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Ryan K
Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent checkin process. It went quickly and I was back at my home finishing my move!! Thanks!!
Susan CA++++ 5 Star experience. The Ace Hardware staff were pleasant and helpful!! Easy return. Fast and Efficient!!
Susan Cthey were so helpful!!
ASHLEYJOICE DI believe the weather was the just cause for the uncleanness state of the vehicle.
Garry Mexcellent service and treatment. great experience
Roger CPlace eye hooks or something in the truck that a bungee or ratchet strap could attach to. This would be highly ideal!
Demetrius GThe staff was very nice and helpful, but the location was very hard to reach for me. I initially reserved the truck at one location, which was very close to my storage facility (0.6 miles distance) , and Uhaul changed the truck pick up/dropp off location the night before pick up to a location 20 minutes away from my initial pickup/dropp off location . Having to pick up the truck at a much further location, caused the movers to have to drive extra miles and wasted a lot of time which i did not plan for, my movers ran out of time, the person driving the truck didn t have time to refuel the truck and I got charged for it and exhorbitant amount ( $55 for 5 gallons), and none of this was my fault. It was all Uhaul s poor planning and I could not understand why did I have a reservation but they didn t have the truck at location I needed it, i chose that location so I would be close to my storage and not have to rush. Ended up paying $160 for the truck which i initially rented for $96.....Now i will think twice before renting a Uhaul when I will need to take my stuff out of storage and move it across the country. This is in not a good way to conduct business and take advantage of military families.
Mihaela OEverything was great.
JANETSHAY WThe young lady that helped me was sweet as candy. Truly a great experience.
Isidore EGood all the way around.
Alan RThe U-Haul staff were courteous, professional and friendly. I would definitely recommend this location to my friends and family.
Chad MYou rescheduled my pickup location 3 times and i got worried so switched to a 20 footer instead of a 26. Pickup went fine other than that
Paul MNo improvement necessary since The people I dealt with were fast and friendly
brian gQuick, friendly and accommodating.
Cynthia LIt was a great experience at Ace Hardware but U-Haul advertising on all the trucks is extremely misleading. It’s very misleading to think that you can rent a U-Haul for $19.99. I offered to pick it up for my daughter and ended up throwing down over 80 bucks. That’s not something she could afford on her income but she believed she could because the truck said “$19. 99+fees.” It should say “fees could exceed price of truck rental by 300%.”
Shiela FThe staff was top notch and extremely helpful.
Donna ECharged for gas when it was returned on the same level, truck had cigarette ash in the cupholder , associate never had me do a post inspection. Simply had me pay and handed me the keys and that was that.
LOGANESTON GArt did a great job for me
THOMASCHRISTOPHE HAlex, Art and other staff did a great job for me.
THOMASCHRISTOPHE HThe order was for a van and the clerk did not know that there no vans available. I asked how much and the clerk did finally change my order to a panel truck.
Charles LExcellent service, easy pick up
William HWas quick and easy to drop off with the app.
HEATHER EAll good!
Debbie EMissing the light connection cable. Luckily another trailer had one, otherwise I would have had to find a trailer at another location.
Daniel BThe internet was temporarily down at this location, but the crew went above and beyond to help me check out with my truck! Couldn’t ask for a better experience given the circumstances. Thanks Ace Crew!
Catherine JPlease make sure places like the tobacco and grocery store have the appropriate resources to respond to reservations using technology. This was a failure for this venue. I do not think a company can truly be a U-Haul contracted faciliiy without the appropriate technology and staff with the appropriate knowledge.
Senobia CWhen I rented the auto transport and I told them I was only needing it for a few hours when I get to the drop of location they will knock off $50.00 off the rental price and I was told at the drop off location that there's nothing they can do about it. Once again U-Haul screwed me over. I'm not using them again and I'm getting ready to move so I guess I'll use someone else for my truck rental !
JIMMIE WLove your technology used for the rental process!
Timothy GFast, easy online application and easy check in after using the U-Haul. Smooth all around.
Ricky MThe storage area of the truck had not been swept out, and there were items left behind from the previous renter. We rented a dolly, but we had to find someone to go get it for us, which took a very long time. We ended up not leaving the parking lot until almost an hour after we got there.
JESSICA AI returned the uhaul 2 days in advance and contacted your company to see about a refund and no one has contacted me back.
Carrie DAn Ace Hardware employee needs training, otherwise good service.
Marcus SGive the customer a final bill upon returning the unit or truck to U-Haul
William WFirst time rented and everything went very well. Thank you
Thomas KI just did a drop off at ace and no one helped me. It was more self service which was actually nice too.
Keyana LReduce the sign in process.
PHILIP PI've been coming here for years for all my moves. Mostly because of the friendly and courteous, helpful, and kind way I am treated every single time. Plus the trucks are ALWAYS CLEAN, AWESOME AIR CONDITIONED, AND NEVER ANY ISSUES. DEFINITELY RECOMMEND TO ANYONE. GREAT PRICES.
Juan CThe boss of ace hardware was very rude and disrespectful snatched the keys and walked outside even after i had already did the self check-im and because of his "rude customer service " i would not recommend this location to anyone other than yhat everything was great
Orvel BIf it wasn't for Ace Hardware I wouldn't rent from you again! Ace Hardware went above what needed to be done to accommodate my needs. U-Haul on Mercury was no help at all,
STEVE KClean the equipment and it was not my original place to pick up the truck so I was a little disappointed how to drive a little bit of distance to pick up the truck so I use more mileage
wanda sThe Ace Hardware location was great. The employees are always friendly
Tracie RThere was a major computer error where.if refused to take mines and other customers forms of payment then when I tried to contact uhaul about it it was almost an hour wait just to get someone on the phone and now I'm being charged basically double for a company computer failure that I have not control over. Now I ask you how is that fair to your customers?
Leroy CThe person who helped over the phone and the associate when I went to pick up we’re both really nice and helpful. The truck itself was horrible to drive and needs a serious tune up
KIARAALESSANDRA BThe guys were so helpful. no wait time and easy paperwork!
Patricia LEverything was as expected, but I couldn't get the application to accept the upload of my driver's license picture
BELTON WYou all .provide excellent service thank you all.
SHERWOODLEON GThis location doesn't rent any dollys for one way trips so I had to go back to the original requested location to get the dollys I had reserved.
Patricia TTruck was dirty. Customer service at counter was good.
Shonda WThe tires needed air and the washer fluid was empty. You could barely see through the windows.
Penny MToo much paperwork
FRANKMATHEW G