Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)

48 reviews

2938 Walden Ave   Depew, NY 14043

(716) 601-1909

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 601-1909

2938 Walden Ave
Depew, NY 14043

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I went through Advantage Storage.....Lisa and Tom are FANTASTIC to work with. I will recommend EVERYONE to go through This location!!!

Mary Martino 
Rating:
1.0

Poorly Executed Pick Up. Would not use location again. Ever!!!

Jerrold Pace 
Rating:
1.0

Was over charged and was told stuff stuff that I had to give a key deposit along with h rental fee please they did everything wrong

Bart Cordwell 
Rating:
5.0

Customer did not leave a comment.

Patrice NAsh 
Rating:
5.0

Great location, friendly service, very clean truck.

Brittany Mertel 
Rating:
3.0

Everything went well until we were accused of trying to steal the tr even though we used the mobile rental or how else would we have gotten the keys

Cheryl Howard 
Rating:
3.0

There needs to be a bit more room to park returning vechiles

JAMES Loughlin 
Rating:
1.0

Customer did not leave a comment.

Scott Courtney 
Rating:
5.0

Customer did not leave a comment.

Robert Colson 
Rating:
4.0

Customer did not leave a comment.

Eric Scheda 
Rating:
5.0

Customer did not leave a comment.

John Giarratano 
Rating:
5.0

Personnel were helpful and efficient. Truck was ready and in good shape.

Matthew Lane 
Rating:
5.0

Excellent service

John Phillips 
Rating:
1.0

Was overcharged twice today by UHaul. I had a 3 day rental & drove 77 miles & was charged for 3 days of rental & 300 miles. Horrible experience, pretty sure it’s not possible to hate this company more than I do presently.

Shay-Akil McLean 
Rating:
5.0

Customer did not leave a comment.

Sebastian Busard 
Rating:
3.0

The property.owner and workers were very nice.The van I rented smelled like a zoo.We were given airfreshener after we complained. Me and my daughter sprayed alcohol in the van.I was informed a prior rented had it for 2 weeks.The customer service was A+ Kind regards, Faith P.Smith

faith smith 
Rating:
5.0

Customer did not leave a comment.

Lori Caprio 
Rating:
4.0

I wasn't sure exactly where to park the U-Haul but there was another one there so I just left it in front of that. Nothing to improve but just my experience.

JEFFREY WICK 
Rating:
5.0

Customer did not leave a comment.

Vicky Francabandro 
Rating:
3.0

Customer did not leave a comment.

WILLIAMF DALY 
Rating:
3.0

Customer did not leave a comment.

Meagan Staszczyk 
Rating:
5.0

The 24/7 return truck online was not the easiest to complete. Not overly user friendly on a cell phone.

Paula Carretto-Kean 
Rating:
1.0

Actually go over the truck before renting it

Steven Urban 
Rating:
5.0

Windows were filthy

MARKANTHONY VEDELLA 
Rating:
4.0

Everything was handled very well by your staff, even though the processing of my payments had issues due to the area having an internet outage. But the staff helped me very well.

WILLIAM JR CRAVATTA 
Rating:
5.0

Nothing. These guys are on top of there game!

Thomas Majewski 
Rating:
5.0

Customer did not leave a comment.

JUNIOR VIDAL 
Rating:
3.0

We dropped keys off. They were already closed.

Jennifer Shaw 
Rating:
5.0

The staff at Advantage were extremely helpful and accommodating when I had issues with my reservation. Big thanks to them!!

LINDSAYRAE BATROWNY 
Rating:
5.0

Customer did not leave a comment.

Alan Ledford 
Rating:
3.0

Even though you offered a discount for returning truck to a farther away location, at the end of the day you are tired and don’t like to have to drive a lot further than a “local” drop off. But we appreciated the discount.

Charles Andrus 
Rating:
5.0

Nothing, the treatment was red carpet, very friendly, made me feel so comfortable, I definitely will do business again, Thanks Tom& John, awesome guys.

CARLISHA JETER 
Rating:
3.0

This site is geared for storage rental, nut U-Haul rental.

David Tirone 
Rating:
5.0

My only critical comment is that the day after my rental there were two charges on my debit card, neither of which was the amount on my receipt. The two charges added up to $150 more than the amount on my receipt. The charges came off on their own accord and the correct amount was eventually charged but it had me worried that I was going to play phone tag trying to get things resolved.

Conan Guard 
Rating:
5.0

Customer did not leave a comment.

alison loVullo 
Rating:
5.0

Double charged. Reservation was a mess. Have to call customer service and sit on hold or 5 hours today I’m sure to deal with it

RYAN KAGELS 
Rating:
5.0

Customer did not leave a comment.

MAURICE Perry 
Rating:
2.0

I booked online and even checked in ahead of time, adding my driver's license to the reservation and filling out all necessary information. Then the morning of pickup, I got a notice saying that this location was not set-up for 24/7 truck share and I had to wait until the location opened. Not only did I have to wait 30 minutes for the location to open, but I had to go through all the steps again as if it was brand new reservation, which took about 30 minutes - so I lost an hour that day. I should have been notified ahead of time that this location did not office 24/7 truck share and that I had to do the reservation details and pickup in-person. I will say though that the employee who worked at Advantage Self Storage was very helpful and accommodating, so he did an excellent job. But until U-Haul works out the kinks at this location, I do not recommend it.

Alaina Miller 
Rating:
5.0

Amazing experience definitely coming back

Katelyn Moore 
Rating:
5.0

Only needed the equipment for a few hour.s and this worked out great

frank silleman 
Rating:
5.0

Customer did not leave a comment.

Andrew Ransbury 
Rating:
4.0

Customer did not leave a comment.

Vincent Thompson 
Rating:
5.0

Nothing! Everything was Excellent! Thank you!

Bob Pallotta 
Rating:
5.0

Make the U-Haul sign more visible from the street.

jolene mancini 
Rating:
5.0

I was so happy with my experience.

Myra Conley 
Rating:
4.0

Customer did not leave a comment.

Brandi Gratton 
Rating:
1.0

Whoever processed this return made a mistake and tried to charge me an additional $70 for fuel when I returned the truck with a full tank of gas. The area field manager eventually spotted their error and refunded me, however, this should have never happened and is unacceptable.

Matthew Grimes 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Miller 
No reviews have been submitted for this location.

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