria Torres 
Rating:
5.0

The people working the service desk were very helpful and pleasant. They explained all the details very clearly and I knew what to expect and the details for dropping the truck off in odd hours if needed.

Rudolph Slankauskas 
Rating:
5.0

Customer did not leave a comment.

Tiara Faleao 
Rating:
3.0

The staff were very professional and helpful but the 15’ box truck was in dire need of mechanical repairs. Some things like the very squeaky fan belt and loud leak in the exhaust manifold would be easy to fix, but the knocking valves would require a more extensive repair. We actually wanted the 20’ box truck but it was unavailable due to needed repairs. I can’t blame the local staff which again were great, but come on U-Haul, take better care of your vehicles!

Tom Mcauliffe 
Rating:
5.0

keep expanding - but everything good thanks!

tamiko murai 
Rating:
5.0

Friendly, helpful, and excellent customer service, will definitely use this location again and recommend them to friends… Thank you William frazier

William Frazier 
Rating:
5.0

Customer did not leave a comment.

Jack Vanderhoff 
Rating:
5.0

Pave or completely gravel the customer only parking side that is to the left of the office. Thank you!

Roxanne Taone 
Rating:
5.0

Customer did not leave a comment.

TERRYLYNN CRICHTON 
Rating:
5.0

Best experience I have ever had with a storage facility. Thanks.

Robert Scales  |  Overall Experience 
Rating:
5.0

Juan was great

Eugene Shaner 
Rating:
5.0

Juan and Josh in the Hilo location at Affordable Storage were both fabulous-we had to reschedule several times due to the Port closing and they were so flexible and pleasant.

Hart Randall 
Rating:
5.0

Customer did not leave a comment.

Taiyang Holloway 
Rating:
5.0

Customer did not leave a comment.

LAVERNE RODRIGUES 
Rating:
5.0

absolute excellent customer service, this was my first uhaul rental experience and i could not have asked for a better one. i was in a pinch the morning of my pick up and needed a larger vehicle and the agent was empathetic to my situation and got me in a rental that suited my needs asap. drop off was also extremely easy and convenient, definitely will recommend this location!

Ashley Kotomori 
Rating:
3.0

Accurate descriptions of trucks. 15’ truck does NOT have 15’ bed. Have more & bigger trucks available. Tried to use online booking at other Hilo location & that was a fiasco. (Reserved truck wasn’t there).

Thomas Winegar 
Rating:
5.0

I tried to use my True Link debit card, which is my access to the funds in my special needs trust. It came up in the system as a prepaid gift card, and was unacceptable for the rental. I had to pay for the rental out of my meager income, which created a significant hardship. Please, correct this, for my sake, and for the sake of all the disabled people who depend on their special needs trusts. I would like to be able to afford to rent from U-Haul again.

Jeanettte Ostrander 
Rating:
5.0

This was my first time renting from U-Haul. Thank you! The rental process from reserving the van to checking in and then returning the van was such an easy and comfortable one. I cannot think of anything that would need improving. I would definitely be a returning customer! Happy Holidays!

Terrylynn Crichton 
Rating:
5.0

Mahola.

ERGUN KARACA 
Rating:
5.0

Experience was great. Individual at counter was friendly and helpful. Vehicle ran well and was just what I needed.

Gary Siegel 
Rating:
4.0

Customer did not leave a comment.

Andre Metoyer 
Rating:
5.0

Everything is good Very good service thank you so much

Avena Porfirio 
Rating:
5.0

I booked a reservation online for a van. Although there was not a van available to rent the day I needed, Juan was kind enough to call, and inform me of the situation, but also came up with a solution and had another vehicle available. Great customer service!!

Sydney Tichenor 
Rating:
5.0

Really professional and knowledgeable staff. Will rent from here again.

Jennifer Kleppe 
Rating:
5.0

There was some confusion about renting the truck and cost and the truck I wanted was broken so we had to make two trips so my bill ended up being $140 instead of $100 I am blind just out of hospital in a wheelchair so money is very tight the estimate geven was lose and I didn’t understand the mileage or it was not given to me in the quoate I went over budget because my understanding and facts were not correct When I called uhaul I was upset and said why is my bill $140 and I guess I sounded rude to the man answering the phone he told me off and said I ezas rude and one option would not give me a truck at all I appreciate his opinion but it didn’t have to happen that way I went over budget bounced my checking because I didn’t understand him and I am extremely I’ll in the move and he didn’t have to tell me off and hang up on me. I tried to understand how things would play out in the move but didn’t even come close I am sorry I upset the worker

Bruce Williams 
Rating:
5.0

It hesitated to start but did, and slightly pulls to the right but still drivable 😊. We got what we needed to do done and the that box truck was very helpful thank you so very much 😊

Charles Bargas 
Rating:
5.0

Customer did not leave a comment.

Nathan Evert 
Rating:
5.0

Customer did not leave a comment.

Michael Joseph  |  Overall Experience 
Rating:
5.0

The Hispanic braddah working the Hilo Hawaii place was very helpful. I rented a trailer, he made things happen even though it was busy. He made it work for me. He was very polite, very professional and thorough. He did a very good job. I don't usually do surveys, but I wanted to let you guys know he's management material and did me right.

Daniel McKinley 
Rating:
4.0

Customer did not leave a comment.

Rudy Paffrath 
Rating:
5.0

Josh was friendly, helpful and courteous. All was good!!

Joan Hildal 
Rating:
5.0

The trailer was ready and the manager could not have been more friendly, helpful and accommodating. Will definitely rent here again or recommend to a friend.

Joan Hildal 
Rating:
2.0

There was a delay in picking up the truck. The computer couldn't handle multiple customers. I had to wait for other customers to conclude their business. The truck had garbage under the seat and smelled of marijuana.

Daniel Mittelbuscher 
Rating:
5.0

Customer did not leave a comment.

Jerrod Sodetani 
Rating:
5.0

1.59 per mile is literally highway robbery on top of the flat rate. I went to town 3 or 4 times to haul some stuff and it was 160$…on top of the daily rate. The guy didn’t know how to properly calculate the cost when I dropped off and he quoted me almost 80$ more than what I was charged when I spoke to someone a few days later. Easy pick up and drop off and friendly employees save the experience from being a bad one.

Samuel Hibbard 
Rating:
4.0

Customer did not leave a comment.

Fred Galdones 
Rating:
4.0

Equipment did job for me. Attendant was helpful. Good price thanks a lot

William Miner 
Rating:
5.0

Customer did not leave a comment.

ALBA PECA 
Rating:
5.0

Customer did not leave a comment.

KirK Bailey 
Rating:
5.0

Very helpful and friendly staff

Kevin Hopkins 
Rating:
5.0

Juan does a great job!!!!!!!!

David Joseph 
Rating:
5.0

Overall very easy and pleasant experience! Perfect for transporting. Lots of choices and economical.

Natalie Kubo 
Rating:
5.0

Customer did not leave a comment.

Diane Carman 
Rating:
5.0

The customer service agent was excellent! He made an extra effort to help me get the van I needed. The van was not necessarily dirty. It needs to be bombed for roaches.

Alvina Leon 
Rating:
5.0

Customer service was awesome:) Super 5 stars 🌟 🌟🌟🌟🌟

Harold Rodrigues 
Rating:
5.0

Great staff. Keep up the good work.

Bradley Kelley 
Rating:
5.0

The guy who helped us was awesome. Thank you so much for your help with everything!

Ryan Krouse 
Rating:
5.0

Very helpful service.

Douglas Carey 
Rating:
5.0

Make it cheaper for in town rentals.

Alex ROY 
Rating:
5.0

Customer did not leave a comment.

Joseph Decosta 
Rating:
5.0

The two young men who helped me were TOPS; competent, completed business efficiently and were friendly. An excellent person-to-person business experience. Thank you.

Brian Burke 
Rating:
5.0

Customer did not leave a comment.

Kellie Thatcher 
Rating:
5.0

Customer did not leave a comment.

Andrzej Kramarz 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ngum 
Rating:
2.0

Not just the air conditioning doesn’t work but the cab light didn’t work so I had to work in the dark which caused me to cut open my front shin

Jamie Wikert 
Rating:
5.0

Very convenient location and affordable. It's not temp control, but those units are 3 times the cost.

James Murphy  |  Overall Experience 
Rating:
4.0

AC did not work and engine needed a tune-up (idol was jumping and engine died out). Routine/Upkeep Maintenance of vehicles needs to improve.

Raymond Dangaran 
Rating:
5.0

Customer did not leave a comment.

Cheryl Stewart 
Rating:
5.0

I wanted a ramp gate trailer and U-Haul was the only place in Hilo who had one. I called, it was out and told I would be called back shortly, I was. The guy running the place was friendly, polite and knowledgeable. The trailer worked great at a great price and I will rent from them again.

CR Jordan 
Rating:
5.0

More vehicle selection

LISA KAALEKAHI 
Rating:
5.0

Customer did not leave a comment.

Lisa Kaalekahi 
Rating:
4.0

Rented a few times from this location. The staff is always friendly and helpful. I will continue to rent from them in the future.

Dominique Joyner 
Rating:
5.0

Customer did not leave a comment.

William Johnson 
Rating:
5.0

Location was great however the corporate rates has for some reason over powered the local rate which I find that to be ridiculous and will probably not support U-Haul ever again and in fact will notify all of my friends also.

Kyle Graser 
Rating:
5.0

Customer did not leave a comment.

TAYLOR FINLEY 
Rating:
4.0

Your national 800 # failed to notify me when I inquired about picking up the trailer on a Sunday, that the location closed at 11:30 a.m. thus forcing me to return the trailer the next morning at 7:30 am. All they said was that my reservation was all correct. That caused me a lot of inconvenience.

Shawn BOLAN 
Rating:
5.0

Friendly staff

Xan Torres 
Rating:
5.0

Customer did not leave a comment.

James Foderaro 
Rating:
3.0

The representative that rented the vehicle to me questioned my capability to drive. He called me during the duration of my rental asking if I needed assistance. I felt insulted and harassed as my rental was 4 hours and he called after 2 hours.

Danyel Erickson 
Rating:
5.0

It was perfect. Friendly staff, very knowledgeable and very polite in assisting the change of the itinerary. Walked me through returning the vehicle and the best part your staff was there on a holiday 4th of July. I really needed to take care of business on that day especially. Mahalo

Darcy Kela 
Rating:
5.0

Continued professional service. Juan, the location representative, was efficient and friendly. Thank you!

Stephen Sage 
Rating:
5.0

The Gentlemen & the Wiman, treated ne with dignity & respect. Thank You Railroad store. I look forward to doing more tigether in the future. Your trucks are in amazing shape and easy to drive. I appreciate all you do..

Kaleo Hano Hano 
Rating:
5.0

Excellent customer services and very kind people managing the Hilo store. Big mahalos to Juan and his other employee.

Katelynn Elsa 
Rating:
4.0

Customer did not leave a comment.

Glenn Baybayan 
Rating:
5.0

Juan and Candy of Hilo U-Haul did a fantastic job supporting my big move. I put over 200 miles on a 20' truck. The whole thing went great, from the large carrying capacity of the truck, to the excellent appliance dolly, and the secure and ample parking facility unlike the U-Haul facility in Kona, that has next to zero customer or truck parking. Thank you Juan especially, and for taking care of all those cadets who were docked and needed some wheels for their shore leave. :) Mahalo! Derek

Derek Bishop 
Rating:
5.0

Gas tank wasn’t full on pickup. Makes re-filling tank on drop off difficult.

Klaus Mercoucheff 
Rating:
5.0

The customer service person at the U-Haul office Juan was wonderful, very professional, friendly and helpful. It’s a great place to rent a moving truck when you need one.

Michael Dean 
Rating:
5.0

More vans!

Lisa Lane 
Rating:
3.0

Customer did not leave a comment.

James Allegretti-Davis 
Rating:
5.0

Customer did not leave a comment.

Delilah Nishimura 
Rating:
5.0

This was the best U-Haul experience I’ve had by far. The people were all nice and helpful and the van was clean and everything worked well which has not been my experience at other locations.

Lisa Lane 
Rating:
5.0

I thought everything was a great experience Juan was professional and very helpful 5 out of 5 stars!!!

Kelly Dunn 
Rating:
4.0

Customer did not leave a comment.

Kelly Galdones 
Rating:
5.0

Customer service is the best always thank you for make my day easy...

Aurelio Aparicio 
Rating:
5.0

I always use this facility - Juan and other Hawaiian lady is fast friendly and professional!!! Very happy with the service!!

Craig Manzano 
Rating:
5.0

Dropped off here no problem just the staff in Kona are thieves...

Robert Binder 
Rating:
5.0

Continued excellence

Stephen Sage 
Rating:
5.0

Great customer service from both agents, Juan and Candi.

Dell Otsuka 
Rating:
4.0

The truck worked, and clean in the cab and bixx, but the exterior and truck body looked like it went thru a war zone. It was realky beat up with hanging bumper pieces. The people were great. The equiptment needs tlc as its rough

Anthony McDonald 
Rating:
4.0

Customer did not leave a comment.

Michele Slone 
Rating:
5.0

THE AC NEEDS TO BE FIXED IN THE 20 FOOTER TRUCK TO HELP WITH THEM HOT AND HUMID DAYS. THANK YOU.

Maria E Kaolulo 
Rating:
5.0

Everything went well. Happy with product. Mahalo

Thomas Wakita Jr 
Rating:
5.0

Customer did not leave a comment.

DEBORAH NICHOLS  |  Overall Experience 
Rating:
5.0

Awesome service all around!!!

Anastasia Chase  |  Overall Experience 
Rating:
5.0

Great storage facility! The staff are very professional and polite. Locally owned and operated. I would recommend this location as your first choice for storage in Hilo.

Collette Wilson  |  Overall Experience 
Rating:
5.0

I have stored my car various places on Hawaii Island and this was far and away the BEST. The staff is super nice and I felt they really looked out for their customers.

Janet Marshall (NISSAN Rogue)  |  Overall Experience 
Rating:
5.0

Office worker was courteous and explained everything well. A good experience. Would use again and recommend to others.

Sheila Nakamura  |  Overall Experience 
Rating:
5.0

Employees always curtious

Seth Bullard  |  Overall Experience 
Rating:
5.0

Well managed. Good people. I like the fact that you give a partial refund for unused time. It shows honesty and makes me want to do business again in the future.

Adrian Day  |  Overall Experience 
Rating:
5.0

The fellow that work there was very friendly and easy to work with an absolute pleasure. But I stopped by on a Sunday and Christmas Eve and the place was closed not handy but not the worst things that happened to a fella all in all very pleased would recommend it to everyone

Michael "Tony" Miller  |  Overall Experience 
Rating:
5.0

We used this storage unit for 3 months. In that time, ALL of our belongings grew moldy and infested with roaches. Mice had been through our things chewing holes all over.

Hope Ucker  |  Overall Experience 
Rating:
5.0

The mailbox was fine and the staff were always helpful and friendly. The office was not open for very long on the weekends which was difficult sometimes when I needed to pick up my packages. There were many times when I was stopping by and someone had let their dog poop in the parking lot, and had not picked it up. The mailbox rent was affordable when it was $10 per month, but after the price increase of more than 200% there was no way I wanted to continue my contract. Not to mention the requirement to pay 6 months up front. Especially since it is difficult to find a mailbox rental anywhere around Hilo, this seems like taking advantage of people who have no other way to receive mail. I will not recommend this mailbox rental to anyone.

EMILY WILSON  |  Overall Experience 
Rating:
5.0

Thank you for your help and i definately recommend these guys as a place to store your belongings and not having to worry about the safety of them.

Jennifer Dayton  |  Overall Experience 
Rating:
5.0

Love this place. Friendly staff,clean units.

Antolene Nahoopii  |  Overall Experience 
Rating:
5.0

Both men who “man the desk” at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I’ll be forever grateful that Siri pointed me to Railroad Avenue.

Fred Ross  |  Overall Experience 
Rating:
5.0

Will highly recommend your facility to anyone in need of storage.

Anastasia Abbey  |  Overall Experience 
Rating:
5.0

Because of the employees this is the only yard I would use. They were great

Gary Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Monroe Boggs  |  Overall Experience 
Rating:
5.0

Everything was great

WADE KALILI  |  Overall Experience 
Rating:
5.0

I've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!

Kaysha Derasin-Galsote  |  Overall Experience 
Rating:
5.0

I was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!

Thereesa Nunes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Pearring  |  Overall Experience 
Rating:
5.0

I was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.

Patricia Jones  |  Overall Experience 
Rating:
5.0

Very surprised since I have not access the unit for 12 years how it was like I had it when I’ve first rent it. Hardly any dust and no roaches. Thanks.

VIOLET F DE SOUZA  |  Overall Experience 
Rating:
5.0

Thank You all for your help and for providing me with everything I needed to keep all my household items safe, secure and dry. And everyone was really helpful and nice. Much Aloha, DJ Blinn...

DJ BLINN  |  Overall Experience 
Rating:
5.0

This was an excellent experience from the moment we first walked into the door to inquire about space, until the last item was removed almost one year later. Staff is friendly/helpful & facility clean

KAREN HAYDEN  |  Overall Experience 
Rating:
5.0

VERY friendly staff.....I would recommend this facility highly..

MERCEDES STEVENS  |  Overall Experience 
Rating:
5.0

I have gone to Affordable storage for 4 years and have always been greeted by friendly& helpful staff . My storage units have always been clean, well lit, and safe. Bravo Affordable Storage!

CLAIRE BAKEWELL  |  Overall Experience 
Rating:
5.0

well secured and clean facility with professional and friendly staff.

Robert Johnson  |  Overall Experience 
Rating:
5.0

Very convenient and secure storage facility with friendly people working there.

GLENN MASUKO  |  Overall Experience 
Rating:
5.0

Great experience! Highly recommend due to convenience, safety, rates, and the staff is friendly.

Erica Saltzgaber  |  Overall Experience 
Rating:
4.0

Great location for us over these years. Thanks again!

SUSAN DOUGLASS  |  Overall Experience 
Rating:
5.0

Overall excellent.

CANDACE ESCRITOR  |  Overall Experience 
Rating:
5.0

Deborah and Kris have been fantastic to work with. I would very much recommend them. I really appreciated their customer service.

VIRGIL WILSON  |  Overall Experience 
Rating:
4.0

The service was very user friendly and the staff was very helpful. An overall good experience.

Adriana Oancca  |  Overall Experience 
Rating:
4.0

The hours could be better, but great experience

Hannah Lemans  |  Overall Experience 
Rating:
5.0

They were super nice and accommodating! I started with temporary luggage storage, then upgraded to a small unit, then got a mailbox, then did the vehicle storage. Very smooth transitions.

NATASHA ARANI  |  Overall Experience 
Rating:
5.0

Very helpful staff, mahalo

Anita Liwai  |  Overall Experience 
Rating:
3.0

Need better pest control within units. thanks

OWEN DAIMARU  |  Overall Experience 
Rating:
5.0

Great experience using Affordable Self Storage. Was able to mail my storage items directly there, made it so much easier and didn’t need to inconveniene ohana with travel, time & space of my stuff!

Yvette Hinojosa  |  Overall Experience 
Rating:
5.0

Very fast and efficient in processing my storage unit. We were able to put all goods in the unit and return the rental truck on time.

Privacy Request  |  First Impressions 
Rating:
1.0

My husband returned a uhaul with a friend the day before I was suppose to rent a storage but the manager talked to him harshly rude.I did not want to rent from this company. I am sorry.

Privacy Request  |  First Impressions 
Rating:
4.0

Great service and good prices!

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top