Check-in experience was absolutely awful. Return time was based on reservation time and not Uhaul's approval time. This wasted 30 mins of my personal time and also shortened the reservation. I will use a different provider next time.
JOHN B
Customer Reviews for Action Event & Rent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have specific criticisms of the booking/pickup which do not reflect on Action Event & Rent. Action Event & Rent was very supportive and made the rental work despite problems with the U-Haul process. I booked the truck ahead of time and flew in for a 1-way rental. On the day I was traveling I received a notification that this would be a "remote" pickup or something like that, meaning no one would be onsite. The pickup process, in order to verify I am who I say I am, required 2 of 4 possible identity verifications: 1) a person who knows me, 2) my employer, 3) my passport, 4) a lease agreement that I have signed. For a domestic flight I did not bring a passport, and I do not carry a lease agreement with me. I am also not asking someone to call my employer, which is a very large company, because I am not going to ask my HR department to deal with a U-Haul ID verification on a date which is a company holiday anyway. Bob at Action Event & Rent, however, made it work and I was able to get on the road with the truck. But the pickup system overall stinks. Despite U-Haul, I was able to rent a truck and accomplish my moving mission.
Steven SThe customer service was excellent. I had a last minute need and the staff was super helpful in taking the time to answer all my questions and making sure all my needs were covered. Bob and his team were life savers. I would definitely recommend this location. They do offer a 24 hour self service option at this location using the Uhaul app. This is great to know for my future business needs. It seems really convenient.
Kelly CI had a issue with the app however, Bob came to the rescue!! Thanks again Bob!!
Deborah VRep Bob was very Friendly and informative. He was there with prompt service our drop off time was not the original scheduled time. Bob made himself available to meet us during off hours in order to make sure the transition was smooth.
Jonathan NThe representative Bob at the Location could not be anymore polite and helpful.
Jonathan NTruck was dirty. It was backed all the way to the wall so we had to climb down from the red ramp to reach the lock to get the keys. Furniture pads and dolly were missing but I still had to pay for them.
Aubrey EReliable, efficient service, keep up the great work!
James LThe staff are very professional. Every thing was ready and a very talented walk thru , I was on my way
Walter SAs always they are very courteous and helpful
Carolyn TAs fast as they took the money off your card it should be the same urgency to return the refund... the office I went to was great service very quick in and my only complaint was about my refund.
Ashley HI was told an employee would be present and there was no one. The roll up door was frozen shut with ice and required significant effort to lift. Had I not had useful tools with me this would have required assistance. The cab was dirty. The latch lock on the back was not well lubricated and difficult to operate. Overall it took an hour to get the truck on the road. This greatly inconvenienced me and the friends waiting to help me move.
Richard GGreat people and good equipment Customized pick up and ability to park my car Chose because cust service is excellent
Jonathan NFirst of all, difficult to find even with GPS, since it's in a big complex of businesses and his is not marked at all. Our truck was the only u- haul there. The truck smelled like cigarette smoke so bad, i left the windows open the entire trip (mid November). I had to wipe all cigarette ash from the steering column and seats and cleaned the cup holders and trays that were full of trash. Had to sweep out the truck that had dirt and leaves in it before using. DO NOT RENT FROM THIS PLACE- it's clearly a secondary business and afterthought for this guy - stick with legit u-haul dealers.
Kelly LThe parking lot is spacious... Easy pickup for trailers and trucks for folks who don't drive or pull these everyday.
Michael WWe got there on Saturday and they locked the key box in the office that was closed so we had to take the key with us and then come back and drop it off when someone could come and pick it up.
Morgan FDrop off point stated closing was 4 pm, I arrived at 3:45 pm store was already closed, sign on the door stated closing was 2 pm
DUANE KThe first problem with my rental was they changed my pickup location to 5 mi away across town The second problem was when I showed up no one was there they claimed there's a family emergency and they had to leave I had another appointment and showed up 2 hours later to receive my rental they weren't there for another half hour after my appointment to show up to receive their rental then when I went to return the equipment the returning office said they cannot accommodate me because they had no room to put my equipment so they sent me 8 mi away across town to return the equipment this is unacceptable very poor way to run a business I'm very unsatisfied
michael hGentlemen's extremely helpful with the hook up make sure everything was proper In-N-Out AAA Plus
Chester PAwesome dealer!
WILLIIAM RAwesome dealer!
WILLIIAM RThere was no drop box at this location so after closing out the contract had to drive to a new location with a dropbox.
ROGER RIt took a long time to get “approved” to open truck
Linda BEverything was perfect, and super easy.
Steven CThe rep was super nice and very helpful getting the trailer hooked up for me since my husband wasn't there. Trailer was clean. Don't know if it could have been avoided but a tire blew out an hour into our trip on the NJ turnpike. It looked like it was dry rotted.
George WN/A
Stephane TOwner is very customer friendly and effient.
Leon CThey are an awesome dealer!
Bill RFender on car dolly had been previously damaged, was unprofessionally repaired, and failed during use. Had this happened with a car loaded, it could have been damaged.
Thomas HOffice closes at 2 and the drop off lot is somewhat small if there are several units waiting to go back out. I was able to back the trailer into a space after a couple attempts but this location will require someone with moderate to advanced skills driving a trailer in reverse and getting it to turn into a space without damaging surrounding units.
Jason TSecond time Awesome customer service !
Jonathan NGood people, good spot
Jonathan NHad trouble with the on line process picking up the truck and when I called the number on the site They had me on hold for over 30min only for them to tell me that I had to call a different number. Very frustrating
Justin RThe truck seemed to be in poor condition- did not shift well, was very jerky, did not accelerate well and got horrible gas mileage. However, the pick up was convenient and easy, and the man was very helpful.
Rachael RThe reservation inputted into the system did not represent my requested reservation and pricing was incorrect. The representative corrected it without a problem and quickly. Truck was fully fueled and setup to drive away. The representative demonstrated the features of the auto transport trailer. ...Outstanding customer service.
nicholas bMy 3rd rental this year from this location! The staff and vehicles are great!
Deborah VThe person who checked us in was so friendly and welcoming!! Really appreciated the great customer service in these times.
Paul SI had to sweep truck clean. Also Suggest if you write Replace wipers on wind shield obstructing drivers view then the wipers should be replaced. So I picked up the truck in the rain which made things doubly hard to see
Dennis SDrop off via contactless drop off was very easy
ANN DVery friendly and helpful. If I happen to need a trailer again I would use this location.
Casey HNo improvement needed. The staff is friendly and knowledgeable and the vehicles are well maintained! This is my 3rd rental and I referred a family member.
Debroah VThe website lists locations of equipment. After booking the location it changed. Maybe keep the equipment location updated so that you can select where you can pick it up instead of changing after. I will say the location that I picked up the truck was exceptional.
Mark BI have rented a lot of trucks in my life, and this wad BY FAR the best experience and the best truck I've ever had. The customer service was outstanding! I arrived to pick up my truck before the store opened, by 30 minutes, but the gentleman who worked that morning was already there and let us get the truck. He was super friendly and very courteous. Great job all around! I will definitely be back!
Jim JAsked for dolly and furniture pads. They were not provided when I picked up. Location was closed and I was still charged!
Alexandra MCourteous, professional and trust worthy folks at this location always.
Rachel AYou’re doing a great job, I’ll definitely will return.
Ivan RI came in needing a truck at that moment, as I was moving items into a storage unit down the road and the moving company truck couldn't fit into the space they needed to access. The gentleman working, whose name I did not catch, was so nice and understanding of my last minute request. I really appreciate the great customer service given and that there was a truck on hand for me to use! Thank you!
Ashley WNothing I can think of.
Jeffrey DDidn’t really have issues necessarily with the pickup location — nobody was there for us to get our keys, but once we figured out the app, we were fine. However, calling customer service was next to useless. The first person I had (didn’t get her name) was helpful with information and getting us transferred to someone who could answer our questions; but it was Margaret who could learn how to provide adequate customer service. As SOON as my call was redirected and put on hold (again), Margaret picked up and in the rudest tone said “UHAUL, CAN YOU PLEASE HOLD” and then immediately put me on hold before I could answer. When she finally got back to us, it was nothing but a bad attitude. There was music playing loudly in the background, and she seemed agitated when I couldn’t understand her because of it. She insisted that I use the app and provided literally ZERO help beyond repeating “well you need to use the app.” My career is in over the phone IT customer support. Simply telling someone “well you need to use the app” vs. “I’ll help walk you through the process” shows a huge lack in skills, actual customer service abilities, and just generally positive customer interaction. By the end of the call, I told her I’d like to file a complaint with corporate, and she responded with “Why?” As if the service she was providing should be good enough. When I asked her if there was another available truck in the area, she wasn’t making any efforts to look or assist, and continued to repeat “just use the app.” (AGAIN, with no actual assistance.) I’ve used Uhaul for a few moves now, and I have NEVER gotten such a run around, lackluster service, or the level of customer service difficulty employees like Margaret provide. That being said, I don’t plan on using Uhaul ever again, and will make sure any friends, coworkers, and associates know the (lack thereof) service I’ve received. Again — I had no issues with the location, or the folks who we picked the truck up from. My woes are specifically with Uhaul’s lack of quality customer service, and especially Margaret. Have a wonderful weekend, and thank you for the final reminder on why I will avoid patronizing this company going forward.
Benjamin WThe truck stalled in the road twice in critical situations. Luckily, it didn't cause any accidents. Since, the truck has an automatic transmission I didn't cause either stall.
Michael UAction Event is excellent! Had raiment ready and staff is beyond helpful. Highly recommended.
WILLIIAM RGreat experience!!! Tx
John MGentleman was very nice helpful and on time 100% thank you very much
Chester PI wish I moved more often, super friendly, easy going, very seamless pick up & drop off. thank you
Jamie NKeep on doing what you’re doing
Frederick HGreg was very helpful and friendly. He made it a pleasant experience for me. I can think of nothing that could improve upon the experience Greg created. I will definitely go back to Action Event & Rent the next time I need to rent a truck! Keep up the good work, Greg!
David WTrailer dropped off after hours.
Edward KThe gentlemen who helped me was very courteous and helpful. Good experience.
Scott SDid not have any of the equipment other than truck. No response after 2 attempts to rectify charges. Had to dispute on credit card. Rent somewhere else!
William H