I went through Advantage Storage.....Lisa and Tom are FANTASTIC to work with. I will recommend EVERYONE to go through This location!!!
Mary Martino
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poorly Executed Pick Up. Would not use location again. Ever!!!
Jerrold PaceWas over charged and was told stuff stuff that I had to give a key deposit along with h rental fee please they did everything wrong
Bart CordwellGreat location, friendly service, very clean truck.
Brittany MertelEverything went well until we were accused of trying to steal the tr even though we used the mobile rental or how else would we have gotten the keys
Cheryl HowardThere needs to be a bit more room to park returning vechiles
JAMES LoughlinPersonnel were helpful and efficient. Truck was ready and in good shape.
Matthew LaneExcellent service
John PhillipsWas overcharged twice today by UHaul. I had a 3 day rental & drove 77 miles & was charged for 3 days of rental & 300 miles. Horrible experience, pretty sure it’s not possible to hate this company more than I do presently.
Shay-Akil McLeanThe property.owner and workers were very nice.The van I rented smelled like a zoo.We were given airfreshener after we complained. Me and my daughter sprayed alcohol in the van.I was informed a prior rented had it for 2 weeks.The customer service was A+ Kind regards, Faith P.Smith
faith smithI wasn't sure exactly where to park the U-Haul but there was another one there so I just left it in front of that. Nothing to improve but just my experience.
JEFFREY WICKThe 24/7 return truck online was not the easiest to complete. Not overly user friendly on a cell phone.
Paula Carretto-KeanActually go over the truck before renting it
Steven UrbanWindows were filthy
MARKANTHONY VEDELLAEverything was handled very well by your staff, even though the processing of my payments had issues due to the area having an internet outage. But the staff helped me very well.
WILLIAM JR CRAVATTANothing. These guys are on top of there game!
Thomas MajewskiWe dropped keys off. They were already closed.
Jennifer ShawThe staff at Advantage were extremely helpful and accommodating when I had issues with my reservation. Big thanks to them!!
LINDSAYRAE BATROWNYEven though you offered a discount for returning truck to a farther away location, at the end of the day you are tired and don’t like to have to drive a lot further than a “local” drop off. But we appreciated the discount.
Charles AndrusNothing, the treatment was red carpet, very friendly, made me feel so comfortable, I definitely will do business again, Thanks Tom& John, awesome guys.
CARLISHA JETERThis site is geared for storage rental, nut U-Haul rental.
David TironeMy only critical comment is that the day after my rental there were two charges on my debit card, neither of which was the amount on my receipt. The two charges added up to $150 more than the amount on my receipt. The charges came off on their own accord and the correct amount was eventually charged but it had me worried that I was going to play phone tag trying to get things resolved.
Conan GuardDouble charged. Reservation was a mess. Have to call customer service and sit on hold or 5 hours today I’m sure to deal with it
RYAN KAGELSI booked online and even checked in ahead of time, adding my driver's license to the reservation and filling out all necessary information. Then the morning of pickup, I got a notice saying that this location was not set-up for 24/7 truck share and I had to wait until the location opened. Not only did I have to wait 30 minutes for the location to open, but I had to go through all the steps again as if it was brand new reservation, which took about 30 minutes - so I lost an hour that day. I should have been notified ahead of time that this location did not office 24/7 truck share and that I had to do the reservation details and pickup in-person. I will say though that the employee who worked at Advantage Self Storage was very helpful and accommodating, so he did an excellent job. But until U-Haul works out the kinks at this location, I do not recommend it.
Alaina MillerAmazing experience definitely coming back
Katelyn MooreOnly needed the equipment for a few hour.s and this worked out great
frank sillemanNothing! Everything was Excellent! Thank you!
Bob PallottaMake the U-Haul sign more visible from the street.
jolene manciniI was so happy with my experience.
Myra ConleyWhoever processed this return made a mistake and tried to charge me an additional $70 for fuel when I returned the truck with a full tank of gas. The area field manager eventually spotted their error and refunded me, however, this should have never happened and is unacceptable.
Matthew Grimes