Customer Reviews for Affordable Rentals
(U-Haul Neighborhood Dealer)

274 reviews

2901 Hickory Dr   Pigeon Forge, TN 37863

(865) 774-4047

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 774-4047

2901 Hickory Dr
Pigeon Forge, TN 37863

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The vehicle had mud and water standing in it we could not even load the furniture. We had to call the location and they brought blankets to us. There was a lot of dried up underneath the wheels in the property that I moved from it left mud in the driveway. No one walked through the truck with me when I picked it up nor did they walk through it when we took it back I do have pictures to upload if needed

Ima ReGina Lowe 
Rating:
3.0

Place seemed quite out of the way. Unless you were moving into or out of the nearby apartments I would find a more convenient location.

Michael Rice 
Rating:
4.0

Customer did not leave a comment.

sherrie booker 
Rating:
5.0

Customer did not leave a comment.

William Kersey 
Rating:
5.0

Customer did not leave a comment.

Ryan Julin 
Rating:
5.0

Good experience a little off the main road but overall good experience. Guys were nice and since it was a garage I felt they could fix any problems if I had any with the truck

Betsy Brumback 
Rating:
1.0

Drop off location was very far away. I passed several U-Haul places on the way. I tried to return it at the closest location and was told I HAD to return it to the location U-Haul chose. Added 1.5 hours of driving after a long weekend of moving.

Samuel Clippinger 
Rating:
5.0

Again ran great. In and out. No issues

Jamie Martin 
Rating:
4.0

Customer did not leave a comment.

Molly Williams 
Rating:
4.0

Very poor cell reception so the app is useless but if you are dropping off during business hours, the people here are very helpful checking you in/out

steven harbottle 
Rating:
4.0

Poor cell reception in this area makes the app useless but if you are dropping off during business hours, the staff here are extremely helpful in getting you checked in/out.

Steven Harbottle 
Rating:
5.0

Customer did not leave a comment.

Barry Hanno 
Rating:
5.0

Customer did not leave a comment.

Cynthia Keller Hymel 
Rating:
3.0

Customer did not leave a comment.

Malisa Sweigart 
Rating:
2.0

Customer did not leave a comment.

Mihaly Orosz 
Rating:
1.0

Truck had running issues like a fuel line was clogged. Drop off was not in a great location and did not have clear instructions.

Christina Riley 
Rating:
1.0

Customer did not leave a comment.

Michael Riley 
Rating:
3.0

Customer did not leave a comment.

Corey Barker 
Rating:
4.0

Customer did not leave a comment.

LESLIE ENGLE 
Rating:
5.0

Easy experience!

Sharon Daws 
Rating:
5.0

Great pick up experience she was pleasant and professional. Thank you

Armando Maciel 
Rating:
5.0

Customer did not leave a comment.

Douglas Bennett 
Rating:
3.0

Only if they need something in a hurry. The truck smelled like some one had been somking something

Rick Henry 
Rating:
3.0

Just if they really need something in a hurry

Rick Henry 
Rating:
2.0

No visible drop box for keys and no clear parking instructions, making it very difficult to do drop off at night. Had to leave keys in the truck and park outside of the fenced property.

Matthew Shaffer 
Rating:
5.0

Customer did not leave a comment.

Clifton Odle II 
Rating:
5.0

Customer did not leave a comment.

KEVIN DOWNEY 
Rating:
3.0

Customer did not leave a comment.

Paul Oliver 
Rating:
5.0

Don’t recall gentleman’s name when i turned it my rental but he was very kind and patient.

CLARK GADDIS 
Rating:
3.0

CUSTOMER SERVICE COULD BE FRIENDLIER. THE FEMALE WORKER IS SHORT AND JUST KINDA RUDE

Karmen Oglesby 
Rating:
5.0

Customer did not leave a comment.

Todd Breckenridge 
Rating:
3.0

Customer did not leave a comment.

David Shelton 
Rating:
5.0

Customer did not leave a comment.

James Mccann 
Rating:
5.0

Customer did not leave a comment.

golan perez 
Rating:
3.0

Customer did not leave a comment.

Chris Sexton 
Rating:
1.0

Wasn’t the place it was the uhaul itself. The uhaul and Dolley was rusted and could barley get the pieces off to hold the car down and I couldn’t shit the back of the uhaul when I got to Oklahoma. I spent around 500 dollars on gas because the uhaul was in so bad shape. Also had a problem getting the uhaul and waited for two hours. So uhaul in general I will advise everyone to not us them. They haven’t even called me back when I told them about it and spent gas and all 1,300 dollars.

ricky smith 
Rating:
3.0

Customer did not leave a comment.

Kevin OConnor 
Rating:
1.0

Not willing to help. Looked like a salvage yard. Dirty

Christopher Renner 
Rating:
3.0

Customer did not leave a comment.

Julie Meade 
Rating:
5.0

Customer did not leave a comment.

Barbara Mcwhorter 
Rating:
3.0

Return location was not open. Had to wait on phone for over 30 minutes. Customer service person was not very friendly and had an attitude.

michael streath 
Rating:
5.0

The people at this location were very helpful but the building is in bad condition.

Steve Wright 
Rating:
1.0

Place was a dump. Received a text at 9:30 the night before my rental telling me what to do if no one was there the next morning when I was scheduled to pick up the trailer. It was all a very bad joke. Then I got charged for some sort of insurance that I DID NOT take. This is a very bad advertisement for U-haul. You should definitely pull their franchise!!!

Scot Tillery 
Rating:
5.0

Customer did not leave a comment.

orlena abshire 
Rating:
5.0

They were great!

ALEXANDRO MONTEIRO 
Rating:
4.0

Customer did not leave a comment.

Nathan Mcdowell 
Rating:
3.0

better cleaning of the rentals

Crystal whipple 
Rating:
5.0

Customer did not leave a comment.

Trent Brockmeier 
Rating:
3.0

Customer did not leave a comment.

Brenda Martin 
Rating:
3.0

The place was nasty. Hole in ceiling, dirty and quite scary.

Barbara Martin 
Rating:
5.0

Customer did not leave a comment.

Joseph Tomlinson 
Rating:
1.0

It was in the middle of nowhere and the location was very run down.

MaryGrace Coffman 
Rating:
4.0

Customer did not leave a comment.

Eunice RiveraPlato 
Rating:
5.0

Customer did not leave a comment.

Donnie Hale 
Rating:
3.0

Customer did not leave a comment.

RUSSELL PITZER 
Rating:
5.0

Nothing. Lady behind the counter was very knowledgeable and courteous. The U-Haul representative Area Field Manager was extremely helpful in finding a auto transport during a time when it was very busy. Couldn’t ask for a better rental experience!

Greyson Thompson 
Rating:
5.0

Customer did not leave a comment.

raymond smith 
Rating:
5.0

Customer did not leave a comment.

GARLON SILLS 
Rating:
2.0

Customer did not leave a comment.

Silvia Henry 
Rating:
4.0

Directions send uphill and left of location, go straight at the last turn it give to the left.

Jeshua grash 
Rating:
5.0

Customer did not leave a comment.

Natalie Simms 
Rating:
1.0

Horrible customer service skills. Not professional at all. Had to hook up my own trailer which was not a big deal but when I have rented in the past, they go over the trailer to point out any existing scratches, dents, marks etc so that I will not be reliable for paying for those. The lady working was just very short and not polite.

William McCain 
Rating:
5.0

Customer did not leave a comment.

Gary Carlton 
Rating:
3.0

Customer did not leave a comment.

Greg Oneal 
Rating:
5.0

Customer did not leave a comment.

Debra Goodwin 
Rating:
1.0

Very disappointed in uhaul. Make sure you read the contract line by line. Will not use uhaul anymore. Don't do anything outside the contract. You will get CHARGED DOUBLE!! Tried to be nice and got burned!

RICHARD FINK 
Rating:
1.0

Customer did not leave a comment.

Philip Lemmler 
Rating:
3.0

No Comment at this time

Dennis Ruba 
Rating:
3.0

Customer did not leave a comment.

carrie BARNES 
Rating:
1.0

This place is a disaster. It's a muddy, disgusting excuse for a business. The staff never even got up to assist. Just point where I had passed the drop on my drive in leaving me to have to turn around or back up 1/4 mile. ZERO assistance in moving or disconnecting the equipment. Never even walked outside to check it at all. They had a muddy stream running through the middle of their business. The place is awful and wouldn't recommend pickup or drop off at this location as the equipment would be a mess. Highly recommend U-Haul remove their partnership with them as it would not be how I would want my business name and reputation represented.

William Lowery 
Rating:
5.0

Thanks

Donald Simmons 
Rating:
3.0

Customer did not leave a comment.

DEBORA SEWELL 
Rating:
5.0

Perfect experience truck was great, clean, easy on fuel

charles stuart 
Rating:
5.0

Customer did not leave a comment.

James Dwojak 
Rating:
3.0

Not charge for 2 days when the truck was used 1

Wendy Nicholson 
Rating:
3.0

Location was very hard to find and out in the rural countryside...nice lady waited on us though.

MARISA SCATES 
Rating:
1.0

Customer did not leave a comment.

JILL BRUCE 
Rating:
4.0

Very good trailer

phillip billings 
Rating:
5.0

Couldn't asked to be treated any better

Keith Redmon 
Rating:
3.0

Never using Uhaul again

DEAN GRUBB 
Rating:
5.0

It was just fine, and they very good people to do business with.

Larry Bralley 
Rating:
5.0

Customer did not leave a comment.

Stuart Oshields 
Rating:
1.0

Office personnel (female) was rude and difficult to deal with.

SCOTT MILES 
Rating:
3.0

Customer did not leave a comment.

Hazel Barro 
Rating:
5.0

Customer did not leave a comment.

Brenda Pilson 
Rating:
5.0

Everyone one was very helpful.

TERRY MCLEOD 
Rating:
4.0

Customer did not leave a comment.

James McGuire 
Rating:
3.0

Truck was nasty on the inside … food garbage and smelled like cigarettes.

Jeffrey Wolwark 
Rating:
3.0

This company is too hard to get to. Roads are too narrow.

James Williams 
Rating:
5.0

Fantastic experience

george ajorja 
Rating:
1.0

Stop ripping people off!

CHRISTINA TALBERT 
Rating:
4.0

My reservation was totally messed up from the beginning, but the representative at Hickory Dr. worked very hard to get everything just right and taken care of. But the reservation itself by the U-haul call center was handled very wrong.

WILLIAM BURCH 
Rating:
4.0

Customer did not leave a comment.

JoAnn Paul-Young 
Rating:
3.0

Not due to this location...but, my experience with the 7200 Chapman Hwy, Knoxville, TN 37920 location and dealing with Tony...I will never use UHaul again. He did call and find me another truck. I reserved a 15 foot...and got a 26 foot!...that was lost for the past 3 days that I had reserved...but, did not care...or follow up with me to see if he could help in any way. Tony was not friendly...nor empathetic to my situation...and, that is why I will never use your services again. I think as well...the fee was way too much for the day rental to Arden, NC.

Pamela Fisher 
Rating:
5.0

Customer did not leave a comment.

MARY KRAMER 
Rating:
5.0

Very helpful.

CHRISTOPHER EAGLESON 
Rating:
3.0

Customer did not leave a comment.

Mike Paulus 
Rating:
5.0

Associate was very kind and helpful!

shana ledford 
Rating:
5.0

Carrs auto was great!!

MICHAELCHRISTIAN STEVENSON 
Rating:
5.0

Customer did not leave a comment.

BOBBY GRACE 
No reviews have been submitted for this location.

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