Quoted price was not anywhere near actual price
Michelle S
Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul website needs to be better. I had many issues logging in, having it recognize my location and completing self check in/out process online.
Cassidy FFiguring out how much gas to add to return the truck "1/2 full" is a pain in the butt. Why not change to,"Get it full - return it full"?
Jerry BPerfect service and great rental experience!
Jeffrey DJordan was friendly, extremely helpful, and made me feel very welcome. He worked quickly and efficiently, but did not make me feel rushed. THANK YOU, JORDAN! 😊
Heather PThis is a great place to rent an U-Haul. Jordan was so helpful.
Judy JGreat reception Keep up the great work!
Gregory BJordan was outstanding and helped us with every aspect of the pickup
GERALD JGuy behind the counter was extremely rude
Tina SNothing. Everything went great. The gal that helped was very polite.
David TProvide a broom/dustpan inside truck.
Barbara RAC doesn’t work unless you are driving. Idling with my 83 year old mother in the vehicle it got a little hot
Anthony SStaff at this location were very nice and made the return process easy! The Google directions were a little difficult for getting into this parking lot, to no fault of Additional Storage or Uhaul. I was coming from NE 112th Ave and was directed (by google maps) to take a left on to NE 28th St and then a left into the parking lot. There is no left turn from NE 28th St into the parking lot because there is a median in the road that one cannot cross to turn into the lot. This is no fault of uhaul, but if someone can contact Google maps in anyway to update the directions it would help others in the future. I will submit something to them as well!
Meghan GThe girl I talked to there was very friendly and helpful, thank you. Only complaint is that the $19.95 rental quickly ends up at $56+tax very fast. I mean you would think that some mileage should be included in that price, like at least 10 miles Or possibly 20. Oh well it’s only money anyways. Thanks
Terence BI think that the people who work at Additional Self Storage are great! They're so helpful and courteous. I would definitely rent from them again. My only complaint would be that the truck's driver's door has to be slammed really, really hard to get it latched-- they need to fix that.
Patricia BMy concern was the distance from where I live. There are multiple Uhaul places closer. This added to my mileage and cost me more money and time.
Mignon AClean vehicle before renting. Truck had about 100x on it. attendant and me so worried I made him add A few more. I stressed the whole time I had the truck. Won't rent again
Thomas MGreat service and a friendly welcome. The rep explained everything very well. The pick up was in great shape and was pretty fuel efficient. This is the place for me if I need to rent another u-haul.
Thomas MThe person who was working and helped us get the truck was very helpful and made the process incredibly easy. Drop off and check-in of truck was also quick.
Rebecca SJordan was awesome!! Thank you again for helping us even we were late 😂
Sharyn VI couldn’t leave my car which was a major inconvenience and not something that I was told beforehand.
Babak SThe truck was easy to drive by my Grandson. We got the job done. Thank you.
PETER HIt is very hard to get in and out of the location, because of the where it is close to the intersection and the divided 28th St., Other than that the service was excellent, cannot find any fault in the service personnel.
Jagminder SGreat experience, staff very helpful everything worked out perfectly
KAMAL SCheck window washer fluid , corporate should buy remote passenger mirrors as Interesting by hand it’s sub optimal. Also, I thought it was weird not having a rearview camera as I was mandated by the DOT department of transportation for normal cars the last 10+ years I guess not for rental passengers Vehicles.
andrew pGreat
GABRIEL SThis is my fave location. Great customer service and friendly staff!
Pamela AOutstanding friendly service, thank you.
Kevin RThis is a two-part feedback: The Andresen location's customer service was not good. The truck wasn't available and I was instructed to pick it up at another location. I asked for the $50 "guarantee" refund. The individual didn't know who would be generating that and called the new location to verify. She was told that the Andresen location would apply the refund. When she got off of the phone she didn't know how to request the refund, and then told me that it would be done...for me to go pick up the truck at the Burton location. I asked for proof that I would in fact receive the refund. She got flustered and said that she knows it'll happen because she was looking at it on the screen. That couldn't have been the truth because she didn't do anything after getting off the phone. I reiterated that I needed a receipt before leaving the store. She rolled her eyes and asked for Maddison's help. I overheard her describe the situation as me being a trouble-customer, so I interrupted -- to expedite the true issue, reminding them that I was going to be late to the new location if the matter wasn't resolved quickly. Maddison pointed at me and with a raised voice said; "HOLD ON!" and continued listening to the individual (didn't get her name...Hispanic female). Maddison approached the computer at the counter and asked for my name and tele number. Only when my daughter walked up did Maddison drop her attitude, finally saying that she apologized for the truck not being available. I let her know that that actually wasn't my concern. She said, "What's your problem?!" I then said that I would be reporting her. She got real nice after that. -- Generated the refund, but couldn't print the receipt, and didn't know how to "prove" that it was requested. I asked if I could take a picture of the screen for proof of pending refund. I did. Shortly after leaving the store I received an E-mail with details of the generated refund. And so, all of that chaos, why? A bit of need-to-know training would have prevented the run-around. The originating location generates the refund. The refund receipt is automatically sent via E-mail to the customer. The customer isn't always right, but the customer is the one paying for the service and product. That is key. Personal employee-feelings really don't factor in, with preventable escalations... Part two: The Burton location had the truck waiting for me. Excellent customer service, but truck wasn't clean and the (immediate) prior customer's rental receipt was still in the truck. I have never had a similar experience with UHaul.
Pamela AMake check in faster
KRISTEN CRepresentative was very nice and friendly during unfortunate circumstance. Vehicle was not returned on time by renter so my 10:00 reservation was almost 11:00. He kept his cool and was very professional.
Janet PThe truck had the Check Engine Light on. This facility could not resolve the issue and I was directed to go down the street to a dealer location to get it looked at. Not really the location's fault.
LaMar MGood customer service, friendly and informative.
Aimee BFront desk person was very friendly and helpful, was also flexible with returning the equipment I used. Great location.
Dreshaun MMrs. Ham. ( ugh I can't remember her 1st name ) she was AWESOME !!! 👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟🌟🌟🌟🌟🌟
GARY DGreat customer service!!!
Adam MReally professional
Oleksandr GTake a picture with my camera from the website did not work.
Paul DThe truck was very clean. The person that helped me was very friendly. The location was very clean. Thank you I will rent from this location again.
Michael EJenelle is the most helpful, nicest, understanding, calming person. I was in a panic because I had to get out of my house by a certain date and was scrambling to get things done. When I went to rent the U-Haul, she was an angel. Every time i had to call and talk to her, she is oils calm me down.
DEBRA KStaffed and they were very helpful
Kenneth REasy. I reserved the truck ahead of time. I did have to pick it up at an alternate location but it was not far. The truck was easy to maneuver and drive. Good experience.
Diane GFinal cost was way more than I thought it would be. Even though I filled has to what it was supposed to be, I was was charged $22.50 to make the gas tank over what required. I was charged over $165.00 for a 15 ft truck from 10:30am to 4:00 pm same day. Totally unacceptable!
Shelley GVery friendly and professional employee made the transition a breeze Thank you
Kim KCab smelled of cigarettes but otherwise was clean. The truck worked out fine.
Dave MThe only thing that was bad is the truck did not have a radio. Something to relax after a move. Everything was great with the truck.
Michael MGreat customer service. Was in and out quickly, very helpful.
CAITLIN DI can't think of anything for improvement, guys guys are doing awesome job, Thank you.
BALTAZAR LThe truck identification stated as right front, it should say the cab top right… That’s all. Everything else was great!
Jeffrey DThank you to Jenell Ham for helping me me out she was kind and empathetic to my needs. The treated me with respect and was very informative to all my questions. She went above and beyond all expectations. Thank you again
Karan STold help I was going to keep appliance Dolly for several days. I got a horrible scathing message telling me if I didn’t return it I’d be charged with theft: if things weren’t bad enough moving by myself, that made me feel like a criminal. Very embarrassing.
Cynthia AThe person who helped me was very kind and helpful. The truck worked great and it was easy to set everything up online.
TED HEverything went smoothly, thank you
JAMES CEverything was fine! Shawna was great and quick to offer anything helpful. Overall great service!!
HERBERT MVery friendly. Easy check out!
Andrea SThey were amazing and I would so recommend this location because of how awesome they were!!
CHRISTOPHER P